The Jasons take on...

By Jason Whitehead & Jason Noble

Unplugged conversations with the two leading Jasons in the world of customer success and customer growth. Jason Whitehead (US) and Jason Noble (UK)

  1. 1.
    CS Ops is the Secret to Customer Success!
    33:24
  2. 2.
    Guest: Prithwi Dasgupta - Customer Success Tools & Tech of Tomorrow
    27:46
  3. 3.
    Scaling Customer Success
    31:43
  4. 4.
    Guest: Jared Orr - Career Journeys in Customer Success
    28:38
  5. 5.
    Guest: Sasi Yajamanyam - The State of Customer Success Today
    29:34
  6. 6.
    Guest: Donna Weber - Creating High-Impact Customer Onboarding Programs
    32:06
  7. 7.
    What is Customer Lifetime Value (CLTV)
    23:10
  8. 8.
    Guest: Marty Kaufman - Proving the Value of Customer Success
    36:19
  1. 9.
    Guest: Esben Friis-Jensen - Maximizing Product-Led Growth
    23:41
  2. 10.
    Guest Ross Fulton: Operationalizing Your Customer Success Strategy
    33:20
  3. 11.
    Guest Marten Jagers: Turning Strategy Into Outcomes
    35:02
  4. 12.
    Why You Need a Chief Customer Officer (CCO)
    25:25
  5. 13.
    Guest: Jack Choppin - The Power of Networking
    29:26
  6. 14.
    Guest: Chad Hordenfeldt - Building and Using Trust to Drive Success
    33:11
  7. 15.
    Guest: Mike Sasaki - Customer Journey Mapping & Programatizing Customer Success
    26:26
  8. 16.
    Guest: Rav Daliwal - Why Do Venture Capitalists Care About Customer Success?
    45:33
  9. 17.
    Guest: Eric Kades - Using AI and Automation to Scale Customer Success
    37:18
  10. 18.
    What Sales Leaders Need to Know About Customer Success
    29:02
  11. 19.
    Guests: Dave Duke & Mat Sweezey - "The Performance Economy: Experience vs. Outcomes"
    26:33
  12. 20.
    Being Customer Centric in 2021 and Beyond
    35:43
  13. 21.
    Guest: Dan Steinman - "The Future of Customer Success"
    34:00
  14. 22.
    Guest: Adam Joseph - "Customer Success Tech to Help You Grow and Scale"
    28:21
  15. 23.
    How To Measure the Impact of Customer Success?
    33:31
  16. 24.
    False Assumptions That Are Killing Your CS Program
    37:49
  17. 25.
    Guest: Shanta Bodhan - "Moving Beyond the Buyer to Drive Adoption"
    19:42
  18. 26.
    Guest: Szuyin Leow - "Balancing Product, Customer Success, and Subject Matter Expertise in Your CS Staff"
    24:19
  19. 27.
    Guest: Paul Henderson - "Designing Customer Outcome Programs"
    43:10
  20. 28.
    Does Customer Success Mean Anything to Your Customers?
    39:05
  21. 29.
    Customer Success Isn't Just a Department
    25:38
  22. 30.
    Special Guest: Laura Culbertson
    31:31
  23. 31.
    Change Management and Customer Success
    29:27
  24. 32.
    The Psychology of Customer Success & Customers
    34:55
  25. 33.
    Guests: Chris Adlard & Daniel Bausor - "The Customer Catalyst: How to Drive Sustainable Business"
    48:34
  26. 34.
    Revenue ownership - How commercial is your customer success organization?
    37:36
  27. 35.
    Guest: Marty Kaufman: How Marketing and Customer Success Can Collaborate
    38:27
  28. 36.
    How do you build in and integrate customer success from the very beginning?
    24:43
  29. 37.
    Guest: Kellie Lucas - "The Customer Success Pioneer"
    34:38
  30. 38.
    Where Does Customer Success Fit in Your Organization in 2020
    38:57
  31. 39.
    The Bold Vision for Customer Success in 2020
    35:09
  32. 40.
    Creating Proactive Customer Success Teams and Processes
    36:11
  33. 41.
    Guest: Abby Hammer - "Customer Success & Product Alignment"
    38:32
  34. 42.
    Guest: Dave Jackson! "Product-Led Customer Success"
    38:56
  35. 43.
    Product-Led Customer Success
    46:32
  36. 44.
    Building and Aligning Your CS Services with Integration and Channel Partners
    30:55
  37. 45.
    Customer Success as a Growth Engine
    51:20
  38. 46.
    Mona Yoast: "Upping Your Customer Success Game"
    39:14
  39. 47.
    Guest: Lawton Ursrey
    33:31
  40. 48.
    Customer Success Expertise vs. Domain Expertise
    55:02
  41. 49.
    Low-Touch and Tech-Touch Customer Success
    47:42
  42. 50.
    Guest - Sue Farrance. "Building Trusted Relationships with Customers"
    35:03

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