Creating Disney Magic

By Lee Cockerell

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

  1. 1.
    You’ve Got to Know More to Be More
    17:31
  2. 2.
    How to Tell Someone They Did Not Get a Promotion
    16:07
  3. 3.
    Treating Customers Like Visitors
    17:28
  4. 4.
    Build a First-Class Reputation
    17:48
  5. 5.
    How Leaders Can Connect Digitally
    16:43
  6. 6.
    A Case Study in Risk
    20:52
  7. 7.
    Allowing Employees to Deal with Family Matters
    18:09
  8. 8.
    Now is the Opportunity to Get a Job
    13:31
  1. 9.
    How to Give Clarity in Job Descriptions
    16:01
  2. 10.
    Leaders Are Great Communicators
    21:49
  3. 11.
    Business Made Simple
    20:27
  4. 12.
    How to Make Better Decisions
    15:22
  5. 13.
    A Leaders Job is to Make More Leaders
    16:02
  6. 14.
    Working with Entrepreneurial Employees
    15:44
  7. 15.
    Executive Presence
    15:04
  8. 16.
    Creating Magic in Any Situation
    25:42
  9. 17.
    Real Leadership
    17:51
  10. 18.
    Don’t Expect People to Be Like You
    15:49
  11. 19.
    Does Your Career Influence Your Children
    17:38
  12. 20.
    Navigating Corporate Culture
    17:02
  13. 21.
    Creating Influence Through Performance
    14:24
  14. 22.
    Improving One on One Communication
    15:17
  15. 23.
    Building Resilience to Deal with Tough Times
    19:01
  16. 24.
    Leading an Inclusive Workplace
    18:05
  17. 25.
    How to Attract Top Talent to Your Organization
    14:50
  18. 26.
    Stop Saying Yes So Often
    18:43
  19. 27.
    Three Ps of Getting a Promotion
    15:21
  20. 28.
    How to Improve Customer Service
    18:04
  21. 29.
    Presenting New Ideas to Your Boss
    18:56
  22. 30.
    Using Habits to Overcome Depression
    19:03
  23. 31.
    How to Show You Have Leadership Skills
    15:47
  24. 32.
    Make Your Boss the Hero with Ron Logan
    21:00
  25. 33.
    Are You Helping or Enabling?
    17:22
  26. 34.
    What to do After a Crisis
    17:43
  27. 35.
    Don't Be Late - Your Reputation is on the Line
    17:25
  28. 36.
    How to Communicate as a Leader
    19:36
  29. 37.
    Tip on Becoming a Speaker
    19:02
  30. 38.
    How Being Resilient Can Impact Your Career
    26:37
  31. 39.
    Do You Have to Pay Your Dues to Have Influence?
    13:18
  32. 40.
    Invest in Training for Employees
    14:59
  33. 41.
    You Can't Separate Work and Home Life
    17:10
  34. 42.
    Tell the Right Story During a Job Search
    15:11
  35. 43.
    Invest in Employee Development
    12:53
  36. 44.
    Overcoming Imposter Syndrome
    16:11
  37. 45.
    Innovation Through Structure
    16:19
  38. 46.
    Create a Reputation Worth Talking About
    17:20
  39. 47.
    Training Should Be Continuous
    17:16
  40. 48.
    Should You Get Credit for All Your Ideas?
    18:19
  41. 49.
    Introducing the Cockerell Academy
    17:45
  42. 50.
    How to Manage Your Mood
    18:36

Listen to Creating Disney Magic now.

Listen to Creating Disney Magic in full in the Spotify app