Get Out of Wrap - Contact Centre Chat

By Martin Teasdale

Published weekly this is a podcast for anyone interested in Call & Contact Centres - whilst UK based the best practice and tips shared apply to listeners all over the world.Come and listen to chats with Contact Centre Experts in all the disciplines we have in our vibrant, fun, creative and fast paced contact centres.Hear how leaders have got to where they are now - gain from their experiences and insight.Hosted by contact centre expert Martin Teasdale

  1. 1.
    #82 Dino Forte - CEO & Founder of Ventrica
    52:11
  2. 2.
    #81 Mindset with Martin & Chris
    39:47
  3. 3.
    #80 Brucine Francis on Recruitment & Diversity & Inclusion
    46:09
  4. 4.
    #79 Nik McEwan is back for a record breaking 5th appearance.
    1:06:11
  5. 5.
    #78 James Revell shares his views & knowledge on our industry
    42:02
  6. 6.
    #77 GOOW Michael Sherwood - Head of Digital Experience at ATOM Bank
    50:24
  7. 7.
    GOOW Huddle 1009
    7:48
  8. 8.
    #76 Martin Pemberton - Professional footballer for a decade talks football and Just 1 to 11
    1:23:26
  1. 9.
    #75 Andrew MacAskill - Linkedin Job Search expert & Linkedin Changemaker
    54:35
  2. 10.
    #74 Alice Henderson of John Lewis
    51:46
  3. 11.
    #73 David Preece of QStory talks planning, intraday automation & much more
    53:14
  4. 12.
    #72 Garry Gormley chats about customer & colleague loyalty in Contact Centres
    54:57
  5. 13.
    #71 Jimmy Hosang CEO of The Modular Analytics Company
    1:07:50
  6. 14.
    #70 Mark Turner & The Race to the Stones
    47:21
  7. 15.
    #69 Rob Wilkinson
    1:13:19
  8. 16.
    #68 Incentives and Games with Chris
    44:11
  9. 17.
    #67 Nik McEwan on for number 4 - love our chats
    49:49
  10. 18.
    #66 Pete Dunn shares tips on Scorecards
    47:32
  11. 19.
    #65 Daniel M Steven & all things wellbeing
    44:39
  12. 20.
    #64 GOOW - Mark Conway founder of CCP
    41:02
  13. 21.
    #63 Tips for Team Leaders with me & Chris
    50:01
  14. 22.
    #62 Sarah Hunt of the CCMA
    37:50
  15. 23.
    #61 Pete Dunn talks mental health
    46:37
  16. 24.
    #60 Stuart Dorman from Sabio talks AI
    47:06
  17. 25.
    #59 Mia two years on.....
    2:06
  18. 26.
    #58 A further chat with Chris Rainsforth from Verint
    53:57
  19. 27.
    #57 Lee Houghton - 3 Life Lessons
    51:57
  20. 28.
    #56 Stuart Dorman - Chief Innovation Officer @ Sabio
    36:19
  21. 29.
    #55 Yvette Renda & Helen Manahan of BPA Quality talk Training & Coaching
    49:23
  22. 30.
    #54 Hat trick appearance of Nik McEwan - Founder of Winning Bid Ltd - Linkedin phenomenon & future president of Nicaragua
    53:32
  23. 31.
    #53 Franck Saint-Etienne Global WFM Process Lead @ Uber
    46:14
  24. 32.
    #52 CVP Charmaine Vallance-Poole - Head of UK & International Customer Experience at Holland & Barrett
    40:02
  25. 33.
    #51 Practical steps on how men can make women feel safe in public.
    10:59
  26. 34.
    #50th episode! I mark this milestone by speaking to Lucy Gray of Naomi House - Jacks Place - Childrens Hospice
    42:16
  27. 35.
    #49 Trevor Butterworth - CEO of The UK Contact Centre Forum talks Mental Health
    28:57
  28. 36.
    #48 Rula Samara of Hitachi Capital (UK) - Winner of the Contact Centre Manager of the Year award
    49:14
  29. 37.
    #47 Training in Contact Centres with Sophia Jakeman & Helen Manahan
    49:35
  30. 38.
    #46 Jackie Pringle - Director of Awards - CCMA
    37:22
  31. 39.
    #45 Chris Rainsforth & I carry on chatting emotions, contact centres, lockdown, the future & racehorses
    50:19
  32. 40.
    #44 Stephen Yap - Research Director for the CCMA
    47:15
  33. 41.
    #43 Ben Page - Chief Executive of Ipsos - Mori
    52:52
  34. 42.
    #42 Chris Rainsforth & I go full Joe Rogan and chat for ages
    1:40:35
  35. 43.
    #41 Katy Forsyth - Co-Founder & Director of Red Recruitment
    44:40
  36. 44.
    #40 Judith Yates - HR Director
    49:44
  37. 45.
    #39 Nathan Simmonds talks Coaching, Mindset and Leadership
    53:22
  38. 46.
    #38 Martin Hill-Wilson on Emotive CX and a range of other topics.
    54:28
  39. 47.
    #37 A weekly update and an announcement about Get out of Wrap
    11:54
  40. 48.
    #36 Nik McEwan - Charity Expedition Leader, Bid Writer, Outdoor adventurer, Linkedin personality is back
    1:17:03
  41. 49.
    #35 Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry.
    39:30
  42. 50.
    #34 Helen Manahan's hat trick appearance
    37:47

Listen to Get Out of Wrap - Contact Centre Chat now.

Listen to Get Out of Wrap - Contact Centre Chat in full in the Spotify app