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Customer Experience Leaders | CX tips, insights and practical advice

By RateIt

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

  1. 1.
    How to break the rules for better results! | Customer Experience Rockstar, James Dodkins (Part 2)10/15/2018
  2. 2.
    How to create ROCKSTAR CX 🎸⭐🤘 | Customer Experience Rockstar, James Dodkins (Part 1)10/01/2018
  3. 3.
    How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw09/17/2018
  4. 4.
    Customer loyalty programs… do they actually work? | Customology, General Manager, Michael Barnard09/03/2018
  5. 5.
    How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz08/20/2018
  6. 6.
    The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger08/06/2018
  7. 7.
    Your questions answered by the godmother of CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 2)07/23/2018
  8. 8.
    The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)07/09/2018
  1. 9.
    Service blueprints: the document to end all CX nightmares! | NBN Co, Senior CX Design Lead, Janine Pawson06/25/2018
  2. 10.
    10x your CX game with these hacks from a CX PRO | Customer Experience Professional, Dan Fine06/11/2018
  3. 11.
    What is Design Thinking? And how can you apply it right away! | Product Leader, Designer and Instructor, Milly Schmidt05/28/2018
  4. 12.
    CX lessons from big pharma: "Educate, don't sell." | Parry Branding Group, President and Chief Branding Officer, Vince Parry05/14/2018
  5. 13.
    What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson04/30/2018
  6. 14.
    Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen04/16/2018
  7. 15.
    The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer04/02/2018
  8. 16.
    How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker03/19/2018
  9. 17.
    How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti03/05/2018
  10. 18.
    How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser02/19/2018
  11. 19.
    How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker02/05/2018
  12. 20.
    Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto01/22/2018
  13. 21.
    The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow01/08/2018
  14. 22.
    Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim12/25/2017
  15. 23.
    Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan12/11/2017
  16. 24.
    What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward11/27/2017
  17. 25.
    How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther11/13/2017
  18. 26.
    Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel10/30/2017
  19. 27.
    How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy10/16/2017
  20. 28.
    What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff10/02/2017
  21. 29.
    How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell10/02/2017
  22. 30.
    "Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater10/02/2017
  23. 31.

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