The Modern Customer Podcast

By Blake Morgan

The Modern Customer Podcast is a show that provides surprising and counter-intuitive insights on customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.

  1. 1.
    How To Be A Better Leader for Customers and Employees
    34:05
  2. 2.
    How David’s Bridal Launched A Successful Loyalty Program During A Pandemic
    12:44
  3. 3.
    How David’s Bridal Used Digital Transformation To Update Its CX (Part 1)
    34:00
  4. 4.
    3 Ways Customer Preferences Are Evolving In Banking
    31:26
  5. 5.
    How To Create Remarkable Experiences Customers Want To Share
    32:19
  6. 6.
    COVID Customers Are Counting On You—Are You Rising To The Occasion?
    9:49
  7. 7.
    The One Thing Every Contact Center Bot Needs
    32:03
  8. 8.
    How To Engage Customers In An Uncertain World
    32:10
  1. 9.
    6 Steps To Build Returning Customers
    32:56
  2. 10.
    How To Deliver Effective Hyper-Personalized Experiences
    34:24
  3. 11.
    How Better Health Helps Customers Do Hard Things Easily
    31:53
  4. 12.
    COVID Taught Us The Importance Of Community
    11:03
  5. 13.
    How To Create Honest Experiences For Women
    35:18
  6. 14.
    The Importance Of Performing A CX Audit
    34:33
  7. 15.
    The Rise Of Chief Experience Officers
    36:20
  8. 16.
    How To Simplify Digital Transformation
    31:50
  9. 17.
    Customer Experience Starts With Company Culture
    33:02
  10. 18.
    Why Master Data Management Matters
    34:02
  11. 19.
    The Biggest Mistake Companies Make In Digital Transformation
    37:59
  12. 20.
    The Future of Customer Service Is Conversational
    34:03
  13. 21.
    3 Crucial CX Metrics
    32:46
  14. 22.
    How Kate Johnson Leads Change At Microsoft
    43:51
  15. 23.
    An Economist On Why Price Gouging Regulation Actually Caused More COVID Cases And Deaths
    37:35
  16. 24.
    How the Former Impossible Foods Brand Lead Created A Plant-Based Drink Brand
    35:40
  17. 25.
    How To Meet Customers Where They Are With Knowledge Management
    34:19
  18. 26.
    CMO Lessons From Bruno Mars' Brand SelvaRey Rum
    32:48
  19. 27.
    The State Of The Economy In 2021
    23:12
  20. 28.
    How To Be A B2B Marketer In A Pandemic
    36:28
  21. 29.
    How To Build A Loyalty Program In A Post-COVID World
    33:52
  22. 30.
    How Birchbox Meets Customers Where They Are
    31:58
  23. 31.
    How Urban Air Pivoted To Thrive During COVID
    35:14
  24. 32.
    How To Be An Effective Virtual Communicator
    36:42
  25. 33.
    How One Mom Created An Organization To Help New Moms
    33:07
  26. 34.
    Branding In The Era Of Racial Justice
    29:01
  27. 35.
    An Innovative Approach To The Future Of Returns
    32:45
  28. 36.
    Why Search Matters To E-Commerce Now More Than Ever
    31:57
  29. 37.
    Behind The Scenes Of The Early Days Of Amazon
    27:59
  30. 38.
    What Modern Customers Want In Light Of COVID
    33:21
  31. 39.
    6 Ways To Break Free From Boring Meetings
    31:48
  32. 40.
    What Does Customer Loyalty Mean In 2021?
    32:43
  33. 41.
    How Bank Of America Pivoted To Serve Contactless Customers
    31:36
  34. 42.
    How To Modernize Customer Interactions For The Smartphone Era
    32:22
  35. 43.
    Blake’s 5% Rule For New Year’s Resolutions
    12:32
  36. 44.
    Shep Hyken’s Prediction For 2021
    38:43
  37. 45.
    Blake's Top 5 Customer Experience Predictions For 2021
    22:19
  38. 46.
    7 Trends Shaping CX In 2021
    31:43
  39. 47.
    How The Pet Industry Adapted During COVID
    32:26
  40. 48.
    4 CX Takeaways From 2020
    31:52
  41. 49.
    How Belvedere Vodka Shares Its Story Through CX
    31:08
  42. 50.
    5 Tips To Create The Perfect Customer Survey
    32:39

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