Press 1 For Nick

By CX of M Radio

The Press 1 For Nick podcast is both educational and engaging. Each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons that are focused on Customer Service and Customer Experience. On this podcast, Customer Service and CX expert Nick Glimsdahl, and his guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   𝐆𝐄𝐓 𝐂𝐎𝐍𝐍𝐄𝐂𝐓𝐄𝐃: 🌍 LinkedIn: https://www.linkedin.com/company/press-1-for-nick/ 📹 Subscribe to the channel: https://www.youtube.com/channel/UCje-gI_3Ca1AGXUvcPxz7VA 🐦 Twitter: https://twitter.com/Press1ForNick

  1. 1.
    Shep Hyken - Author of I'll Be Back
    30:24
  2. 2.
    [REPLAY] Derek Gaunt [Tactical Empathy]
    44:27
  3. 3.
    Nick Glimsdahl - Host, Press 1 For Nick [Thankful]
    27:32
  4. 4.
    Jim Knight - Speaker, Author, Podcaster [Culture That Rocks!]
    25:58
  5. 5.
    Jamey Lutz - Author, Pathway to Purpose [Purpose]
    32:42
  6. 6.
    Laura Gassner Otting - Author of Limitless [Happiness]
    37:19
  7. 7.
    Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]
    31:18
  8. 8.
    Kyle Seagraves - Founder and Certified Mortgage Advisor on Win The House You Love [Mortgage Experience]
    35:55
  1. 9.
    Alex Frommyer - Founder/CEO Beam Dental [Member Experience]
    37:08
  2. 10.
    Joey Coleman - Author, Never Lose A Customer Again [Customer Service]
    33:14
  3. 11.
    Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Customer Service]
    32:26
  4. 12.
    Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]
    36:17
  5. 13.
    Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]
    30:44
  6. 14.
    Darren Hood – Senior Learning Experience (LX) Designer at Michigan State University
    36:55
  7. 15.
    Howard Tiersky - CEO, FROM, The Digital Transformation Agency [Digital Transformation]
    28:16
  8. 16.
    Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service]
    36:19
  9. 17.
    Michael Hinshaw – President at McorpCX [Customer Experience]
    28:19
  10. 18.
    Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation]
    24:55
  11. 19.
    Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 1 of 2 [Negotiation]
    23:51
  12. 20.
    Paul Catherall - Director of Customer Care at Ultra Mobile. Co-host of Fireside Chats without the Fires podcast [Customer Service]
    34:49
  13. 21.
    Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]
    36:43
  14. 22.
    Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]
    31:10
  15. 23.
    Bob Burg - Bestselling coauthor of “The Go-Giver” [Giving]
    39:18
  16. 24.
    Ron Kaufman - New York Times Bestselling Author "UPLIFTING SERVICE" [Service]
    30:58
  17. 25.
    Melina Palmer, Author of What Your Customer Wants and Can’t Tell You [Behavioral Economics]
    34:39
  18. 26.
    Mary Poppen - Chief Customer Officer, Glint at LinkedIn (Customer Success)
    38:04
  19. 27.
    Dan Brousseau - Senior Vice President, Head of Client Experience at City National Bank [Customer Experience]
    24:46
  20. 28.
    Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]
    29:26
  21. 29.
    Dr. Chris Phelps - Dentist, Author & Cialdini Method Certified Trainer [Influence]
    31:22
  22. 30.
    J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]
    43:50
  23. 31.
    Ben Gertz - Director of Learning and Development at EcoWater Systems LLC [Learning & Development]
    36:25
  24. 32.
    Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]
    24:52
  25. 33.
    Ebrahim Hyder - VP Consumer Support at Michael Kors [Customer Service]
    40:43
  26. 34.
    Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors
    35:41
  27. 35.
    Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation]
    25:08
  28. 36.
    Genefa Murphy - Chief Marketing Officer at Five9 [Marketing / Contact Center]
    33:18
  29. 37.
    Jason Bradshaw - Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience]
    33:07
  30. 38.
    Stacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Employee Engagement]
    25:05
  31. 39.
    Jason Van Camp - Author of Deliberate Discomfort: How U.S. Special Operations Forces Overcome Fear and Dare to Win by Getting Comfortable Being Uncomfortable [Service]
    32:48
  32. 40.
    Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service]
    37:19
  33. 41.
    Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience]
    37:45
  34. 42.
    Peter Fader - Professor of Marketing, the Wharton School of the University of Pennsylvania [Customer Centricity]
    49:53
  35. 43.
    Jenny Dempsey - Customer Experience Manager at NumberBarn and FruitStand LLC [Customer Experience]
    30:34
  36. 44.
    Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]
    32:46
  37. 45.
    Kwame Christian - Author, Finding Confidence in Conflict [Conflict]
    28:31
  38. 46.
    Steve Zannos - Sr. Director, Service Delivery at Electrolux [Customer Service]
    42:09
  39. 47.
    Nick Martin - Manager, Customer Experience - Quality, Training, and Development at Harry's, Inc. [Customer Experience]
    33:15
  40. 48.
    Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]
    1:25:00
  41. 49.
    Eric Farber - Author, The Case for Culture [Culture]
    35:51
  42. 50.
    Bronkar Lee - Keynote Speaker, Music Producer & Velocity Coach at Instrumental Humans [Customer Experience]
    43:22

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