The View from the Top with Brian Friedman

The View from the Top with Brian Friedman

The View from the Top with Brian Friedman showcases in-depth interviews and discussions with senior HR and talent professionals. Each episode features a 20-30 minute interview where some of today’s most influential thought leaders share their personal career stories, detail what life lessons they have learned during their business careers and discuss how they see the international HR and mobility profession developing in the future.

All Episodes

This week, The View From The Top Live welcomes Steve Brink (AIRINC), Morgan Crosby (AIRINC)  Michelle Durkin (Benivo). Immigration updates will as ever be provided by Julia Onslow-Cole (Fragomen). 

Jul 2020

1 hr 4 min

A great discussion with Dave Bencivengo (Weichert), Michelle Durkin (Benivo), Julia Onslow-Cole (Fragomen) and Brian Friedman (Benivo).

Jun 2020

1 hr 7 min

This week, The View From The Top Live welcomes Mike Piker & Michelle Durkin. Immigration updates will as ever be provided by Julia Onslow-Cole (Fragomen). 

Jun 2020

1 hr

Remobilization continues with more and more cities and countries opening back up for business. This week, The View From The Top Live welcomes the Big Four, all together, to share how they see the path forward to remobilization. Our special guests are Marc Burrows (KPMG), Ed Hannibal (Deloitte), Clare Hughes (PwC) and Anja Vahldiek (EY). Immigration updates will as ever be provided by Julia Onslow-Cole (Fragomen).  (Download Benivo's 12-Category Remobilisation Checklist here: https://www.benivo.com/premium-content-remobilization-checklist-2020)

Jun 2020

1 hr 1 min

We are excited to announce a new chapter for the company and introduce the New Benivo - a single product with many use cases to save costs and improve employee experience. Benivo pioneered Digital Destinations and is now further upgrading platform capabilities with end-to-end mobility support for employees. This session Nitzan will introduce more details about the new product, discuss simple use cases, and provide a peek at our plans in the coming future for the 3 areas where Benivo is focused on adding value: Digital Destinations A streamlined mobility experience Finance solutions We hope you'll be able to join us at the beginning of a very exciting next chapter!

Jun 2020

1 hr 2 min

This week on The View from The Top we are delighted to welcome Peggy Smith, Strategy Director at CapRelo. Peggy will be known to everyone in Global Mobility as the former CEO and President of Worldwide ERC and is highly regarded as one of the leading thought-leaders in our industry. Join Peggy and me as we discuss the turbulent times in which we live and cast our telescope forward a few years to discuss how things might shape out for the global workforce of the future.

Jun 2020

1 hr 5 min

Our panel guests this week are three of global mobility's most experienced thought leaders - Tracy Figliola from Equinix and independent consultants Siobhan Cummins and Soumen Chowdhury. Between them, these industry giants have worked for such household name companies as HSBC, Roche, State Street, Ericsson, NAPSTERS CONNECT, EY, Deloitte, Thomson Reuters and Mercer.

May 2020

1 hr 7 min

Summer is approaching and the second half of the year is getting soon underway. To help shape our vision for the rest of 2020 and the years to come #theviewfromthetop is very excited to welcome Bill Graebel, CEO and Founder of Graebel Relocation to offer his perspective.

May 2020

1 hr 2 min

Remobilization is marching forward! Join us this week with special guests Steve McGarry, Global Mobility Director at WPP, and Becky Woods, Senior Director of Global Mobility at ADP, and our regular segment with Julia Onslow-Cole of Fragomen keeping us up to date on all matters immigration as the world's response to Coronavirus moves forward. 

May 2020

1 hr 4 min

Join Julia Onslow-Cole and me as we continue our weekly updates on all matters mobility and immigration during the current Coronavirus crisis. Julia will be providing timely updates and insights on global restrictions. We are thrilled to have two special guests this week: Karen King at Kearney and Ryan Busekist at FIS Global. 

May 2020

1 hr

Join Julia Onslow-Cole and me as we continue our weekly updates on all matters mobility and immigration during the current Coronavirus crisis. Julia will be providing timely updates and insights on global restrictions including a deep dive into the implications of President Trump's Executive Order suspending US Immigration. My special guest this week is Lynn Shotwell the recently appointed President and CEO of Worldwide ERC. We will be discussing Lynn's career path, her inspirations and insights and her vision for the future of WERC.

Apr 2020

1 hr 1 min

Benivo committed to solving any challenge in 3 working days and we delivered -- We can now track where your employees are, following data protection regulation including GDPR, and your employees don’t even need to login to our website or download an app.

Apr 2020

57 min 43 sec

Join Julia Onslow-Cole of Fragomen, Ed Hannibal of Deloitte, Sarah Hunt of Mondelez and I for our weekly update immigration and travel updates from around the world as the Coronavirus impact continues. The session tomorrow will cover the potential impact of President Trump's tweet last night, the impact of the Travel Ban in China, the easing of restrictions in Europe and more.

Apr 2020

59 min 31 sec

Join Julia Onslow-Cole of Fragomen and I for our weekly update immigration and travel updates from around the world as the Coronavirus impact continues. 

Apr 2020

1 hr 1 min

Our LinkedIn Live Session covering challenges for Indian Global Mobility professionals will touch on Immigration, Quarantine, Communication Strategies, Employee Support options and more.

Apr 2020

58 min 48 sec

Once again, Julia Onslow-Cole of Fragomen will be providing immigration and travel updates from around the world. Today's special corporate guests will be Yuki Watanabe (The Gap) and Patricia Tavares (Unilever).

Apr 2020

57 min 55 sec

Recorded Live on LinkedIn Live on March 13th 2020 Coronavirus - What are the implications for Global Mobility. We discuss the impact of Coronavirus on Global Mobility.  How have you been affected ? Are you in lockdown ? Have you been tested or diagnosed? Has your organisation banned business travel or attendance at events ? How are your assignees coping ? What are the visa implications of overstaying due to lockdown? What are the tax consequences of overstaying (or repatriating)? We also cover my 10 action points for GM professionals today.  1. Know exactly how many assignees you have in each location. 2. Have contact details - names, cellphones, emails 3. Know the nationalities of assignees and their dependents 4. Understand the entrance and exit rules for every country/locality - eg bias rules and travel advisories 5. Know what the “trigger” dates are for visa / tax complications - esp where employees are in lockdown 6. Build a “pandemic” working plan (remote working, liaison with vendors etc) 7. Agree how your vendors will work with you during the pandemic. 8. Set up a helpline/website to keep assignees up to date. 9. Develop digital solutions wherever possible 10. Adapt to new ways of working and embed them for the long-term

Mar 2020

51 min 36 sec

Peggy Smith President and CEO at Worldwide ERC Peggy Smith is one of the most well-known figures in the global mobility profession. She is the outgoing President and CEO at Worldwide ERC, a company which empowers mobile people through meaningful connection, unbiased information, inspired ideas and solutions and connects mobility professionals across the globe. It has been since 1964, shaping the future of a dynamic, innovative and growing mobility community. Smith is responsible for impacting the financial health and transparency of the organizations with which she works, and helping to expand the mobility community’s footprint in APAC, EMEA and LATAM regions. In this in-depth interview, Peggy discusses why globalization is here to stay; shares her opinion that in five years time we're going to be working side-by-side with robots; discusses what pain points keep awake her corporate HR friends; and asserts the importance of employee experience.

Oct 2019

42 min 11 sec

Hugo Scheckter Head of Player Care at West Ham United Hugo Scheckter is the Head of Player Care at West Ham United, a dynamic, fan-focused football Club at the heart and soul of London since 1895. Scheckter is responsible for running West Ham United's Player Care Department, he has provided a high standard of initial care and ongoing support to some of the club's most high-profile players, helping them to not only relocate but also settle into their new lives in East London, ultimately ensuring they receive a well-rounded positive experience while at the club. In this in-depth interview, Hugo explains the differences between footballers and normal assignees; reflects that often people forget that footballers are just people too; describes how they face the language challenge with international players; and admits that he treats footballers without sort of a sense of awe.

Oct 2019

35 min 56 sec

Mark Derksen  Head of Global Mobility at Booking.com Mark Derksen is the Head of Global Mobility at Booking.com, one of the world’s largest e-commerce companies, and the number one destination to book any type of accommodation. Mark and Booking both believe that technology and travel are powers for good in the world. . Derksen is an experienced Talent Mobility professional with a demonstrated record of working across various industries and countries. Mark entered the global mobility profession through expatriate tax with PwC, later switching to in-house roles, firstly at Deloitte and then at Unilever and Arup. He is skilled in Talent Management, Global Mobility, HR Consulting, International Tax, and Organizational Development.  In this in-depth interview, Mark discusses his mobility program at Booking; reflects on the attention Booking pays to employee experience; explores how Booking invests in developing an inclusive workplace; and explains why he always asks for the reason why a company hired him when he is starting a new role.

Aug 2019

27 min 21 sec

Brian Friedman is the Strategy Director at Benivo, the world’s leading welcome as a service mobility tech company. Prior to joining Benivo, Brian was Founder and CEO of the Forum for Expatriate Management (FEM). Previously, he served as the CEO of both Ernst & Young’s and previously Arthur Andersen’s Human Capital practice. He has worked in Global Mobility and Expatriate Management for over three decades. And of course Brian is the great host of The View from the Top. In this episode, Brian has 10 guests instead of 1. Brian will compile all his learnings from his guests and will prepare us for the Season 3. Enjoy this episode as Brian enjoyed Season 2 of The View from the Top!

Jul 2019

1 hr 1 min

Susan Benevides CEO at Plus Relocation Services Susan Benevides is the CEO at Plus Relocation Services, a global mobility company which has been making moving easier for corporations and their relocating families, for more than 50 years. They do it by delivering more global knowledge, more ground-breaking technology and more engaging relocation services. Benevides is responsible for the growth and development of the organization, she executes Plus Relocation’s strategy through innovative solutions, employee development, and client engagement.  In this in-depth interview, Susan discusses her career journey at Plus Relocation and how this gave her the tools to understand the job; shares her thoughts on not being afraid to ask for help from successful role models; discusses technology and the new types of companies coming into the market; reveals her belief that the traditional way of managing mobility is changing; and asserts the importance of not looking at your career as a ladder, but look at it rather a jungle gym.  

Jun 2019

37 min 1 sec

Michael Arkins HR Director (International) at Verizon Connect Michael Arkins is the HR Director (International) at Verizon Connect, an organization which is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Arkins is responsible for International HR ensuring the smooth and profitable operation of the global HR team whilst providing consultation to management on strategic headcount plans, compensation, benefits, training and development, budget, legal matters and workplace relations. In this in-depth interview, Michael explains why he is not the average HR person who only wants to think about rules and procedures; discusses mergers and acquisitions in Verizon Connect; reveals his belief that employee experience is the most fundamental experience; stresses the importance of being visible and vocal; and admits that he likes people to be dreamers, to see a spark in them. 

Jun 2019

36 min 41 sec

**Louise Worbey** **Head of Global Mobility UK at Deloitte** Louise Worbey is the Head of Global Mobility UK at Deloitte, a multinational professional services network, one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals. Worbey is responsible for managing the day to day movement of Deloitte assignees inbound and outbound for the UK as well as advising the business in relation to assignments, global mobility, client project workers, International Permanent Transfers and all things related to strategic use of global mobility. In this in-depth interview, Louise discusses her career and how she got into the industry via tax; explains that this is a period of transition for her as she starts a new role at KPMG; stresses the importance of keeping a sense of perspective; tells that the role of mobility in the Big Four organizations has changed tremendously because of technology; and admits that moving is emotional issue that you need to have that point of contact within mobility to help you navigate.

May 2019

31 min 49 sec

**Mark Thomas** **CEO at Equus Software** Mark Thomas is the CEO at Equus Software, the global leader in cloud-based international relocation and mobility solutions. Thomas founded Equus Software in 1999 with Leonard Schuele and since then has built it into the world's leading mobility technology company. More than 300 organizations around the world rely on Equus tools and technology to automate mundane, transactional work so that global mobility teams, talent management professionals and other key stakeholders can focus on adding value to the business. In this in-depth interview, Mark discusses his career in Equus and explains that today he is more focused on strategy than he was 10 years ago; tells that it was just a big coincidence how he got exposed to the relocation industry; describes the early days of Equus; reveals his belief that AI will have a marginal impact on mobility in the next 10 years; makes his case that Millennials expect everything to be available on their mobile devices; and admits that in Equus they never sit back on our laurels

Apr 2019

27 min 4 sec

**Bettina Tang** **Global Mobility Advisor, Owner at Go Global HR Advisory B.V.** Bettina Tang is one of the most well-known names in Global Mobility consulting. She has a particular focus on holistic Global Mobility Management combining strategic business needs with organizational and people related elements to ensure operational delivery. Tang teaches International HR & Global Mobility at Erasmus University, Rotterdam and at Expatise Academy. During her impressive career Bettina has worked with a wide selection of blue-chip organizations including Deloitte, Borealis, Novo Nordisk, Schneider Electric, Booking.com and several more. In this in-depth interview, Bettina discusses her big jump to independence and how this helped her to get an overall understanding of how global mobility works; explains why global mobility is both a profession and an industry; discusses the benefits of teaching global mobility as the people can get a holistic view of the industry and stresses the importance of building relationships.

Apr 2019

37 min 18 sec

**Nicolai Wassmann** **Head of Global Mobility at Ramboll** Nicolai Wassmann is the Head of Global Mobility at Ramboll, a leading engineering, design and consultancy company founded in Denmark in 1945\. Wassmann came into the mobility industry via an earlier career in tax. He specialises in Global Mobility, expatriate management, international tax and social security, process management and business optimization. In this in-depth interview, Nicolai describes his role and how he designs Ramboll’s Global Mobility program; explains the differences between a commercial owned corporation and a foundation company and why Ramboll is a people company; stresses the importance of viewing your service delivery from the eyes of the customer; admits that the younger generation has shorter patience; reveals his belief that the key to a good partnership is built on trust and where you can speak directly, open, and freely with each other.

Apr 2019

40 min 1 sec

**Holly Creed** **Global Mobility Manager DXC Technology and Co-Founder at NextGenGM** Holly Creed is the Global Mobility Manager at DXC Technology, the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. DXC’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. Holly is a highly motivated and driven Global Mobility Professional and she has a strong ability to build worldwide internal and external relationships to enhance a Global Mobility Team’s reputation. Holly is also the co-founder of NextGen GM, a networking group for Global Mobility professionals with fifteen years of less experience. In this in-depth interview, Holly discusses her career in various organizations (BDO, EY, Lloyd's Register, and DXC Technology); describes why she decided to switch sides from the supplier to the corporate side; discusses how Millennials compare with prior generations; reveals her belief that more tasks could be automated in Global Mobility industry over the next 10 years; and explains why “no day is the same in global mobility”.

Apr 2019

36 min 48 sec

**David Carmichael** **Director of Global Mobility COE at CGI** David Carmichael is the Director of Global Mobility COE at CGI, a global IT and business process services provider delivering business consulting, systems integration and outsourcing services. David has responsibility within CGI for the policy and processes that support the movement of staff across international borders within the company globally. In this in-depth interview, David discusses his unusual career, from the ocean to the desert; explains the global mobility program of CGI; shares his perspective that everybody should command the same level of respect within an organization from the cleaner to the CEO; highlights the importance of employee and employer experience; and describes how we are moving towards a new stage of automation.

Mar 2019

39 min 58 sec

**Chris Debner** Chris Debner is the Founder and Managing Director at Chris Debner LLC, an organization which provides strategic global mobility advisory and expert services that improves the employee experience of mobility teams, international assignees and their families. Debner has worked in various organizations in different countries. He has 17 years of Big 4 experience in five countries (Germany, India, Turkey, Switzerland and the Czech Republic) and has served numerous clients worldwide. In 2015 he decided to start his own thing. In this in-depth interview, Chris discusses lessons he has learned at every stage of his career; reveals his belief that “culture eats strategy for breakfast”; explains that in future mobility will be fully integrated in HR; highlights the importance of a better employee experience because if people don’t feel welcome they will quit right away; shares his perspective that the older generation has more patience than the Millennials; and admits that you never get bored in mobility. 

Mar 2019

35 min 41 sec

**Jim Thompson** Jim Thompson is the Chairman at Crown Worldwide, an organization which provides strategic Assignment Management Services and complete Relocations for multinational companies and government organizations. Thompson started the company in 1965, when he decided to go to Yokohama, Japan. Since that time Crown has grown into an extraordinary global business that has helped millions of families relocate their lives throughout the world. In this in-depth interview, Jim describes how his life changed dramatically when he decided to take a gap year in Japan, and how he started Crown with just a $1000 in his bank account; Jim shares his opinion that not everyone has the personality or the temperament to work in a service business; explains why he never flirted with Crown being a public company as he wanted to maintain the culture of the company; admits that he is by nature a pure globalist; and shares his perspective that people will continue to move around from location to location.

Mar 2019

35 min 55 sec

Brian Friedman is the Strategy Director at Benivo, the world’s leading welcome as a service mobility tech company. Prior to joining Benivo, Brian was Founder and CEO of the Forum for Expatriate Management (FEM). Previously, he served as the CEO of both Ernst & Young’s and previously Arthur Andersen’s Human Capital practice. He has worked in Global Mobility and Expatriate Management for over three decades. And of course Brian is the great host of The View from the Top. In this episode, Brian has 10 guests instead of 1! Brian will compile all his learnings from his guests and will prepare us for the Season 2\. Enjoy this episode as Brian enjoyed Season 1 of The View from the Top.

Feb 2019

57 min 27 sec

Peter Sewell is the Managing Director at Sterling Mobility, a relocation management company relocating thousands of employees on behalf of hundreds of Fortune 500 and other companies, by listening, learning and tailoring their services to deliver the exact results the clients are looking for. Sewell is a highly effective Global Mobility and HR professional with a strong track record in developing global mobility policy, process and strategy. Before joining Sterling Mobility, Peter worked at Marks & Spencer, Arthur Andersen, Deloitte, Tesco and Crown Worldwide Group. In this in-depth interview, Peter discusses the acquisition of Sterling Mobility by Lexicon Relocation; explains their mutual commitment to delivering quality service and providing flexible, customized solutions for their clients in increasingly-complex international relocation space; tell us that he enjoys both the in-house and the consulting roles as they both have a common customer which is the end user; and shares his belief that the basis of a good relationship is an honest and transparent discussion.

Dec 2018

27 min 41 sec

**Bill Graebel** **Owner & CEO at Graebel Companies**  Bill Graebel is Owner & CEO at Graebel Companies, an international relocation company which helps Fortune 500s, Global 100s, and other organizations with absolutely everything involved in relocating their people - from rethinking company policies to getting the VP’s cat through customs. Graebel has been with the company since 1975 and under his direction,Graebel Companies, Inc. has seen rapid and sustained growth and they’ve grown from a local relocation provider to a global mobility company. In this in-depth interview, Bill discusses how he moved up within a family business and the roles he has served throughout his career (Vice President of Sales and Marketing, General Manager, Operations Manager, and President of Graebel Movers, Inc.), explains why the customer experience certainly is going to be completely digitized; stresses the importance of knowing to identify and lock our purpose; shares his opinion that Global Mobility is really a caregiver industry, similar to healthcare, in the way that people are in a time of need; and admits that he loves to learn from those who relocate, (understanding new cultures and what motivates and inspires each individual) as he believes this shared understanding makes him a better global employer!

Nov 2018

41 min 54 sec

Siobhan Cummins is the Head of Global Mobility at Naspers Limited, a global internet and entertainment group and one of the largest technology investors in the world. With over 27 years experience in Global Mobility, Cummins has an extensive knowledge of complex mobility transformation projects. Before joining Naspers Limited, Siobhan worked in such well-known companies as ORC Worldwide, Mercer, Thomson Reuters, Deloitte and EY. In this in-depth interview, Siobhan discusses Naspers’ global mobility program; explains that assignee populations are becoming more ever more diverse which makes the work of mobility professionals increasingly complex; reveals her belief that companies should focus on creating duty of care awareness for their employees; shares her opinion that it is highly beneficial for mobility professionals to go on assignment themselves; and admits that Global Mobility is very much in her blood as she was an expat kid herself !

Oct 2018

33 min 34 sec

**Tracy Figliola** **Senior Director of Global Mobility and Global HR Shared Services at Equinix** Tracy Figliola is the Senior Director of Global Mobility and Global HR Shared Services at Equinix, a global colocation data center provider which connects the world’s leading businesses to their customers, employees and partners inside the most interconnected data centers. Figliola is responsible for the strategy, policy and execution of all Global Mobility services for the Equinix Group. Before joining Equinix Tracy worked at HSBC for nearly 15 years as Global Head of Global Mobility. In this in-depth interview, Tracy discusses her impressive career journey to HR and global mobility career; explains how the transactional profile of global mobility has changed over the years becoming more strategic; shares her tips for a successful business partnership; reveals her belief that we have to grab the opportunities when they come as they help us to grow as employees; and asserts the importance of having confidence in your abilities.

Oct 2018

30 min 18 sec

**Selina Jones-May** **Group Director - Global Mobility and Global People Projects** Selina Jones-May is the Group Director - Global Mobility and Global People Projects at WorleyParsons, a professional services company, working to delivering sustained economic and social progress, creating opportunities for individuals, companies and communities to find and realize their own futures, while also creating wealth for our shareholders. Jones-May is a specialist international HR leader with extensive corporate experience across a diverse range of industry sectors. At WorleyParsons she is responsible for the global leadership of company's mobility and expatriate tax programme, global benefits and international HR projects. Before joining WorleyParsons, Selina worked at PwC, PepsiCo and Lloyd's Register. In this in-depth interview, Selina discusses how expat tax came to her attention when PwC came up to her campus; reveals her belief that mobility and HR roles will be automated in the future; shares her view that service providers have changed their approach and that thankfully most now avoid the hard sell; and stresses the importance of networking as she believes that you can't know everything and that you will never know everything.

Oct 2018

34 min 31 sec

**Austin Fragomen** **Chairman and Partner at Fragomen** Austin Fragomen is the Founder and Chairman of the Executive Committee for Fragomen, the world’s leading law firm dedicated exclusively to immigration services worldwide. Established in 1951, Fragomen has grown from a respected domestic U.S. immigration law practice to a truly global organization. Austin has served as staff counsel to the U.S. House of Representatives subcommittee on immigration, citizenship and international law and as an adjunct professor of law at New York University School of Law. Also, he has testified before Congress on a range of immigration issue and before the immigration subcommittees of the House and Senate to share his knowledge on a variety of business immigration. In this in-depth interview, Fragomen discusses how he predicted in early days that there would be a shift from traditional immigration (refugees, family migration) towards skill based immigration and towards the needs of the employer; describes his role as an advisor on immigration issues to Congress; shares his view that countries need migrants and explains the reasons; and reveals his belief that the biggest changes that he has seen throughout his career are more societal in terms of areas like compliance, managing risk and managing client service.

Oct 2018

34 min 48 sec

**Eric Halverson** **Director of HR Global Mobility at eBay** Eric Halverson is the Director of HR Global Mobility at eBay, a multinational e-commerce corporation where people and businesses go to shop, sell and give a wide variety of goods and services worldwide. Halverson is a Global Mobility legend in Silicon Valley. At eBay he and his team design and implement the immigration, relocation, individual tax policies and processes for the company. Their scope includes both US domestic and international new hires, transferees, and all temporary international expat assignments. Before joining eBay, Eric worked at Deloitte, PwC and KPMG. In this in-depth interview, Halverson discusses his experience in Silicon Valley the early dot-com bubble; explains his entrance into the world of global mobility and how from a strong tax background he learned about immigration and relocation; admits that he is inspired by Pierre Omidyar (founder and Chairman of the eBay) & Meg Whitman (Chief Executive Officer of eBay); and stresses the importance of making decisions.

Oct 2018

44 min 8 sec