This browser doesn't support Spotify Web Player. Switch browsers or download Spotify for your desktop.

Get Out of Wrap - Contact Centre Chat

By Martin Teasdale

There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres & what vibrant, vital, diverse, exciting engagement centres they really are. I’ll be chatting to people who know their stuff and are doing great things in all area’s of the Contact Centre world.

  1. 1.
    #39 Nathan Simmonds talks Coaching, Mindset and Leadership 11/27/2020
    53:22
  2. 2.
    #38 Martin Hill-Wilson on Emotive CX and a range of other topics.11/20/2020
    54:28
  3. 3.
    #37 A weekly update and an announcement about Get out of Wrap 11/13/2020
    11:54
  4. 4.
    #36 Nik McEwan - Charity Expedition Leader, Bid Writer, Outdoor adventurer, Linkedin personality is back 11/06/2020
    1:17:03
  5. 5.
    #35 Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry.10/28/2020
    39:30
  6. 6.
    #34 Helen Manahan's hat trick appearance 10/09/2020
    37:47
  7. 7.
    #33 Nicola Callan talks about Coaching & People Development in Contact Centres.08/07/2020
    52:07
  8. 8.
    #32 Marianne Rutz talks about her own career & life & shares her tips on the values of people first leadership 07/17/2020
    46:37
  1. 9.
    #31 Trevor Butterworth founder & CEO of the UK Contact Centre Forum shares their recent Homeworking survey results.07/10/2020
    41:20
  2. 10.
    #30 Sham Aziz - Head of CS for Selfridges is back !07/03/2020
    55:32
  3. 11.
    #29 Chatting with Jerry Lyons - Director at Omnes Healthcare 06/26/2020
    55:36
  4. 12.
    #28 Chatting to Janine Lee who shares great career advice 06/19/2020
    51:55
  5. 13.
    #27 Just some rambling 06/11/2020
    10:11
  6. 14.
    #26 Pete Dunn talks about contact selection for your QA activity 06/05/2020
    24:38
  7. 15.
    #25 Chatting with Donna Elliott & Cheryl Lee of ‘Now is your time’.05/29/2020
    47:39
  8. 16.
    #24 Chatting with Phil Kitchen of The Contact Centre Panel 05/26/2020
    37:45
  9. 17.
    #23 Chatting with John Devlin the co-founder & CEO of Ascensos05/15/2020
    22:14
  10. 18.
    #22 Chatting with Dino Forte - CEO of Ventrica05/08/2020
    40:38
  11. 19.
    #21 The team behind the ECCCSA’s talk about the awards process and the night itself.12/05/2019
    1:17:12
  12. 20.
    #20 Catherine Lindsay - Head of Customer Experience at Hitachi Capital ( UK ) 11/15/2019
    1:21:50
  13. 21.
    #19 Faye Herring talks Resource planning including covering questions from listeners.10/25/2019
    1:15:50
  14. 22.
    #18 Mark Healey talks training, his journey from agent to training SME, change and much much more.10/18/2019
    1:31:26
  15. 23.
    #17 Helen Beaumont Manahan & understanding cultural nuance in QA.10/11/2019
    44:31
  16. 24.
    #16 James Revell - General Manager at Air France - KLM 09/20/2019
    1:23:02
  17. 25.
    #15 Sham Aziz - Head of Customer Services at Selfridges 09/06/2019
    54:45
  18. 26.
    #14 Helen Ginman chats about wellbeing & mental health in Contact Centres.08/23/2019
    53:58
  19. 27.
    #13 Guest host Rachel Goddard takes the reins of GOOW & turns the tables.08/16/2019
    46:25
  20. 28.
    #12 Nerys Corfield talks about delivering exceptional CX through Operations & IT working together.08/09/2019
    50:55
  21. 29.
    #11 Ed Wells of Sologic talks about organisational problem solving & root cause analysis.08/02/2019
    1:19:02
  22. 30.
    #10 Paul Moore of LV talks Training Best Practice07/19/2019
    46:58
  23. 31.
    #9 Ed Marks National Quality Manager of the AA talks about the balance between CX & regulation.07/05/2019
    42:07
  24. 32.
    #8 Matt Bourke of Sensée talks about Homeworking06/21/2019
    39:58
  25. 33.
    #7 Ann-Marie CEO of the CCMA chats about 25yrs of the CCMA & the UK and ECCCSA awards.06/13/2019
    35:54
  26. 34.
    #6 Helen Beaumont Manahan shares best practice on calibrations 05/31/2019
    30:44
  27. 35.
    #5 Jo Garland of John Lewis talks leadership, coaching, feedback, & winning a European award.05/24/2019
    48:41
  28. 36.
    #4 Chatting with always interesting, often controversial Nik McEwan05/21/2019
    1:26:27
  29. 37.
    #3 Chris Rainsforth shares his journey & thoughts on the industry he loves.05/16/2019
    46:41
  30. 38.
    #2 Chatting Quality, career paths & biscuits with Rachel Goddard05/10/2019
    43:36
  31. 39.
    #1 An Introduction to Get Out of Wrap & a reluctant first guest. 05/05/2019
    1:41

Listen to Get Out of Wrap - Contact Centre Chat now.

Listen to Get Out of Wrap - Contact Centre Chat in full in the Spotify app