Gain Grow Retain: B2B SaaS Customer Success

By Gain Grow Retain

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

  1. 1.
    Engage in Strategic Conversation w/ CSM Office Hours
    27:51
  2. 2.
    Diving Into Customer Marketing w/ Gal Biran
    30:49
  3. 3.
    Red Account Management w/ CS Leadership Office Hours
    32:39
  4. 4.
    The Center of Excellence w/ Scott Wilder
    42:54
  5. 5.
    Actionable Takeaways w/ CSM Office Hours
    31:22
  6. 6.
    The Seven Pillars of Customer Success with Wayne McCulloch
    39:03
  7. 7.
    What We're Focusing on in Q1 w/ CS Leadership Office Hours
    23:16
  8. 8.
    In Product Experience
    33:40
  1. 9.
    Categorizing and Keeping Track of Current Customers w/ CSM Office Hours
    25:43
  2. 10.
    Building Advocacy w/ Kevin Lau
    35:12
  3. 11.
    Industry Expertise or CSM Skills? w/ CSM Office Hours
    28:02
  4. 12.
    All Aboard the Community Hype Train w/ Holly Firestone
    37:54
  5. 13.
    Metrics to Customer Success w/ CS Leadership Office Hours
    27:37
  6. 14.
    Beyond the Tradititional Thinking of Community w/ Mac Reddin
    37:41
  7. 15.
    CS Blueprint w/ Kristi Faltorusso: Rolling Out an Engagement Model
    26:50
  8. 16.
    Discussing Customer Scenarios w/ CSM Office Hours
    26:36
  9. 17.
    Tending to Your Community with Brian Oblinger
    37:59
  10. 18.
    Completing a CS Certification and was it worth it? w/ CSM Office Hours
    28:02
  11. 19.
    CS Blueprint w/ Kristi Faltorusso: When to transition an account
    26:51
  12. 20.
    How profitability is impacting customer success w/ CS Leadership Office Hours
    27:37
  13. 21.
    Community is no longer an after-thought for your customers w/ Dani Weinstein
    38:37
  14. 22.
    Building relationships to prevent churn w/ CSM Office Hours
    26:36
  15. 23.
    Prioritizing moments of truth with your customer w/ CS Leadership Office Hours
    24:23
  16. 24.
    What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours
    16:03
  17. 25.
    Diversity Equity Inclusion: Unconscious bias w/ James Parker
    41:18
  18. 26.
    Finding the motivators of your champion w/ Kristine Vallila
    35:47
  19. 27.
    Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil
    52:44
  20. 28.
    Keeping stakeholders engaged w/ CSM Office Hours
    15:15
  21. 29.
    What do you report to your board of directors w/ CS Leadership Office Hours
    19:55
  22. 30.
    The relationship between customer success and product marketing w/ Daniel Murphy
    31:34
  23. 31.
    Identify Time to First Value w/ CS Leadership Office Hours APAC
    31:30
  24. 32.
    Ways to keep stakeholders engaged w/ CSM Office Hours
    30:34
  25. 33.
    Building a family through community w/ Jared Robin
    46:05
  26. 34.
    Building a relationship with your finance leader w/ CS Leadership Office Hours
    29:16
  27. 35.
    How to measure tangible customer outcomes w/ CSM Leadership Office Hours
    26:28
  28. 36.
    Building a culture of customer success w/ Sydney Strader
    30:49
  29. 37.
    Where should CSMs be spending their time with customers w/ CS Leadership Office Hours
    28:13
  30. 38.
    You can still achieve customer success while growing w/ Gaetano DiNardi
    33:57
  31. 39.
    Getting customers to take "free training" w/ CSM Office Hours
    29:45
  32. 40.
    What is customer success in product-led growth w/ Blake Bartlett
    33:47
  33. 41.
    Building compensation models for CSMs w/ CS Leadership Office Hours
    39:03
  34. 42.
    How to get in touch with accounts that have gone silent w/ CSM Office Hours
    33:16
  35. 43.
    Where does Community fit into your customer success strategy w/ Joe Huber
    31:06
  36. 44.
    Customer Communications w/ Kristi Faltorusso
    27:14
  37. 45.
    Technical account managers w/ CS Leadership Office Hours
    31:04
  38. 46.
    Moments to delight and deliver for your customer w/ Kristi Faltorusso
    22:11
  39. 47.
    CS Leadership Workshop w/ Nils Vinje of 30 Day Leadership
    50:46
  40. 48.
    Building relationships with key stakeholders w/ CSM Office Hours
    31:24
  41. 49.
    Conducting churn analysis w/ Anita Toth
    18:11
  42. 50.
    The Advocacy Well w/ Ari Hoffman
    39:26

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