Behind the scenes look at how health, fitness & wellness influencers are scaling their businesses into the millions per year without sacrificing their brand or becoming just another XYZ ambassador.
How many messages do you receive per week? It is easy to become overwhelmed by everyone who wants to talk to you. When you launch your own platform, the same thing will happen to your email inbox. Having your own customer support team frees up your time and your mind to focus on the things you are passionate about!Our Customer Support Team led by Brett Harman, Head of Customer Experience has a few achievements behind it including;HelpScout Award 2020 - 6th in the world for customer satisfaction (HelpScout have over 10,000 clients in over 180 countries)95% happiness ratingLanguages: English, Spanish, Tagalog7 day coverageHow to get in touch about setting up this service? Reach out to email@example.com and a member of our amazing team will help you.Thanks for listening!
11 min 23 sec
In today's episode we break down why google reviews are so vital to the success of your business and how we can improve them!Negative google reviews or none at all can have equal detrimental effects on the representation of your online business. Reach out to our instagram @macroactive with any questions or feedback you may have. Looking forward to hearing your thoughts
11 min 4 sec
This is chapter one of our forthcoming book, Scaling Impact. If you've followed our story from the beginning, you'll recognize parts of this story. The story has evolved even further since this was first published. I can't wait to release the subsequent chapters. This story is told through the experiences of Ken Brickley, now CEO of MacroActive.Please reach out to firstname.lastname@example.org with comments, questions and/or feedback. We'd love to hear from you.Also, please give us a rating and comment and share with anyone you know in the fitness and wellness industry.
21 min 53 sec
Lenny López shares advice on growing the right kind of social audience - one that buys!
30 min 4 sec
Ken Brickley & John Fernandes (CFO of MacroActive) go through the process of setting up a U.S. bank account remotely, without having to fly to The United States of America (USA).
10 min 24 sec
Tomas Fernandez & Ken Brickley talk about the best practices for increasing customer lifetime value.
21 min 58 sec
Michael Trillsteen & Ken Brickley talk about email marketing hacks that you should be using right now!
28 min 54 sec
Josef Rakich & Ken Brickley take a quick insider look into who online fitness influencers should be hiring in their business next and why.
15 min 6 sec
Josef Rakich and Ken Brickley generated over $1.6 million in less than 10 months in a hyper competitive niche. They sell meal plans and fitness training programs in what most would consider to be a 'red ocean' environment. They reveal the secret to being able to bounce back from a declining business to now being able to sell worldwide. Their tips and secrets can help you no matter what you are selling.
30 min 38 sec
-> Genesis of MacroActive-> Company Culture-> Growth / Exciting times ahead-> Challenges ahead-> On turning down business - refusing new clients-> Perseverance is a magic weapon
30 min 21 sec
Rare behind the curtain interview with Josef Rakich of Josef Rakich Fitness where he shares some of his secrets on how he was able to grow and sustain that growth across his online fitness empire.
31 min 7 sec