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Creating Disney Magic

By Lee Cockerell

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

  1. 1.
    Handle Issues in Private and Praise in Public01/15/2019
    17:24
  2. 2.
    Speak Up and Share Your Opinion01/08/2019
    15:36
  3. 3.
    Take Control of Your Own Leadership Development01/01/2019
    14:45
  4. 4.
    When Should You Ask For a Pay Raise?12/25/2018
    17:30
  5. 5.
    The One Letter You Should Write Every Year12/18/2018
    17:21
  6. 6.
    How to Turn Around a Bad Reputation12/11/2018
    15:57
  7. 7.
    Do You Have the Persistence to Be the Best?12/04/2018
    27:06
  8. 8.
    Creating Magic With Words11/27/2018
    22:28
  1. 9.
    How to Build Your Confidence11/20/2018
    15:52
  2. 10.
    The Path to Creating Magic in Your Life11/13/2018
    17:55
  3. 11.
    Take the Risk or Have the Regret11/06/2018
    16:27
  4. 12.
    Making Family Your Top Priority10/30/2018
    20:12
  5. 13.
    How to Have Difficult Conversations10/23/2018
    17:05
  6. 14.
    Three Leadership Qualities You Can't Learn in School10/16/2018
    15:10
  7. 15.
    How Hard Should You Pursue Your Dream Job?10/09/2018
    15:46
  8. 16.
    Building a Magic Culture in Your Organization10/04/2018
    17:47
  9. 17.
    The Secrets of a Great Resume10/02/2018
    22:24
  10. 18.
    Ask Employees How You Can Do Better09/25/2018
    15:52
  11. 19.
    How to Promote Yourself09/18/2018
    15:32
  12. 20.
    Create Opportunities by Meeting New People09/11/2018
    18:49
  13. 21.
    Creating Magic With the Guest Experience Cycle09/04/2018
    17:07
  14. 22.
    Lead by Example08/28/2018
    16:24
  15. 23.
    Use 15 Minutes Every Morning to Create Magic08/24/2018
    12:50
  16. 24.
    How to Make a Shift in the Way You Operate08/21/2018
    16:23
  17. 25.
    How to be a Great Coworker08/14/2018
    15:08
  18. 26.
    The Manager is Always Responsible08/07/2018
    16:28
  19. 27.
    Making Old Ideas New Again07/31/2018
    13:53
  20. 28.
    How to Deal With Gossip07/24/2018
    14:05
  21. 29.
    What Will Your Legacy Be?07/17/2018
    16:37
  22. 30.
    Don't Underestimate Your Influence07/10/2018
    15:54
  23. 31.
    Stand Up For Yourself07/05/2018
    19:51
  24. 32.
    If You Believe in Something, Just Keep Going07/03/2018
    17:38
  25. 33.
    How to Handle Somone Gearing Down for Retirement06/26/2018
    14:00
  26. 34.
    How to Turn a Business Around in 30 Days06/19/2018
    14:53
  27. 35.
    Don't Identify Yourself By the Work You Do06/12/2018
    15:02
  28. 36.
    How to Be a Great Long Distance Leader06/05/2018
    16:47
  29. 37.
    Why You Need to Ask Why More Often05/29/2018
    14:46
  30. 38.
    Creative Ways to Find and Hire New Employees05/22/2018
    14:20
  31. 39.
    Delegating Authority During an Emergency05/15/2018
    13:57
  32. 40.
    Mastering the Four Guest Expectations05/08/2018
    16:27
  33. 41.
    How to Avoid an Us Versus Them Culture05/01/2018
    15:46
  34. 42.
    How Do You Win Back Lost Customers?04/24/2018
    15:48
  35. 43.
    How to Stand Out in Your Job04/17/2018
    14:58
  36. 44.
    Creating Magic with Gratitude04/10/2018
    16:20
  37. 45.
    Facing the Truth About Bad Hires04/03/2018
    14:24
  38. 46.
    Does Getting Fired Ruin Your Reputation?03/27/2018
    15:54
  39. 47.
    Is it Unrealistic to Have Big Dreams?03/20/2018
    14:13
  40. 48.
    It's Time to Take Care of the Customer03/13/2018
    14:28
  41. 49.
    Don't Stay Where You are Not Happy03/06/2018
    14:16
  42. 50.
    Planning for Disruptions02/27/2018
    15:53
  43. 51.
    How to Have A Magical Job Interview02/20/2018
    16:15
  44. 52.
    Incremental Sales Can Boost Your Bottom Line02/13/2018
    14:23
  45. 53.
    Why Are Routines Important?02/06/2018
    20:11
  46. 54.
    Does Customer Service Hurt the Bottom Line?01/30/2018
    15:38
  47. 55.
    Overcoming the Experience Gap01/23/2018
    15:50
  48. 56.
    How to Build Trust With Your Supervisor01/16/2018
    14:21
  49. 57.
    Building an Employee Referral System01/09/2018
    16:03
  50. 58.
    Speak Up for What You Believe In12/26/2017
    19:14
  51. 59.
    Overcoming Challenges (Recorded Live with an Audience)12/19/2017
    13:00
  52. 60.
    Why Most Companies Get Hiring Wrong12/12/2017
    15:00
  53. 61.
    Excellent Service Comes from Excellent Training12/05/2017
    14:47
  54. 62.
    How to Become a Culture Manager11/28/2017
    16:56
  55. 63.
    The Power of Appreciation11/21/2017
    16:00
  56. 64.
    Exceeding Expectations Through Innovation11/14/2017
    15:30
  57. 65.
    What Should You Do if You Don't Get a Promotion?11/07/2017
    15:11
  58. 66.
    How Should You Approach a New Job?10/31/2017
    14:54
  59. 67.
    Is Technology the Answer for Time Management?10/24/2017
    16:47
  60. 68.
    The Real Reason People Ignore Your Brand10/17/2017
    14:18
  61. 69.
    Building a StoryBrand10/10/2017
    16:57
  62. 70.
    The Magic of Clarity With Business Partners10/03/2017
    15:35
  63. 71.
    Improving Customer Service by Traveling09/26/2017
    18:07
  64. 72.
    Becoming Qualified is the Key to Making More Money09/19/2017
    15:14
  65. 73.
    Implementing the Disney Great Leadership Strategies09/12/2017
    19:12
  66. 74.
    How to Handle Angry Customers09/05/2017
    18:00
  67. 75.
    Holding Contractors to a High Standard08/29/2017
    17:25
  68. 76.
    The One Question You Should Ask Every Employee08/22/2017
    15:00
  69. 77.
    How to Handle an Exit Interview08/15/2017
    13:08
  70. 78.
    The Candid Truth About Candor08/08/2017
    16:40
  71. 79.
    Are You Willing to Take a Risk?08/01/2017
    14:37
  72. 80.
    Introducing New Employees to Your Culture07/25/2017
    15:18
  73. 81.
    Work Life Balance is a Myth07/18/2017
    15:53
  74. 82.
    Why Aren't You Reaching for a Great Life?07/11/2017
    16:51
  75. 83.
    What Was it Like to Open Disneyland Paris?07/04/2017
    16:52
  76. 84.
    Dealing With Criticism06/27/2017
    16:42
  77. 85.
    Continuous Improvement Should Be Part of Your Culture06/20/2017
    14:09
  78. 86.
    Don't Get Stuck Doing What You Don't Want to Do06/13/2017
    17:17
  79. 87.
    How to Use Checklists to Improve Productivity06/06/2017
    16:00
  80. 88.
    Measuring Key Performance Indicators05/30/2017
    15:42
  81. 89.
    Should You Talk Politics at Work?05/23/2017
    16:02
  82. 90.
    Living the Disney Experience05/16/2017
    17:15
  83. 91.
    Should You Take Advantage of Competitor's Mistakes?05/09/2017
    15:20
  84. 92.
    Why You Need to Plan Your Day05/02/2017
    14:56
  85. 93.
    Successful Leaders are Self Aware04/25/2017
    18:27
  86. 94.
    Overcoming Resistance to Change04/18/2017
    13:36
  87. 95.
    Are You Offending Your Customers?04/11/2017
    15:35
  88. 96.
    How to Fire an Employee with Compassion04/04/2017
    16:00
  89. 97.
    Women in Leadership Roles03/28/2017
    16:39
  90. 98.
    How Can You Inspire Yourself?03/21/2017
    16:02
  91. 99.
    How Can a Small Business Compete With Big Business?03/14/2017
    16:56
  92. 100.
    Making Employee Accommodations03/07/2017
    16:19
  93. 101.
    Implementing New Ideas in your Business02/28/2017
    12:42
  94. 102.
    Managing Time Conflicts02/21/2017
    13:47
  95. 103.
    Removing Hassles for Customers02/14/2017
    15:42
  96. 104.
    What If You Can't Impact Change?02/07/2017
    18:19
  97. 105.
    Introducing the Time Management Magic Course02/02/2017
    15:36
  98. 106.
    How Leaders Can Build Trust01/31/2017
    15:25
  99. 107.
    Is There an "It" Factor?01/24/2017
    14:08
  100. 108.
    Communicating with Vendors01/17/2017
    16:59
  101. 109.
    When Does it Make Sense to Take a Voluntary Demotion?01/10/2017
    15:03
  102. 110.
    Should You Give a Gift to a Supervisor?01/03/2017
    14:25
  103. 111.
    Do you have to be an Extrovert to Succeed?12/27/2016
    14:23
  104. 112.
    Managing Change in an Organization12/20/2016
    14:35
  105. 113.
    Be Determined to Make it Happen12/13/2016
    14:00
  106. 114.
    Lessons From Opening 100 Marriott Hotels12/06/2016
    15:00
  107. 115.
    The Real Reason Work Doesn't Get Done11/29/2016
    15:40
  108. 116.
    Is it OK to be Average?11/22/2016
    14:20
  109. 117.
    How to Be Consistent with Employee Discipline11/15/2016
    14:10
  110. 118.
    Working with Remote Teams11/08/2016
    13:24
  111. 119.
    The Value of Unannounced Visits11/01/2016
    16:40
  112. 120.
    How to Balance Between Service and Budget10/25/2016
    17:03
  113. 121.
    Creating Magic in Your Career10/18/2016
    17:18
  114. 122.
    How to Handle Unexpected Success10/11/2016
    14:35
  115. 123.
    Attitude Makes the Difference10/04/2016
    14:05
  116. 124.
    Tips on Getting Hired at Disney09/27/2016
    15:25
  117. 125.
    Getting Paid is Good Customer Service09/20/2016
    18:13
  118. 126.
    Combining Technology and Service09/13/2016
    16:36
  119. 127.
    Should you be Social Friends with Employees?09/06/2016
    15:56
  120. 128.
    The Story Behind Disney Pins08/30/2016
    15:39
  121. 129.
    Maintaning High Standards08/23/2016
    18:50
  122. 130.
    Why Traditions are Getting in Your Way08/16/2016
    14:52
  123. 131.
    Retail the Disney Way08/09/2016
    14:20
  124. 132.
    Partnering With Your Boss08/02/2016
    15:42
  125. 133.
    Be Nice to Everyone on the Way Up07/26/2016
    16:01
  126. 134.
    Dealing With Tragedy07/19/2016
    14:34
  127. 135.
    When Should You Leave Your Job?07/12/2016
    15:23
  128. 136.
    Customer Service Stories07/05/2016
    14:20
  129. 137.
    Helping Employees Return to Work06/27/2016
    16:23
  130. 138.
    Preparing Students for Job Interviews06/21/2016
    16:54
  131. 139.
    Do the Hard Stuff First06/14/2016
    16:14
  132. 140.
    Should Companies be Involved in Community Service?06/07/2016
    13:47
  133. 141.
    Seven Guest Service Guidelines05/31/2016
    15:48
  134. 142.
    Dealing with a Bully in the Workplace05/24/2016
    14:42
  135. 143.
    Leading a Discouraged Team05/17/2016
    13:49
  136. 144.
    Leading People Older Than You05/10/2016
    16:54
  137. 145.
    Onstage Service vs Backstage Service05/03/2016
    15:03
  138. 146.
    Maintaning Employee Morale04/26/2016
    12:50
  139. 147.
    Customer Service in Government04/19/2016
    13:08
  140. 148.
    Metrics and Measurement04/12/2016
    14:29
  141. 149.
    Empowing Front Line Staff04/05/2016
    12:32
  142. 150.
    Improving Customer Service03/29/2016
    13:28
  143. 151.
    The Difference Between Training and Development03/22/2016
    14:39
  144. 152.
    Can a Leader Be Too Nice?03/15/2016
    13:53
  145. 153.
    Anxiety Update03/08/2016
    16:54
  146. 154.
    Working With Difficult Coworkers03/01/2016
    14:42
  147. 155.
    Making a Career Pivot02/23/2016
    15:53
  148. 156.
    Creating Magic in the Classroom02/16/2016
    15:00
  149. 157.
    Planning for Interruptions02/09/2016
    13:51
  150. 158.
    Motivating Performace02/02/2016
    16:25
  151. 159.
    Make Today Better Than Yesterday01/26/2016
    13:17
  152. 160.
    Dealing With Anxiety01/19/2016
    27:47
  153. 161.
    How to Brainstorm Effectively01/12/2016
    13:17
  154. 162.
    Evaluating Risk01/05/2016
    13:29
  155. 163.
    Customers Do Not Come First12/29/2015
    13:39
  156. 164.
    Managing a Merge12/22/2015
    13:51
  157. 165.
    How to Become an Expert12/15/2015
    12:16
  158. 166.
    How to Give the Perfect Gift12/08/2015
    12:40
  159. 167.
    Customer Service Lessons from a Waiter12/01/2015
    13:44
  160. 168.
    Seconds Matter11/24/2015
    15:20
  161. 169.
    Manage by Walking Around11/17/2015
    13:57
  162. 170.
    Dealing With a Disruptive Employee11/09/2015
    14:15
  163. 171.
    Should You Attend Every Meeting?11/03/2015
    13:41
  164. 172.
    Creating Work Life Balance10/26/2015
    15:03
  165. 173.
    Creating a Culture in any Organization10/20/2015
    16:17
  166. 174.
    How to Have Effective Meetings10/13/2015
    14:41
  167. 175.
    Creating a Mission Statement10/06/2015
    15:24
  168. 176.
    Improving Employee Communication with Bob Burg09/29/2015
    16:18
  169. 177.
    Creating Exceptional Value with Bob Burg09/22/2015
    16:56
  170. 178.
    Dealing With Depression09/15/2015
    13:03
  171. 179.
    How to Handle Customers Complaints09/08/2015
    15:55
  172. 180.
    How to Handle Performance Reviews09/01/2015
    16:32
  173. 181.
    The Thrive15 Effect with Clay Clark08/25/2015
    19:46
  174. 182.
    Climbing the Leadership Staircase08/18/2015
    15:56
  175. 183.
    Motivation Based Interviewing with Carol Quinn08/11/2015
    14:47
  176. 184.
    The Impact of Mentors08/04/2015
    15:43
  177. 185.
    Leading Through Conflict07/28/2015
    17:04
  178. 186.
    The Power of Podcasting with Lou Mongello07/21/2015
    15:59
  179. 187.
    Becoming an Entrepreneur with Lou Mongello07/14/2015
    16:36
  180. 188.
    Two Pillars of Great Parenting07/07/2015
    14:34
  181. 189.
    Transitioning From the Military06/30/2015
    15:28
  182. 190.
    How to Handle Emergencies06/23/2015
    14:52
  183. 191.
    Meeting With Employees06/16/2015
    14:56
  184. 192.
    How to Solve a Problem06/09/2015
    17:00
  185. 193.
    Exercise Will Make You a Better Leader06/02/2015
    15:22
  186. 194.
    Your Attitude Will Set You Apart05/26/2015
    16:15
  187. 195.
    Leaders are Readers05/19/2015
    15:38
  188. 196.
    The Value of a Good Story05/12/2015
    15:39
  189. 197.
    How to Hire Outstanding People05/05/2015
    17:06
  190. 198.
    Why it Matters to Look Professional04/28/2015
    13:46
  191. 199.
    How to Manage Your Reputation04/21/2015
    14:30
  192. 200.
    Advice on Writing04/14/2015
    15:45

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