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Customer Experience Leaders

By RateIt

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

  1. 1.
    034: What do B2B customers actually value? | Bain & Company, Partner, Eric Almquist12/10/2018
    39:02
  2. 2.
    033: Three crucial Customer Success tips to ensure customer loyalty | Winning By Design, Managing Partner, Dominique Levin11/26/2018
    38:02
  3. 3.
    032: How to handle complaints like a pro
 | Telephone Doctor, President, Nancy Friedman11/12/2018
    42:39
  4. 4.
    031: Nordstrom's secret for incredible retail growth in the digital age | The Nordstrom Way, Author, Robert Spector10/29/2018
    28:44
  5. 5.
    030: How to break the rules for better results! | Customer Experience Rockstar, James Dodkins (Part 2)10/15/2018
    35:34
  6. 6.
    029: How to create ROCKSTAR CX 🎸⭐🤘 | Customer Experience Rockstar, James Dodkins (Part 1)10/01/2018
    22:04
  7. 7.
    028: How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw09/17/2018
    38:38
  8. 8.
    027: Customer loyalty programs… do they actually work? | Customology, General Manager, Michael Barnard09/03/2018
    42:11
  1. 9.
    026: How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz08/20/2018
    34:24
  2. 10.
    025: The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger08/06/2018
    28:07
  3. 11.
    024: Your questions answered by the godmother of CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 2)07/23/2018
    27:22
  4. 12.
    023: The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)07/09/2018
    34:10
  5. 13.
    022: Service blueprints: the document to end all CX nightmares! | NBN Co, Senior CX Design Lead, Janine Pawson06/25/2018
    33:16
  6. 14.
    021: Improve your CX 10x with these hacks from a CX PRO | Customer Experience Professional, Dan Fine06/11/2018
    36:54
  7. 15.
    020: What is Design Thinking? And how can you apply it right away! | Product Leader, Designer and Instructor, Milly Schmidt05/28/2018
    37:09
  8. 16.
    019: CX lessons from big pharma: "Educate, don't sell." | Parry Branding Group, President and Chief Branding Officer, Vince Parry05/14/2018
    37:33
  9. 17.
    018: What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson04/30/2018
    49:58
  10. 18.
    017: Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen04/16/2018
    44:55
  11. 19.
    016: The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer04/02/2018
    42:49
  12. 20.
    015: How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker03/19/2018
    43:35
  13. 21.
    014: How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti03/05/2018
    45:17
  14. 22.
    013: How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser02/19/2018
    46:56
  15. 23.
    012: How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker02/05/2018
    47:56
  16. 24.
    011: Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto01/22/2018
    28:14
  17. 25.
    010: The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow01/08/2018
    51:54
  18. 26.
    009: Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim12/25/2017
    23:37
  19. 27.
    008: Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan12/11/2017
    32:00
  20. 28.
    007: What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward11/27/2017
    37:10
  21. 29.
    006: How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther11/13/2017
    37:51
  22. 30.
    005: Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel10/30/2017
    31:44
  23. 31.
    004: How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy10/16/2017
    30:37
  24. 32.
    003: What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff10/02/2017
    33:11
  25. 33.
    002: How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell10/02/2017
    38:23
  26. 34.
    001: "Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater10/02/2017
    34:50
  27. 35.
    000: Trailer09/25/2017
    2:57

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