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CX Leader Podcast with Steve Walker | A resource for customer experience leaders

By Walker Information

The CX Leader Podcast with host Steve Walker provides insights for customer experience leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business. Steve is CEO and Chairman of Walker Information, a business consulting firm that can help you put your customers at the heart of all your business decisions.

  1. 1.
    Customer Success12/11/2018
    22:59
  2. 2.
    Customer-focused Training12/04/2018
    24:41
  3. 3.
    Read More Science Fiction11/27/2018
    24:34
  4. 4.
    The Personal Touch11/13/2018
    24:25
  5. 5.
    Convenience Trumps Price11/06/2018
    22:08
  6. 6.
    CX Horror Stories10/31/2018
    21:50
  7. 7.
    Making CX Work at Johnson Controls10/23/2018
    24:53
  8. 8.
    What's your "word-of-mouth" strategy?10/16/2018
    24:07
  1. 9.
    Becoming the Chief "Charismatic" Officer10/09/2018
    21:27
  2. 10.
    CX Day Celebration!10/02/2018
    31:16
  3. 11.
    Getting over the bump09/25/2018
    20:54
  4. 12.
    From CRM to CX09/18/2018
    25:20
  5. 13.
    Empowering CX with Actionable Information09/11/2018
    16:20
  6. 14.
    The Pitfalls of Tech09/04/2018
    21:25
  7. 15.
    What's your goal?08/28/2018
    15:41
  8. 16.
    Let's Talk Tech08/21/2018
    16:39
  9. 17.
    Improving the patient experience08/14/2018
    23:49
  10. 18.
    A real-world SPRINT08/07/2018
    17:24
  11. 19.
    SPRINTing to a solution07/31/2018
    17:18
  12. 20.
    You need to drive action!07/24/2018
    19:11
  13. 21.
    Don't let your brand make false promises07/17/2018
    19:07
  14. 22.
    So you have a journey map... what now?07/10/2018
    16:25
  15. 23.
    Don't drive past your customers!07/03/2018
    20:49
  16. 24.
    Steer clear of the process map06/26/2018
    18:58
  17. 25.
    The Right Tool for the Right Job06/19/2018
    19:23
  18. 26.
    #Frankensurvey06/12/2018
    20:50
  19. 27.
    Requirements, Planning, and Execution06/05/2018
    19:05
  20. 28.
    The CEO, the Customer, and You05/29/2018
    22:57
  21. 29.
    Recapping the CXPA Insight Exchange (Part 2)05/22/2018
    12:40
  22. 30.
    Recapping the CXPA Insights Exchange (Part 1)05/15/2018
    12:03
  23. 31.
    Upping Your Sales Game (Part 2)05/08/2018
    15:17
  24. 32.
    Upping Your Sales Game (Part 1)05/01/2018
    13:33
  25. 33.
    Angie's List: Bringing Customer Experience to Home Services04/24/2018
    21:50
  26. 34.
    How a Box of Invoices Tells a Story04/17/2018
    17:45
  27. 35.
    Why you’ll never be great at all 10 CX traits04/10/2018
    19:24
  28. 36.
    The Business-Savvy CX Leader04/03/2018
    20:26
  29. 37.
    Being a Catalyst for CX Change03/27/2018
    18:37
  30. 38.
    Being Innovative03/20/2018
    17:51
  31. 39.
    Olympic-level Focus for CX Leaders03/13/2018
    13:55
  32. 40.
    The Analytical Leader03/02/2018
    17:08
  33. 41.
    Do Me a Favor02/27/2018
    15:29
  34. 42.
    Teamwork Makes the Dream Work02/20/2018
    15:02
  35. 43.
    Communicating Your CX Message02/13/2018
    15:40
  36. 44.
    Experience is Knowledge02/06/2018
    12:35
  37. 45.
    The Passionate CX Leader01/30/2018
    10:27
  38. 46.
    At the Speed of Customers01/23/2018
    18:59
  39. 47.
    Making it Easy for Customers01/16/2018
    14:20
  40. 48.
    The Importance of Personalization01/09/2018
    14:20

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