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CXNext

By LogMeIn

CXNext is a podcast dedicated to unlocking your full CX potential and rethinking how we engage customers. If you’re a leader in the industry looking to gain expert insight and catalyze action, this is the podcast for you. By fostering a growing community built around CX excellence, our goal is to redefine the future of engagement together. Episodes will feature topics like: customer experience (CX), employee engagement, omni-channel engagement, AI self service, agent productivity and more.

  1. 1.
    64. Accelerate Your Digital Transformation to Improve Customer Engagement08/03/2020
    26:09
  2. 2.
    63. Customer Experience and Virtual Events: What We Learned at CXNext 202007/29/2020
    21:26
  3. 3.
    62. Why Small Moments Still Matter to Your Customers, Now More Than Ever07/21/2020
    23:56
  4. 4.
    61. Leveraging AI to Create Exceptional Customer Experiences in the Retail Space07/16/2020
    37:44
  5. 5.
    60. 5 Key Steps to Successful Chatbot Deployment07/08/2020
    18:43
  6. 6.
    59. Execute Better, Faster, and Smarter with AI and Automation07/02/2020
    18:48
  7. 7.
    58. Putting the Customer at the Center of Everything You Do05/22/2020
    15:49
  8. 8.
    57. Shifting from Moment-in-Time Metrics to Real-Time Analytics05/18/2020
    19:23
  1. 9.
    56. From Contact Center to CX Officer: Leadership for Customer Experience05/14/2020
    19:35
  2. 10.
    55. How to Do Data-Driven, Analytical Management in the Digital World05/08/2020
    24:57
  3. 11.
    54. Crushing Remote Work During COVID-19 and Beyond05/04/2020
    28:22
  4. 12.
    53. Creating Better Customer Advocacy Programs04/27/2020
    21:14
  5. 13.
    52. Break Through the Noise with Simple Storytelling04/20/2020
    23:18
  6. 14.
    51. Customer Support Through Digital Engagement04/17/2020
    34:04
  7. 15.
    50. From AI:IRL to CXNext04/13/2020
    6:55
  8. 16.
    49. Using AI for Mid-Funnel Customer Responses02/10/2020
    26:00
  9. 17.
    48. The Ways AI and Humans Work Together to Compile Knowledge02/03/2020
    18:25
  10. 18.
    47. 3 Takeaways from the the US Government’s 10 AI Principles01/20/2020
    16:20
  11. 19.
    46. A Look Back at AI:IRL in 201912/30/2019
    14:25
  12. 20.
    45. AI & The Future of Verification12/28/2019
    20:37
  13. 21.
    44. The Intersection of AI & Manufacturing12/23/2019
    14:39
  14. 22.
    43. How Real-World Models Drive Rapid Insights for Everyday Application12/16/2019
    23:32
  15. 23.
    42. How AI Visuals are Revolutionizing Shopping12/03/2019
    25:45
  16. 24.
    41. 3 Questions to Avoid Bias in 202011/26/2019
    23:19
  17. 25.
    40. The Cultural Intelligence of AI w/ Davar Ardalan10/28/2019
    23:32
  18. 26.
    39. AI Makes Users Make Better Decisions w/ Chris Butler10/22/2019
    21:46
  19. 27.
    38. 3 Ways A.I. Is Making the World More Personal w/ Neil Sahota10/15/2019
    21:50
  20. 28.
    37. How A.I. Can Increase Manufacturing Efficiency and Profits w/ Nikunj Mehata10/07/2019
    18:07
  21. 29.
    36. Consumer Science Researchers Are Using AI to Drive Stronger Business Results and More Satisfying Customer Experiences w/ Dr. John Ennis09/30/2019
    22:03
  22. 30.
    35. Bringing AI to the World of Time Management w/ Scott Brooks09/23/2019
    23:40
  23. 31.
    34. How AI Can Be Used to Drive Customer Conversion w/ Stephanie Plunkett09/16/2019
    22:50
  24. 32.
    33. AI or A-Try? What You Need to Know to Break Through the Hype09/09/2019
    24:15
  25. 33.
    32. AI Isn’t Going to Take Over Your Job...But It May Help You Do It Better w/ Prayag Narula08/26/2019
    26:37
  26. 34.
    31. Did You Know...That AI is Being Used to Improve Global Food Security? w/ Ofir Shlam08/19/2019
    23:19
  27. 35.
    30. Why AI Should Augment Human Capability...Not Replace It w/ Gary Saarenvirta08/12/2019
    24:17
  28. 36.
    29. Leveraging AI to Create Exceptional Customer Experiences in the Retail Space w/ Oliver Banks08/05/2019
    21:33
  29. 37.
    28. Conversational AI That Doesn’t Pretend to Be Human w/ Arjun Pillai07/30/2019
    23:55
  30. 38.
    27. Pushing Humanity Forward Through AI w/ Amit Ben07/24/2019
    19:59
  31. 39.
    26. How Botsociety’s Innovative Solution is Changing Conversational Design w/ Vittorio Banfi07/01/2019
    24:42
  32. 40.
    25. What Executives Need to Know About AI w/ Mariya Yao06/24/2019
    28:32
  33. 41.
    24. Why Customer-Facing Support Tech Is Only Half the Battle w/ Patrick Quinlan06/17/2019
    13:56
  34. 42.
    23. 5 Insights for Incredible SEO Results w/ Rich Fong06/10/2019
    24:40
  35. 43.
    22. How AI Helps You Keep an Unbroken Interaction With Your Customer w/ Paddy Srinivasan06/03/2019
    12:35
  36. 44.
    21. Using AI to Slash Drug Development Costs w/ Amitabh Mishra05/27/2019
    22:53
  37. 45.
    20. Can AI Save Billions in Clinical Research Costs? w/ Crystal Black05/20/2019
    25:28
  38. 46.
    18. What Conducting Orchestras Can Teach You About AI w/ Lukáš Kovařík05/06/2019
    25:01
  39. 47.
    17. Use These Proven Tactics to Improve Your Customer Engagement Maturity w/ Ross Haskell and Amber Gregorio04/29/2019
    23:00
  40. 48.
    16. Increase Your Customer Engagement Maturity for Double-Digit Gains w/ Ross Haskell and Amber Gregorio Pt. 204/23/2019
    24:21
  41. 49.
    15. Understanding the Customer Engagement Maturity Model w/ Ross Haskell + Amber Gregorio Pt.104/16/2019
    23:56
  42. 50.
    14. Is Predictive Analytics In Your Future? w/ Jaime Romero04/08/2019
    20:53
  43. 51.
    13. The Three People You Need to Have on Your Chatbot Development Team w/ Brian Bagdasarian04/01/2019
    24:31
  44. 52.
    12. Conversational Technology — Improving the Customer Experience While Lowering Costs For Companies w/ Yoav Barel03/25/2019
    31:28
  45. 53.
    11. How Intuit’s AI Handles Money Smartly w/ Bharath Kadaba03/18/2019
    28:31
  46. 54.
    10. Using New AI to Solve Old HR Problems w/ Jo Deal03/11/2019
    27:33
  47. 55.
    9. How an AI App Will Get You Retirement Riches w/ Sunil Gangwani03/04/2019
    25:47
  48. 56.
    8. What to Consider When Designing a Virtual Assistant w/ Qing Cao02/25/2019
    23:11
  49. 57.
    7. How an AI-Enhanced Support Team Elevates the Brand on Social w/ Tim Lopez02/18/2019
    22:11
  50. 58.
    6: Big Companies Need to Be More Agile, Digital, and Analytics-Driven w/ Sid Raisoni02/11/2019
    33:12
  51. 59.
    5: Why Chatbots Are Here to Stay w/ Michael McGarvey02/04/2019
    32:06
  52. 60.
    3. No, AI Won’t Destroy CSR Jobs. (But It Will Improve Them) w/ John Ragsdale01/24/2019
    29:59
  53. 61.
    2. Building Great Customer Experiences Using AI w/ Micah Solomon01/24/2019
    28:08
  54. 62.
    1. At the Intersection of UX and AI w/ Kat Dykes01/24/2019
    31:50
  55. 63.
    Why You Should Listen to AI: IRL w/ Ryan Lester01/18/2019
    8:45
  56. 64.
    4. Why Natural Language Design Is the First Step to Make an Effective Chatbot w/ Hans van Dam01/17/2019
    25:44

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