Client Horror Stories

By Beloved by Clients

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

  1. 1.
    That time you had to develop two apps a day, every day, for a 19-years-old boss (with Ben Nuttall)
  2. 2.
    That time you poured your heart into your moonshot, but ended up burning down 3 acres of Stanford University (with Mark Jacobsen)
  3. 3.
    That time your teenage idol hired you to manage their show, then makes you learn not to meet your heroes the hard way (with James Hush)
  4. 4.
    That time your company had you working 36 hours straight, then took away your bonus (with Violet Femm)
  5. 5.
    That time your offhand joke became the embarrassing headline in the press (with Scott Kveton)
  6. 6.
    That time your wonderful client was growing fast and doing great, then mysteriously shuts down overnight (with Bonnie Rothman)
  7. 7.
    That time your client believed that advertising was a magic solution, but still micromanaged the magician (with Collin Slattery)
  8. 8.
    That time your mentor gifted you his house in his will, but removed you from it when you asked him for the money he owed you (with Will Rico)
  1. 9.
    That time your agency was hired only to prevent the partner who hired you from getting fired (with Anthony Highman)
  2. 10.
    That time your boss cared only about spending the client’s whole ad budget (with Rachel Smith)
  3. 11.
    That time your client was so smoothly turning into your BFF, you didn't realize he had made up all his investors (with Jess McCarter)
  4. 12.
    That time your client needs you to make them $1 million in six months but will only pay you to work Thursday afternoons (With Paul Stephenson)
  5. 13.
    That time your client wanted you to sleep your way to the top of Google’s search results (with Josh Silverbauer)
  6. 14.
    That time your client sent a “FU” email to the guy you’re negotiating with--at the very moment you closed a win-win deal with him (with Will Haire)
  7. 15.
    That time your client was really your client’s client’s client’s client (The Telephone Game) (With Stephanie Schwab)
  8. 16.
    That time you cursed at the man who sponsored the 2008 Beijing Olympics after going all-out to pitch him (with F.M. Byers)
  9. 17.
    That time you got your desperate friend a job and he destroyed your company's work (with Roger Parent)
  10. 18.
    That time your client-win-of-the-year sues you for most of the contract’s value (with Jason Pittock)
  11. 19.
    That time you were ghosted by a client after their 48-hours emergency launch (with Manar Hussain)
  12. 20.
    That time your client had a pizza party just to announce he’s hiring your employees (with Chris Johnston)
  13. 21.
    That time your client’s software died at the launch party, after they ignored all your scaling suggestions (with Artur Maklyarevsky)

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