ASOA EyeTalks Radio

By American Society of Ophthalmic Administrators (ASOA), A Strategic Partner of the American Society of Cataract and Refractive Surgery

EyeTalks Radio delivers strategies and techniques for success in the field of ophthalmic practice management through rich content and periodic interviews with subject matter experts on topics of interest to those who run the business side of ophthalmology including: human resources, practice development and benchmarking, government and regulatory compliance, productivity, and more.

  1. 1.
    How “Friction” Created Amazon… and How Reducing it Can Save Your Practice!
    7:47
  2. 2.
    Every Mushroom is Edible Once—7 Steps for Recovering from a Mistake
    8:02
  3. 3.
    Critical Aspects to Consider for DURYSTA™ (bimatoprost intracameral implant) Billing and Reimbursement
    22:44
  4. 4.
    Surviving the Nursing Shortage–What We Can Learn from Hospitals
    9:05
  5. 5.
    Q&A: Patient Flow, with Jane Shuman and Myra Cherchio
    16:27
  6. 6.
    Six Simple Steps to Improve Your Income Statement
    8:10
  7. 7.
    Technician Training in the Small Practice—5 Tips
    6:42
  8. 8.
    Q&A: Avoiding Burnout and Creating Personal and Professional Satisfaction with Sondra Hoffman
    19:57
  1. 9.
    Informed Consent in Your ASC
    7:35
  2. 10.
    Q&A: Using CareCredit as a Business Tool, Not Just Patient Financing
    14:38
  3. 11.
    6 Steps for Kickstarting Your Optometric Referral Network
    7:23
  4. 12.
    Q&A: Optical Operations
    29:06
  5. 13.
    A Guiding Star Is Born— How Adopting a New Approach to Feedback Transformed Our Practice Culture
    12:10
  6. 14.
    Ready, Set, Know—How We Increased Conversion Rates by Empowering Our Patients
    6:27
  7. 15.
    Q & A Interview – How to Become a COE
    12:40
  8. 16.
    Practicing Intrapreneurship in Your Organization
    7:57
  9. 17.
    Training Employees to Create Exceptional Patient Experiences—5 Tips
    8:00
  10. 18.
    The Best Lens “Recipe” for Dispensary Success— Fewer Ingredients in the Right Portions
    7:52
  11. 19.
    Making a Difficult Journey a Little Easier
    8:49
  12. 20.
    Wearable Technology — Don’t Let Smart Technology Outsmart You
    7:39
  13. 21.
    When Managers Disagree
    8:27
  14. 22.
    Q & A Interview – Operation Sight
    17:33
  15. 23.
    Taming the Torment…Gaining Improved Cooperation with the Most Difficult Staff and Physicians
    30:07
  16. 24.
    Recruiting Strategies for Ophthalmology—Where to Search for New Physicians
    5:53
  17. 25.
    ASCs: The Never-Ending Quest for Quality
    23:42
  18. 26.
    Pity the Woodpecker— Making Meetings Productive
    8:42
  19. 27.
    Training Technicians to Be Critical Thinkers
    7:22
  20. 28.
    Developing Your Mid-Level Managers
    9:01
  21. 29.
    We All Scream for… Exemplary Customer Service
    8:56
  22. 30.
    Documenting Eye Codes–Just How Compliant Are You?
    9:33
  23. 31.
    Getting Things Done in the Busy and Changing World of Health Care!
    20:03
  24. 32.
    What NOT TO DO When Hiring a New Provider
    9:41
  25. 33.
    Top 10 Interpersonal Skills for Practice Administrators
    9:36
  26. 34.
    The Leadership Dyad: Administrator and Managing Partner
    8:13
  27. 35.
    10 Steps for Streamlining the Appeals Process
    9:15
  28. 36.
    HR: Onboarding New Employees
    54:06
  29. 37.
    Compliance Success: Doing the Right Thing and Doing Things Right
    10:02
  30. 38.
    Advancing Your Superhero Powers: The Genius of Inquiry
    14:35
  31. 39.
    Assessing Your Risk for an Audit
    54:22
  32. 40.
    Attracting All-Star Employees to Your Practice
    9:31
  33. 41.
    MACRA and MIPS in 2018
    25:59
  34. 42.
    HR: Handling Workplace Conflict and Employee Complaints
    29:08
  35. 43.
    Gaining Support as a New Manager
    8:27
  36. 44.
    When You’re the New Kid in Town, Advice “Dear Abby” Style
    9:54
  37. 45.
    Human Resources: Avoiding the Pitfalls of Disciplining Employees
    10:06
  38. 46.
    Benchmarking with ASOAnalytics
    28:08
  39. 47.
    Benchmarking for Better Business Decisions
    44:05
  40. 48.
    Productivity: Prioritizing Paperwork, Staff and Critical Functions
    21:48
  41. 49.
    Middle-Management: Dealing with Difficult Decisions
    10:56
  42. 50.
    MACRA: Understanding MIPS Categories and Your Composite Score
    17:23

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