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The Contact Centre Podcast

By Call Centre Helper

The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.

  1. 1.
    Contact Center Skills: How to Keep Developing Your Team11/09/2020
    20:20
  2. 2.
    Dealing with Challenging Customers10/05/2020
    34:46
  3. 3.
    How to Get More from Your Call Centre Team08/10/2020
    16:58
  4. 4.
    Emotional Intelligence in the Contact Centre08/03/2020
    20:05
  5. 5.
    How to Improve Contact Centre Morale07/27/2020
    19:54
  6. 6.
    Top Tips for Contact Centre Planning07/20/2020
    18:21
  7. 7.
    Contact Centre Transformation Ideas07/13/2020
    20:51
  8. 8.
    What Makes a Great Customer Experience?05/04/2020
    27:44
  1. 9.
    Resource Planning Advice to Boost Efficiency and Engagement04/27/2020
    26:39
  2. 10.
    Contact Centre Excellence: How to Stand Out From The Crowd04/20/2020
    29:18
  3. 11.
    Contact Centre Technology: Where Should I Invest?03/30/2020
    26:56
  4. 12.
    Contact Centre Evolution: Where Are We Heading?03/23/2020
    23:57
  5. 13.
    How to Inspire Your Team Leaders to Get More From Their Advisors02/24/2020
    38:33
  6. 14.
    The Essential Customer Service Skills and How to Develop Them02/17/2020
    30:32
  7. 15.
    What Will a Good Call Center Advisor Look like in Ten Year's Time?02/10/2020
    28:16
  8. 16.
    Customer Service Writing: How to Get More from Your Emails and Chats02/03/2020
    31:14
  9. 17.
    WFM Tricks That Will Get You Through Busy Periods01/27/2020
    30:11
  10. 18.
    Top Contact Centre Problems and How To Solve Them01/20/2020
    26:26
  11. 19.
    Customer Experience: The New Thinking for Delighting Your Customers11/18/2019
    34:44
  12. 20.
    Is It Time to Rethink Your Call Center Metrics?11/11/2019
    37:33
  13. 21.
    Employee Engagement – Thinking Beyond Happy Employees Make Happy Customers11/04/2019
    41:28
  14. 22.
    Call Center Coaching: How to Sustain Learning and Make it Fun!10/28/2019
    38:54
  15. 23.
    How to Extract More Value From Your Call Center Quality programme10/21/2019
    33:29
  16. 24.
    How can We Increase Customer Engagement by Doing Less?10/11/2019
    39:49
  17. 25.
    Channel Shift: How can we safely move customers from one channel to another?08/30/2019
    35:03
  18. 26.
    How can we improve Customer Journeys to create happy customers?08/23/2019
    36:21
  19. 27.
    Contact Centre AI: What Are Your Options?08/16/2019
    35:11
  20. 28.
    How can you boost First Contact Resolution in your contact centre?08/09/2019
    31:58
  21. 29.
    How can you create a happy culture of positive people?07/25/2019
    33:19
  22. 30.
    How can we use Customer Emotions to our advantage?07/25/2019
    32:48

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