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The Engaged Club

By Jim Hope & Roger Kingkade

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

  1. 1.
    055 - What every club should include but no club does in annual budgets.03/21/2019
    9:21
  2. 2.
    054 - 9 Traits of remarkable Service - Make the Last Seconds Count03/19/2019
    10:06
  3. 3.
    053 - 9 Traits of remarkable Service - Create That Wow Experience03/19/2019
    7:11
  4. 4.
    052 - 9 Traits of remarkable Service - Redefine Routine Activities03/19/2019
    9:20
  5. 5.
    051 - 9 Traits of remarkable Service - Own and Fix the Problem03/19/2019
    9:47
  6. 6.
    050 - 9 Traits of remarkable Service - Bend the Rules Sometimes03/19/2019
    7:15
  7. 7.
    049 - 9 Traits of remarkable Service - Recognize and Seize Moments of Truth03/19/2019
    11:35
  8. 8.
    048 - 9 Traits of remarkable Service - Listen Effectively and Honestly03/19/2019
    9:33
  1. 9.
    047 - 9 Traits of remarkable Service - Give the Customer your Undivided Attention03/19/2019
    11:04
  2. 10.
    046 - 9 Traits of remarkable Service - Acknowledge the customer immediately03/14/2019
    11:38
  3. 11.
    045 - What is a Club's Brand and why is it important?03/12/2019
    10:47
  4. 12.
    044 - Job Interview Questions that Help You Make Exceptional Hires03/07/2019
    11:25
  5. 13.
    043 - Customer Service IS Marketing03/05/2019
    10:10
  6. 14.
    042 - Our Thoughts on Online Tee Time Agencies02/28/2019
    12:21
  7. 15.
    041 - Email Marketing Basics - Set yourself up for success02/26/2019
    10:50
  8. 16.
    040 - Remarkable Service and How To Foster it at your club02/21/2019
    20:46
  9. 17.
    039 - How to tell if your website sucks - a Website Checkup Checklist02/19/2019
    13:32
  10. 18.
    038 - How to Keep You Directors from Stirring the Pot02/14/2019
    14:14
  11. 19.
    037 - You say you want a loyalty program, but you likely want this instead02/12/2019
    11:18
  12. 20.
    036 - Separate the money from the review02/07/2019
    12:40
  13. 21.
    035 - What Superbowl Commercials teach you about How to Market Your Club02/05/2019
    11:22
  14. 22.
    034 - Forget about Millennials. Heres how to Reach Generation Z.01/31/2019
    8:51
  15. 23.
    033 - Don't be a Bond Villain to your Club01/29/2019
    6:26
  16. 24.
    032 - People don't want to buy a membership. They want something else.01/24/2019
    17:09
  17. 25.
    031 - Jim Hope Rules for Club Management- Rules 11 and 1201/22/2019
    16:03
  18. 26.
    030 - Jim Hope Rules for Club Management- Rules 9 and 1001/17/2019
    14:00
  19. 27.
    029 - Jim Hope Rules for Club Management- Rules 7 and 801/15/2019
    12:24
  20. 28.
    028 - Jim Hope Rules for Club Management- Rules 5 and 601/10/2019
    12:10
  21. 29.
    027 - Jim Hope Rules for Club Management - Rules 3 and 401/08/2019
    15:44
  22. 30.
    026 - Jim Hope's 12 Rules of Club Management: Rules 1 & 201/03/2019
    11:43
  23. 31.
    025 - Should My Club Embrace New Technology01/01/2019
    19:44
  24. 32.
    024 - Change is hard, but it's necessary for success.12/27/2018
    14:44
  25. 33.
    023 - Why the Big Box Golf Store is Eating Your Pro Shop's Lunch12/20/2018
    13:12
  26. 34.
    022 - Managing Member Expectations in your Food and Beverage Department12/18/2018
    14:46
  27. 35.
    021- How to Navigate Politics at Your Club12/13/2018
    8:20
  28. 36.
    020 - The Right Way to Generate More Leads from Your Website12/11/2018
    10:45
  29. 37.
    019 - Finding a comfortable speed to implement change at your club12/06/2018
    7:57
  30. 38.
    018 - Does an Online Ad Campaign Make My Club Look Cheap or Desperate?12/04/2018
    10:14
  31. 39.
    017 - How to Engage your Employees to do Great Things for Your Club11/29/2018
    10:27
  32. 40.
    016 - How to plan a year of social media in one day11/27/2018
    12:36
  33. 41.
    015 - Where to start when it's time to fix your marketing.11/22/2018
    9:04
  34. 42.
    014 - Its Not The Size of your Database That Counts11/20/2018
    8:33
  35. 43.
    013 - How to Thrive in a New Position: A recipe for Success11/15/2018
    11:35
  36. 44.
    012 - Club Governance; How to tell when it's 'Good,' what to do when it's 'Bad'11/13/2018
    14:52
  37. 45.
    011 - One Thing that Should NOT be on your Website11/08/2018
    7:22
  38. 46.
    010 - Some club managers give it their "ALL." They're missing this Important Point.11/06/2018
    9:33
  39. 47.
    009 - Should your Club buy Radio, Television, or Newspaper Ads11/01/2018
    9:24
  40. 48.
    008 - Is the Customer Always Right? Jim Has a Great Answer10/30/2018
    10:34
  41. 49.
    007 - Private Clubs should embrace emerging technology for one very good reason.10/25/2018
    7:42
  42. 50.
    006 - Facebook for clubs the EASY way.10/23/2018
    10:03
  43. 51.
    005 - Email Open Rate is Great, but This is More Important10/18/2018
    8:16
  44. 52.
    004 - Some Organizations Get it , Some Do Not10/18/2018
    8:38
  45. 53.
    003 - Treat Your Website Like a Top Employee10/18/2018
    10:27
  46. 54.
    002 - Making the Small Stuff Matter10/18/2018
    9:50
  47. 55.
    001 - Introducing Jim Hope and Roger Kingkade10/18/2018
    6:56

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