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CXYZ - All Things Customer Experience

By Bryce Maddock & Jaspar Weir

TaskUs’ co-founders – Bryce Maddock and Jaspar Weir – explore all things customer experience (CX) with some of the industry’s foremost thinkers. Every episode features an in-depth conversation with a top executive who shares not just their successes but also their hair-raising failures with their CX strategy today. Jaspar and Bryce will be connecting with leaders in the startup space who are putting the customer first as a growth strategy as well as other enterprise companies who are reinventing the role of the customer. Join us as we break down and redefine what makes “Customer Experience” truly exceptional.

  1. 1.
    Ep 18: Teams and Culture — How to Build a Team and Create a Culture with Alan Chambless of Weebly03/27/2018
    38:46
  2. 2.
    EP 17: What’s Happening in Customer Service? — Predictions for the Future with Chad McDaniel of Execs in the Know03/13/2018
    40:02
  3. 3.
    EP 16: Customer Success — Why Company Success Depends on Customer Success with Allison Pickens03/06/2018
    29:05
  4. 4.
    EP 15: Driven by Data — Leveraging Data to Drive Business Change with Kalpana Chandrasekhar of Hotel Tonight02/20/2018
    43:29
  5. 5.
    EP 14: Start with Support — Providing Outstanding Customer Support via Non-Voice Channels with Farrah Kennedy02/20/2018
    45:48
  6. 6.
    Ep 13: Personas and Metrics — Understanding Your Customer with Karen Tang of Prezi01/23/2018
    39:20
  7. 7.
    Ep 12: Key Insights and Takeaways — Wrapping up Season 1 with Bryce and Jaspar12/29/2017
    21:16
  8. 8.
    Ep 11: Umang Dua On Putting People First10/17/2017
    40:31

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