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The Engaged Club

By Jim Hope & Roger Kingkade

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company. See acast.com/privacy for privacy and opt-out information.

  1. 1.
    230 - Steal This Idea! Some Things We've Seen that You Can do at Your Club11/26/2020
    17:55
  2. 2.
    229 - A Holiday Takeaway Program for Your Club (with Built-In Marketing)11/24/2020
    18:31
  3. 3.
    228 - Don't Underestimate the Value of Convenience11/19/2020
    15:25
  4. 4.
    227 - How to Ease a New Hire into a Tenured Team11/17/2020
    12:06
  5. 5.
    226 - How to Plan Your Club's 2021 Marketing Plan Now11/12/2020
    15:00
  6. 6.
    225 - How to Nominate the Right Members for Your Board11/10/2020
    20:17
  7. 7.
    224 - Make Your Club More Profitable with Upsells11/05/2020
    9:28
  8. 8.
    223 - Should You Revamp Your Contact Us Page11/03/2020
    8:51
  1. 9.
    222 - The Impact of the Second Wave on Managers and Staff10/29/2020
    20:58
  2. 10.
    221 - The ROI of the Club Innovation Conference10/26/2020
    16:22
  3. 11.
    220 - How to be an Active Listener10/22/2020
    13:45
  4. 12.
    219 - Should Hoodies Be Allowed in Your Club10/20/2020
    20:44
  5. 13.
    218 - Would You Rather Be Liked or Respected10/15/2020
    15:44
  6. 14.
    217 - Don't Market Your Membership to "Everybody"10/13/2020
    14:36
  7. 15.
    216 - Making Great Investments in Your Staff10/08/2020
    19:08
  8. 16.
    215 - 5 Free Tools Every Club Can Benefit From10/06/2020
    19:23
  9. 17.
    214 - The Importance of Employee Surveys Right Now10/01/2020
    15:25
  10. 18.
    213 - 2 Questions to Test Yourself With09/29/2020
    18:24
  11. 19.
    212 - How to engage members before they fall through the cracks09/24/2020
    11:31
  12. 20.
    211 - Did Covid19 Create the Biggest Opportunity Your Club Has Ever Seen09/22/2020
    10:49
  13. 21.
    210 - 2 Easy Ways to Collect More Email Addresses for Your Database09/17/2020
    13:36
  14. 22.
    209 - How to Receive Criticism the Right Way09/15/2020
    17:18
  15. 23.
    208 - How to Give Constructive Criticism the Right Way09/10/2020
    19:49
  16. 24.
    207 - How to Use TikTok to Engage Members & Customers09/08/2020
    15:49
  17. 25.
    206 - The True Value of "Club"09/03/2020
    15:56
  18. 26.
    205 - Identifying Gaps at Your Club and Filling them When Hiring09/01/2020
    14:40
  19. 27.
    204 - Things That Should Stick Around When Covid19 is Gone08/27/2020
    17:05
  20. 28.
    203 - End of Season Membership Marketing Strategy08/25/2020
    12:31
  21. 29.
    202 - Why Sysco Canada is Sponsoring our Virtual Conference08/20/2020
    20:24
  22. 30.
    201 - Using Smart Data to Back Decision at Your Club08/18/2020
    17:52
  23. 31.
    200 - Does Your Club Do These 3 Things?08/13/2020
    16:25
  24. 32.
    199 - Announcing the Club Innovation Conference presented by Sysco Canada08/11/2020
    16:17
  25. 33.
    198 - How Clubs Reacted to COVID1908/06/2020
    13:25
  26. 34.
    197 - Why Marketing Isn't Always Important08/04/2020
    16:01
  27. 35.
    196 - How To Turn Your Driving Range into an Exceptional Experience.mp307/30/2020
    9:49
  28. 36.
    195 - Reimagining Staff Roles for New Revenue Opportunities07/28/2020
    14:08
  29. 37.
    194 - How to Approach 2021 Budgeting based on Covid.07/23/2020
    18:01
  30. 38.
    193 - The Expensive Mistake Most Clubs Are Making This Minute07/21/2020
    16:32
  31. 39.
    192 - Should You Put Your Membership Price on Your Club Website?07/16/2020
    7:41
  32. 40.
    191 - The Key to Better Club Newsletters07/14/2020
    8:32
  33. 41.
    190 - Using Facebook Ads to Sell Memberships.mp307/09/2020
    17:20
  34. 42.
    189 - Managing Member Expectation During Covid1907/07/2020
    17:05
  35. 43.
    188 - How to Promote Memberships During the Season07/02/2020
    13:28
  36. 44.
    187 - Results from a Member Survey During Covid1906/30/2020
    19:49
  37. 45.
    186 - 3 Ways to Use Geofences During Covid-1906/25/2020
    8:52
  38. 46.
    185 - When a Staff Member Tests Positive06/23/2020
    24:29
  39. 47.
    184 - How to Plan a Website Relaunch the Easy Way06/16/2020
    17:35
  40. 48.
    183 - Taking Care of Your Frontline Team During & After Covid06/11/2020
    15:03
  41. 49.
    182 - Safe & Inclusive Spaces for Black Women in Golf.mp306/09/2020
    18:38
  42. 50.
    181 - More on Coaching with Kevin MacDonald06/04/2020
    18:18
  43. 51.
    180 - The Value of Having a Coach with guest Kevin MacDonald06/02/2020
    20:26
  44. 52.
    179 - Be Careful Not to End a Great Thing05/28/2020
    10:58
  45. 53.
    178 - Tips For Controlling Your Email Inbox05/26/2020
    21:02
  46. 54.
    177 - Resuming Clubhouse Service at Derrick Club05/21/2020
    17:24
  47. 55.
    176 - 3 Tips for Sending Effective Push Notifications05/19/2020
    11:44
  48. 56.
    175 - The Big Opportunity Most Clubs will Pass Up05/14/2020
    12:53
  49. 57.
    174 - Getting Back to the New Normal05/12/2020
    15:28
  50. 58.
    173 - How to Market Your Club's New Online Store05/07/2020
    10:37
  51. 59.
    172 - 2 Things to Consider with All Communications05/05/2020
    10:54
  52. 60.
    171 - The Change in Communicating with Boards and Members04/30/2020
    11:19
  53. 61.
    170 - GMs Helping GMs Now and After Covid04/28/2020
    12:36
  54. 62.
    169 - What Golf Will Look Like at Jim's Club04/23/2020
    19:23
  55. 63.
    168 - How to Implement a Touchless Check-In Process at Your Club04/21/2020
    16:42
  56. 64.
    167 - Covid-19 Innovations as told by a GM and a President 04/16/2020
    23:33
  57. 65.
    166 - Why Your Club should have an Online Store04/14/2020
    19:36
  58. 66.
    165 - Managing in Crisis - Trevor Noonan from The Toronto Club04/09/2020
    17:38
  59. 67.
    164 - Kitchen Innovation - Grocery Pick Up with Chris Gironda04/07/2020
    23:47
  60. 68.
    163 - How One Club Chef is Delivering a Great Experience in a Closed Club04/02/2020
    12:44
  61. 69.
    162 - Finding the Good in People03/31/2020
    11:21
  62. 70.
    161 - Maintaining Humanity at Your Club03/26/2020
    16:45
  63. 71.
    160 - Next Steps to Covid19 Communications03/24/2020
    13:20
  64. 72.
    159 - The Past Few Days in the Life of a Club GM03/19/2020
    37:35
  65. 73.
    158 - Communicating in Times of Crisis03/17/2020
    12:28
  66. 74.
    157 - Learn from Business Giants03/12/2020
    11:24
  67. 75.
    156 - What is the Goal of a Club?03/10/2020
    16:39
  68. 76.
    155 - The Make-Up of a Servant Leader03/05/2020
    13:10
  69. 77.
    154 - What is Your Leadership Style?03/03/2020
    16:21
  70. 78.
    153 - The Executive Rules of Engagement02/27/2020
    11:16
  71. 79.
    152 - Michael Crandal's Board Meeting Bingo02/25/2020
    13:00
  72. 80.
    151 - The Fundamentals of Content Marketing02/20/2020
    12:09
  73. 81.
    150 - How to Retain Staff at a Seasonal Club02/18/2020
    20:53
  74. 82.
    149 - Your Vacation is More Important Than You Think02/13/2020
    14:20
  75. 83.
    148 - Should My Course Ditch Its Facebook Page?02/11/2020
    10:43
  76. 84.
    147 - How to Sell More by Helping, not Selling02/06/2020
    16:19
  77. 85.
    146 - Lessons from One of the Greatest Hospitality Brands in the World02/04/2020
    18:25
  78. 86.
    145 - 3 Keys to Communicating Effectively with Your Members and Customers01/30/2020
    14:57
  79. 87.
    144 - How to Reimagine Our Club Spaces for New Member Experiences01/28/2020
    15:55
  80. 88.
    143 - Do's and Don't's When Applying for a New Position01/23/2020
    16:55
  81. 89.
    142 - 5 Keys to Customer Retention01/21/2020
    12:23
  82. 90.
    141 - 3 Tips for Better Member/Customer Satisfaction Surveys01/16/2020
    16:22
  83. 91.
    140 - How To Build Successful Relationships with Your Vendors01/14/2020
    14:59
  84. 92.
    139 - 5 Marketing Trends You Can't Ignore in 202001/09/2020
    18:19
  85. 93.
    138 - Stellar Advice from Top Club Managers01/07/2020
    12:42
  86. 94.
    137 - The Most Important Thing to Focus on in 202001/02/2020
    13:38
  87. 95.
    136 - 5 Ways To Be a Better Team Member12/31/2019
    10:36
  88. 96.
    135 - How to Start Every Day Like a Champion12/26/2019
    12:02
  89. 97.
    134 - Club Branding Essentials: The 3 Pillars of Brand12/24/2019
    12:34
  90. 98.
    133 - A Killer Productivity Tool to Start Your Day in 202012/19/2019
    13:56
  91. 99.
    132 - When a Loyalty Program isn't the Right Tool for the Job12/17/2019
    10:13
  92. 100.
    131 - 21 Top Qualities of a Good Leader - Part 312/12/2019
    16:04
  93. 101.
    130 - 21 Top Qualities of a Good Leader - Part 212/10/2019
    18:38
  94. 102.
    129 - 21 Top Qualities of a Good Leader - Part 1 12/05/2019
    14:22
  95. 103.
    128 - 5 Things to Stop Doing on Your Club Website in 202012/03/2019
    15:45
  96. 104.
    127 - $10,000 Episode - A Quick Strategy to Grow Your Wedding Business11/28/2019
    9:03
  97. 105.
    126 - How to deal with a Troublesome Employee11/26/2019
    15:45
  98. 106.
    125 - You Don't Have to Win Every Fight11/21/2019
    12:30
  99. 107.
    124 - How To Get a Jump on Next Season the Right Way11/19/2019
    14:59
  100. 108.
    123 - Greg Lundmark, Glencoe Club CEO11/14/2019
    22:23
  101. 109.
    122 - When Looking for New Members, Start with Existing Members11/12/2019
    10:54
  102. 110.
    121 - What to Do When You've Lost the Trust of the Board11/07/2019
    17:57
  103. 111.
    120 - How to Know When it's Time To Quit11/05/2019
    18:41
  104. 112.
    119 - How to Get Better Organic Reach for Facebook Posts10/31/2019
    9:19
  105. 113.
    118 - Members that "Use" the Club vs. Members that "Support" the Club10/29/2019
    12:08
  106. 114.
    117 - Don't Be Bound By Tradition. Accepting Evolution and Rejuvenation at Your Club10/24/2019
    13:58
  107. 115.
    116 - What's Happening Inside Your Customer's Head10/22/2019
    19:23
  108. 116.
    115 - Club Marketing Experiments & Ideas with Bill Stepec - Ontario Racquet Club10/17/2019
    9:13
  109. 117.
    114 - Innovation & Rejuvenation in Club with Joe Krenn of Farmington CC10/15/2019
    13:50
  110. 118.
    113 - Interview with Chef Chris Gironda, Scarboro Golf & Country Club10/10/2019
    8:55
  111. 119.
    112 - How To Know if Paid Search Ads are Right for Your Club10/08/2019
    16:38
  112. 120.
    111 - Nailing Down Your Club's Core Values10/03/2019
    14:59
  113. 121.
    110 - 6 Reasons to Install Google Analytics on Your Website10/01/2019
    17:04
  114. 122.
    109 - 5 Ways to Tell if You Should Update Your Homepage09/26/2019
    12:48
  115. 123.
    108 - The Core Competencies of Club Management in Order of Importance - Pt. 209/24/2019
    11:45
  116. 124.
    107 - The Core Competencies of Club Management in Order of Importance - Pt. 109/19/2019
    14:28
  117. 125.
    106 - How to Get More Bang for Your Buck From Your Marketing Efforts09/17/2019
    13:18
  118. 126.
    105 - How to Develop and Practice the Art of Club Management09/12/2019
    16:07
  119. 127.
    104 - The Upcoming CSCM Conference with guest Suzanne Godbehere - CSCM CEO 09/10/2019
    13:53
  120. 128.
    103 - A Common Misconception about Digital Marketing Tools09/05/2019
    14:49
  121. 129.
    102 - Never do an Online Marketing Campaign Without This09/03/2019
    12:23
  122. 130.
    101 - The Art & Science of Club Management - Pt. 208/29/2019
    15:44
  123. 131.
    100 - The Art & Science of Club Management - Pt. 108/27/2019
    13:09
  124. 132.
    099 - 8 Books You Can Read to Become a Better Club Manager08/22/2019
    16:11
  125. 133.
    098 - The Cost of Being Stuck in Old Ways08/20/2019
    12:11
  126. 134.
    097 - How Jim's Club Pulled Off an Event to Remember08/15/2019
    22:12
  127. 135.
    096 - 3 Low-Cost and No-Cost Marketing Tactics08/13/2019
    10:47
  128. 136.
    095 - What to do About Problem Directors08/08/2019
    14:13
  129. 137.
    094 - How To Use Instagram at Your Club the Easy Way08/06/2019
    9:03
  130. 138.
    093 - Your Board Meetings Could Be This Easy Too 08/01/2019
    14:36
  131. 139.
    092 - An Email Marketing Lesson from Grandma07/30/2019
    10:16
  132. 140.
    091 - Emerging Technology to Help You Run Your Club Pt. 207/25/2019
    9:37
  133. 141.
    090 - Turn Waste into Profit07/23/2019
    8:16
  134. 142.
    089 - Frank Benzakour Golden Keys to Hospitality Excellence Pt.207/18/2019
    13:06
  135. 143.
    088 - Frank Benzakour Golden Keys to Hospitality Excellence Pt.1 07/16/2019
    12:11
  136. 144.
    087 - Engage Every Eyeball Early07/13/2019
    9:36
  137. 145.
    086 - Club Governance: Nomination Committee Basics07/09/2019
    15:11
  138. 146.
    085 - Emerging technologies to help you run your club07/04/2019
    15:36
  139. 147.
    084 - Sell the Experience, Not the Amenities07/02/2019
    10:24
  140. 148.
    083 - Double Down on New Member Excitement06/27/2019
    8:29
  141. 149.
    082 - Ideas for Strengthening Member Engagement 06/25/2019
    11:56
  142. 150.
    081 - Obey the Nike Law: Just Do It!06/20/2019
    7:21
  143. 151.
    080 - 10 Traits of Exceptional Employees - Part 206/18/2019
    14:21
  144. 152.
    079 - 10 Traits of Exceptional Employees - Part 106/13/2019
    12:03
  145. 153.
    078 - 3 Ways to Use a Geofence to Drive Revenue at Your Club06/11/2019
    8:07
  146. 154.
    077 - Should you join a Club Manager Mastermind Group06/06/2019
    11:34
  147. 155.
    076 - How To Get Started with SEO06/04/2019
    8:07
  148. 156.
    075 - Take a "Need Less" Test to Become a Better Club Manager05/30/2019
    10:27
  149. 157.
    074 - 4 Tips for Sending Effective Push Notifications05/28/2019
    8:22
  150. 158.
    073 - One Big Mistake with an Easy Fix for your Email Marketing05/23/2019
    4:37
  151. 159.
    072 - Getting to Know the People You Will Work With05/21/2019
    14:29
  152. 160.
    071 - How Often Should I Send an Email to My List05/16/2019
    10:08
  153. 161.
    070 - What Every Club Manager Should do With Their Email List05/14/2019
    7:51
  154. 162.
    069 - The 8 Elements of Employee Engagement05/09/2019
    14:14
  155. 163.
    068 - The Key to Employee Engagement05/07/2019
    13:10
  156. 164.
    067 - One Thing You Should Absolutely Not Do on Facebook05/02/2019
    8:44
  157. 165.
    066 - How to Create a Strategic Plan and Keep it Alive at your Club04/30/2019
    10:07
  158. 166.
    065 - Avoid Making these Email Marketing Mistakes04/25/2019
    8:59
  159. 167.
    064 - How to refresh or reset your club's marketing strategy04/23/2019
    11:23
  160. 168.
    063 - 8 Tips for Creating the Perfect Staff Meeting04/18/2019
    13:34
  161. 169.
    062 - A Lesson On Selling Memberships FROM A 9-YEAR-OLD04/16/2019
    7:27
  162. 170.
    061 - How to Get Staff Members to Deliver Great Hospitality04/11/2019
    7:18
  163. 171.
    060 - Brand is what they say about you when you're not around04/09/2019
    11:29
  164. 172.
    059 - How to Create a Podcast for Your Club04/04/2019
    12:09
  165. 173.
    058 - How to Decide What to Do with your Experimentation Budget04/02/2019
    13:28
  166. 174.
    057 - An Exceptional Event Experience Courtesy of Jon Fisher03/28/2019
    12:32
  167. 175.
    056- The Art of Hospitality with Guest Jon Fisher03/26/2019
    11:45
  168. 176.
    055 - What every club should include but no club does in annual budgets.03/21/2019
    9:21
  169. 177.
    054 - 9 Traits of remarkable Service - Make the Last Seconds Count03/19/2019
    10:06
  170. 178.
    053 - 9 Traits of remarkable Service - Create That Wow Experience03/19/2019
    7:11
  171. 179.
    052 - 9 Traits of remarkable Service - Redefine Routine Activities03/19/2019
    9:20
  172. 180.
    051 - 9 Traits of remarkable Service - Own and Fix the Problem03/19/2019
    9:47
  173. 181.
    050 - 9 Traits of remarkable Service - Bend the Rules Sometimes03/19/2019
    7:15
  174. 182.
    049 - 9 Traits of remarkable Service - Recognize and Seize Moments of Truth03/19/2019
    11:35
  175. 183.
    048 - 9 Traits of remarkable Service - Listen Effectively and Honestly03/19/2019
    9:33
  176. 184.
    047 - 9 Traits of remarkable Service - Give the Customer your Undivided Attention03/19/2019
    11:04
  177. 185.
    046 - 9 Traits of remarkable Service - Acknowledge the customer immediately03/14/2019
    11:38
  178. 186.
    045 - What is a Club's Brand and why is it important?03/12/2019
    10:47
  179. 187.
    044 - Job Interview Questions that Help You Make Exceptional Hires03/07/2019
    11:25
  180. 188.
    043 - Customer Service IS Marketing03/05/2019
    10:10
  181. 189.
    042 - Our Thoughts on Online Tee Time Agencies02/28/2019
    12:21
  182. 190.
    041 - Email Marketing Basics - Set yourself up for success02/26/2019
    10:50
  183. 191.
    040 - Remarkable Service and How To Foster it at your club02/21/2019
    20:46
  184. 192.
    039 - How to tell if your website sucks - a Website Checkup Checklist02/19/2019
    13:32
  185. 193.
    038 - How to Keep Your Directors from Stirring the Pot02/14/2019
    14:14
  186. 194.
    037 - You say you want a loyalty program, but you likely want this instead02/12/2019
    11:18
  187. 195.
    036 - Separate the money from the review02/07/2019
    12:40
  188. 196.
    035 - What Superbowl Commercials teach you about How to Market Your Club02/05/2019
    11:22
  189. 197.
    034 - Forget about Millennials. Heres how to Reach Generation Z.01/31/2019
    8:51
  190. 198.
    033 - Don't be a Bond Villain to your Club01/29/2019
    6:26
  191. 199.
    032 - People don't want to buy a membership. They want something else.01/24/2019
    17:09
  192. 200.
    031 - Jim Hope Rules for Club Management- Rules 11 and 1201/22/2019
    16:03

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