Flip the Switch by EngageMint

By EngageMint

How do you turn customers into fans for life? How do you create an employee experience that makes them want to run through walls for you? In this podcast, we highlight the intersection of customer experience, employee experience, and sports business. In candid, roundtable discussions, we bring together leaders in CX, EX, and sports business to discuss ideas, trends and failures and best practices to help you create raving fans for your own organization.

  1. 1.
    College Leaders | Equip People to Launch People w/ Mitch Barnhart
    1:00:56
  2. 2.
    Making Your Customer Experience Remarkable w/ Dan Gingiss
    49:26
  3. 3.
    College Leaders | Catering to Wants and Needs of Fans w/ Eric Nichols
    51:04
  4. 4.
    Studying the Subconscious and Emotions of Fandom w/ Peter Sorckoff
    58:01
  5. 5.
    College Leaders | Using Data and Tech to Amplify the '12th Man' Tradition w/ Michael Thompson
    1:08:59
  6. 6.
    College Leaders | Leading with Conviction and Empathy w/ Troy Dannen
    56:22
  7. 7.
    Comparing Fandoms in Western Markets and China w/ Greg Turner
    55:15
  8. 8.
    All About NFTs and Miami’s CanesVault
    1:05:32
  1. 9.
    College Leaders | The Importance of Strategic Planning and Core Values w/ Colorado's Rick George
    51:58
  2. 10.
    BONUS | Diving Deep on Books and Reading Strategies w/ Justin Doherty
    44:36
  3. 11.
    Capitalizing on New Tech to Transform Fan Engagement w/ John Kosner
    57:53
  4. 12.
    College Leaders | The "Glocalization" of Sport and Immersive Fan Experiences w/ Rick Burton
    1:01:25
  5. 13.
    College Leaders | Dreaming Big with DePaul's DeWayne Peevy
    1:00:28
  6. 14.
    Enhancing Stadium Experiences Beyond Game Day w/ Nick Sautner
    55:50
  7. 15.
    Returning to Capacity and Rebuilding Your Team w/ Kevin Gober
    40:07
  8. 16.
    Trusted Strategic Advisors in College Athletics w/ Dan Gale and Tim Rebich
    1:07:56
  9. 17.
    Converting Passive Viewers into Active Consumers with Jen Rottenberg
    54:08
  10. 18.
    How Maryland Created 'Netflix for Terps'
    58:12
  11. 19.
    Syncing Data, Tech and Social Listening with EarBuds CEO Jason Fox
    54:46
  12. 20.
    How to Cultivate SUPER Fans with Brittany Hodak
    55:05
  13. 21.
    High Speed, High Tech and High Growth with DRL President Rachel Jacobson
    51:56
  14. 22.
    Building Athlete Brands and Priming for NIL with Jim Cavale
    54:17
  15. 23.
    Turn Fans Into Customers with David Meerman Scott
    52:45
  16. 24.
    NIL & NFTs w/ Luka Garza
    27:55
  17. 25.
    Breaking the Live Events Business Model w/ Ed Vincent
    52:49
  18. 26.
    Opening a Multi-Billion $ Venue with No Fans
    1:01:44
  19. 27.
    Finding The Right Sponsorships for YOUR fans w/ Rob Temple and Rick Jones
    1:05:59
  20. 28.
    $208k for a LeBron replay? NFTs Explained
    47:38
  21. 29.
    How Fandom is Evolving w/ Zoe Scaman
    1:04:26
  22. 30.
    Amaze Your Customers and Fans w/ Shep Hyken
    1:04:06
  23. 31.
    Leadership Lessons from a Disney Legend w/ Lee Cockerell
    1:05:12
  24. 32.
    Find Your SPARK w/ Simon T. Bailey
    51:44
  25. 33.
    Making Swag Easy w/ Jeremy Parker
    55:05
  26. 34.
    Shifting Perspectives for Customer-Centric Marketing w/ Elisa Padilla
    1:02:29
  27. 35.
    Celebrating 50 episodes with our Top 5 favorite clips
    56:25
  28. 36.
    Designing Effective Remote Work Teams w/ Steph Smith
    1:01:38
  29. 37.
    Utilizing Technology to Solve Business Problems w/ Adam Polansky
    1:02:48
  30. 38.
    The Future of Customer Experience w/ Steven Van Bellegham
    1:00:04
  31. 39.
    Bringing the X-Factor to Guest and Employee Experience w/ Kami Testa
    56:49
  32. 40.
    The Customer Experience Playbook w/ Jonathan Daniels
    48:26
  33. 41.
    Importance of Versatility and Vulnerability in Leadership
    51:27
  34. 42.
    A Culture of Experimentation and Innovation w/ Jesse Cole
    1:01:33
  35. 43.
    Lessons from the Business of Hip-Hop w/ Dan Runcie
    57:55
  36. 44.
    The Future of Venue Experiences w/ Drew Berst
    57:18
  37. 45.
    The Power of Service and Reinvention w/ Brandon Steiner
    58:48
  38. 46.
    Great Leaders Establish, Operationalize, and Sustain Values
    42:44
  39. 47.
    Livestreams, Guest Experience Philosophy, and CX at the Polls
    57:31
  40. 48.
    Modern Work and Digital Experiences w/ Jared Spataro
    56:37
  41. 49.
    Virtual Fan Engagement Opportunities w/ Brad Wurthman & Chris Grosse
    59:12
  42. 50.
    The Culture of a Challenger Brand w/ Scott Carr
    1:10:59

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