Underserved

Andrew Gelina

Underserved is the podcast for the rest of the technology industry. No startup or gadget worship, just real stories, lessons, and interesting topics from real people in the technology industry. Special emphasis on software development culture and history.

Ep. 012, Rise of the machines
Trailer 38 min 49 sec

All Episodes

Episode #053 features Mike Sheldon, CTO of RedRover. Mike has made some unconventional moves, starting full-time work before graduating college, missing graduation to get married, and choosing to support an older product line instead of the hot, new greenfield project. It has all worked out for him though, still happily married, still working with friends he met at that first job, and heading up engineering at a new company that leverages his years of domain experience. Also covered: a most unusual bachelor party invitation, and the best cheesesteak in Philly (a moving target).   Red Rover https://www.redroverk12.com/ Analog – the simplest productivity system by Ugmonk https://ugmonk.com/pages/analog Agile Manifesto https://agilemanifesto.org/ Book recommendations https://a.co/5RF0dS3

Oct 25

42 min 37 sec

Morgan Creighton grew up watching Carl Sagan explain the wonders of our universe on PBS, inspiring Morgan to study physics.  During his first job after college, a Nobel Physics Laureate famously opined that Computer Science would someday be declared a sub-discipline of physics. Morgan feels this is exactly the opposite of the truth - physics may eventually be declared a sub-discipline of CS! We cover the management of entropy in software, the Technicolor Dreamcoat that is functional programming, how your soft skills let you exercise your tech skills, and Morgan's Law for problem isolation.   The Sapir-Whorf hypothesis https://en.wikipedia.org/wiki/Linguistic_relativity St. John's High School https://www.stjohnshigh.org/ The X-ray telescope from Harvard https://www.thecrimson.com/article/1988/5/9/up-up-and-away-palthough-harvard/ Boston Area Scala Enthusiasts (BASE): https://www.meetup.com/boston-scala/ Morgan's Monad talk: https://vimeo.com/103647102

Oct 18

37 min 35 sec

We kick off Season 5 speaking to Bob Hammond, CTO of Choreograph. Bob has survived the dotcom boom and bust, several acquisitions and divestitures, and scaling several companies to provide ad delivery to large audiences. When you make things big enough and fast enough, the LAN speed often becomes your throttle, and expansion efforts are like changing the tires on a speeding car. We talk about backbone bottlenecks, boats Bob wishes he had been on, and building a rig to fly virtual planes when there is no time to fly real ones.   https://www.choreograph.com/ https://www.wpp.com/ https://www.xaxis.com/ https://www.linkedin.com/in/bobhammond/ https://www.flightsimulator.com/ https://www.cybage.com/sites/default/files/cybage_times/2020-07/CT28_Interactive_7July_0.pdf

Oct 11

41 min 42 sec

Episode 050 of Underserved features Gene Grella, a renaissance IT executive who also teaches, flies RC planes/drones, and fires a musket after every Patriots home game touchdown. We discuss the merits of a big, boring, process-driven company for your first job out of college. We also talk about CEOs who put their personality stamp on their companies, FPV flight, and how the best professors correlate the classroom lessons to the real world.  Wang 2200:  https://en.wikipedia.org/wiki/Wang_2200 PDP 11 - https://www.olddec.nl/Thanks-41-Years/PDP11.htm Electric Boat: https://westfaironline.com/102139/electric-boat-commits-to-investing-over-800m-in-state/ Avery Dennison: https://timkellygroup.com/projects/finesse-longford/ Tom Siebel: https://philanthropicpeople.com/profiles/thomas-m-siebel/ Oracle HQ in Redwood City: https://www.businessinsider.com/oracle-employees-enjoy-pool-yacht-2015-1#since-1989-oracles-headquarters-has-dominated-the-town-of-redwood-city-california-about-25-miles-south-of-san-francisco-1 Tinyhawk Drone: https://www.gearbest.com/brushless-fpv-racer/pp_009296354194.html Rick Reilly joins the End Zone Militia: https://www.espnfrontrow.com/2015/11/rick-reilly-joins-the-patriots-end-zone-militia/ Pictures of Gene in action, and a real, live ABEND: https://photos.app.goo.gl/RbjF3rgrZGhjCT3H9

Jul 12

41 min 14 sec

Our guest Sean Mack spent many sunny surf days at UCSC in the basement computer lab, but it paid off. Sean was at the dawn of the streaming age, helping bring online everything from submarine trips to game shows. Later in his career, he moved to education technology as the mission was more in line with his interests. We talk about enterprise DevOps, balancing security and capability delivery, and playing the upright bass for rent.   Wiley: https://www.wiley.com/ UC Santa Cruz: https://slugstore.ucsc.edu/ Muay Thai: https://en.wikipedia.org/wiki/Muay_Thai LinkedIn: SeanDMackNYC Twitter: @SeanDMackNYC Facebook: SeanDMackNYC Instagram: SeanDMackNYC Sean's latest article: Accelerating Change Through Crisis

Jul 5

38 min 9 sec

Noah Pryor realized early on that building GUIs in C was a losing battle, as was fielding support calls at 3 a.m. from drunken phone battery kiosk users. Noah pivoted into Ed Tech and we talk about how he enjoys the journey and the mission. Also discussed: Modern-day web scraping tools, dealing with DMCA requests, and what happens when you Rickroll yourself.   Age of empires: https://www.ageofempires.com/ Teachable: https://teachable.com/ Udemy: https://www.udemy.com/ Seat Geek:  www.seatgeek.com/

Jun 28

34 min 50 sec

Our guest Jen McComas started out intercepting calls for help from customers and building herself a tech support position. This "build your own" theme continued in her career as Jen invented roles in subsequent technology companies, culminating with becoming a division CTO at IBM. We talk about the changing definition of work and productivity, the importance of curiosity, and how staying in your swim lane may shrink your pool.   Jobs of the future https://www.voanews.com/usa/all-about-america/most-2030s-jobs-havent-been-invented-yet Unpaid work and GDP https://theconversation.com/womens-unpaid-work-must-be-included-in-gdp-calculations-lessons-from-history-98110 Clan Aran Sweater Market https://www.aransweatermarket.com/clan-aran-sweaters?gclid=EAIaIQobChMIg63uzPzv8AIVlLWzCh08oALMEAAYASAAEgJgR_D_BwE    

Jun 21

39 min 1 sec

Out of the mosh pits of Worcester, Jeff Gnatek found his way to a graphic design internship and coding by creating tattoo artist websites. Custom Made (think Etsy on-demand) led him to become the Head of Engineering at Butcher Box, the monthly meat-by-mail company. We talk about ribeyes as a perk, hardcore history, and empathy for fellow managers when you become one.   https://tattoonow.com/ https://www.machinemetrics.com/ https://www.custommade.com/ https://en.m.wikipedia.org/wiki/Shadows_Fall

Jun 14

32 min 7 sec

This week's guest Matt Hillery started his career translating between business users and the engineering ivory tower. This skill would come in handy again and again throughout his career as he honed in on content management as a vocation and basis for a company he later sold. We cover lessons learned from start to exit, energy-efficient housing as a hobby, and what to do when a job leaves you.   https://martinfowler.com/articles/data-monolith-to-mesh.html https://www.infoworld.com/article/3287824/change-data-capture-as-a-gateway-to-a-streaming-platform.html https://passivehouse.com/ https://www.energy.gov/eere/buildings/articles/perfect-wall-realistic

Jun 7

35 min 32 sec

This week's guest Doug Poirier started out programming on a VIC 20 but found during his career that he liked putting tools in users' hands and driving adoption better than slinging code. What good is technology anyway if you can't get people to embrace it? We talk about the ILOVEYOU virus's siren song, the virtualization of databases, and the hidden value of SharePoint in Office 365.   ILOVEYOU virus: https://en.wikipedia.org/wiki/ILOVEYOU Conventional wisdom and database virtualization: https://searchservervirtualization.techtarget.com/feature/Running-databases-on-VMs-The-time-is-now Benefits of Office 365: https://www.core.co.uk/blog/blog/the-7-undeniable-benefits-of-using-office-365-for-business Single System of Record – SharePoint for records management: https://www.jackfrostdesign.com/blog/2018/8/2/sharepoint-records-management-system Term Store – SharePoint Managed Metadata: https://blog.mydock365.com/a-basic-guide-to-term-store-management-in-sharepoint-online

May 31

38 min 43 sec

This week's guest Nausheen Moulana grew up fascinated by the potential of the humble electron. Her parents were wary to send her to the US after hearing some scary stories, but Nausheen made it here in time for grad school. As a MATLAB power-user, Nausheen was thrilled to work at The Mathworks for decades. We talk about when it's time to move on, the importance of financial literacy for software professionals, and the delicate balance of "finding your voice" as a female in engineering.   How I got started in Tech Stealth technology https://en.m.wikipedia.org/wiki/Radar_cross-section#Reduction B-2 Stealth bomber  About Hyderabad Biryani + Charminar + Hyderabadi Pearls Experience coming to the US https://en.m.wikipedia.org/wiki/Dotbusters Career in High tech CASE Career Advice First Break All The Rules StrengthsFinder  

May 24

38 min 10 sec

Our guest Lisa Maxwell was encouraged to "go into computers" but initially resisted this advice. She enjoyed playing music so much she ended up with a degree in it, but found that it's hard to make a living that way. Lisa's aptitude for math led her to program for a living, as well as qualifying for MENSA. We talk about instrument petting zoos,  the tryout similarities between orchestras and sports teams, and what goes on at those MENSA meetings.   Agile Manifesto:  https://agilemanifesto.org/ Agile Alliance:  https://www.agilealliance.org/ American Mensa:  https://www.us.mensa.org/ BSO Volunteers (BSAV):  https://www.bso.org/brands/bso/contribute/volunteer-opportunities.aspx Concord Community Music School:  https://www.ccmusicschool.org/

May 17

36 min 41 sec

JP Beaudry grew up in rural Quebec hacking together cars and studying engineering. After an eye-opening internship in Japan, he came to the US as the DotCom bubble was booming, discovering in the process that timing is everything in careers. We discuss his love/hate relationship with automobiles, changing development velocity, and his experience bringing online learning to the masses at edX.   https://open.edx.org/ https://en.wikipedia.org/wiki/Hyundai_Pony#Canadian-spec_(Non-ECC_LHD) Sherbrooke Universite Eicon edX’s list of currently available programs and classes

May 10

36 min 57 sec

This week's guest Vesa Tormanen grew up in Finland, first amazed by the computers running at the government pension fund where his parents worked. He hit university at the perfect time, as fellow Finn Linus Torvalds was creating Linux, a classmate was inventing ssh, and the web browser came of age. We talk about Nokia's history and Apple's future, as well as how his current company Neurala is using AI to accelerate and improve product and materials inspection.   Twitter: @vesatormanen Neurala https://www.neurala.com/ Sinclair Spectrum: https://en.wikipedia.org/wiki/ZX_Spectrum Rare Games on ZX Spectrum: https://www.denofgeek.com/games/the-15-greatest-zx-spectrum-games-ever-made/ SSH (Secure Shell): https://www.ssh.com/academy/ssh Nokia: https://www.nokia.com/

May 3

33 min 45 sec

Matt Phair did not expect to be a data scientist when he was a butcher in his younger days. But after some school and getting some experience he found technology to be a great vehicle for social mobility. Matt talks to us about Peapod Digital Labs using data science to make the shopping experience better. He also shares some suggestions for folks who aspire to become great data scientists or developers.   Matt's show notes: LinkedIn: www.linkedin.com/in/matt-phair Peapod Digital Labs: https://www.peapoddigitallabs.com Heroku: https://www.heroku.com/I’m a huge fan of Heroku! It’s really fast and easy to host a small web app and database for free but it’s also scales really well! I’ve used this for my own personal projects as well as for production apps. In my opinion it’s much easier than AWS or Azure.  Coursera: https://www.coursera.org The best education program I’ve done was a data science certificate program through John’s Hopkins. It took about 11 months to complete cost roughly $1,200. This program contributed more to my career than everything I studied at university. This was 8 years ago. The program appears to have been revamped and broken into multiple sub-specializations on Coursera. Here are the three related specializations: https://www.coursera.org/specializations/data-science-statistics-machine-learning https://www.coursera.org/specializations/data-science-foundations-r https://www.coursera.org/specializations/jhu-data-science  Recently I completed a few courses in Coursera’s “Mathematics for Machine Learning” specialization. These courses connect the dots between math and ML/DL.  I really liked them and would also highly recommend: https://www.coursera.org/specializations/mathematics-machine-learning

Apr 26

40 min 40 sec

This week's guest Brian Haugli is a "recovering CISO" - a veteran manager of big-company Information Security who is re-packaging that skillset for the SMB market. Brian is also the host of CISOlife, a YouTube channel about struggles, tools, and solutions for CISOs. We talk about Brian's early days as a physical security tester, realistic vendor assessment, and the origin of his company SideChannel.   RealCISO.io - https://www.realciso.io).  SideChannel - https://www.sidechannel.com YouTube - https://www.youtube.com/c/sidechannel Twitter - @sidechannelsec or @brianhaugli

Apr 19

41 min 33 sec

Season Four kicks off with our guest Jeff Krampf. Jeff started on an Apple II back in the day and worked on CU-SeeMe, the Internet's first video conference software - the great grandfather of Zoom. We talk about commercializing open-source, overcoming acquisition indigestion, and how Bose is adding real-time services to their famous speakers.   CU-SeeMe: https://en.wikipedia.org/wiki/CU-SeeMe IntelliVid: https://www.securitymagazine.com/blogs/14-security-blog/post/79355-tyco-acquisition-of-intellivid-1 Credorax: https://www.credorax.com/ Vaultive: https://www.cyberark.com/press/cyberark-acquires-vaultive-advance-privileged-account-security-cloud/ Bose: https://www.bose.com/en_us/index.html

Apr 12

35 min 53 sec

In our second Bonus Episode of Season 3, we cover toy collecting with Mason Fitch. Mason's collection features over 450 toys, mostly rare die-cast Shogun warriors, and other Japanese classics. We talk about how a single action figure purchase led to trips to both the West Coast and Japan in pursuit of these childhood mementoes. We also talk about how to truly appreciate the Citizen Kane of anime, Akira.   toyboxdx.com http://toyboxdx.com/datafiles/ ToyboxDX FB group https://www.facebook.com/groups/toyboxdx The Maine Toy Museum https://maineantiquetoymuseum.com/

Jan 4

46 min 53 sec

I was among many folks in Massachusetts who grew up watching Force 5, Star Blazers, and other animated shows from Japan (aka anime). In this bonus episode of Underserved, I talk with Art Sousa, a lifelong friend with a shared nostalgia for these giant fighting robot serials. I then speak with Robert "Swifty" Swift aka Nixon, who takes us much further down the anime rabbit hole to show us how the genre is "as big as all outdoors" and is rapidly going mainstream on Netflix and Hulu.   Why is Anime like that? (BIG EYES, WEIRD HAIR, NOSE BLEEDS, etc) https://www.youtube.com/watch?v=eYWM1CmbAd0&list=PLnQjuGx1VLWhl7972EtFTL5uY8scmOoqt  List of Anime (sub)Genre's - https://reelrundown.com/animation/Anime-Genre-List MIT Anime Club https://anime.mit.edu/ and Crunchyroll https://www.crunchyroll.com/ "Yes, and..." can be the key to improv as well as improved business https://medium.com/improv4/saying-yes-and-a-principle-for-improv-business-life-fd050bccf7e3 The best pizza IMNSHO: https://zmenu.com/family-pizza-and-grinder-westfield-online-menu/

Dec 2020

46 min 50 sec

Our guest for the Season Three finale is a legend in the User Experience community. Dave Platt started developing because of a love of mainframe games. He graduated to becoming an author of books on various Microsoft programming tools before concentrating his efforts on UX. We talk UX process, evangelism, and Dave's mission to help senior citizens better leverage technology to stay connected.   www.assistedcomputing.org https://boston.craigslist.org/ https://auraframes.com/ https://apps.apple.com/us/app/mbta-mticket/id560487958 & http://www.rollthunder.com/JoyOfUx/Chap8.pdf http://www.whysoftwaresucks.com/ https://www.amazon.com/gp/product/013427671X/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=013427671X&linkCode=as2&tag=rollingthun01-20&linkId=YVKN3DVRCGBMIBDT

Dec 2020

44 min 23 sec

Bill Scott toured the trades and the military before discovering software consulting as a career. Rather than being yet another Commodore 64 disciple, Bill's introduction to programming is a unique story, one you'll have to hear to believe. We also talk about iOT development/hardware hacking, Extreme Programming, and the push for digital transformation.   Dover Corporation https://www.dovercorporation.com/ Computer Learning Centers https://www.referenceforbusiness.com/history2/5/Computer-Learning-Centers-Inc.html  Rama meditation society https://www.nytimes.com/1993/06/20/nyregion/mentor-to-some-cult-leader-to-others.html Extreme Programming https://www.agilealliance.org/glossary/xp  Lean Business https://hbr.org/2013/05/why-the-lean-start-up-changes-everything  Digital Transformation https://www.cio.com/article/3211428/what-is-digital-transformation-a-necessary-disruption.html  

Dec 2020

35 min 21 sec

Jeremy Halperin chased a dream of being in a band, bartending to make ends meet. The progression of life led him to computer science. During his ascension from individual contributor to manager to CTO, he realized that his helpdesk and bartending experience were unexpectedly useful. We talk about the drama formula, watching people hose production servers, and the coolest thing Jeremy has ever done in a job.   Jeremy on LinkedIn https://www.linkedin.com/in/jeremyhalperin/ Rarebreed Veterinary Partners https://rarebreedvet.com/ Using KPI's to drive business https://insightsoftware.com/blog/using-kpis-to-drive-profitable-business-performance-management/ Google: https://www.forbes.com/sites/zackfriedman/2019/01/28/google-says-the-best-teams-have-these-5-things/?sh=bc4d4415a302 Radical Candor: https://www.radicalcandor.com/ Inspired: https://medium.com/@damonallison/inspired-how-to-create-tech-products-customers-love-a-book-review-513603a8a533 Thanks for the Feedback: https://thepowermoves.com/thanks-for-the-feedback/

Dec 2020

31 min 38 sec

Our guest Brian King is a veteran of many travels, trials, and tribulations. He has seen the technology industry progress through decades, often seeing the same situations reappear repeatedly. We talk about the difficulty of traveling and job hunting during a pandemic, some underrated European travel spots, and how the Hamilton musical is infecting the minds of parents and kids alike.   Brian on LinkedIn: https://www.linkedin.com/in/brianpking/ Ron Chernow book on Alexander Hamilton: https://www.amazon.com/Alexander-Hamilton-Ron-Chernow/dp/0143034758 Blue Highways: https://www.amazon.com/Blue-Highways-Journey-into-America/dp/0316353299 Heart of Dryness: https://www.amazon.com/Heart-Dryness-Bushmen-Permanent-Drought/dp/B003P2VDZQ

Nov 2020

42 min 7 sec

Unlike most PoliSci majors, Jesse McSweeney started out his professional career chasing down rogue insurance agents who were ripping off clients. We talk about how to avoid being scammed, being a Scrum master without previously being a developer, and why it just might be worth it to fly halfway around the world to Bora Bora.    Jesse's company https://www.iqvia.com/ Jesse on LinkedIn https://www.linkedin.com/in/jessemcsweeney/ The Elements of Scrum https://www.amazon.com/Elements-Scrum-Chris-Sims/dp/0982866917/ref=nodl_ Coaching an inexperienced team https://winninghoops.com/article/preparing-to-coach-an-inexperienced-bad-team/ https://www.westfield.ma.edu/ https://www.townofnorwell.net/advisory-board https://www.mass.gov/orgs/division-of-insurance https://www.rockland-ma.gov/finance-committee

Nov 2020

35 min 36 sec

Damien Scott is a recovering hardware guy living in a software world. Similar to previous Underserved guest Ben Szekely, Damien was recruited out of college to work for IBM. We talk about consulting company truths and myths, how to get a bank to sign off on using open source, and how to spot optimization opportunities at your company.   What is Reactive Programming? https://developers.redhat.com/blog/2017/06/30/5-things-to-know-about-reactive-programming/#:~:text=Reactive%20programming%20is%20simply%20to,in%20a%20sequence%20over%20time. Example of why Damien has always leaned towards more remote work: https://www.visualcapitalist.com/five-business-priorities-for-the-future-of-work/?_lrsc=5b896a85-a766-4b71-9678-d50815a4ef13&utm_source=Linkedin%20Elevate&utm_medium=Content&utm_campaign=Linkedin%20Elevate RP.com Leadership Page: https://www.rightpoint.com/company/leadership/damien-scott NY Announcement: https://www.rightpoint.com/news/2020/08/20/riding-a-wave-of-growth-rightpoint-expands-its-capabilities-in-new-york?_ga=2.61208300.1992843015.1604671745-1930859806.1604671745 Low Code/No-Code: https://www.forbes.com/sites/adrianbridgwater/2019/03/18/what-no-code-software-really-looks-like/?sh=1790a36f96ce

Nov 2020

33 min 2 sec

Our guest Paul Krasinski mentored some kids while attending Brown University, and their experience changed his perspective. We talk about playing professional basketball in Europe, the science of tracking audience engagement, and the struggle for companies to engage consumers without being creepy. Paul also discusses his plans to move online relationships into the real world, developing a collaboration and connection space in Plymouth, MA.   Newton South High School - https://www.newton.k12.ma.us/nshs  Hope High School - https://www.providenceschools.org/hope  The Second Mountain - https://www.amazon.com/Second-Mountain-David-Brooks/dp/0812993268 Epicenter Experience Founder Video - https://www.thepeopleplatform.com/story  The People Platform Consumer Journey - https://www.epicenterexp.com/the-consumer-journey The People Platform - 2020 Top 20 Most Promising Customer Experience Management Solution - https://static1.squarespace.com/static/593e9b6b1b10e33a7a3ed578/t/5e878dfdc8cf637f75d23aef/1585942019815/Epicenter+Experience%28H%29.pdf

Nov 2020

45 min 25 sec

Brandon Kindred's dad redirected his excess energy and curiosity to learning programming with a teach yourself in 24 hours book. The same thing happened in school, where a chance encounter (getting caught programming) led to a spot on the robotics team. We talk about lessons learned from robotics competitions, using AI and ML to improve software testing, and where the soft powder is in Colorado.   The FIRST robotics organization https://www.firstinspires.org/robotics/frc  Brandon's company https://www.look-see.com/ Autodesk's 3DS Max - https://www.autodesk.com/products/3ds-max/overview?support=ADVANCED&plc=3DSMAX&term=1-YEAR&quantity=1  The conference that recognized Qanairy for Best in class for Transfer learning - https://aidevworld.com/ The company where Brandon's Dad is CTO - https://sqad.com/ The insurance group run by Brandon's old sales mentor Adam Schwartz - http://afoxassoc.com/our-family/

Nov 2020

30 min 49 sec

Our guest Jed Maczuba grew up reading 2600 - The Hacker Quarterly (as did your humble narrator). His curiosity about phone systems and computer systems led him to become a Mac user and an IBM employee. We talk about the most underrated skill in management, steering management to best leverage technology, the struggle to exceed the industry average for successful projects (as low as 10%!), and how oil painting is a surprisingly technical hobby.   Link to Jed's article on Agile : https://www.linkedin.com/pulse/why-does-agile-work-jed-maczuba/ Most Underrated Skill in Management: https://sloanreview.mit.edu/article/the-most-underrated-skill-in-management/ Examples of System Dynamics: https://mitsloan.mit.edu/shared/ods/documents/Repenning_JN_2001_TippingPoint.pdf&PubID=14333 http://web.mit.edu/nelsonr/www/Repenning%3DSterman_CMR_su01_.pdf Oil painting master Yayoi Kusama: http://yayoi-kusama.jp/e/information/

Oct 2020

41 min 56 sec

Adria Kyne was in Seattle pursuing a Ph.D. in Chinese Archaeology when the Dot Com boom pulled her into the software industry. Search engines were at war and Microsoft was determined to win the battle with a combination of human curation and machine classification.  This led to a 20-year career bringing rigor and truth to search technology and search marketing - an industry often rife with snake oil salesmen and pseudoscience. We also talk about larping and how that hobby led to Adria appearing on a reality TV show. History of Google Updates with explanations Duche de Bicolline (EN version) "How to Learn SEO" - Adria wrote this at ASICS Digital "Lies, Damned Lies, and Search Marketing Statistics" "Future-Proofing Your SEO"  "The Quest Revived as Disney Plus Brings Back ABC Fantasy Reality"  

Oct 2020

36 min 4 sec

Meredith Barnes-Cook started running agile development teams before agile was even "a thing". Her no-nonsense, results-oriented approach to insurance software development led to a successful career at Liberty Mutual and other insurers. We talk about moving from career management to career ownership, getting work done through people not in spite of them, and folding in teams from formerly hostile competitors.  Needham High School – Home of the oldest Thanksgiving football rivalry https://needhamhistory.org/features/articles/needham-wellesley/ From agility to Agile  https://www.prosci.com/resources/articles/stop-confusing-agile-with-agile A career jungle gym https://www.gsb.stanford.edu/insights/sheryl-sandberg-careers-arent-ladders-theyre-jungle-gyms The power – and joy – of networking https://www.linkedin.com/posts/meredithbarnes-cook_networking-5-circles-of-influence-smith-activity-6702377150449807360-Rcb8 Roblox – My son’s journey to becoming a software engineer https://www.techradar.com/news/teaching-children-to-code-and-program-with-roblox Elon Musk - Tesla is just a small part of his story https://www.cbinsights.com/research/report/elon-musk-companies-disruption/?utm_source=CB+Insights+Newsletter&utm_campaign=aeb0ccf0a5-newsletter_general_Sat_20200926&utm_medium=email&utm_term=0_9dc0513989-aeb0ccf0a5-94473706  

Oct 2020

34 min 4 sec

Season Three kicks off with our guest Jim Martin, CTO of Shepley Bulfinch. Famed architect H.H. Richardson gave birth to the company way back in the 1800s with the design of Trinity Church in Boston, and they have remained in practice ever since. Jim's job is to make sure technology is an enabler for architects, helping them better design, draw, and deliver solutions to their clients. We talk about growing up with LOGO, the intricacies of CAD software and its IT care and feeding, and Jim's involvement as the president of SIM Boston (the Society for Information Management).  Knowledge Management - https://en.wikipedia.org/wiki/Knowledge_management Positive Deviance - https://en.wikipedia.org/wiki/Positive_deviance Starchitect - https://en.wikipedia.org/wiki/Starchitect Shepley Bulfinch - https://en.wikipedia.org/wiki/Shepley_Bulfinch Autodesk Revit - https://www.autodesk.com/products/revit/overview SIMBoston - https://www.simboston.org/home Zoom break out rooms - https://support.zoom.us/hc/en-us/articles/206476093-Enabling-breakout-rooms  

Oct 2020

38 min 55 sec

We are back with Part 2 of our BBQ Bonus edition of Underserved! This episode features the tips and tricks that our pitmasters have learned during years of time spent over the smoker. Learn secrets including brining, rub and sauce selection, resting, wrapping, and more. Featured are:   Dave White - Director of Software Engineering at Iron Mountain, weekend BBQ warrior https://www.linkedin.com/in/dsw999/   Carlo Crocetti - Owner of Crocetti's and South Shore Meats, the thrill of the grill https://www.linkedin.com/in/carlocrocetti/ https://www.instagram.com/the_boston_butcher/   Bill Gillespie - Distribution Designer for National Grid and pitmaster of world-champion team Smokin Hoggz BBQ https://www.linkedin.com/in/bill-gillespie-7aaa6410/ https://www.smokinhoggzbbq.com/ 

Jul 2020

36 min 16 sec

Just in time for summer - A special 2-part BBQ bonus edition of Underserved! Years back I decided to get good at cooking barbecue and formed a competitive team called Tasty Bytes BBQ. Along the way, we won some contests, cooked some good food, met some great people, and learned a ton. This episode features three friends I have made in the BBQ world. We talk about how they got into BBQ and what they enjoy most about it. Next episode we will feature tips and tricks from all three of them. Featured are:   Dave White - Director of Software Engineering at Iron Mountain, weekend BBQ warrior https://www.linkedin.com/in/dsw999/   Carlo Crocetti - Owner of Crocetti's and South Shore Meats, the thrill of the grill https://www.linkedin.com/in/carlocrocetti/ https://www.instagram.com/the_boston_butcher/   Bill Gillespie - Distribution Designer for National Grid and pitmaster of world-champion team Smokin Hoggz BBQ https://www.linkedin.com/in/bill-gillespie-7aaa6410/ https://www.smokinhoggzbbq.com/ 

Jun 2020

39 min 3 sec

Capping off Season Two, Bharathi Balasubramanyam (B, for short) tells us about finding computer science when biology class went awry, serverless frameworks, imposter syndrome, and becoming the queen of working remotely. You won't want to miss B's around-the-world experience with Remote Year, where she traveled to 23 different countries in one year all while keeping the same job! Lifescore Labs - https://www.lifescorelabs.com/ AWS Lambda - https://aws.amazon.com/lambda/ Remote year - http://boston.cbslocal.com/video/3839298-highly-skilled-workers-travel-the-world-while-keeping-their-jobs/ The Ikikai tribe - https://remoteyear.com/itineraries/ikigai

May 2020

29 min 41 sec

Our guest PK Shiu was building remote development teams long before it was fashionable (or the only way!) to do so. We cover the organizational and people challenges of making remote work, talk a bit about audio production, and about getting kids interested in coding using the Scratch programming language from MIT.   https://emoneyadvisor.com/ https://www.pkshiu.com/ https://scratch.mit.edu/ https://www.carylibrary.org/calendar/program-calendar  https://theperfectpack.com/author/pkshiu/

May 2020

30 min 17 sec

Our guest Sara Morgan explains how a sick day led to a love of coding and how questions like, "Would you rather plan a party or take a doorknob apart?" can help point you towards a career. Sara also talks about how your network enables more industry portability than your expertise can, and how important attitude and perspective can be in shaping your future. We also talk about applying technology toward kids' sports and fishing.   The 7 Habits of Highly Effective People https://www.franklincovey.com/the-7-habits.html  (book is available on Amazon) The Speed of Trust https://www.speedoftrust.com/ (book is available on Amazon) Wisdom Quotes https://wisdomquotes.com/ The Cadillac of Fish Finders for ice fishing https://www.vexilar.com/  Youtube bass fishing videos: https://www.google.com/search?q=youtube+bass+fishing+videos&rlz=1C1CHBF_enUS703US703&oq=youtube+bass+fishing&aqs=chrome.1.69i57j0l7.6841j0j4&sourceid=chrome&ie=UTF-8  Lacrosse shooting w/Paul Rabil on Youtube https://www.youtube.com/watch?v=ujqm0sdy93M  

May 2020

32 min 39 sec

Matt Hodges (fellow member of the Commodore Army) applied lots of grit and determination to graduate with a CS degree at a time when 93% were quitting the major. Like our previous guest John Newman, Matt got to view development from a lot of different angles before becoming part of the organization (QA, DBA, Ops, etc). We talk about how being thankful and humble can be a really important part of your career, and how being the Excel stat geek can endear you to your softball team.   Stonehill College: https://www.stonehill.edu/ Staples (Contract Space): https://www.staplesadvantage.com/ Curriculum Associates: https://www.curriculumassociates.com/ React Redux: https://react-redux.js.org/ React Sagas: https://redux-saga.js.org/ CreateJS: https://createjs.com/ LinkedIn Learning: https://www.linkedin.com/learning/ VueJS: https://vuejs.org/ i18n: https://www.npmjs.com/package/i18n Thanks A Thousand: https://www.amazon.com/Thanks-Thousand-Gratitude-Journey-Books/dp/1501119923 SIM Boston: https://www.simboston.org/home

Apr 2020

31 min 51 sec

Khan Klatt has been involved in education technology for the last 7 years, on both the for-profit and non-profit sides of the industry. Khan talks about how some things change and some stay the same between those two worlds, how he got his start in software, the front-end focus in ed tech, and how he applies "otaku" to his hobby of building light displays.   CFC’s Mission: https://www.cfchildren.org/blog/2016/04/safe-children-thriving-in-a-peaceful-world/ UIUC https://en.wikipedia.org/wiki/NCSA_HTTPd CFC https://www.cfchildren.org/ Open Educational Resources (OER) - https://en.wikipedia.org/wiki/Open_educational_resources Bob Martin / Clean Code - https://en.wikipedia.org/wiki/Robert_C._Martin NoOps/ZeroOps - https://www.cio.com/article/3407714/what-is-noops-the-quest-for-fully-automated-it-operations.html Otaku - https://en.wikipedia.org/wiki/Otaku Falcon PixelController - https://www.pixelcontroller.com/store/index.php xLights Software - https://xlights.org/

Apr 2020

35 min 19 sec

Chris Stasonis, VP of Engineering at Lola.com talks about the trajectory of an engineering career, and how to decide at critical junctures - "Stay or leave a company? Stay technical or consider management? How do I become a good (not average) manager?" Chris also (drum roll) keeps chickens and has automated some of the coop life. We talk a bit about the prosumer-ization of flying private airplanes as well.   "Being Geek" - the software developer's career handbook https://www.amazon.com/Being-Geek-Software-Developers-Handbook/dp/0596155409 Author page https://randsinrepose.com/ Reid Hoffman's "The Alliance" https://www.amazon.com/Alliance-Managing-Talent-Networked-Age-ebook/dp/B00JTJ84EW/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585582216&sr=1-1 The GitHub repo Chris forked for the chicken door robotics https://github.com/ericescobar/Chicken_Door Guide for aspiring software managers https://www.amazon.com/Managers-Path-Leaders-Navigating-Growth/dp/1491973897  "Infinity pools" book https://www.amazon.com/Make-Time-Focus-Matters-Every/dp/B07DHT9BZV/ref=sr_1_1?crid=FP15NXKU2RCQ&keywords=make+time&qid=1585588299&s=books&sprefix=make+time%2Cstripbooks%2C159&sr=1-1 For hardcore airplane geeks https://foreflight.com/ 

Apr 2020

37 min 50 sec

If your team grows 4x in a year it can be hard to keep up! Ken Pickering talks about bracing for the influx, living with a Scala architecture, and working in consumer-facing companies.  Hear how boxing competitively provides the necessary stress relief for the software industry (link below to sponsor Ken in this year's Haymakers for Hope charity tournament!) Hopper: https://www.hopper.com/ (and download the App!) Haymakers for Hope: https://haymakersforhope.org/event/boston/2020/rock-n-rumble-x/ken-pickering Harry Potter Programmable Wand: https://kano.me/us/store/products/coding-wand

Mar 2020

36 min 9 sec

Our guest Ben Szekely talks about pioneering semantic technologies at CSI for over a decade. As an SVP and Head of Field Operations, Ben has been applying graph technology to the human data model and other tough problems. In his spare time, he is also an avid skier (think jumping out of a perfectly good helicopter onto a mountain in Alaska) and kiteboarder. Hear about how the highest kiteboard jump in the world happened in Massachusetts Bay!   Cambridge Semantics, https://www.cambridgesemantics.com/  Video and whitepaper on Data Fabric https://www.cambridgesemantics.com/robust-agile-and-comprehensive-the-story-of-the-data-fabric/.  Jobs @ Cambridge Semantics https://www.cambridgesemantics.com/about-us/careers/  Heliskiing video from Alaska https://www.youtube.com/watch?v=COKHFZd0ZNE WooSports kiteboard jump measurement https://woosports.com/

Mar 2020

30 min 15 sec

Vikas Singhvi went from the ultimate for-profit industry (financial services software) to a running IT for a non-profit. Hear his lessons learned, along with how to level up using online resources, and what DevSecOps is. We talk about continuous compliance and how to reconcile Agile methodologies with regulated industries. We also cover trying to retain culture and traditions from the old country when living in a new country.  Vikas on LinkedIn:  https://www.linkedin.com/in/vikassinghvi/  Software Composition Analysis https://resources.whitesourcesoftware.com/blog-whitesource/software-composition-security-analysis Continuous Compliance https://www.pulsant.com/knowledge-hub/blog/what-is-continuous-compliance/ DevSecOps https://www.redhat.com/en/topics/devops/what-is-devsecops SonarQube https://www.sonarqube.org/ Snyk https://snyk.io/  

Mar 2020

34 min 22 sec

Our guest in Episode 015 is John Newman, Senior Software Engineer (Java/Spring/Oracle). After growing up on a steady diet of BBSes, John went from the physical therapy program to the programming program. After his start in Ops he moved to Dev and has been coding ever since. John talks about developing for the fun of it, his early days on the dial-up bulletin board systems in Boston, and how coaching youth sports helps him with his job.    What is a BBS - https://en.m.wikipedia.org/wiki/Bulletin_board_system Commodore 64 - https://www.google.com/amp/s/gizmodo.com/a-commodore-64-clone-with-a-working-retro-keyboard-will-1835836875/amp Umass Lowell CS Dept. - https://www.uml.edu/sciences/computer-science/ BU Met CS - https://bumetprograms.bu.edu/computerscience/ Spring Boot - https://spring.io/projects/spring-boot

Feb 2020

35 min 2 sec

In Episode 014 I talk to Tim Callaghan, VP of Technology at Crunchtime. Tim has some great stories from a previous job where they embraced open source, extended it, and competed with it on occasion. His story about attending a presentation that (surprise!) ended up being about his benchmarking code at a worldwide MongoDB conference is a must-listen! We also talk about inspiring the next generation of coders and cloud provider merits. Tim on LinkedIn https://www.linkedin.com/in/timcallaghan/ @tmcallaghan (twitter) acmebenchmarking.com (blog)   The mongodb presentation - slide 7 was where it all started! https://www.mongodb.com/presentations/mythbusting-understanding-how-we-measure-performance-mongodb   Tim's benchmark applications @ github https://github.com/tmcallaghan/sysbench-mongodb  https://github.com/tmcallaghan/iibench-mongodb  mongodb 3.0 bug hunt winners https://www.mongodb.com/blog/post/announcing-mongodb-30-and-bug-hunt-winners mongodb 2.6 bug hunt winners https://www.mongodb.com/blog/post/bug-hunt-winners-for-mongodb-26-rc0 Tokutek’s fork of Mongodb https://www.percona.com/blog/2013/06/19/announcing-tokumx-v1-0-tokumongo-you-can-have-it-all-2/ Cloud provider usability http://www.acmebenchmarking.com/2015/12/cloud-provider-usability.html  

Feb 2020

37 min 35 sec

We kick off Season Two with Steve Kaufer, CEO of TripAdvisor, Inc. Steve made the long trek across the highway in Needham to talk to me about what initially excited him about computers, what he learned at each stage in TripAdvisor's growth, and what he would go back and tell himself if he had a time machine. We also talk about fencing, the TripAdvisor Charitable Foundation, and the anti-bureaucracy challenge. How does your outlook on acquisitions change from being a $50M company to being a $4B company? You won't want to miss the lessons learned and how to use the "mirror test" to determine what price to charge when you have no clue how to value something. TripAdvisor Refugee relief : https://www.tripadvisor.com/vpages/refugee_relief.html  Sabre fencing in MA:  http://zetafencing.com/  Boston fencing club:  https://www.bostonfencingclub.org/  The Pan-Mass Challenge:  https://www.pmc.org/  Other ways to price services (besides the Mirror Test):  https://www.inc.com/guides/price-your-services.html   

Jan 2020

33 min 45 sec

It's almost time for the business world to hibernate for a couple of weeks, and Underserved is shipping some yuletide bits to enjoy during the break! We have taken some cuts we did not have room for in our regular episodes and packaged them here. This bonus episode is the end of Season One of Underserved. Season two is coming in early 2020, see you then! Show notes: Buoyancy - Forbes article https://www.forbes.com/sites/lizryan/2016/12/19/10-good-reasons-to-change-jobs-every-3-5-years/#4d8f9cf2777b Why do Hackathons? https://www.thetechedvocate.org/benefits-participating-hackathon/ Benefits of GITHUB https://apiumhub.com/tech-blog-barcelona/using-github/ When to get an endorsement/reference https://www.themuse.com/advice/the-right-and-wrong-way-to-ask-someone-to-be-a-reference Advice about counter-offers: https://thehiredguns.com/should-you-accept-a-counteroffer/   

Dec 2019

31 min 34 sec

How many people started their data science career at 16 years old? Then took a sabbatical to play with famous jazz musicians? And subsequently bootstrapped the US presence for a Norwegian data science firm? I know one! His name is Russ Wilcox. On this week's Underserved Russel explains how a Tesla sees the world (and how it can be fooled), how to teach an old AI new tricks, and we discuss the ethical implications of artificial intelligence. If you ever wondered how machine learning worked, or if the rise of SKYNET is imminent, this is the podcast for you.   Russel's company, Sannsyn US Sannsyn.com/us   Gradient Descent: https://en.wikipedia.org/wiki/Gradient_descent  Convolutional neural networks: https://papers.nips.cc/paper/4824-imagenet-classification-with-deep-convolutional-neural-networks  Anders Hanssen: https://www.mn.uio.no/math/personer/vit/anderch/  Tensorflow: https://www.tensorflow.org/ Keras: https://keras.io/  Pytorch: https://pytorch.org/  Comparison of TF, Keras, PT: https://dzone.com/articles/tensorflow-vs-pytorch-vs-keras-for-nlp  Anthony Fung: https://www.anthonyfungmusic.com/  George Garzone: http://www.georgegarzone.com/  The Russ Wilcox Jazz Group : https://www.facebook.com/rwilcoxjazz/  

Nov 2019

38 min 49 sec

Arvind Singh https://www.linkedin.com/in/aaroh/  is a software developer that specializes in security and identity management. He has been a proponent of open source software for over two decades, particularly BSD derivatives of Unix. We talk about how open source is the unsung hero of the Internet, the proliferation of open source licensing models, coming up from the west coast of India to the East coast of the US, and where the best Indian food in Boston is (hint: JP). We also talk restoring bicycles and bike trails in the Boston area.    A practical guide to open source license compliance  https://www.softwarefreedom.org/resources/2008/compliance-guide.html  Binary GPL checker tool  https://lwn.net/Articles/386280/  Code together live in VS  https://code.visualstudio.com/blogs/2017/11/15/live-share  Indian food: 1st place for Arvind is Bukhara  https://www.bukharabistro.com/ Indian food: Close second is Mela https://melainboston.com/  The Minuteman Bikeway http://minutemanbikeway.org/  Mass State biking advocacy https://www.massbike.org/  BONUS: Sarson Ka Saag recipe https://www.youtube.com/watch?v=1ZoqWWtagHY 

Nov 2019

34 min 24 sec

Brian Adams got into QA by way of customer service, and has developed his testing skills, user empathy, and teamwork to become a top professional. We talk about best practices for performing quality assurance, QA in an agile lifecycle, and making the most out of distributed teams. Brian is also a veteran of multiple marathons (the running kind) so we talk about his rituals and routines.   The combined BA/QA role:  https://www.emids.com/defining-the-baqa-role/  Microsoft OneDrive is taking over DropBox and GDrive:  https://onedrive.live.com/about/en-us/  Learning from your coworkers:  https://idealistcareers.org/learn-from-coworkers/  MapMyRun:  https://www.mapmyrun.com/   Bowling in Tewksbury:  https://wamesitlanes.com/ 

Nov 2019

31 min 16 sec

I have known Mark Carbrey for over 20 years, from my first job in the software development industry. One fateful day I asked to audit a class he was teaching and our paths have been intertwined ever since. We have worked together, helped one another with projects, and both learned a lot along the way. Mark has worked leading software development teams and organizations up to the CTO/CIO level, has helped companies improve quality, figuring out how to pass audits, and facilitate acquisitions. Topics include "What is it like having hundreds of people trying to sell to you?" and "Why are security audits becoming harder and more commonplace?"   ISO 27001: Information Security Management  https://www.iso.org/isoiec-27001-information-security.html  Cyber Hygiene:  https://digitalguardian.com/blog/what-cyber-hygiene-definition-cyber-hygiene-benefits-best-practices-and-more  Yes, it's all about the PowerPoint:  https://business.tutsplus.com/tutorials/how-to-learn-powerpoint--cms-29884   Mark on LinkedIn:  https://www.linkedin.com/in/mark-carbrey-6a7672/  Tasty Bytes BBQ:  http://tastybytesbbq.com   

Oct 2019

34 min 27 sec