The Exchange

By Loop Returns

The new ecommerce playbook is focused on retention, brand, and building deep connections through your customer experience. The Exchange is here to connect you with Shopify brands, their founders, and industry experts that will give you the tools and marketing inspiration to build true connections with your customers online.

  1. 1.
    Asking Mom About Ecommerce for Mother's Day
    26:13
  2. 2.
    What's a Fanocracy and Why You Should Build One
    33:52
  3. 3.
    How to Become a More Sustainable Brand with EcoCart
    29:00
  4. 4.
    The Difference Between Buyer & User Personas. Here's How &Collar Uses Both to Grow
    36:45
  5. 5.
    How to Create and Launch Products Customers Will Love with Moore & Giles
    24:15
  6. 6.
    Life After Shark Tank with Walkee Paws
    29:02
  7. 7.
    How to Build a Brand That Stands Out With Baboon to the Moon
    31:53
  8. 8.
    Kotn Explains How to Integrate Social Responsibility into Your Brand
    25:54
  1. 9.
    How to Find the Right Brand Partnerships With Manly Bands
    29:11
  2. 10.
    Never Lose a Customer Again: How to Create Loyalty in 100 Days
    49:49
  3. 11.
    How Sunski Makes Returns... Fun!
    23:04
  4. 12.
    How MANSCAPED Grows Their Organic Social Following
    34:33
  5. 13.
    Is Ecommerce Doomed Without Customer Retention?
    33:19
  6. 14.
    Reflecting on Shipageddon & The Future of Fulfillment With ShipBob
    29:35
  7. 15.
    Creating a Hub of Customer Information Through Your Success Team With Inkbox
    34:45
  8. 16.
    The Future of Returns with Our CEO Jonathan Poma
    26:25
  9. 17.
    Chubbies CFO Shares How Their Return Process Increases LTV by 100%
    33:25
  10. 18.
    Reflecting On 2020 And What’s Next For Ecom In 2021 With Hush Blankets
    40:39
  11. 19.
    The Right Way to Use Tik Tok for Ecommerce With Stryx
    33:35
  12. 20.
    How Operations Leaders Should Think About Customer Experience With Nisolo.
    29:28
  13. 21.
    How Beardbrand Used YouTube to Create a Customer Community.
    32:30
  14. 22.
    Building Deeper Customer Connections Through Quizzes.
    30:45
  15. 23.
    How Shapermint's Retention Marketing Team Creates Repeat Customers.
    27:04
  16. 24.
    Building More Value for Your Customers with Subscriptions & Bundles.
    27:38
  17. 25.
    The Fallacy of the 30-Day Return Window.
    15:22
  18. 26.
    How Baseballism Built a Brand Around Their Passion.
    24:59
  19. 27.
    How Sivana Grew Organically With Content and Avoids Becoming Addicted to Facebook Ads.
    26:30
  20. 28.
    How Knix’s Ecommerce Product Manager Creates Amazing Customer Experiences.
    34:19
  21. 29.
    Return ≠ Refund. Your Return Policy Is Your Most Overlooked Retention Strategy.
    21:14
  22. 30.
    Introducing The Exchange
    1:08

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