Unlocking Vulnerability

By Helen Pettifer

Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers.

  1. 1.
    Episode 47 - Recruiting for Vulnerability
    9:07
  2. 2.
    Episode 46 - Creating Hope Through Action
    59:45
  3. 3.
    Episode 45 - Resources, tools and training
    23:36
  4. 4.
    Episode 44 - Conversation with the Consumer Council
    38:29
  5. 5.
    Episode 43 - Supporting New Parents
    8:19
  6. 6.
    Episode 42 - Accessibility and Vulnerability
    14:09
  7. 7.
    Episode 41 - Building a Customer Vulnerability Programme
    35:06
  8. 8.
    Episode 40 - Supporting short-term vulnerability
    10:21
  1. 9.
    Episode 39 - Is vulnerability still the right term to use?
    40:35
  2. 10.
    Episode 38 - What are the drivers of vulnerability?
    7:16
  3. 11.
    Episode 37 - Rare Chromosome Disorder Awareness Day
    10:19
  4. 12.
    Episode 36 - Picking at Perfection
    8:23
  5. 13.
    Episode 35 - The Timpson Foundation
    31:44
  6. 14.
    Episode 34 - Mental Health First Aid
    27:07
  7. 15.
    Episode 33 - The Benefits of Effective Policies
    28:41
  8. 16.
    Episode 32 - Developing the Vulnerable Customer Experience
    38:14
  9. 17.
    Episode 31 - Yorkshire Building Society and Vulnerability
    32:58
  10. 18.
    Episode 30 - Analysis of a Case Study
    36:42
  11. 19.
    Episode 29 - My thoughts on the FCA Guidance
    5:37
  12. 20.
    Episode 28 - Positives from the last 12 months
    6:24
  13. 21.
    Episode 27 - Alternatives to Suicide
    37:39
  14. 22.
    Episode 26 - A bit about me
    7:52
  15. 23.
    Episode 25 - Gambling Addiction - A Lived Experience
    29:16
  16. 24.
    Episode 24 - The Vulnerability Registration Service
    23:09
  17. 25.
    Episode 23 - Vulnerability and Maslow's Hierarchy of Needs
    7:52
  18. 26.
    Episode 22 - Organisational strategy and training
    23:59
  19. 27.
    Episode 21 - Vulnerability and the Energy Market
    24:27
  20. 28.
    Episode 20 - Action on Hearing Loss
    37:00
  21. 29.
    Episode 19 - Understanding the Importance of Lived Experience
    17:58
  22. 30.
    Episode 18 - The FCA Guidance on Treating Vulnerable Customers Fairly
    22:27
  23. 31.
    Episode 17 - The Other Side of the Counter!
    19:16
  24. 32.
    Episode 16 - Vulnerability & Wessex Water
    28:34
  25. 33.
    Episode 15 - The Role and Impact of Community
    29:36
  26. 34.
    Episode 14 - Bereavement and the Death Notification Service
    28:37
  27. 35.
    Episode 13 - Coronavirus and Financial Vulnerability
    35:40
  28. 36.
    Episode 12 - Aviva and Vulnerability
    12:50
  29. 37.
    Episode 11 - Would the meditative gurus please shut up
    10:07
  30. 38.
    Episode 10 - Coronavirus and Bereavement
    9:45
  31. 39.
    Episode 9 - It's all about you!
    7:32
  32. 40.
    Episode 8 - The 4 Personal Impacts of Covid 19
    9:46
  33. 41.
    Episode 7 - Resilience
    11:36
  34. 42.
    Episode 6 - GDPR & Vulnerable Customers
    19:11
  35. 43.
    Episode 5 - What is signposting?
    6:28
  36. 44.
    Episode 4 - The Benefits of Spend Controls
    8:32
  37. 45.
    Episode 3 - Merry Christmas
    4:08
  38. 46.
    Episode 2 - What about our responsibility?
    8:42
  39. 47.
    Episode 1 - What is Vulnerability?
    8:55

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