Customer Service Revolution

By John DiJulius

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

  1. 1.
    038: The Chick-fil-A of Police Departments
    56:52
  2. 2.
    037: Struggle Well
    51:43
  3. 3.
    036: If You Don’t Grow The Team, You Can’t Grow The Business
    48:57
  4. 4.
    035: Tough Times: Tougher Teams
    56:52
  5. 5.
    034: The Legacy of Tony Hsieh, The Man Who Built Zappos Into a Customer Experience Powerhouse
    44:50
  6. 6.
    033: The Secret Behind How Chick-fil-a Gets Their Young Workforce to Deliver World-Class Customer Service Consistently
    53:35
  7. 7.
    032: What it Takes to Be a Revolutionary
    13:04
  8. 8.
    031: How to Be The Brand Employees Can't Live Without
    15:54
  1. 9.
    030: How To Be The Brand Customer's Can't Live Without
    15:44
  2. 10.
    029: State of Service
    24:00
  3. 11.
    028: Recapping Week 5 of The Customer Service Revolution Conference
    49:35
  4. 12.
    027: Recapping Week 4 of The Customer Service Revolution Conference
    1:02:54
  5. 13.
    026: Recapping Week 3 of The Customer Service Revolution Conference
    57:36
  6. 14.
    025: Recapping Week 2 of The Customer Service Revolution Conference
    41:18
  7. 15.
    024: Recapping Week 1 of The Customer Service Revolution Conference
    54:24
  8. 16.
    023: Chosen Suffering with Tom Ryan
    1:01:02
  9. 17.
    022: Health & Wellness Has Never Been More Vital Than It Is Today with Dr. Paul Bizjak
    53:44
  10. 18.
    021: Boring Loses Business with Darren LaCroix
    40:22
  11. 19.
    020: Your Hidden Superpower with Adrienne Bankert
    54:56
  12. 20.
    019: Leadership Lessons from a Legend!
    38:56
  13. 21.
    018: The Trust Edge with David Horsager
    39:18
  14. 22.
    017: Meet John DiJulius
    37:41
  15. 23.
    016: The Practice with Seth Godin
    43:28
  16. 24.
    015: Cash is King, The Goal is Survival with Chief Evangelist Guy Kawasaki
    39:40
  17. 25.
    014: If It’s Worth Doing, It’s Worth Doing Wrong with Arnie Malham
    1:00:53
  18. 26.
    013: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 2
    55:02
  19. 27.
    012: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 1
    45:51
  20. 28.
    011: Fostering Social Responsibility with DJ Santiago
    1:01:10
  21. 29.
    010: Becoming a Virtuoso with Mike Rayburn
    44:21
  22. 30.
    009: Making Customer Experience Your Best Marketing Strategy with Dan Gingiss
    51:31
  23. 31.
    008: The Guide to a World-Class Customer Service Experience with Craig Russell
    40:18
  24. 32.
    007: Giving a World-Class Employee and Customer Experience with Mike and Tina Hodges
    51:37
  25. 33.
    006: Walking Through Fire for Your People with Jim McManemon
    44:29
  26. 34.
    005: How to Be the ONLY in Your Industry with Jesse Cole
    40:05
  27. 35.
    004: The Three-Tiered Approach to Leadership with Alden Mills
    34:54
  28. 36.
    003: How to Lead in a Crisis
    52:38
  29. 37.
    002: Opportunities in Adversity
    6:38
  30. 38.
    001: What Will Be Your Quarantine Narrative?
    6:54
  31. 39.
    Welcome to the Customer Service Revolution
    2:43

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