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Community Signal

By Patrick O'Keefe

Community Signal is a weekly podcast for online community professionals, hosted by industry veteran Patrick O’Keefe. There are plenty of social media and marketing podcasts out there. That’s not what this is. Social media is set of tools. Community is a strategy you apply to those tools. Marketing brings new customers. Community helps you keep them.

  1. 1.
    The One Community Metric to Rule Them All16 October 2017
    33:10
  2. 2.
    When You Ask a Room Full of Senior Staff What Community Is9 October 2017
    35:49
  3. 3.
    Community Experience is Part of the Customer Experience2 October 2017
    22:18
  4. 4.
    The Cost of Being a Prominent Woman on Wikipedia - and Online25 September 2017
    34:40
  5. 5.
    The Ups and Downs of My Community Management Job Search18 September 2017
    35:03
  6. 6.
    Students Who Use the Community Pass More Exams - and Pay More Tuition4 September 2017
    30:38
  7. 7.
    Digital Community in the 1970s28 August 2017
    36:41
  8. 8.
    The Election Year That Never Ended21 August 2017
    47:42
  1. 9.
    The Broken Windows Theory14 August 2017
    37:40
  2. 10.
    How a Strict Paywall Affects Community at the Financial Times7 August 2017
    28:08
  3. 11.
    Keeping Open Source Software Developers Connected to Users31 July 2017
    33:44
  4. 12.
    National Geographic Turns to Online Community to Find Amazing Photos24 July 2017
    30:50
  5. 13.
    Photobucket Just Damaged Millions (Billions?) of Posts in Online Communities17 July 2017
    37:17
  6. 14.
    Facebook Doesn't Protect Black Children, But They Did Add "Community" to Their Mission Statement, So…10 July 2017
    36:40
  7. 15.
    Why You Should Befriend Your Competitors3 July 2017
    44:39
  8. 16.
    Threats to Civil Discourse Online26 June 2017
    38:53
  9. 17.
    Facebook's Wake-Up Call for Jive and Enterprise Social Networks19 June 2017
    39:20
  10. 18.
    GoDaddy's Community Move12 June 2017
    30:56
  11. 19.
    Are Associations Being Taken Advantage Of?5 June 2017
    41:01
  12. 20.
    Fighting for Community Buy-In at The Economist29 May 2017
    32:06
  13. 21.
    Cultural Anthropology and Online Communities22 May 2017
    32:40
  14. 22.
    Moving the News Industry From Clickbait to Community15 May 2017
    39:23
  15. 23.
    How to Transition a Community Team After You Acquire Their Company8 May 2017
    35:42
  16. 24.
    Moderating Live Video1 May 2017
    36:46
  17. 25.
    The ROI of an Anonymous, Nonprofit, Mental Health Community24 April 2017
    29:31
  18. 26.
    Why Do People Love NASA?10 April 2017
    34:05
  19. 27.
    Improv for Community Pros3 April 2017
    37:48
  20. 28.
    Making Room for Newbs in Competitive Gaming27 March 2017
    37:43
  21. 29.
    Closing Your Community Right20 March 2017
    52:43
  22. 30.
    Managing a Cancer Community13 March 2017
    31:43
  23. 31.
    Lessons From The WELL + Making a World Where the Sun Rises the Next Morning6 March 2017
    46:11
  24. 32.
    Inspiring Awe in Your Community27 February 2017
    33:22
  25. 33.
    IMDb's Message Boards and Why Trolls Don't Force Communities to Close20 February 2017
    51:44
  26. 34.
    Bringing Community to the Executive Meetings6 February 2017
    46:53
  27. 35.
    How Engagement Editors Can Restore Trust in the Media30 January 2017
    35:24
  28. 36.
    The Creator of Community Manager Appreciation Day23 January 2017
    25:38
  29. 37.
    The (Experienced) Community Manager Job Hunt16 January 2017
    34:57
  30. 38.
    Requiring Real Names9 January 2017
    34:22
  31. 39.
    The Career Ceiling in Online Community Management2 January 2017
    38:48
  32. 40.
    Why (Some) Associations Struggle with Online Communities26 December 2016
    31:13
  33. 41.
    Working with Law Enforcement12 December 2016
    22:16
  34. 42.
    When Community Members Block Ads5 December 2016
    33:34
  35. 43.
    How MetaFilter’s Founder (Successfully) Stepped Away From the Community After 16 Years28 November 2016
    47:39
  36. 44.
    Ethical Communication Platforms21 November 2016
    28:49
  37. 45.
    How Libraries Build Safe, Inclusive Community Spaces7 November 2016
    29:10
  38. 46.
    The Skill of Empathy31 October 2016
    31:08
  39. 47.
    How Pearson’s Internal Online Community Connects 36,000 Employees in 70+ Countries24 October 2016
    26:53
  40. 48.
    The Howard Rheingold Episode17 October 2016
    23:31
  41. 49.
    How The Guardian Prepared for Brexit’s Impact on Community Engagement10 October 2016
    33:54
  42. 50.
    Bringing Respect to a Like Fight3 October 2016
    40:48
  43. 51.
    How to Build a Paid, Private Online Community With Staying Power26 September 2016
    30:54
  44. 52.
    Kickstarter’s Community Wants Your Next Crowdfunding Campaign to Be Successful19 September 2016
    29:37
  45. 53.
    The Skills You Gain From Starting a Community5 September 2016
    28:54
  46. 54.
    Supporting the Mental Health of Front Line Community Pros29 August 2016
    38:13
  47. 55.
    How Marketers Should Approach Community22 August 2016
    35:59
  48. 56.
    SWAT Team Commander and Community Moderator15 August 2016
    53:30
  49. 57.
    Managing Oprah’s Community8 August 2016
    42:10
  50. 58.
    The Application of Community Guidelines1 August 2016
    24:18
  51. 59.
    Medical Research in Online Communities25 July 2016
    34:18
  52. 60.
    The Power of Explanation and the Curse of Knowledge18 July 2016
    47:22
  53. 61.
    How Companies Can Ethically Engage on reddit11 July 2016
    39:08
  54. 62.
    Association Management = Community Management?4 July 2016
    33:03
  55. 63.
    Planning a Community Redesign (After Having the Same Design for More Than a Decade)27 June 2016
    48:29
  56. 64.
    Abusive Lawsuits Can Silence Your Community (Even if You’ve Done Nothing Wrong)20 June 2016
    35:16
  57. 65.
    How the Washington Post Builds Community14 June 2016
    32:31
  58. 66.
    Facebook Doesn’t Have the Moderation Tools of Forums in 20006 June 2016
    31:20
  59. 67.
    Building a Business in an Open Source Community30 May 2016
    32:26
  60. 68.
    20 Years Since This Community Software Was Released24 May 2016
    34:59
  61. 69.
    Community as a Product16 May 2016
    36:50
  62. 70.
    The First Chief Community Officer9 May 2016
    30:18
  63. 71.
    Serving Communities in Need2 May 2016
    32:15
  64. 72.
    When Fitbit Took Their Private Community Public25 April 2016
    33:32
  65. 73.
    Stealing From the Community18 April 2016
    35:30
  66. 74.
    You Are What You Tolerate11 April 2016
    46:18
  67. 75.
    Convincing Companies Not to Invest in Community4 April 2016
    32:19
  68. 76.
    When Community Members Die28 March 2016
    37:40
  69. 77.
    Your Community Team’s Personal Brand21 March 2016
    31:07
  70. 78.
    Online Community Onboarding14 March 2016
    39:38
  71. 79.
    Combating the Biases That Lead to Unequal Credit7 March 2016
    32:45
  72. 80.
    Here’s a Plan That Will Increase Customer Advocacy by 25%29 February 2016
    32:21
  73. 81.
    Copyright (and the DMCA) for Community Professionals22 February 2016
    48:10
  74. 82.
    Fan Sites and Angry Community Members15 February 2016
    37:48
  75. 83.
    Community Professionals Should Own Retention8 February 2016
    38:37
  76. 84.
    Online Community Software Must Improve Upon the Word Censor25 January 2016
    31:04
  77. 85.
    How Community Management Can Impact All Areas of Management18 January 2016
    39:30
  78. 86.
    Self-Care for Community Professionals11 January 2016
    26:03
  79. 87.
    Learning from Theme Park Design4 January 2016
    31:00
  80. 88.
    All the News That’s Fit to Print28 December 2015
    30:10
  81. 89.
    You Don’t Just Go Global21 December 2015
    39:45
  82. 90.
    The Holy Grail of Community Management14 December 2015
    34:48
  83. 91.
    When Marketing Automation Becomes a Community Problem7 December 2015
    36:05

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