Innovating Leadership, Co-Creating Our Future

Maureen Metcalf

The pace of change in the world is increasing exponentially and shows no signs of slowing down. Leadership is evolving and requires more and more innovative leaders to keep up. Many leaders update what they lead but not how they think about and act as leaders. They become outdated. This matters because Leadership creates strategic advantage. This show features interviews with global business executives, thought leaders and academics in a wide range of industries. They discuss their most pressing issues and the innovative approaches they have employed to transform their challenges into opportunities and advantages. The application of proven concepts and tools that may be applied to build your organization and deliver sustainable success are presented and discussed.

Become an innovative leader in your own right! Tune in every Tuesday at 11 AM Pacific Time on the VoiceAmerica Business Channel.

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AnneMarie Hayek is returning to the show to continue the conversation about her research of GenZ. In her new book, Generation We, she joins forces with thousands of Zs to tell their powerful story—one that impacts all of us. In this episode, we will discuss how as leaders we can attract and lead Gen Z, how their diversity of exposure impacts their priorities and how this generation will impact the arc of humanity and more. Episode 1 of her interview was aired on October 5th, 2021.

Nov 30

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This is the second of a 2-part interview with Dave Kurlan, founder and CEO of Objective Management Group and Joe DiDonato, Chief of Staff for Baker Communications. They join the show to discuss a much-needed tool that’s coming into widespread use in the hiring, onboarding, training and coaching of salespeople. It uses data science to help diagnose strengths and identify skill gaps to aid in our hiring and training decisions. And for most sales executives it’s a welcome addition that helps them solve the problem of sales turnover, which currently plagues the industry at an astronomical 34.7%. This assessment was designed by Objective Management Group and used by Baker Communications to help their clients accelerate sales performance, reduce turnover, and compress the time it takes to get sellers into the field selling.

Nov 27

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There's one simple truth most working adults realize in their first job: meetings stink. Darren Chait is no exception. While he was an attorney, he recoiled at how inefficient and archaic lawyers' meetings are...then he had sticker shock when he saw the invoices and realized clients pay for that slow-paced inefficiency! That put him on the path to finding a better way for meetings. The result: Hugo, an online app that changes the way we think about meetings. On the way, Darren learned that leadership in a fast-growth startup is very different than what the textbooks say. He joins Maureen to share what he's learned on the journey about leadership, how collaboration is changing, modern team dynamics, shared consciousness, direction versus support, and when to make leader problems team problems.

Nov 23

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What you as a leader work on minute-by-minute, hour-by-hour, day-by-day matters, and either moves the needle and propels growth or constricts it. For instance, consistently and strategically choosing one “big idea” per month (or pieces of that big idea) will move a business forward faster than any one particular tactic. Working on one big idea across each pillar of your business - team, customers, capital, and strategic execution (and personal mindset) - will lead to exponential growth over time. Pete joins me today to share reasons why companies get stuck and stop growing and what leaders can do to change that.

Nov 16

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Honesty is more than a character trait; it’s a muscle that has to be built to stay strong; honesty can be learned. Truth, justice, and purpose are “three sides of the same coin” together they mean honesty- to have one, you need all three; honesty means you have to say the right thing, do the right thing, and say and do the right thing for the right reason; even when it’s hard. Based on a 15-year longitudinal study of more than 3200 leaders – we can now prove under what conditions people will tell the truth, behave fairly, and serve a greater good, and under what conditions they will lie, cheat and serve their own interests. Ron Carrucci joins the show to discuss his book, To Be Honest. It is a book about heroes – the leaders and thinkers we should all want to emulate. Honest organizations out-perform, out-compete, and out-attract top talent by substantial multipliers.

Nov 9

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Dave Kurlan, founder and CEO of Objective Management Group and Joe DiDonato, Chief of Staff for Baker Communications join the show to discuss a much-needed tool that’s coming into widespread use in the hiring, onboarding, training and coaching of salespeople. It uses data science to help diagnose strengths and identify skill gaps to aid in our hiring and training decisions. And for most sales executives it’s a welcome addition that helps them solve the problem of sales turnover, which currently plagues the industry at an astronomical 34.7%. This assessment was designed by Objective Management Group and used by Baker Communications to help their clients accelerate sales performance, reduce turnover, and compress the time it takes to get sellers into the field selling.

Nov 6

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How we would approach America’s racial reckoning if we framed it as a hero or heroine journey? What it would mean to use this metaphor for developing leaders? Amiel Handelsman and Jewel Kinch-Thomas join the show to discuss their approach to this very timely topic.

Nov 2

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We recognize the many layers of stress we are under day-to-day, but by using the very simple tools of mindfulness that Janet Fouts will share can help us to be less reactive and more responsive to what life throws at us. When we are aware of ourselves, we have better opportunities to understand others, making us better leaders, communicators, and partners.

Oct 26

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Networking, negotiating, communicating, leading, career planning—all skills critical to your career success. But did anyone ever teach you these skills? Mark Herschberg, author and instructor at MIT, joins Maureen to discuss his book The Career Toolkit: Essential Skills for Success That No One Taught You. He will share practical ideas from his book and his thoughts on leadership that will help you master these vital skills.

Oct 19

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BCI’s Distinguished Sales Leader Series: This is part 2 featuring Marcela Pineros and Joe DiDonato. They joined the show to focus on the shift to using data science to drive our decisions in the areas of hiring, training, coaching, and onboarding and to share how data can help pinpoint areas that need to be addressed at a more granular level, and how that shift in thinking can help you raise your sales team’s revenue and profit contributions in a drastically shorter period of time.

Oct 16

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Customers today expect the brands they deal with to deliver outstanding and seamless digital experiences. If your brand is failing to thrive, you need to take what is core to your value proposition and adapt it, perhaps significantly, for a world filled with customers who have digital at the center of their lifestyle. Howard Tiersky joins Maureen to discuss his experiences in assisting large organizations in winning digital customers.

Oct 12

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AnneMarie Hayek joins Maureen to share about her new book, Generation We. In this book, she joins forces with thousands of Zs to tell their powerful story—one that impacts all of us. From new ideas on capitalism, politics, and climate change to education, gender, race, and work, AnneMarie explains how Gen Z thinks, what they envision, and why we should be hopeful. Zs are not naïve idealists. They’re hardened realists with a bold vision for how we can transition, re-create, and progress. Generation We is your invitation to see the future they will create as it’s unfolding.

Oct 5

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In today’s episode of BCI’s Distinguished Sales Leader Series, we’re going to focus on the shift to using data science to drive our decisions in the areas of hiring, training, coaching, and onboarding. Marcela Pineros and Joe DiDonato join the show today to share how data can help pinpoint areas that need to be addressed at a more granular level, and how that shift in thinking can help you raise your sales team’s revenue and profit contributions in a drastically shorter period of time.

Oct 2

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You have a Yes! that aligns your purpose and unique contributions with the impact you can generate and the experience you can have, which is yours to choose. Your Yes! always generates net-positive value and your No! always generates net-negative value—your choice. Jim Ritchie-Dunham joins Maureen to explain the science behind our Yes!

Sep 28

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In the past, to move up the corporate ladder and succeed at the top, you simply had to set goals, motivate the troops, delegate to underlings, and groom a successor. Now, if they are leading a team chances are that they are managing a kaleidoscope of people from a variety of cultures, across a range of ages, all of whom are wired together 24/7. These changing demographics and structures have led to a seismic shift in terms of the tools needed to successfully manage and grow within a company: charisma and strategic thinking abilities now matter less than qualities such as vulnerability and relatability. Jeffrey Hull joins the show to discuss the research he has done on the art and science of leadership in a changing world that is featured in his book, Flex.

Sep 21

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The COVID pandemic crushed sales for many businesses...but not at AVI Systems. When building a world-class sales team, an organization needs to implement a formal sales process proven to improve sales performance. This formal sales process is like the back office for sales. Joe DiDonato (BCI) and Don Mastro (AVI Systems) join host Maureen Metcalf to discuss their experiences, as well as the case study they wrote about what Don did to get his AVI Systems team through the pandemic -- and then skyrocket sales. This is part 2 of a 2-part series.

Sep 18

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Sophisticated assessments, data, and software are giving CEOs and managers within any organization or industry detailed insights into human behavior. As CEO of The Predictive Index, Mike Zani has witnessed firsthand how the application of data and science can impact, and completely change, the way we function in our professional lives. In his new book, THE SCIENCE OF DREAM TEAMS: How Talent Optimization Can Drive Engagement, Productivity, and Happiness, Zani details a data-driven approach to talent strategy that makes hiring, motivating, and managing people more efficient and effective than ever. Mike joins the show to share his research on how to build a dream team.

Sep 14

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The COVID pandemic crushed sales for many businesses...but not at AVI Systems. When building a world-class sales team, an organization needs to implement a formal sales process proven to improve sales performance. This formal sales process is like the back office for sales. Joe DiDonato (BCI) and Don Mastro (AVI Systems) join host Maureen Metcalf to discuss their experiences, as well as the case study they wrote about what Don did to get his AVI Systems team through the pandemic -- and then skyrocket sales.

Sep 11

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Conversations about meaning and purpose at work are very old and very new. Spirituality proves a lens for those discussions. Workplace spirituality helps us understand issues such as fulfillment, engagement, purpose, leadership, and more. However, it also increases worries about values conflicts and how well organizations handle that. Paul Gibbons joins me today to discuss the spirituality of work and leadership for leaders and organizations.

Sep 7

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As the second part of this interview, the discussion with Allison Duquette of CampusLogic and Joe DiDonato of Baker Communication continues with Maureen, going deeper into the ways Allison integrated assessments in both her current sales team, selection of sales managers, and new hires. Assessment tools boost the efficacy of hiring the right candidate for the job...yet most managers still hire by gut feeling. That’s a mistake Allison overcame, and in so doing, learned assessments can make the difference between firing someone, and figuring out where they can thrive.

Sep 4

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To be competitive in business over the next decade, it will not only be necessary to optimize the body for physical and mental health purposes, but it will additionally be necessary to ensure that cognitive optimization is also a major focus. The human today is simply not equipped to handle the deluge of data that is coming nor the constant upskilling requirements that are inevitable. Dr. JJ Walcutt joins Maureen to share about Accelerate, a program that gets businesses starting on the right track toward building a culture of brain health, growth, and effectiveness.

Aug 31

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Assessments can provide fresh insights into the strengths of your top sales performers -- and ways to build those strengths in the rest of your team. Joe DiDonato of Baker Communications Inc. and Allison Duquette of CampusLogic discuss with Maureen the real-world use of assessment tools with the sales team...along with the refreshing surprises encountered along the way! This is the debut of a special sales-team-focused miniseries, the Distinguished Sales Leader, co-produced by the Innovative Leadership Institute and Baker Communications Incorporated.

Aug 27

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Change is now a constant in all organizations. Is there a way to make it easier? Jake Jacobs joins the show to discuss his new book and how leaders can use the concept of leverage to achieve faster, easier, better results related to all change work they are doing in their organizations -- at the individual, team, or organizational levels. He will share practical actions leaders can take to achieve these much sought-after, but seldom accomplished goals.

Aug 24

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The leadership journey can be a challenging one with unseen challenges that ruin reputations. Skilled people can be left wondering what went wrong if they don’t have effective sponsorship. These challenges are even more pronounced for underrepresented people in leadership roles. Ricky Robinson and Keith Powell of C-Certs will talk about the importance of having a sponsor and of being sponsor-ready.

Aug 17

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In The Self Help Book: 6 Practical Ways to Never Stop Growing, author and coach Jared Graybeal outlines six practical ways to live a life of constant growth while avoiding stagnation or burnout. Confidence. Competence. Clarity. Character. Connections. Commitment. This short, insightful guide is filled with inspiration and encouragement and is designed to give you the perspective you’re looking for, no matter what’s going on in your life. Jared joins the show to discuss his new book and how listeners can begin to be reenergized to never stop growing.

Aug 10

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Emerging Industries often lend a new twist on businesses, they allow the opportunity to relook at old practices and can lead to innovation in the business sector. James joins the show to discuss his recent venture into an emerging industry and how looking at an emerging industry can provide new challenges as well as possibilities in new solutions.

Aug 3

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Several of the Innovative Leadership Institute’s certified facilitators joined the show to share how they have taken the concepts that they learned from a 9-month program and applied them to their business functions. Tom Grote and Christoph Hinske joined Maureen to discuss how they have extended the program content and built a values-based systems mapping that helped shape both of their professional and personal journeys.

Jul 27

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We see lots of articles on the future of work but little about the future of leadership. As work changes, leadership must also change to ensure organizations can meet their objectives. It is essential for leaders to innovate how they lead to keep pace, but what does that mean? Greg Moran joins the show to explore the changes leaders need to make in how they think about and perform the essential work of leadership.

Jul 20

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Technological advances are putting quality jobs out of reach for workers who lack the proper skills and training. We need a roadmap for a new workforce education system to rebuild America's working class, tackling inequality by equipping our workers for twenty-first-century jobs. We need to train more workers more quickly, using innovative methods. William and Sanjay join the show to share various ideas on the new roles of community colleges, employers, governments, and universities need to take in workforce education, as well as new education technologies that may be adapted to deliver such training.

Jul 13

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Women (and men) face unhealthy stress and anxiety on a daily basis - it’s a wonder they’re still standing. Too few of us have stress tools powerful enough to put stress to work for us so we can enjoy the journey. Once you’ve learned how to be mentally tough, you will use stress to your advantage. It becomes your superpower! Colonel Deb Lewis joins the show to share her experiences and how you can learn to effectively use stress to your advantage.

Jul 6

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Deep tech described capabilities that were impossible yesterday, barely feasible today, but tomorrow will be so pervasive it will be hard to imagine life without it. We're in the early stages of the digital age, and understanding how deep tech is disrupting the world is no longer a competitive advantage, it's a matter of survival. Eric Redmond joins Maureen to discuss his new book, Deep Tech: Demystifying the Breakthrough Technologies That Will Revolutionize Everything.

Jun 29

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Disruption to the norm, unexpected events, uncertain times are things many of us are facing during this worldwide pandemic. We have seen jobs lost, companies forced to rethink how they have done business and how they can continue to stay in business. Leaders are daily faced with tough decisions on how to lead in this new and different environment. Sean Castrina joins the show to discuss his story of overcoming a setback, how he has gone on to start multiple new businesses, and the leadership lessons he has learned from his experiences.

Jun 22

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The world has witnessed three-step functions in technological change: mechanization, electrification, and computerization. These industrial revolutions led to massive increases in productivity and thus we need far fewer workers. With each of these technological breakthroughs, the power balance between companies and workers shifted heavily to companies. The abuses of that power by companies instigated employee unrest. Counterbalancing forces rose to constrain companies’ power, eventually prompting unions, regulation, and the social safety net to bring stability to the relationship. As we enter the fourth great leap forward in technology with robots and AI, we face the first services revolution. The power balance will again shift massively to companies as new technologies drive productivity increases in the service industry, much as the last three industrial revolutions transformed manufacturing. Jeff Wald joins Maureen to discuss his book, The End of Jobs, and what the future of work is.

Jun 15

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Diversity recruiting and retention has become a hot topic and yet, many organizations don’t yet understand the nuances of recruiting and how to navigate the complexities of retention and ensuring candidates and organizations create the best experiences and mutual success.Eric Douglas Keene joins Maureen to discuss changes occurring in the world of diversity recruiting.

Jun 8

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Everyone can be creative in their own way. Creativity skills can be learned and developed. The creative process is iterative. Most of the time we fail many times before we succeed. We learn from those failures and approach the next experiment with new information and an improved understanding. Jeff DeGraff joins Maureen to share how you can tap your individual creativity.

Jun 1

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Coaching skills are not just for the life coach or the executive coach, they are every leader’s secret weapon. Managers can become the leaders that are needed when they understand how to use coaching skills that put the development of their team as the top priority and multiply their impact. Want to move from managing your team to leading your team? Coaching skills are the key. Jonathan Reitz joins Maureen to share how managers can move toward leading by learning some simple coaching behaviors.

May 25

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In a world of work-from-home and so much of our personal interaction being digital, we need to understand what we are conveying by digital body language. Today, Erica Dhawan joins the show to share findings from her newest book – Digital Body Language – which decodes the new signals and cues of effective collaboration and teamwork in a digital-first human workplace. Listeners will learn to investigate and improve their own digital body language so that they can support a silo-breaking, trust-filled environment at their places of work. Listeners will understand that the language and punctuation we use across all mediums requires that we be careful, conscious and considerate, and always mindful of how our recipients might respond.

May 18

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Business today is more competitive than ever and staying ahead requires you to make tough calls, face hard choices, and work through conflict. But productive conflict is so rare. Why? Because productive conflict requires a different mindset, new skills, and repeatable processes, none of which come naturally. Liane Davey joins Maureen to discuss building a productive conflict culture.

May 11

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Research has shown that diversity at every level of leadership leads to a more successful organization. The show today has 2 segments. In the first segment, Dr. Christopher Washington of Franklin University in Columbus, Ohio will join Maureen to discuss the importance of J.E.D.I. (just, equitable, diverse, and inclusive environments) S.P.A.C.E. (supportive, purposeful, accountable, collaborative, and evaluative practices). The second segment will be with Valrie Grant, the Managing Director of GeoTechVision and one of the five 2020 WE Empower UN Sustainability Development Goals Challenge Awardees. She will discuss the importance of diversity, equity, and inclusion at every level of leadership, including the board room.

May 4

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How can we change the way conversations about diversity, equity and inclusion are progressing to move towards productive, inquiring, learning experiences, and ultimately creating a more just and equitable workplace and society? How can we understand the effects outside of work events have on people of color within work? Laura and Courtney join Maureen to share insights from their work and to encourage leaders to be examining and understanding the racial barriers and how they can remove those.

Apr 27

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Even before Covid-19, employees were reporting record rates of burnout and stress with Gallup studies showing only 15% of employees fully engaged at work. Now with workers stuck behind screens, grasping for focus and suffering from the real mental challenges of prolonged social isolation and anxiety, organizations are in need of well-being development for their employees. It is essential for today’s workplaces to provide well-being support for employees, as well as traditional professional development. Supporting the long-term mental health of your team can mean the difference between an engaged, collaborative and productive organization or one riddled with toxicity and turnover. With 71% of U.S. office workers either curious about or already practicing meditation, now is the time to signal your long-term support for employees, and bring in the neuroscientifically proven benefits of contemplative practices, like meditation. Peter and Rich join the show to discuss mindfulness.

Apr 20

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Gender inequality around the world has many facets: archaic laws that codify sexism, male control of joint income and household assets, exclusion from governance, trafficking and violence against women, denial of education and adequate health care, and gender segregation in the workforce, to name a few. The Gender Equality and Governance Index (GEGI) taps into some of the world’s best datasets to analyze gender discrimination on a global scale, using five critical “pillars”: governance, education, work, entrepreneurship, and violence. The Index covers 158 countries and provides a compelling perspective on the status of gender inequality across the planet. It allows policymakers, the business community, and civil society to pinpoint specific areas for improvement and to learn from best international practices. Today, Amanda and Augusto join me to discuss the index results for 2020 and how we as leaders can implement changes for the good of all.

Apr 13

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As a society, we face a dramatic loss of trust in each other and our institutions. This reduction in trust impacts everything from people's inability to come together to solve problems to an escalation in mental illness and suicide. MaryJo will share her experiences with struggle and how it can impact your ability to build trust.

Apr 6

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Mark Shapiro, President and CEO of the Toronto Blue Jays, joins Maureen to share his approach to effective leadership and discuss how this approach positioned the Toronto Blue Jays to navigate the challenges they faced and the solutions they implemented so that the game could go on, and finally, the leadership insights learned. Through this conversation, Mark’s comments and perspective illustrate the best of effective leadership.

Mar 30

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Universities and medical schools do a wonderful job preparing their students for medical procedures but the often-missed crucial element to great healthcare that is missed in this training is leadership training. Neil joins Maureen to share his experiences and how we believe the leadership framework we’ve developed can be used to build the leadership skills needed by medical staff to make our healthcare system stronger.

Mar 23

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Every entrepreneur dreams of expanding their business from around the corner to around the world. While today those dreams look doubtful, hope can be found from the story of a CEO who managed to do so despite decades of economic downturns, near bankruptcy, and constant change. Robert joins the show today to share insights and lessons learned from his experience taking Dunkin Donuts from 100 shops to 6,500 outlets. These lessons are also captured in his new book, Around the Corner to Around the World: A Dozen Lessons I Learned Running Dunkin Donuts.

Mar 16

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During the last year, we have seen dramatic change and Futurist John Peterson tells us we will see more change in the next decade than in all of human history. If this is even directionally correct, we need to prepare board members to lead through this range of complex changes. Helle Bank Jorgensen, CEO of Competent Boards, joins Maureen to discuss her Future Boardroom Competencies report.

Mar 9

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What is the purpose of business in the 21st century? And what are the values and skills needed by business leaders in this new era of stakeholder value? Keith joins Maureen to discuss these emerging topics and share his experience.

Mar 2

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Theory U blends systems thinking, innovation, and leading change from the viewpoint of an evolved human consciousness. Otto’s first book sold over 100,000 copies and to put that in context, the average self-published book sells 250 copies, and the average traditional book sells 3,000 copies in its lifetime. Otto joins Maureen to discuss his latest book: The Essentials of Theory U: Core Principles and Applications, a book that meets a crucial need during this point in history in helping us bring necessary changes to our foundational systems from a place of deep consciousness and perspective-taking from all key stakeholders – including the future as a key stakeholder.

Feb 23

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The need for system leaders, system literacy, and collaboration are more important than ever. The field of ‘awareness-based systems change’ is growing, and there are many very accessible ways to engage. Darcy joins Maureen to discuss that taking a more holistic, or systems approach, does not require a Ph.D. in Systems Dynamics - anyone can become a systems thinker and have a positive impact on the systems in which they work and live.

Feb 16

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