Future of Field Service

By Future of Field Service

During my ten years in the media covering the service space, I found myself writing content all the while thinking that the conversations I was having held so much power beyond what I could capture in writing. With the Future of Field Service podcast, we aim to bring those conversations to life so that you feel a part of them. Join me as I interview service leaders and industry experts in an effort to provide insightful, actionable information to those in service industries about how to embrace business transformation, adopt new technologies, and motivate a workforce in new ways.

  1. 1.
    Creating a Compelling Employee Value Proposition
    42:08
  2. 2.
    Tetra Pak on Sustainability and its Services Potential
    49:57
  3. 3.
    Darren Roos on the 2021 Gartner Magic Quadrant for FSM
    33:46
  4. 4.
    Bureau Veritas Takes Charge of the Future of Work
    47:06
  5. 5.
    The Demand for More Digitally Adept Leaders
    43:53
  6. 6.
    The Intersection of Servitization and Sustainability
    44:29
  7. 7.
    The Importance of Service Benchmarking
    32:23
  8. 8.
    How Brinks Home is Fueling Service Innovation
    39:36
  1. 9.
    Embracing the Realities & Possibilities of Innovation
    42:11
  2. 10.
    The Art of IT at Compugen
    36:53
  3. 11.
    Bringing the As-A-Service Opportunity to Life
    43:32
  4. 12.
    Tactics for Closing the Talent Gap
    50:30
  5. 13.
    Removing Barriers to Digital Transformation ROI
    57:18
  6. 14.
    Modernizing Technician Utilization for Today’s Field Service Objectives
    33:35
  7. 15.
    How to Change to Win
    42:53
  8. 16.
    AT&T on The Future of The Call Center
    31:12
  9. 17.
    Lenovo On Embracing the Opportunity of Service
    52:03
  10. 18.
    Real-World Advice From a Change Champion
    37:10
  11. 19.
    Schneider Electric’s Journey To As-A-Service: Part 2
    34:48
  12. 20.
    Schneider Electric’s Journey To As-A-Service: Part 1
    49:03
  13. 21.
    Destigmatizing, Normalizing and Prioritizing Mental Health in the Workplace
    38:02
  14. 22.
    Foxtel Masters The Contract Workforce Model
    48:58
  15. 23.
    Cimcorp’s IT Strategy for Working Smarter
    43:44
  16. 24.
    Is Your View of Outcomes-Based Service Limiting Your Success?
    52:53
  17. 25.
    Pressing Pause to Reflect After the COVID Sprint
    47:43
  18. 26.
    5 Biases That Hinder Service Marketing
    33:50
  19. 27.
    Cox Communications’ Service-Based Revenue Diversification Strategy
    34:17
  20. 28.
    QIAGEN’s Focus on Employee Mental Health
    49:58
  21. 29.
    A CMO’s View on Mastering Service Marketing
    51:12
  22. 30.
    Panasonic Sets its Sights on Service
    44:43
  23. 31.
    Pivot to Win: Tackling Challenges to Embrace Change
    42:44
  24. 32.
    Dot Mynahan of Otis Elevator on IWD 2021
    55:39
  25. 33.
    Using Data to Drive Your Services-Led Business Model
    41:41
  26. 34.
    The 5 Most Common Servitization Fumbles
    26:51
  27. 35.
    Where Does Service Fit in Your Organizational Structure?
    50:51
  28. 36.
    Icelandair Explores Predictive Maintenance
    34:39
  29. 37.
    Jotun’s Keys to Digital Transformation Success
    42:03
  30. 38.
    Lessons Learned in Global Service Transformation
    44:37
  31. 39.
    The Business Model Blueprint for Successful Servitization
    35:48
  32. 40.
    Sysmex’ Tips for Effective Onboarding, Training & Retention
    48:03
  33. 41.
    Top 10 of 2020 Part 2
    42:34
  34. 42.
    Top 10 of 2020 Part 1
    36:05
  35. 43.
    Spreading Holiday Cheer
    5:06
  36. 44.
    Schneider Electric on The Move to Delivering Outcomes
    49:58
  37. 45.
    Tim Baines of Aston Business School’s 2021 Servitization Predictions
    49:17
  38. 46.
    Breaking Away from Break-Fix Service
    41:54
  39. 47.
    Leadership Lessons of 2020
    12:53
  40. 48.
    4 Keys to Recruiting Success at Tetra Pak (And How COVID Has Changed the Game)
    48:32
  41. 49.
    What’s Your Touchless Service Strategy?
    30:30
  42. 50.
    Making Mental Health a Focus in Service Leadership
    44:46

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