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The IT Experience Podcast - HappyToday

By HappySignals

Podcast for those who want to improve Employee Experience of IT Services in large enterprises. We talk about IT Experience, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you.

  1. 1.
    38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price10/18/2020
    18:20
  2. 2.
    37. #XLA - Is Happiness Overrated, with Giarte CEO, Marco Gianotten09/21/2020
    25:54
  3. 3.
    36. #XLA - Experience and Outcome Metrics with Barclay Rae08/27/2020
    29:28
  4. 4.
    35. Chris Fazey, Dean Underwood and Prashant Arora, three Global IT Directors share their experince 05/19/2020
    1:16:30
  5. 5.
    34. #XLA - What are the Benefits of Experience Level Agreements?04/13/2020
    10:55
  6. 6.
    33. #XLA - What are Experience Level Agreements?03/30/2020
    15:56
  7. 7.
    32. How 5,500 end-users feel about Remote Work, latest survey results03/27/2020
    28:25
  8. 8.
    31. Enfo's Journey to Modern IT Service Provider (MSP)03/16/2020
    18:51
  1. 9.
    30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari03/02/2020
    7:23
  2. 10.
    29. What Impacts Employee Experience in ServiceNow?02/17/2020
    9:46
  3. 11.
    28. Internal Service Desks make Employees 47% More Productive with XLA?02/03/2020
    9:47
  4. 12.
    27. Our Customers Increase Employee Productivity 26% by Making People Happier01/20/2020
    5:17
  5. 13.
    26. Impact of ServiceNow's Reassignment Count on Employees Productivity01/07/2020
    8:55
  6. 14.
    25. 2020 ITSM Trends with Stephen Mann / itsm.tools12/30/2019
    14:55
  7. 15.
    24. Campari 'Goes a Sip Beyond' by Transforming their Employee Experience12/18/2019
    10:53
  8. 16.
    23. Steps to Happiness in Employee Experience12/12/2019
    8:05
  9. 17.
    22. Blake Morgan - Customer Experience Futurist, Keynote Speaker, Author11/22/2019
    16:00
  10. 18.
    21. ITIL 4 - High Velocity IT with Mark Smalley11/14/2019
    21:12
  11. 19.
    20. Showing Value of ServiceNow Usage10/08/2019
    13:29
  12. 20.
    19. From IT Cost to Business Value using Employee Experience09/02/2019
    11:04
  13. 21.
    18. $900B was wasted last year in Digital Transformation08/21/2019
    11:01
  14. 22.
    17. Step by Step Guide to Empowering Employee Experience with Oscar Berg08/12/2019
    20:14
  15. 23.
    16. Make your Automation Case with Experience Data07/31/2019
    15:36
  16. 24.
    15. Empathic Building, The Future of Office Work with Tomi Teikko07/22/2019
    19:09
  17. 25.
    14. How do you make a Business Case for Employee Experience measurement?07/10/2019
    17:34
  18. 26.
    13. How does Service Management fit into Employee Experience Equation? Author Jacob Morgan joins for a chat07/08/2019
    13:29
  19. 27.
    12. Top IT Service Management Trends to Watch in 2019 by CIOReview.com06/26/2019
    7:25
  20. 28.
    11. Jesper Hansen from Region Midtjylland, Providing Experience for Hospitals06/18/2019
    8:31
  21. 29.
    10. Fujitsu and Tieto, discussion on MSP's changing world of outsourcing06/10/2019
    21:49
  22. 30.
    9. Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen06/02/2019
    12:46
  23. 31.
    8. Interview with Alan Norris from ServiceNow05/14/2019
    7:13
  24. 32.
    7. CIO Interview: Virgin Trains, John Sullivan05/07/2019
    15:52
  25. 33.
    6. Employees are different, learn how different profiles behave05/06/2019
    10:19
  26. 34.
    5. Transparency with Experience Data is Crucial05/05/2019
    11:42
  27. 35.
    4. Happiness Score™ in April 201905/05/2019
    10:21
  28. 36.
    3. When to start measuring Employee Experience04/30/2019
    8:23
  29. 37.
    2. Motivation of Service Desk Agents04/29/2019
    9:00
  30. 38.
    1. Employee Experience in ITSM04/25/2019
    12:31

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