Future Commerce Podcast: eCommerce, DTC and Retail Strategy

By Future Commerce

Are you looking for eCommerce insights, strategy, or operational advice for your eCommerce business? Future Commerce is the leading podcast for founders and operators alike who aren't looking for the next conversion rate optimization tip or how to execute a playbook. It's for those who yearn for something deeper than CRO and PPC. Each week our hosts Phillip Jackson and Brian Lange ask hard questions to founders and executives at successful brands and how they turned their 'making money online' approach into a thriving business. Weekly essays, blogs, show notes, full transcripts, and quarterly market research reports are available at https://futurecommerce.fm

  1. 1.
    "Well Made": You Need to Have a Reason Why Something Should Exist feat. Stephen Ango
    1:17:35
  2. 2.
    [Step by Step] Why Don’t Customers Trust a Five Star Review? (feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ryan Garrow, Director of Partnerships Logical Position/Owner at Joyful Dirt)
    58:38
  3. 3.
    [Step by Step] How Can I Turn Customer Segments into Personal Connections? (feat. Ben Parr, President and Co-Founder of Octane AI and Jason Wong, Doe Lashes & Wonghaus Ventures
    45:55
  4. 4.
    [Step by Step] How Can I Get Product to Every Customer in Two Days or Less? (feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo)
    44:36
  5. 5.
    [Step by Step] Can Product Returns Build My Brand? (feat. David Sobie, CEO and Co- Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec)
    49:54
  6. 6.
    [Step by Step] How Can Brands Compete with Amazon? (feat. Adam Gardner)
    41:39
  7. 7.
    Brands and the Snyder Cut
    15:20
  8. 8.
    "Building in Public" – How Building a Podcast Led to Personal Growth
    54:29
  1. 9.
    Ecom for New Moms: The future of parenting at the intersection of technology and digital commerce (feat. Ingrid Milman-Cordy)
    1:08:39
  2. 10.
    Shopper Discovery and the Convergence of the Meta & the Physical
    51:35
  3. 11.
    Instacart for CMOs: The Four-Sided Marketplace, feat. Kiri Masters, Author of Instacart for CMOs
    47:20
  4. 12.
    Non-Fungible Podcast: NBA Top Shot, Fractional Ownership, and Meta Mortgages
    46:37
  5. 13.
    “Adorkable” Brands, Blands, and CARLY (feat. Ben Schott, Bloomberg)
    50:10
  6. 14.
    “The Most Sustainable Product is One That Already Exists” feat. Adam Siegel, Founder of Recurate
    47:50
  7. 15.
    The [Broken] Circle of LIfe
    50:48
  8. 16.
    10 Trends. 70 Pages. 1 Future. Vision is here.
    2:03
  9. 17.
    ShopShops Liyia Wu: “We’re Enabling a Generating of Prolific Creators”
    47:07
  10. 18.
    Net Neutrality and the Deplatforming of Trump (feat. Danny Sepulveda - SVP Policy, MediaMath)
    44:49
  11. 19.
    "Your Tool, Your Sword, Your Treasure": Corporate Leadership in the post-Trump era
    51:50
  12. 20.
    "2-Day is Too Slow": How Darkstore's FastAF is Delivering on the New Customer Expectation, feat. Lee Hnetika, Founder and CEO
    42:20
  13. 21.
    Divergence: 2020 in Retrospect, feat. Sucharita Kodali, Vice President and Principal Analyst at Forrester
    42:03
  14. 22.
    Are We Human, or Are We Just a Bunch of Sensory Inputs? What's the difference exactly? feat. Daniel Dixon, Co-Founder of Mixy
    49:39
  15. 23.
    [Step by Step] What Tools Can a Small Brand Use to Automate Customer Engagement? feat. Kaylin Marcotte, Founder and CEO of JIGGY
    52:16
  16. 24.
    [Step by Step] What Tools Can Help Me to Tell My Brand Story?
    40:48
  17. 25.
    [Step by Step] How Can I Use Marketing Automation to Get More Done with Less?
    50:29
  18. 26.
    [Step by Step] How Can My DTC Brand Compete with Established Brands?
    37:12
  19. 27.
    Smelling the Roses with Sunny Chadha, Co-Founder and CEO of Venus ET Fleur
    1:21:48
  20. 28.
    "How Can DTC Brands Compete?" Step by Step Season 4 Trailer
    2:02
  21. 29.
    Cooperation, Inspiration and Discovery, feat. Sherline, Founder and CEO of co-op Commerce
    41:14
  22. 30.
    Robot Work vs. Human Work, feat Ferris Jumah, Founder and CEO of Surge.ai
    57:59
  23. 31.
    [Step by Step] How to Build Sustainable CX and Avoid Burnout?
    50:53
  24. 32.
    [Step by Step] How Does CX Address Modern Customer Expectations?
    38:24
  25. 33.
    [Step by Step] How Does CX Drive Lifetime Value? (feat. Melanie Travis, CEO at Andie Swim)
    30:33
  26. 34.
    [Step by Step] How to Move From a Contact Center to a Revenue Center?
    43:19
  27. 35.
    [Step by Step] How Do We Evolve from Customer Support to Customer Experience?
    40:26
  28. 36.
    Content is King, Channel is Queen, feat. Michelle Grant, Salesforce
    44:46
  29. 37.
    The Magic of Logistics? Data and Optimization, feat. Jason Murray, Co-Founder and CEO of Shipium
    53:07
  30. 38.
    There's a Nerd For That - Farfetch, Instacart, and Connecting Shoppable Experiences
    53:19
  31. 39.
    The New DIY: Retail Opportunity in the Passion Economy
    2:31
  32. 40.
    “I Wouldn’t Allow Our Business to Become Dependent on One Channel" feat. Damian Soong, Co-Founder and CEO of Form Nutrition
    51:07
  33. 41.
    A Tale of Two Recoveries: Popshelf, The K-Shaped Recovery, and Spending Power
    55:23
  34. 42.
    Parade: Reimagining a Value Brand, feat. Jack Defuria, Co-Founder and Chief Digital Officer
    28:34
  35. 43.
    Capital and the Creator Economy: Two Conversations with Sari Azout
    1:00:32
  36. 44.
    The Anti-Blands: Existential Brands and the New Dadaism
    45:16
  37. 45.
    CPG: "Around You, On You, In You"
    58:17
  38. 46.
    "Low-Cost Indulgence" feat. Mayssa Chehata, Founder and CEO at BEHAVE Candy
    44:18
  39. 47.
    Walmart's Midlife Crisis: The Rise and Fall of Small Business in 2020
    45:47
  40. 48.
    Pants = Tyranny: A Retail Rebirth Report Review
    1:03:05
  41. 49.
    Employing the Highest Levels of Integrity, feat. Nilla Ali, SVP of Commerce at BuzzFeed
    46:11
  42. 50.
    “The Plan Was Always to Go Back to Membership” - feat. Jeremy Cai - CEO at Italic
    1:06:13

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