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CHURN.FM

By Andrew Michael

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

  1. 1.
    EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention10/16/2019
    43:22
  2. 2.
    EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework10/09/2019
    48:21
  3. 3.
    EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it10/02/2019
    45:43
  4. 4.
    EP 28 | Omid Razavi (ServiceNow) - Preventing churn by building out a product success team09/25/2019
    36:59
  5. 5.
    EP27 | Jenny Campbell (DiscoverOrg) - 3 crucial customer health metrics you should monitor to prevent churn09/18/2019
    49:34
  6. 6.
    EP26 | Yu-Kai Chou - Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention09/11/2019
    46:29
  7. 7.
    EP25 | Vinay Bhagat (TrustRadius) - How to increase customer retention by adapting to the modern buyer’s journey09/04/2019
    47:08
  8. 8.
    EP24 | Guillaume Cabane - 4 Simple churn crushing tactics to unlock hyper-growth for your startup08/28/2019
    46:52
  1. 9.
    EP23 | Eleanor Dorfman - Faster is not always better: How Segment improved retention by adding friction to their onboarding process08/21/2019
    43:21
  2. 10.
    EP22 | Michael Redbord - How HubSpot turns customers into marketers by creating a customer-driven culture08/14/2019
    47:00
  3. 11.
    EP21 | Jinny Oh (Wandr) - How product strategy and UX design impact churn08/07/2019
    45:05
  4. 12.
    EP20 | John Gleeson - How KeepTruckin keeps a near-perfect customer retention rate07/31/2019
    44:58
  5. 13.
    EP19 | Wes Bush (ProductLed Institute) - Product-led growth, a buzz word or just good business?07/24/2019
    46:13
  6. 14.
    EP18 | Tina Todorovic - How this early-stage startup used instructional videos to curb churn07/17/2019
    39:21
  7. 15.
    EP17 | Stephen Levin (Zapier) - Why churn cannot be measured with a single number07/10/2019
    45:17
  8. 16.
    EP16 | David Skok (Matrix Partners) - Why churn is a critical metric for investors to understand when evaluating a startup07/03/2019
    45:17
  9. 17.
    EP15 | April Dunford - How to develop a retention building product positioning06/26/2019
    45:25
  10. 18.
    EP14 | Dennis Kayser - How Forecast uses predictive modelling to combat churn06/19/2019
    39:54
  11. 19.
    EP13 | Andrus Purde - How user acquisition impacts churn and how to measure it effectively06/12/2019
    38:25
  12. 20.
    EP12 | Patrick Campbell - How Profitwell increased their customer lifetime value from $6k to $150K06/05/2019
    41:48
  13. 21.
    EP11 | Mike Fiorillo - How Invision accidentally increased retention by focusing on virality 05/29/2019
    42:14
  14. 22.
    EP10 | Julie Hogan (Drift) - Drift's focus on their customer's success and it's churn crushing effects05/22/2019
    43:56
  15. 23.
    EP9 | Steli Efti (Close) - How to build a sustainable sales model that drives long term retention05/15/2019
    38:19
  16. 24.
    EP8 | Shaun Clowes (Metromile) - Retention and engagement lessons learned building Atlassian’s growth team from 0 to 50 people strong 💪05/08/2019
    44:25
  17. 25.
    EP7 | Pulkit Agrawal (Chameleon) - How to build a churn busting user onboarding experience05/01/2019
    41:18
  18. 26.
    EP6 | Nir Eyal (Hooked) - Frequency is the key to building habits into your product04/24/2019
    38:36
  19. 27.
    EP5 | Heidi Gibson (GoDaddy) - GoDaddy's magic metric for crushing churn04/17/2019
    1:03:20
  20. 28.
    EP4 | Pedro Magrico (Typeform) - Integrations are sticky04/10/2019
    43:20
  21. 29.
    EP3 | Janna Bastow (ProdPad) - Value-based pricing for the win04/03/2019
    40:58
  22. 30.
    EP2 | Savvas Zortikis (Viral Loops) - Winning with customer success03/31/2019
    45:10
  23. 31.
    EP1 | Brian Balfour (Reforge) - Churn is the silent killer03/31/2019
    35:23
  24. 32.
    EP0 | Andrew Michael (Churn.fm) - Intro03/31/2019
    2:07

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