CIO Talk Network Podcast
CIO Talk Network
At CIO Talk Network (formerly CIO Talk Radio), our goal is to bring to you the latest conversations in technology and leadership by top leaders from Fortune 500 and Fortune 1000 Companies. These riveting talks will provide you with a quick glimpse into the mind of today’s leader. Each show of CIO Talk Network is uniquely designed to unravel each
Guest : Siddharth Dhar Title : Executive Vice President & Global Head - Infrastructure Management Services, Hexaware Organizations are increasingly adopting modern application delivery models to support accelerated time to market, but it has tipped over the traditional IT operations execution methods. Today, IT infrastructure must be provisioned almost instantaneously with minimal downtime to keep pace with continuous code deployment requirements and achieving it in a typical enterprise cloud environment can be extremely complicated. Thus, many enterprise IT operations leaders are looking to invest in automation and AI/ML to help build these capabilities. What is the most efficient and effective way of moving from traditional IT Ops to automated AI Ops?
Guest : Don Cox Title : Chief Information Security Officer, MEDNAX With our world disrupted by COVID, how are you preparing for major cyber events that could most likely follow? What level of crisis preparedness, escalation processes, and communication strategies would allow your organization to handle major cyber events effectively?
Guest 1 : Jonathan Piersol Title : Associate Vice President & CIO, Howard University Guest 2 : Jack Suess Title : VP of IT and CIO, University of Maryland Baltimore County With falling enrollments, increasing student debts, declining state funding, lowering world ranking, and dwindling degree completion rates, the higher education sector in the United States of America is facing grave challenges. What can technology-enabled innovation help address these challenges effectively and keep higher education viable?
Guest 1 : Tarek Tomes Title : Commissioner and Chief Information Officer, State of Minnesota Guest 2 : Maurice Ferrell Title : Assistant Dean & CIO, University of North Carolina at Chapel Hill- School of Government Most leaders take pride in their problem-solving abilities. But, how do you pick the right problems, choose the right people, provide them with the right resources, and get out of the way to prevent leakage in time, money, and effort, and to drive individual, teams, and organizational focus?
Guest : Klara Jelinkova Title : Vice President for International Operations and IT and Chief Information Officer, Rice University Businesses are becoming increasingly amenable to remote work arrangement to attract and retain quality talent and to maintain continuity of operations during crises. Most employees are working from home, in isolation, trying to develop a new rhythm, work habits, and be part of a team that learns, innovates, and solves problems together. How are the business and IT leaders building a conducive, connected, collaborative, and secure environment to enable their remote workforce to continue to deliver on business priorities in the new reality?
Guest : Scott Blandford Title : Executive Vice President, Chief Digital Officer, TIAA COVID-19, a healthcare crisis, has already spawned a financial crisis. Enterprises are slashing costs, halting hiring of new talent, and stalling projects. While AI and ML initiatives have attracted a lot of investment lately, the related ROI may take time to realize. Given the uncertainty, how should organizations be investing in AI and ML moving forward?
Guest : Jeff Cann Title : Chief Strategist and CIO, Encore Electric COVID-19, as well as socio-political upheavals, have disrupted security and reduced the sense of safety globally. To restore trust among customers and employees, how are organizations recalibrating standards and approach to safety and security as part of business reopening?
Guest : Chinmoy Banerjee Title : Executive Vice President & Global Head - Business Process Services, Hexaware Many business process outsourcing (BPO) companies and enterprises have explored automation for their operations, but in silos, automating only a few tasks or processes at a time. There are complex challenges that hold them back from bringing together human and digital workforce (bots with brains) to run smarter operations. Hexaware claims that Automate Everything is the new cupid for BPOs. But what is Automate Everything? Is it a framework, a mindset, a suite of services, or a technology solution? Can it genuinely help BPOs achieve end-to-end enterprise-wide intelligent automation to drive strategic benefits and maximize straight-through processing (STP)?
Guest : Srinivasan Panchapakesan Title : Executive Vice President, Hexaware With rampant digitization and business dynamics changing constantly, it’s often your applications and systems that determine your capability to adapt, grow, and stay competitive. While we are dabbling in multichannel and multitouch new age experiences, many enterprises still heavily depend on legacy applications. Modernizing such legacy applications has been a chronic challenge due to multiple reasons for many decades. Hexaware claims that its AMAZE platform can help modernize legacy applications at unprecedented speed, quality, and cost savings through automation, minimizing human intervention, and deliver results in a matter of weeks. What proof does Hexaware have to prove this claim? How is AMAZE different from the other automation solutions in the landscape? Is Hexaware AMAZE a panacea for legacy application modernization genuinely?
Guest 1: Tony Mohanty Title: SVP and Global Head, Digital Assurance, Hexaware Guest 2: Nagendra BS Title: Vice President, Digital Assurance – Practice & Solutions, Hexaware The increase in the pace of change caused by digitization is driving organizations to move faster than competitors and exceed customer expectations by offering frequent updates to their product and service enabled by technology. In some cases, as quickly as once every 12 seconds. The traditional testing approaches to ensuring reliability that is dependent on human intervention simply cannot keep up. Some companies are evaluating a move from test automation to autonomous testing that takes advantage of AI/ML to make testing less dependent on human intervention and self-learning. How does autonomous testing work? Is it ready for the real world? How can organizations transition from test automation to autonomous testing with confidence?
Guest : Pravin Tiwari Title : Vice President, FPT Software The healthcare industry, including Pharma, MedTech, and Providers, have been trying to improve the current state of patient care journey by using technology. However, doing so in siloes and not using innovations in an integrated fashion is holding us back. Starting from when a patient gets admitted to the hospital, gets the diagnosis done, receives treatment, and recovers, what if there was a holistic way to introducing smarts at each juncture in the journey to improve patient outcome while helping with the bottom line? What are those smarts, and how can they help? What is a practical way to implement and operationalize such smarts? How can various players in the healthcare industry collaborate effectively to bring smarts into patient care?
Guest : David Baker Title : Chief Information Officer, Pacific Dental Services As companies are working on reopening and resuming operations post Covid-19, how they support their people can make all the difference. Employees are anxious over their job security and about their employer’s future. They may have constraints as a single parent or a person with disabilities, or as a caretaker of the elderly. They may need to learn new skills to support changing business needs. How are Business, IT, and HR leaders reopening the business, ensuring a safe, productive, inclusive, and rewarding working environment?
Guest : Sam Segran Title : CIO, Texas Tech University Leading meant influence, but can you? It meant taking the plunge first to tackle the change, but how? It was about helping to envision the future, but are you equipped? As organizational and social constructs, and even the fundamentals of what keeps life humming, is disrupted, how should we rethink leadership? What leadership styles, approaches, and philosophies would be useful now?
Guest : Rajeev Ravindran Title : Senior Vice President and Chief Information Officer, Ryder System With COVID-19 pandemic, businesses are dealing with a two-fold challenge, including a significant decline in sales performance and inability to resume or scale production. It has been a wake-up call for organizations who focused earlier on daily operations at the expense of building a digital-enabled resilient business. With workforce now remote, collaboration with customers and partners now online, how to analyze the market, develop products, and serve customers needs to change. How should organizations continue their Digital Transformation efforts, individually and collectively, for sustained growth and profitability?
Guest : Talvis Love Title : Senior Vice President & Chief Information Officer - Pharmaceutical Segment, Cardinal Health, Inc. Today’s rapidly changing business landscape is driving many organizations to re-calibrate their customer acquisition and retention strategy and establish a real and robust business continuity plan. They need strong leadership, an infrastructure that is scalable with redundant connectivity to access data, flexible systems, and reliable tools to keep their people productive and focused on serving customers. How are they making this shift to keep up with the pace of change?
Guest : Vaidya JR Title : SVP and Global Head, BI, Big Data, and Analytics, Hexaware We are living now in a volatile, uncertain, complex, and ambiguous (VUCA) world. And, to sustain and succeed as a business in this environment, a winning data and analytics strategy is key. With the enterprises becoming data companies globally, there is a clear shift in the analytics paradigms today. We want to infuse AI across the value chain, but can we truly ignore the fundamentals of data management? Garbage in is garbage out after all. How can organizations create a data and analytics strategy to future proof their data management landscape?
Guest 1 : Gyan Pandey Title : Global and Group CIO, Aurobindo Pharma Limited The focus in healthcare shifted from volume-based to value-based treatment, forcing the pharma companies to think the path ahead for sustained growth and profitability while maximizing patient outcomes. General health and wellness apps for patient education, side effect management, and medication compliance are ineffective and don’t lead to improved outcomes. How are the business and IT leaders at pharma companies collaborating to define and realize a holistic, value-based, and digital-enabled beyond and around the pill strategy that leads to improved value contribution and competitive advantage for their organizations?
Guest : Alma R.Cole Title : Chief Information Security Officer, US Customs and Border Protection IoT devices enabled by analytics and AI, sensing, reactions, and adjustments no longer need human attention, intervention, or awareness. And, with companies deploying many tens of thousands of such devices and endpoints, the attack surface is growing exponentially. What should enterprise security leadership do to proactive plan and manage the security of their IoT network?
Guest 1 : Suzette Kent Title : Federal Chief Information Officer, US Office of Management and Budget Guest 2 : Dorothy Aronson Title : Chief Information Officer, National Science Foundation Within the private sector, AI has proven to have many benefits and been used to gain a competitive advantage. But how is it being applied within the public sector, what are the top benefits realized? Has it made an impact on how the government has been able to respond to the current Coronavirus pandemic?
Guest : Netanel Amar Title :- Co-Founder & COO, Cynet Securing the internal environment from breaches is becoming increasingly complex for organizations. We keep buying security tools, deploying valuable human resource, and spending more time in fighting fires. But still, the number of breaches keep rising. Cynet, a security solutions provider, claims that its autonomous solution can fully replace multi-security-product stack, that organizations use currently to protect their internal environments and deliver a significantly higher ROI. Let’s find out if Cynet truly has a secret recipe for eliminating silos, human intervention, and technology integration needs while providing full visibility that prevents organizations today from protecting their internal environments.
Guest 1 : Helen Norris Title : CIO at Chapman University How are you making sure that your organization is maturing while you delver short term wins as part of your digital transformation initiative? How are you establishing benchmarks to evaluate the key elements, including your strategy effectiveness to ensure that your whole organization aligns around a vision truly? What about culture appropriateness, so it fosters the right mindset and behaviors and the organizational structure for best execution of projects? And last but not least, the capability levels, including systems, tools, and skills to properly support delivery? And, once defined, how are you using these benchmarks to stay focused on continually improving the organization’s maturity to exploit future opportunities?
Guest : Jake Margolis Title : Chief Information Security Officer, Metropolitan Water District of Southern California Cybercrime spans international boundaries and poses a formidable challenge which we can only address through collaborative efforts between governments and commercial enterprises globally. While this area is attracting a lot of press, attention, and even investment, what progress are we making? What measures are we deploying to deal with this menace effectively?
Guest 1 : Kevin Jones Title : CIO, Indiana Department of Child Services Guest 2 : Lewis Stockford Title : CIO,Centreplate Is just believing in your people and their ability to learn, grow, and prosper enough to unleash their passion? And how do you empower such a passionate bunch, so they become intentional and thoughtful in their actions and start painting outside the lines to drive meaningful impact?
Guest : Chris Huff Title : Chief Strategy Officer, Kofax Organizations across industries are adopting automation to handle use cases including repetitive transactions to complex knowledge-based business processes. Focus is shifting from creating only operational efficiencies to revenue generation. Kofax, a new entrant in the crowded intelligent automation solutions category, claims that it’s solution is designed from the ground up to help organizations enable intelligent automation holistically and exploit its potential fully. What evidence does Kofax have to prove this claim? What set’s Kofax apart from the others in the landscape? Can Kofax deliver on its intelligent automation promise?
Guest 1 : Bharat Soni Title : CISO and Group Head Information Security Group, GT Bank Guest 2 : Pablo G.Molina Title : AVP and CISO, Drexel University Decades ago, CISOs started as the guardian of the firewall, defending a well-defined perimeter. But today, with anytime and anywhere data access imperative, such boundaries are blurred. Securing crown jewels in a cloud environment, with poor under the hood visibility, has been daunting. And, to tackle the daily fires while preparing for what’s ahead, it has been challenging to build a next-gen security talent pool. How are CISOs addressing these top three challenges?
Guest : Juha Eteläniemi Title : CIO, Fazer We are now in the execution mode with digital. The top five issues reported include lack of overarching digital strategy, ineffective organizational structure, employee resistance, unavailability of the quality talent pool, and insufficient budget support. While most business and technology leaders have faced similar issues in the past, why do these issues seem daunting in the digital context? What are some of the proven principles and methods leaders have used to handle these issues successfully?
Guest 1 : Michael Peterson Title : CIO,CHG Healthcare Guest 2 : Frank Buytendijk Title : Distinguished VP, Analyst and Gartner Fellow Gaining competitive advantage, learning how humans think and make purchase decisions, and what’s going to happen next in business are some of the practical reasons organizations are looking to exploit digital capabilities. But, not everything legal, which serves our business interests, is ethical. Privacy is at risk and trust levels are deteriorating. How are organizations rethinking and maintaining high ethical standards in the digital era?
Guest 1 : Malcolm Jack Title : Chief Information Officer, Granite Construction A significant shift like a merger in business or economic meltdown leaves employees wondering about their safety, what the future holds for them, how their roles will change, and how they should carry out their duties. How should a leader keep employees productive and effective during such transitional times, providing the structure, knowledge, and security, while adapting to the roadblocks and challenges?
Guest 1 : Lutz Beck Title : Chief Information Officer, Daimler Trucks North America (DTNA) Manufacturing uses digital twins for physical product prototyping and innovation. How can leaders use digital to tackle analog problems, including organizational effectiveness, change management, workforce optimization, cultural relevance, and cost control?
Guest 1: Sanjay Patel Title : Group CIO Digital is no longer just a cool idea or about only marketing and customer experience. From product development, production, service operation, supply chain, and employees’ experience–you must re-imagine all. How should an organization go about defining a digital operating model and put it into action, so it enables consistent, meaningful, and high-quality execution across the enterprise at the speed of business change?
Guest 1 : Arnie Leap Title : Chief Information Officer, 1-800 Flowers.com 1-800-FLOWERS.COM, Inc., an international player in gifting, wanted to offer a world-class experience to it’s increasingly demanding customers. Beyond innovative use of retail technology, it required reimagining processes, removing siloed thinking, and building a conducive organizational culture. Learn how the Business and IT leaders, along with their partners and teams, stepped up to deliver smiles every time.
Guest 1 : Matt Lamb Title :- Chief Information Officer, Rosendin Electric Guest 2 : Samuel Sudhakar Title : Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino Effectiveness feels like a fuzzy word; thus, many of us go after measuring and improving productivity. How a person thinks, manages time, prioritizes tasks, makes decisions, and gets up to speed with the job—all factors into effectiveness. How are organizations measuring and improving effectiveness at work?
Guest 1 : Lisa Lorenzin Title :- Director of Transformation Strategy, Zscaler Users have left the premise and working outside the four walls of your organization. With the cloud as the new home, applications are leaving the data center. 5G is redefining network and connectivity. Delivering seamless and secure user experience, maintaining business agility, and boosting workforce productivity in this dynamically shifting business and IT landscape would require fundamentally rethinking and resetting the application access paradigm. But how should one go about it, and what are the pitfalls? For those who are farther along the journey, what is the learning? How should IT or Security leaders rewrite their organization’s application access playbook?
Guest 1 : Harshal Mehta Title : Vice President, Chief Information Security Officer, CWT Guest 2 : Eddie Borrero Title : Chief Information Security Officer, Robert Half Guest 3 : Leon Ravenna Title : Chief Information Security Officer, KAR Auction Services, Inc. As a CISO, how are you grooming your team to understand the goals of your digital business, identify and assess the risks, and recommend effective yet cost-efficient solutions in business terms? How are you helping your team members to become effective communicators and problem solvers while you hone your leadership skills?
Guest 1: Nafees Ahmed Title : Chief Information Officer, India Bulls Housing Finance Ltd. Guest 2 : Carol Fawcett Title : Corporate Vice President and Chief Information Officer, Golden State Foods With frequent external and organizational disruptions, shifting consumer demand, and cybersecurity risks higher than ever—how are the CIOs planning to support their businesses stay resilient, flexible, and agile and make the most of the year 2020?
Guest 1 : Kirti Patil Title : Senior EVP & Chief Technology Officer, Kotak Mahindra Life Insurance Co.Ltd. Guest 2 : Jean Christophe Lalanne Title :- Group Chief Information Ofiicer, Air France KLM Imagine a work environment brimming with excitement about how the future unfolds. People ready for fresh perspectives and willing to hone skill sets and organizational capabilities. A culture of innovation with data and analytics driving decisions. How to build such a future fluent organization that grows through constant change?
Guest : Daniele Tonella Title : Group CIO, Unicredit With ever-increasing demands and changing preferences of customers, banks have to adapt and innovate to stay relevant. And, all along they have to manage macroeconomic and technology risks as well as comply with regulations to be sustainable. Are the banks able to maintain a healthy balance between relevance and sustainability?
Guest Name : Laura Owen Title : Chief Human Resources Officer, Maxim Integrated AI is going to have deep impact on human workforce performance, engagement, and growth. What changes in the people, processes, tools, culture, and leadership do we need within the HR department to gear up for this shift? How can IT help?
Guest 1 : Sue B. Workman Title : Chief Information Officer, Case Western Reserve University For your organization to stay fit to take on challenges as future unfolds, your strategy, cost and spend management, and talent development need to be in top shape. How are business and technology leaders teaming up to tackle this organizational fitness challenge?
Guest 1: Anu Varma Title: CIO - Communications Solutions Segment, TE A well thought out digital strategy with poor or hasty execution doesn’t deliver expected results. Nor does an amateur grade digital blueprint realized by implementation experts. With digital still evolving, how can organizations ace the whole process starting from the clean design of digital initiatives to immaculate execution for maximum impact?
Guest 1: Tarek Tomes Title: Commissioner and Chief Information Officer, State of Minnesota Guest 1: Paul Wagner Title: CIO, National Research Council Canada Digital revolution, socio-economic and political shifts, and citizens demanding a value-centric experience requires government to become intuitive and integrated to better sense and respond to changes. How are government and IT reimagining their system, processes, people, and tools to get ready?
Guest 1: Praveen Moturu Title: Vice President and Chief Enterprise Architect, Mars Inc. Traditionally, the enterprise architecture (EA) function was considered an overhead by many organizations. But it can prove to be a catalyst if reimagined and used to drive strategy and execution for digital transformation. How are progressive leaders adopting EA for digital success?
Guest 1: Jonathan Vester Title: Chief Information Officer, Nash Community College Armed with knowledge about the whole organization and deep expertise in using technology for innovation and growth, how are IT leaders elevating themselves into catalysts and unleashing energy that maximizes business outcomes? How are they connecting people within the organization and help them see the link between personal motivations and the company vision? How are they cheering the business unit officers and executive management to stay enthusiastic and continue to champion the change? How are they fostering an authentic work environment where everyone brings their best self to work?
While you invest in developing leaders, are you evolving the way work gets done in the company? You need to engage the entire system for organizational effectiveness. What’s the road to syncing organizational change and leadership development for maximum impact?
Disruptive change is becoming the norm. Instead of tweaking leadership strategy and culture to handle only the current challenges, how do you future-proof them, so the organization stands the tests of time and stay relevant, resilient, and reliable? Guest 1: Helen Norris Title: Chief Information Officer, Chapman University Guest 2: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino Guest 3: James MacLennan Title: Chief Information Officer, IDEX Corporation
Guest 1: Prosenjit Sengupta Title: Chief Digital Officer, Thermax Group Dark data is information we are collecting but not using. It can cause leakage of proprietary knowledge and reputational damage. It increases future compliance challenges and legacy costs. It hinders making good use of data and is unnecessarily increase resource usage without any productive outcome. What are organizations doing to handle these dark data perils?
Guest 1: Hilton Sturisky Title: Global Chief Information Officer at Crawford & Company Due to increased market volatility and changing global landscape, stakeholders are demanding visibility into cost reduction and value creation opportunities with near real-time planning and reporting. How well are you keeping your enterprise performance management (EPM) strategies, practices, analytics, and technologies in alignment to stay relevant and competitive?
Guest 1: Viren Shah Title: Chief Digital Officer, GE Appliances, a Haier company Cloud is foundational for enabling digital, but cost overruns are rampant. Building data and analytics capability to support digital is resource-intensive. Shadow IT is inevitable with digital, leading to significant cost leakages. Finding, keeping, retaining, and repurposing digital talent is an ongoing and expensive struggle. Security risks are enormous but so are the costs of managing them. How are leaders optimizing costs and running a tight, digital ship?
Guest 1: Brandon Champion Title: Chief Information Security Officer, Syneos Health Digital has forced security leaders to rethink their department’s strategy, people, processes, tools, governance, budgets, and culture. With the dynamic and volatile nature of digital, it isn’t easy to build a standardized, unified, and cohesive approach to making security forethought and implementing it in the very DNA of the organization. With unique organizational needs and constraints, how are security leaders developing their unique recipes and acing it?
Guest 1: Samuli Savo Title: Chief Digital Officer, Stora Enso Guest 2: Edward W Marx Title: Chief Information Officer, Cleveland Clinic Guest 3: Thomas Barnett Title: Chief Information Officer, University of Rochester (N.Y.) Medical Center Digital has the potential to uncover new and hidden markets. What about the existing market full of competition? How are companies leveraging digital to establish higher value-based positioning, increase mindshare, proactively prospect, and enhance delivery to displace competition?