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Strikedeck Radio: Customer Success Live

By Zahra Iqbal

In this interview series, produced by Strikedeck, and hosted by Kristen Hayer, the CEO & Founder of The Success League, you’ll hear us get real with Customer Success leaders and professionals, on how they got into Customer Success, how they’ve disrupted current processes, created new ones, where they see CS going, and much more!

  1. 1.
    Ep 85, Boaz Maor, Building a CS team out of Support09/24/2020
    38:37
  2. 2.
    Ep 84, Michelle Novak, Customer Business Reviews09/10/2020
    29:10
  3. 3.
    Ep 83, Emilia D'Anzica, Leveraging Emotional Intelligence as a CS Leader08/27/2020
    31:25
  4. 4.
    Ep 82, Shari Srebnick, Building Account and Success Plans08/14/2020
    49:45
  5. 5.
    Ep 81, Keri Keeling, Managing Remote CSMs07/30/2020
    40:40
  6. 6.
    Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization07/16/2020
    28:05
  7. 7.
    Ep 79, Kris Morrison, Customer Success in a Time of Crisis06/18/2020
    38:57
  8. 8.
    Ep 78, Chitra Madhwacharyula, Consulting Mindset in Customer Success06/04/2020
    33:31
  1. 9.
    Ep, Gaines Murfee, Taking a Product Approach to Customer Success05/21/2020
    44:23
  2. 10.
    Ep 76, Clayton Moulynox, Building a Global CS Team05/07/2020
    46:05
  3. 11.
    Ep 75, Chris Hicken, Creating Actionable Churn Categories04/23/2020
    45:48
  4. 12.
    Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise04/09/2020
    35:36
  5. 13.
    Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success03/26/2020
    28:47
  6. 14.
    Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers03/19/2020
    25:40
  7. 15.
    Ep. 71 McKayl Bergman, Scaling Your CS Program with NO Resources03/05/2020
    26:31
  8. 16.
    Ep 70, Mike Sasaki & Marisa Carter, ABM and Customer Success: Driving Customer Revenue Growth02/20/2020
    35:22
  9. 17.
    Ep 69, Jennifer Griffin, Shifting to a Proactive Approach to Customer Success02/06/2020
    38:38
  10. 18.
    Ep 68, Mona Yoast, Building a High Performance CS Team01/23/2020
    34:24
  11. 19.
    Ep 67, Paul Piazza, Customer Feedback01/09/2020
    33:11
  12. 20.
    Ep 66, Lauren Costella Podcast, Lessons from Sports for Customer Success12/19/2019
    53:25
  13. 21.
    Ep 65, Jason Whitman, Scaling a CS Team12/05/2019
    30:22
  14. 22.
    Ep 64, Neelu Shaikh, Scaling a CS Team11/14/2019
    45:32
  15. 23.
    Ep 63, Megan Macaluso, Onboarding – Tech Touch vs. Human Touch10/17/2019
    43:35
  16. 24.
    Ep 62, Kristen Hayer & Bill Cushard, LIVE Podcast10/03/2019
    38:58
  17. 25.
    Ep 61, Lynn Tsoflias, Creating a Digital CS Program09/19/2019
    41:35
  18. 26.
    Strikedeck Radio & Helping Sells Radio BONUS Episode!09/16/2019
    3:12
  19. 27.
    Ep 60, Ruicong Yan, Product Operations - Connecting CS & Product09/04/2019
    26:20
  20. 28.
    Ep 59, Barry Kelly, Ingredients of a Successful Customer Education Program08/22/2019
    44:14
  21. 29.
    Ep 58, Karen Rhorer, KPIs and Insights for Customer Success08/08/2019
    34:11
  22. 30.
    Ep 57, Mark Freeman, Career Development in Customer Success07/26/2019
    39:42
  23. 31.
    Ep 56, Rona Yang, Getting Started in CS Operations07/11/2019
    27:36
  24. 32.
    Ep 55 - Irene Lefton, Gender Diversity in Customer Success06/28/2019
    39:05
  25. 33.
    Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI05/17/2019
    30:04
  26. 34.
    Ep 53 - Jim Johnson, VP of Customer Success at Corcentric05/02/2019
    26:37
  27. 35.
    Ep 52 - Evan Rich, Director of Customer Success at NS104/18/2019
    35:59
  28. 36.
    Ep 51 - Courteney McDonnell, Director of Customer Success at Measurabl04/04/2019
    24:06
  29. 37.
    Ep 50 - John Laino, VP of Customer Success at ServiceTitan03/21/2019
    29:15
  30. 38.
    Tim McDonough, Director of Client Success at Finalsite03/07/2019
    26:25
  31. 39.
    Ep 48 - Shaun VanWeelden, Senior Manager - Success Engineering02/21/2019
    26:42
  32. 40.
    Ep 47 - Bill Cushard, Director of Marketing at ServiceRocket02/07/2019
    38:38
  33. 41.
    Ep 46 - Mike Sasaki, Director of Customer Success at Mitek Systems01/25/2019
    41:16
  34. 42.
    Ep 46 - Bill Cushard, Director of Marketing at ServiceRocket01/24/2019
    38:38
  35. 43.
    Ep 45 - Chad Horenfeldt, VP of Customer Success at Updater01/10/2019
    34:25
  36. 44.
    Ep 44 - Arjun Devgan, VP of Global Customer Success at Percolate12/27/2018
    33:35
  37. 45.
    Ep 43 - Lindsey Kapsa, Director of CS at Schoology12/13/2018
    31:01
  38. 46.
    Ep 42 - Lauren Costella, VP of Customer Success at Medrio11/29/2018
    38:24
  39. 47.
    Ep 41 - Ed Powers, VP of Client Success at InteliSecure11/15/2018
    32:10
  40. 48.
    Ep 40 - Donna Weber, Principal at Springboard Solutions11/01/2018
    30:21
  41. 49.
    Ep 39 - Andrea Spillman-Gajek, Senior VP of Operations and Customer Success, Captricity10/18/2018
    40:48
  42. 50.
    Ep 38 - Chad Horenfeldt, VP of Client Success at Updater10/04/2018
    38:54
  43. 51.
    Ep 37 - Ari Hoffman, Success Fanatic at MindTouch09/20/2018
    54:02
  44. 52.
    Ep 36 - Vitor Lopes, Former Head of Customer Success at EMnify09/06/2018
    26:09
  45. 53.
    Ep 35 - Anne Liiri, Customer Success Director at Vainu08/23/2018
    34:41
  46. 54.
    Ep 34 - Kim Oslob, Former VP of Global Customer Success at Whisbi08/09/2018
    34:53
  47. 55.
    Ep 33 - Suraj Mohandas, VP of Customer Success at Spear Education07/26/2018
    42:35
  48. 56.
    Ep 32 - Antoine Valentone, VP of Customer Success at Teamable07/12/2018
    37:25
  49. 57.
    Ep 31 - Damien Howley, VP of Client Success at Passport06/29/2018
    49:38
  50. 58.
    Ep 30 - Megan Dilley, Head of CS at Chewse06/12/2018
    36:35
  51. 59.
    Ep 29 - Shane Metcalf, Co-Founder & VP of Customer Success at 15Five05/18/2018
    53:41
  52. 60.
    Ep 28 - Joanel Bernardo, Director of Customer Success at Concord Worldwide05/04/2018
    35:50
  53. 61.
    Ep 27 - Maheen Memon, Director of CS at Nulogy04/20/2018
    28:22
  54. 62.
    Ep 26 - Manoj Jonna, VP of Customer Success at YayPay04/06/2018
    38:15
  55. 63.
    Ep 25 - Loni Spratt Brown, Head of CS at Entelo03/23/2018
    47:19
  56. 64.
    Ep 24 - Pallavi Gadepalli, Director of Customer Experience at Druva03/09/2018
    34:42
  57. 65.
    Ep 23 - Angie Im, Director of Customer Success at Lumiata02/22/2018
    25:22
  58. 66.
    Ep 22 - Michael Fulvio, Director of CS at SeamlessDocs02/08/2018
    28:57
  59. 67.
    Ep 21 - Benjamin Timmons, Director of CS at Singular.net01/25/2018
    38:35
  60. 68.
    Ep 20 - Jim Kalbach, Head of Customer Success at MURAL01/10/2018
    35:56
  61. 69.
    Ep 19 - Evan Addams, National Sales and Partnership Lead at NoWait(Yelp)11/21/2017
    43:19
  62. 70.
    Ep 18 - Cam Williams, Head of CS at Healthify11/21/2017
    24:08
  63. 71.
    Ep 17 - Michael Connery, Director of Customer Success at BetterCloud11/03/2017
    28:18
  64. 72.
    Ep 16 - Boaz Maor, VP of Customer Success at OpenGov10/18/2017
    27:25
  65. 73.
    Ep 15 - Matt Edwards, VP of Customer Success At Alation09/28/2017
    24:46
  66. 74.
    Ep 14 - Thomas Enochs, VP of Customer Success at Heptio09/14/2017
    50:24
  67. 75.
    Ep 13 - David Verhaag, VP of Client Experience at Degreed08/31/2017
    39:21
  68. 76.
    Ep 12 - Irene Lefton, VP of Customer Success at Medigram08/18/2017
    47:00
  69. 77.
    Ep 11 - Steve Schwartz, Sr. Director of CS at FreeWire Technologies08/03/2017
    35:25
  70. 78.
    Ep 10 - Kristen Hayer with a Summer Update07/10/2017
    1:20
  71. 79.
    Ep 9 - Tom Lipscomb, VP of Customer Success at Datanyze05/19/2017
    42:47
  72. 80.
    Ep 8 - Lauren Costella, VP of CS at Medrio04/26/2017
    40:20
  73. 81.
    Ep 7 - Loni Sprat, Director of CS at Entelo03/27/2017
    44:45
  74. 82.
    Ep 6 - Mark Pecoraro, CS Executive - Part 203/09/2017
    30:30
  75. 83.
    Ep 5 - Mark Pecoraro, CS Executive02/10/2017
    44:06
  76. 84.
    Ep 4 - Doug Whitmire, Director of Sales & Customer Success at CoStar Group01/30/2017
    32:59
  77. 85.
    Ep 3 - Carey Wong, Director of CS at LearnUp12/23/2016
    40:56
  78. 86.
    Ep 2 - Jack Phillips & Victorina McAdam from PresenceLearning12/06/2016
    23:40
  79. 87.
    Ep 1 - Kim Oslob, VP of CS at Whisbi11/17/2016
    23:28

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