Strikedeck Radio: Customer Success Live

By Zahra Iqbal

In this interview series, produced by Strikedeck, and hosted by Kristen Hayer, the CEO & Founder of The Success League, you’ll hear us get real with Customer Success leaders and professionals, on how they got into Customer Success, how they’ve disrupted current processes, created new ones, where they see CS going, and much more!

  1. 1.
    Ep 98, Donna Weber, Onboarding Matters
    35:07
  2. 2.
    Ep 97, Sherrod Patching, TAMs vs CSMs
    22:32
  3. 3.
    Ep 96, Heather Matthews, Communication & Service in Customer Success
    22:50
  4. 4.
    Ep 95, Jim Kalbach, The Jobs to be Done Playbook
    28:32
  5. 5.
    Ep 94, Max Klimmek, Building & Scaling a Global CS Team
    41:19
  6. 6.
    Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment
    32:01
  7. 7.
    Ep 92, Meredith Blanchar, Focusing on Value in 2021
    25:26
  8. 8.
    Ep 91, Carl Gold, Fighting Churn with Data
    29:21
  1. 9.
    Ep 90, Mel Bilge, Moving into CS Leadership Through Growth
    48:11
  2. 10.
    Ep 89, Dev Kurbur, Case Study on using the CRG Crisis Recovery Framework for CS
    24:35
  3. 11.
    Ep 88, Sunil Joseph, Professional Services or Customer Success?
    47:07
  4. 12.
    Ep 87, Rachel Jugai, Over-processing Processes for CSMs
    29:03
  5. 13.
    Ep 86, Will Lopez, The Ideal Customer Profile & The Cost of Success
    32:32
  6. 14.
    Ep 85, Boaz Maor, Building a CS team out of Support
    38:37
  7. 15.
    Ep 84, Michelle Novak, Customer Business Reviews
    29:10
  8. 16.
    Ep 83, Emilia D'Anzica, Leveraging Emotional Intelligence as a CS Leader
    31:25
  9. 17.
    Ep 82, Shari Srebnick, Building Account and Success Plans
    49:45
  10. 18.
    Ep 81, Keri Keeling, Managing Remote CSMs
    40:40
  11. 19.
    Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization
    28:05
  12. 20.
    Ep 79, Kris Morrison, Customer Success in a Time of Crisis
    38:57
  13. 21.
    Ep 78, Chitra Madhwacharyula, Consulting Mindset in Customer Success
    33:31
  14. 22.
    Ep, Gaines Murfee, Taking a Product Approach to Customer Success
    44:23
  15. 23.
    Ep 76, Clayton Moulynox, Building a Global CS Team
    46:05
  16. 24.
    Ep 75, Chris Hicken, Creating Actionable Churn Categories
    45:48
  17. 25.
    Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise
    35:36
  18. 26.
    Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success
    28:47
  19. 27.
    Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers
    25:40
  20. 28.
    Ep. 71 McKayl Bergman, Scaling Your CS Program with NO Resources
    26:31
  21. 29.
    Ep 70, Mike Sasaki & Marisa Carter, ABM and Customer Success: Driving Customer Revenue Growth
    35:22
  22. 30.
    Ep 69, Jennifer Griffin, Shifting to a Proactive Approach to Customer Success
    38:38
  23. 31.
    Ep 68, Mona Yoast, Building a High Performance CS Team
    34:24
  24. 32.
    Ep 67, Paul Piazza, Customer Feedback
    33:11
  25. 33.
    Ep 66, Lauren Costella Podcast, Lessons from Sports for Customer Success
    53:25
  26. 34.
    Ep 65, Jason Whitman, Scaling a CS Team
    30:22
  27. 35.
    Ep 64, Neelu Shaikh, Scaling a CS Team
    45:32
  28. 36.
    Ep 63, Megan Macaluso, Onboarding – Tech Touch vs. Human Touch
    43:35
  29. 37.
    Ep 62, Kristen Hayer & Bill Cushard, LIVE Podcast
    38:58
  30. 38.
    Ep 61, Lynn Tsoflias, Creating a Digital CS Program
    41:35
  31. 39.
    Strikedeck Radio & Helping Sells Radio BONUS Episode!
    3:12
  32. 40.
    Ep 60, Ruicong Yan, Product Operations - Connecting CS & Product
    26:20
  33. 41.
    Ep 59, Barry Kelly, Ingredients of a Successful Customer Education Program
    44:14
  34. 42.
    Ep 58, Karen Rhorer, KPIs and Insights for Customer Success
    34:11
  35. 43.
    Ep 57, Mark Freeman, Career Development in Customer Success
    39:42
  36. 44.
    Ep 56, Rona Yang, Getting Started in CS Operations
    27:36
  37. 45.
    Ep 55 - Irene Lefton, Gender Diversity in Customer Success
    39:05
  38. 46.
    Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI
    30:04
  39. 47.
    Ep 53 - Jim Johnson, VP of Customer Success at Corcentric
    26:37
  40. 48.
    Ep 52 - Evan Rich, Director of Customer Success at NS1
    35:59
  41. 49.
    Ep 51 - Courteney McDonnell, Director of Customer Success at Measurabl
    24:06
  42. 50.
    Ep 50 - John Laino, VP of Customer Success at ServiceTitan
    29:15

Listen to Strikedeck Radio: Customer Success Live now.

Listen to Strikedeck Radio: Customer Success Live in full in the Spotify app