The PayPod

Payments Canada

Welcome to The PayPod, Payments Canada’s multi-episode podcast which explores the trends and topics influencing payments in Canada and around the world.Hear Cyrielle Chiron, Chief Strategy Officer at Payments Canada and host of The PayPod, interview leading experts and respected thought leaders about the changing payments landscape, the needs of Canadians and how payments Modernization will deliver on them.

All Episodes

Welcome to The PayPod podcast, a multi-episode series of everything to do with Canada’s ambitious payments modernization mission. In this inaugural episode, Justin Ferabee and Jan Pilbauer of Payments Canada are joined by Lauren Fleming, a financial services advisor from EY who recently completed a study for Payments Canada that, among other insights, quantified that the manual matching of payments to invoices cost businesses billions of dollars a year. Lauren explains how, according to the study, a good portion of between $3 and $6.5 billion dollars annually, currently invested in reconciling account receivables and payables, could be eliminated, ushering in a new wave of service and product innovation among fintech and paytech companies.

Mar 2018

24 min 25 sec

Justin is joined by Dan Kelly, President & CEO of the Canadian Federation of Independent Business (CFIB), and Siena Dixon, Head of Marketing and Communications of Ollie Quinn, to discuss small and medium-sized businesses’ payments needs. The payments landscape continues to evolve, making it more important than ever for businesses to keep pace. However, a recent Leger survey conducted by Payments Canada noted that Canadian businesses still use credit cards, cash and cheques as top payment methods. The trio discusses how we must continue to modernize the ecosystem to help Canadian businesses grow, keep customers, clients and stakeholders happy as well as keep pace with other countries that have already made friction-free payment options a top priority.Host:Justin Ferrabee, COO Payments Canada As Chief Operating Officer, Justin is responsible for the organization’s information technology and corporate functions, including operationalizing Payments Canada’s vision and strategic plan for payments in Canada. Read more about Justin at payments.ca.Guests:Dan Kelly, President & CEO, Canadian Federation of Independent Business (CFIB)Siena Dixon, Head of Marketing and Communications, Ollie Quinn

May 2018

28 min 2 sec

Justin is joined by Shannon Lee Simmons, author, financial planner and founder of The New School of Finance; freelance journalist and author Ceri Marsh; and, David Cravit, vice president, ZoomerLive and ZoomerU to discuss millennial, generation X and baby boomer’s payments needs. Ultimately, Canadians want more choice for payment options that are safe, secure, efficient and reliable. As each of the respective generations go through various life stages, respective needs and wants evolve – in some unexpected ways as well. Host:Justin Ferrabee, COO Payments Canada As Chief Operating Officer, Justin is responsible for the organization’s information technology and corporate functions, including operationalizing Payments Canada’s vision and strategic plan for payments in Canada. Read more about Justin at payments.ca.Guests:Shannon Lee Simmons, author, financial planner and founder The New School of Finance (millennial)Ceri Marsh, freelance journalist and author (generation X)David Cravit, vice president, ZoomerLive and ZoomerU (baby boomer)

Jun 2018

32 min 18 sec

Justin Ferrabee is joined by a panel of female leaders bringing change to the payments industry. Elena Litani, director of banking and capital markets solutions, nanopay; president and founder of The Fletcher Group, Jennifer Tramontana; and Shemina Jiwani, SVP business development, AscendantFX discuss their role in the modernization of the payments industry. Being modern is about more than technology and infrastructure - it means supporting and embracing a diverse workforce, where female leaders are the norm. Hear from these leaders and listen in on an important discussions about how the payments industry is being shaped by women, the challenges and obstacles women continue to face in the industry, and the possible solutions in achieving balance in the workforce.Guests: Elena Litani, director of banking and capital markets solutions, nanopayJennifer Tramontana, president and founder, The Fletcher GroupShemina Jiwani, SVP business development, AscendantFX

Mar 2019

42 min 10 sec

Justin Ferrabee is joined by Malcolm Fowler, chief product and partnership officer of Moneris; Curt Binns, executive director of the Canada region of the ATM Industry Association; and Neville Arjani, director of research at Payments Canada, to discuss the future of cash in Canada. Research has shown continued declines in cash transactions over the past few years and many countries around the globe have even shifted to an entirely digital, cash-free society. Will Canada be next to embrace this change? Listen in on a discussion about whether cash will remain king, digital currencies and the future of polymer paper currency and metal coins in Canada.Guests:Malcolm Fowler, chief product and partnership officer of MonerisCurt Binns, executive director of the Canada region of the ATM Industry AssociationNeville Arjani, director of research at Payments Canada

Apr 2019

30 min 7 sec

Canada is at a competitive disadvantage because we do not yet have the frameworks in place to support new payment experiences - some that are commonplace in other parts of the world. PayTechs of Canada is a new association focused on advocating on behalf of the burgeoning Canadian paytech industry. Host Justin Ferrabee is joined by founding members Ben Harrison, Head of Partnerships & Policy, Portag3; Laurence Cooke, Founder & CEO, NanoPay; Shirley Matthew, VP Payment and Card Product, Peoples Group; and Harinder Takhar, CEO, Paytm Labs to explore how paytechs will revolutionize the way consumers and businesses pay in Canada. Guests: Ben Harrison, Head of Partnerships & Policy, Portag3Laurence Cooke, Founder & CEO, NanoPayShirley Matthew, VP Payment and Card Product, Peoples GroupHarinder Takhar, CEO, Paytm Labs

May 2019

38 min 39 sec

The language of payments is standardizing through the gradual adoption of the ISO 20022 payments messaging standard. Jurisdictions around the world are slowly adopting the standard for the many benefits that its rich payments data can provide. But adoption of a global payments standard is a complex challenge: To maximize the benefits and reach the industry's full potential to deliver innovative products and services, full market adoption is required. How can Canada lead the way to a future of dataful payments? Mike Sigal, founder of 20022 Labs, and Andrew Higgins, leader of IBM Payments Centre-Canada, join The PayPod host Justin Ferrabee to discuss how we can drive ISO 20022 adoption in Canada and abroad.

Jun 2019

20 min 51 sec

The way we pay is changing at an unprecedented rate. But what’s driving this transformation? Payments Canada's annual Consumer Pulse Survey finds younger Canadians aren’t settling for traditional payment methods. Millennials and Gen Z want easier, faster and more convenient options to meet their needs and expectations. Join our host, Justin Ferrabee, COO of Payments Canada, and guests Sue Britton, CEO of Fintech Growth Syndicate; Alvin Chan, Payments Innovation Lead, Digital & Innovation at Ravel by CF; and Rubina Ahmed-Haq, personal finance journalist, as they share their unique perspectives on today's changing consumer payment preferences, and predictions for the future. Guests: Sue Britton, CEO of FinTech Growth SyndicateAlvin Chan, Payments Innovation Lead, Digital & Innovation at Ravel by CFRubina Ahmed-Haq, personal finance journalist

Jul 2019

25 min 48 sec

Now in its second season, The PayPod looks to pick up right where we left off with new topics, new questions, and new voices to debate the answers and discuss the challenges of today. Guiding our journey are the needs of Canadians, including consumers, financial institutions, businesses, start-ups, and governments. Hear Cyrielle Chiron, Head, Research and Strategic Foresight at Payments Canada and host of The PayPod, interview leading experts and respected thought leaders about the changing payments landscape, the needs of Canadians, and how payments Modernization will deliver on them.

Jun 2020

2 min

Canadians have consistently demanded more digital and modern payments options -- what changed in the last few months in the face of a global pandemic? A lot. Cyrielle Chiron of Payments Canada is joined by Tracey Black, newly appointed CEO of Payments Canada and David Chance of Fiserv and Chair of Payments Canada’s Stakeholder Advisory Council, to discuss the impact COVID-19 is having on payment trends -- where has cash gone? what are consumers doing and why do merchants need to follow the trends…and pronto.

Jun 2020

39 min 5 sec

The COVID-19 digital environment is demonstrating the extreme importance of protecting payments and securing transactions. From individual to business, Canadians have had to shift their habits from in-person to digital, relying on online shopping, using new video platforms, like Zoom for meetings, and even receiving private advice, from health to finance, digitally. With this, we are seeing a rise in cybercrime as fraudsters are quick to take advantage of this shift -- everything from fake websites to phishing attacks to selling government cheques on the dark web. How do Canadian businesses and individuals stay protected as their whole life moves online? Host Cyrielle Chiron is joined by Alex Frappier, Director of Strategic Partnerships and Training at the CanCyber Foundation and Martin Kyle, Payments Canada’s CISO, to explore current cyberspace issues and the importance of protecting against fraudsters.

Jun 2020

38 min 20 sec

The expectation of speed in the payments industry has seen a significant demand in recent months. Consumers want their money in and out of their accounts the moment they press ‘send’. Similarly, merchants need to be paid faster, complete payroll and business-related payments and purchases. To boot, every actor in the process wants to reduce the risk of fraud in their payment platforms. The PayPod host Cyrielle Chiron is joined by Brad Pragnell, Principal, 34 South 45 North and "Paymentologist" Lance Homer to analyze how the payments ecosystem in Canada has adapted to increased demand for real-time rail and the role infrastructure innovation will play in taking Canada to the next stage in payment evolution.

Jun 2020

35 min 49 sec

As digital payments continue to grow among preferred ways to pay, the need for identification and authentication to ensure safe and secure payments is fundamental. Cyrielle is joined by Joni Brennan, President of the Digital ID & Authentication Council of Canada (DIACC) and Ian Glazer, VP, Identity Product Management, Salesforce and Founder and President of IDPro, to discuss the improvements to digital identification in recent years as well as what additional action needs to be taken to push Canada to the next level, while keeping information secure.

Jul 2020

51 min 18 sec

Assessing how an organization needs to respond to and prepare for an extraordinary situation takes strong business continuity planning. So how is the payments industry responding to COVID-19 and how does it continue to affect companies relied on by millions of Canadians? Peter Dodic, Chief Risk Officer at Payments Canada, and Sonia Baxendale, President and CEO of the Global Risk Institute in Financial Services, join Paypod host Cyrielle Chiron to discuss the how to prepare for the shifts in prioritization in the workplace as a response to a widespread global event.

Jul 2020

38 min 8 sec

The PayPod host Cyrielle Chiron is joined by Anne Butler, Chief Legal Officer and Vice President of Policy and Research at Payments Canada and Jason Young, Head of Legal and Company Secretary at PayPay Canada to discuss why Canada needs to expand membership to payments systems and how ongoing efforts to update existing payments legislation for new entrants and Paytechs is more important than ever to stay competitive. The group dives into the status of the Retail Payment Oversight Framework (RPOF) and other ongoing work to advance payments modernization efforts.

Jul 2020

39 min 43 sec

Several central banks around the world, including the Bank of Canada, are exploring central bank digital currency (CBDC). There are many benefits a CBDC could bring to an economy, however, there are complexities and uncertainties as well. What considerations are being made by central banks AND governments prior to the creation of a digital currency? What are the complexities and risks with introducing a CBDC? The Paypod host Cyrielle Chiron is joined by Rod Garratt, Pellish Chair in Economics, University of California Santa Barbara, and Francisco Rivadeneyra, Director, CBDC & FinTech Policy, Funds Management and Banking, Bank of Canada, to discuss the current thinking around CBDCs.

Jul 2020

51 min 13 sec

Retailer businesses from hardware stores, to clothing stores to restaurants, could not have anticipated lockdowns, nor the restrictions implemented in phase I and II of re-opening due to COVID-19. While there have been many struggles, some retailers managed to quickly pivot by leaning on e-commerce to help them sustain revenues and jobs. While the virus caused chaos in many industries, it is also driving new technological adoptions and creating new opportunities for growth. Will this mean more support for new methods of payments and changes to Canada’s payments systems? Cyrielle Chiron is joined by XTM Inc. CEO Marilyn Schaffer and Wendy MacKinnon, CEO & Founder of Digital Retail Apps, to discuss how retailers and paytech players are adapting to meet the shift in purchasing habits.

Aug 2020

46 min 5 sec

Evolving technology and payments innovation continues to transform the way Canadian consumers and businesses make payments. In this episode, host Cyrielle Chiron, is joined by Kate Frankish, Director of Strategy at Pay.UK to discuss the trends and topics influencing the payments landscape on a global scale in 2021. 

E

Apr 26

32 min 9 sec

In this episode, host Cyrielle Chiron introduces a prerecorded webinar from The SUMMIT Series that took place earlier this year. The discussion explores Canada's payments modernization plan and what upcoming changes in payments will mean for individuals, businesses, and the future of payments in Canada - featuring Andrew McFarlane of Payments Canada, Andrew Obee from Ficanex, Derek Vernon from BMO, and Sue Whitney from Central 1.

E

May 6

49 min 58 sec

Jurisdictions around the world are modernizing their high-value payment systems, with ISO 20022 as a key driver. Canada is keeping pace. Lynx, Canada’s new high-value payment system, launched in August 2021. To put this landmark development into a global context, this episode of The PayPod will revisit a discussion from The 2021 SUMMIT that features an overview of the high-value payment system work underway in three different jurisdictions: the U.K., Europe and the U.S.GUESTS: Jean Clement - Advisor, Payments Systems - European Central Bank Richard Dzina - SVP - The Clearing House James Southgate - Senior Manager, RTGS Renewal Programme - Bank of England Mike Hoganson - Director, Modernization - Payments Canada Register for The SUMMIT, Payments Canada's annual conference, at www.thesummit.ca

Oct 25

54 min 32 sec