CIO Classified

Caspian Studios

Candid conversations with leading CIOs.

Trailer
Trailer 1 min 35 sec

All Episodes

Adam Rasner, VP of Technology Operations at AutoNation, and Claire Hough, CTO at Carbon Health, discuss their experiences as Tech Leaders in historically analog-first industries, building infrastructure for the digital native customer, prioritizing the employee experience, and much more. ---------“If we're going to roll out all this new technology and innovation, we could have the best ideas, the best solutions, but if it's not robust, and if it's not resilient, and we don't have a good disaster recovery plan - it's only as good as the uptime that we're able to commit to.” - Adam Rasner“Technology itself doesn't solve any problems. It's how people are going to use it and leverage it to make their work much better... Partnership is super important and including those stakeholders as you're building, deploying, and supporting products, that holds the key to success together as a team.”- Claire Hough---------Time Stamps:* (2:24) Prioritizing the digital native customer in an “old school” industry * (4:15) Building infrastructure for a digital-first experience* (11:00) Making sure technology helps your employees * (15:40) Challenges faced while simplifying a multi-step customer transaction  * (18:00) Moving off the IT island and working closer with company leaders * (24:12) Why being proactive can help Tech Leaders stay resilient * (29:32) Adam and Claire share industry predictions for 2022* (32:42) Scaling Up - lessons learned and advice from Adam and Claire * (35:47) Advice for employee retention in a competitive job market * (43:20) Adam and Claire talk about their favorite bulldogs--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with AdamConnect with ClaireAutoNationCarbon Health

Dec 1

47 min 43 sec

Brian Peterson, Co-Founder and CTO of Dialpad and Olivia Rose, CISO and VP of IT & Security of Amplitude, talk about increasing productivity, security in remote work, advice for going public, and much more.---------“We're never going back to regular work. No one's ever going back—it's too hard to go in reverse.” - Brian Peterson“As a company, security equals trust. Without trust, you don't have customers, stakeholders, or shareholders.” - Olivia Rose---------Time Stamps* (6:44) Technological innovation and its impact on workplace productivity  * (14:42) The role trust and transparency play in the employee experience* (27:18) How to prioritize security within your team * (41:41) Fidelity when going public--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with BrianConnect with OliviaDialpadAmplitude

Nov 24

47 min 38 sec

Mike Kelly, CIO of Red Hat, and George Gerchow, Chief Security Officer at Sumo Logic, talk about how to build a culture of security and foster innovation in a secure environment, and why CIOs play a critical role in creating the employee experience.---------“Security is one of those things you can't compromise on. It's just too important.” - Mike Kelly“To be a security leader today you have to have three fundamental skill sets: 1) knowledge of the business, 2) technical breadth, and 3) you've got to be able to sell your program. You’ve got to sell it at a board level and you've got to sell it at a customer prospect level.” - George Gerchow---------Time Stamps* (4:51) How to build a culture of security in remote work* (17:27) The impact security has on innovation* (30:19) The CIO’s impact on employee experience* (45:11) Mike and George’s questions for each other--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with MikeConnect with GeorgeRed HatSumo Logic

Oct 13

51 min 20 sec

Mark Settle, Seven-time CIO and Author, and Viral Bajaria, Co-Founder and CTO, 6sense, talk about what’s going on in the startup scene, the different facets of digital transformation, mistakes to avoid when scaling your company, and much more.---------“At the executive level, you can't rest on your laurels because the criteria that are going to be used to measure your success change over time.” - Mark Settle“If you're vulnerable with your employees, and you accept your mistakes and faults. Many times it rubs off on your team and they will own up to their mistakes too and do it the right way next time.” - Viral Bajaria---------Time Stamps* (4:23) The science behind startups* (8:28) The overlap of digital transformation and being customer-centric* (24:27) How to talk digital transformation in the C-Suite* (30:30) How to scale your company* (38:22) Advice for fellow CIOs--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksMark's book “Truth from the Valley: A Practical Primer on IT Management for the Next Decade”6sense.com

Sep 29

47 min 15 sec

What is coming on season 3 of CIO Classified? In this episode, we give you a sneak peek.

Sep 22

1 min 57 sec

In the Season 2 finale, we’ve put together the best advice we’ve received for CIOs trying to figure out how to navigate a post-covid work environment. Several of our most prominent CIO guests share how to lead the new hybrid workforce and how the role of CIO is changing because of it. You won’t want to miss it!We’ll see you soon for Season 3!---------“The hybrid worker requires radical flexibility, so we have to build that into everything that we do. And not just in technology, but into our policies or procedures.” - Gary Sorrentino, Global Deputy CIO, Zoom---------Time Stamps* (1:45) A return to work requires radical flexibility* (13:06) How the role of CIO is changing* (21:49) What should be in every CIO’s toolbelt--------SponsorLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box,  Okta, Slack, and Zoom.

Sep 10

31 min 36 sec

Paul Meller, Global Head of Engineering at EY, and Ash Fontana, Author of “The AI-First Company”, discuss the current and future state of AI, what role AI should be playing in your company, how to set yourself up for success when it comes to AI, and much more.---------“Part of the cultural change is how do you get people that haven't had to use data before to be open to using data and embrace data in their decisions that they're making? And then to have them take suggestions from AI and machine learning to support them in their work. ” - Paul Meller“If you're not developing AI, someone else will. And if you do start developing it now, then you start compounding your data assets and competitive advantage really quickly.” - Ash Fontana---------Time Stamps* (3:04) Welcome to the AI-first century* (7:07) Why you should be prioritizing AI* (9:33) How to become an AI-first company* (12:58) The data questions you need to be asking your business teams* (23:36) Common AI mistakes to avoid* (31:03) How to create a successful AI startup* (38:24) What are Paul and Ash dying to know about each other?--------SponsorLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best-of-breed tools like Box, Okta, Slack, and Zoom.--------LinksAsh’s book “The AI-First Company”EY.com

Sep 8

45 min

Yousuf Khan, Partner at Ridge Ventures, and Cathy Southwick, CIO of Pure Storage share how they handled the transition from Cathy taking over the role of CIO from Yousuf. They discuss the secrets to making a transition successful, how to maintain a positive relationship with your predecessor, advice for CIOs to be more effective earlier in their role, and much more.---------“Take some time to reflect on your previous role and ask yourself: Are there things in my previous role that I would not want to repeat because I could have done a better job? And actually, be honest with yourself.” -Yousuf Khan“The biggest thing that all of us have to do coming into a role is you have to seek to understand first. You want to respect the past and respect the legacy so that you can help the organization move forward.”- Cathy Southwick---------Time Stamps* (1:46) Intro* (3:24) How to start CIO transition process* (6:47) Building a relationship with your predecessor * (21:14) How to choose a new CIO role* (23:55) Finding great talent* (30:51) Advice for CIOs during a transition* (41:45) Yousuf and Cathy ask each other their burning questions--------SponsorLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best-of-breed tools like Box, Okta, Slack, and Zoom.--------Linkshttps://ridge.vc/https://www.purestorage.com/

Aug 3

45 min 36 sec

Paolo Negri, Co-founder and CTO of Contentful, and Martin Paton, CTO of Kin + Carta Europe, discuss the importance of no-code and low-code tools, the benefits of headless CMS, the future of digital experiences, and much more. Key TakeawaysImplementing no code and low code tools empowers users.Going headless will make your employees’ lives easier and workflows more productive.The more agile you can make your content the more effective it will be.Key Quotes“As soon as the lifecycle of your content differs from the lifecycle of your presentation, or you have multiple and different presentations of your content, the benefit [of headless] becomes huge. You really understand that the life of your content and where the content comes from and goes to are all things that you want to manage explicitly and deliberately.” - Paolo“Last year we did some research that showed that up to 70% of content didn't get utilized. I think it's really clear that we need to create quite a tight feedback loop between the overall content production and the end-user. And what we believe passionately at Kin + Carta is: speed up the experimentation process to ensure that the content is landing. And you need to do that really quickly because content can almost be out of date the moment that it's published.”- Martin“The principle of low-code is really: How can we make available an environment where people can only write code specific to their business? So it's business logic that is absolutely custom to what they’re doing–it stays in the domain of knowledge for which they are solving.” - Paolo“What we try and encourage people to do is really slash and burn the content that you're producing, really focus on the core messages you want people to read. And we’re quite ruthless about that schedule and cycle that you go through when you're actually refreshing your content--the ‘you ain't gonna need it’ principle really does apply here.” - Martin Linkswww.contentful.com/https://www.kinandcarta.com/en-us/ Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best-of-breed tools like Box, Okta, Slack, and Zoom.

May 26

49 min 24 sec

Key TakeawaysThe best companies prioritize using the best software tools.Create communication flows that build your company’s culture and community.Having an advanced tech stack signals to your employees and potential hires that you are both forward-thinking and open to new ideas.Key Quotes“If you're going to adopt something horizontally, look for something where the internal champions are from a broad set of different teams that have to work cross-functionally by nature.” - Alex“Every company is becoming a technology company and, in fact, is going to become a software company, and developers are at the center of it.” - Abhinav"The intangibles really matter. They set up cultural norms where people feel like they can be productive and they feel like they're in a supportive atmosphere. If you only consider the outputs and the outcome, then you’ll burn people out." - Alex"When every year you hire a company's worth of people, you have to really think about ‘is this a new company or is this the same company?’ And you really have to put in the work to ensure it's the same company, and the culture is not getting diluted." - Abhinav LinksAlex Hood LinkedInAbhinav Asthana LinkedInAsanaPostman Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Apr 21

48 min 10 sec

Key TakeawaysThe more diverse your teams the better your products and services will be.Women, especially women of color, have been disproportionally affected by the pandemic. Prioritize bringing more women into tech and leadership positions.Engineers are critical to the corporate ecosystem. Be sure to give them support to be creative and innovative.Key Quotes"There's huge value in bringing diversity around the table. Diversity not just in gender or race, but points of view and diverse opinions." - Rathi“Being deliberate is really important, looking around the table and seeing who isn't there, and then making an effort to get them there.” - Leyla“Disrupt yourself. Otherwise, someone else is going to disrupt you.” - Rathi"If we really want to be a country or a corporate America where people do have a fair shot, then we have to be deliberate. We have to make space for everyone. " - LeylaLinksRathi Murthy LinkedInLeyla Seka LinkedInVerizon MediaOperator Collective Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Apr 14

48 min 29 sec

Key TakeawaysRemote work looks different for each employee. Ask them what would make them feel comfortable.Ensure your employees take care of their mental health while working from home to avoid burnout.Make sure leadership is ready to adapt to remote work, and not just the workers below them. They need to lead by example.Key Quotes“The hybrid worker requires radical flexibility.” - Gary"Don't assume everyone is comfortable coming back to the office. Make sure you're listening to their questions and concerns. Have that empathy." - Charlie"It needs to be labeled work from anywhere. It's not work from home. We should be prepared for people to work from wherever they're comfortable to be productive." - Gary“Your first team as the CIO is the executive team not the IT team. It's very important that the CIO makes friends with the executive team and becomes their go-to guy. ” - Charlie LinksGary Sorrentino LinkedInCharles Bonomo LinkedInZoomMSC Industrial Supply Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Apr 7

44 min 7 sec

Key TakeawaysCIOs provide a unique and invaluable perspective for boards.CIOs need to be bold and seek out board seat opportunities. Even the most accomplished CIOs can't just wait for the right opportunities to find them.Manage your board portfolio in a realistic and exciting way that makes you excited to get to work.Key Quotes“As a CIO, we see everything. We are the people that are between the people trying to do their job and their ability to get their job done. We see everything from a change management perspective, which gives us an awful lot of experience to then weigh in at the board.” - Diana"To be a good board member, you have to be a good listener." - Yousuf"Regardless of the type of board you’re on there's an element of humility and what they want is not only where have you seen things that have worked, but where have you seen things that haven't worked." - Diana“The best board members are the ones who don’t just listen and provide advice. They are the ones who can actually follow up and actually get things done.” - Yousuf LinksDiana McKenzie LinkedInYousuf Khan LinkedInWorkdayRidge Ventures Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Mar 31

50 min 31 sec

Key TakeawaysYou need to proactively analyze your systems and data to ensure they are secure.Make sure your employees networks are protected at home during remote work.Do not rely too heavily on black boxes. Key Quotes“Remote work has opened more windows and doors for the bad guys. And they'll just have a field day if we're not careful.” - Fleming"As the CIO, every single project you have needs to have a security component to it, period." - Raffy"Make sure high quality data and high ethics are being applied in your training models." - Fleming“There is a little bit of the danger in cybersecurity where they're building black boxes left and right. Nobody understands what they actually do and you make critical decisions based on them.” - Raffy LinksFleming Shi LinkedInRaffael Marty LinkedInBarracudaForcepoint Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Mar 24

41 min 35 sec

Key TakeawaysHaving an excellent employee experience is the first step to having a great customer experience.You need proactive support. Don’t wait for a user to come to you with a problem.Figure out what’s best to build versus buy. Key Quotes“If you get the best talent in and you get bad tools, then there is no way you're going to be successful.” - KC"Start with the business problem and business value that you're creating and who is the beneficiary. Then work backwards to see what you need to do to achieve that business outcome." - Prakash"Remove any friction that's there that comes in the way of employees being at their best." - KC“The key to frictionless experience to the users is understanding the user and giving them what they need rather than overwhelming them with 300 different tools.” - Prakash LinksArvind KC LinkedInPrakash Kota LinkedInGoogleAutodesk Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. .

Mar 17

42 min 4 sec

Key TakeawaysHaving a fear of failure inhibits innovation.Ask your employees how you can best fit their IT needs, because some employees will be too shy to ask for help or assistance for more seemingly basic questions.Be proactive in approaching your users—don’t wait for them to come to you.Key Quotes“People who are playing a role of a CIO now are more business-centric and less technology-centric.” - Vipin"The CIO may not be the most technical talent in the company. What's very important is that they understand the business aspect of it or can relate to it. They can partner with the business side to provide solutions." - Srini"The CIO role is evolving as the technology is evolving." - Vipin“Invest in people. Invest in productivity tools. Invest in good whiteboarding tools. Invest in good collaboration software.” - SriniLinks:Vipin Arora LinkedInSrini Tanikella LinkedInHilmar CheeseSMART Global Holdings---Learn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Mar 3

36 min 42 sec

Key TakeawaysThe path to growth is through excellent consumer experiences.In order to effectively solve business problems you need to work cross-functionally.Goal setting is key to creating successful business practices and achieving great outcomes.Key Quotes"Not every problem requires a technology solution. I think there are many cases where you can leverage processes or people in a thoughtful way to solve a lot of problems versus necessarily having to invest in a technology solution." - Sasha"You just can't separate the business problems from the technical problems. They all are completely intertwined and you can only do the best work when you have that cross functional team with a clear set of goals." - Nick"The better the customer experience, the better the business growth." - Sasha“It's completely fundamental to get good goals and good goal setting processes.” - NickSasha Siddhartha LinkedInNick Rockwell LinkedInThrive MarketFastly Learn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Feb 24

50 min 58 sec

Uzi Dvir, Global CIO of WalkMe and Hitendra Mishra, VP Information Technology at Stitch Fix, discuss how digital adoption impacts all of us. They also dig into how to collaborate while working remotely, and how they’re applying AI to push their companies forward.Key TakeawaysDigital adoption is a key part of any industry. Make sure you’re investing in onboarding so that your employees can feel confident starting out. The more your company incorporates AI into your day-to-day, the more innovation is possible. Finding ways to incorporate human connections while working remotely is imperative to having a successful team.Key Quotes"People need someone to talk to, and Zoom is obviously a good solution and you can be effective and you can be efficient, but at the end of the day, people need people. So I don't think we have challenges with technology. I think like all the rest of the world, we have challenges with human needs." - Uzi"How you join a company and how you leave a company leaves either a bitter or a really good taste in your mouth. You want your past employees to be ambassadors of your company. So we go the extra mile and make sure that the employees are comfortable, both onboarding and offboarding." - Hitendra"We all have the data necessary for us to forecast our next steps. So the cool initiative thing to do is taking it and putting it in front of the business leaders." - Uzi“Have flexibility and empathy when you're designing your employee onboarding and offboarding experience, especially during these times. Meet your workforce where they want you. Put in the extra effort. It just goes a long way in building an amazing corporate culture.” - HitendraLinksUzi Dvir LinkedInHitendra Mishra LinkedInWalkMeStich FixThanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Jan 27

44 min 4 sec

Alvina Antar, CIO of Okta and Sharon Mandell, SVP Chief Information Officer of Juniper Networks, discuss the importance of mentorship on the road to becoming a CIO. They also unpack how a strong network of industry peers can help you not only do your best work but help you decide what work is worth focusing on. Key TakeawaysThere's a common misconception that your company or your product's value hits its peak once your customer gets it up and running. The true value is in longevity, flexibility, and your company's ability to mold your product to your customer's needs.  Mentorship can fuel your career if you're intentional about it. You can't expect a C-level executive to coach you at every step, every day. But, you can reach out to people who inspire you and ask for their guidance. Their insight can help you during critical career junctures.  For CIOs, your employees are your customers. You should be building the same type of seamless, effortless, online experience for your employees that you are for your customers. Giving them the right environment in which to work, especially remotely, pays dividends.  Key Quotes"When I'm mentoring someone,I want somebody who's going to have the courage to raise their hand when they need something. In addition to anything more formal we might structure, you have to ask. You have to have the courage to ask." - Sharon"It's all about experiences. It's about how we optimize our customer experience and deliver the most delightful, most optimal, most seamless, most secure customer experience. The same principle applies for the employee experience, too. " - Alvina"With my CIO network, I don't have to learn what other people have learned before me. I'm not a reinventing-the-wheel kind of person. I want to use my brain cycles for when I truly have to innovate. " - Sharon "In this new year, I think about the opportunity to further evolve the positioning of IT and business technology in driving business growth in streamlining processes so that companies can evolve and grow and scale. We should look at IT and business technology as a business, as an integral part of the business. " - AlvinaLinksAlvina Antar LinkedInSharon Mandell LinkedInOktaJuniper NetworksThanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Jan 20

43 min 47 sec

Key TakeawaysYour team doesn't have the time or patience to hunt for the resources they need to do their work. CTOs and CIOs have tremendous power to build more robust, essential knowledge hubs to help their teams find the information they're looking for, or document a newly minted process.Prioritizing projects is an art. CIOs have to learn how to weigh one project's impact against another's while juggling the work they have in-flight. Agile workflows help teams prioritize and move swiftly, as opposed to burning time and money on a years-long project.Teams might be working outside of the office, but their expectations haven't changed. Someone working remotely still expects the speed of the office WiFi, the VPN capacity, and more. CIOs have to fine tune their infrastructure to help teams work together from afar.Key Quotes"Surprising and delighting people is just making technology more transparent in their lives. I focus a lot on those types of things as well as removing friction." - John"To be a good CIO,  I think you have to have genuine passion and interest in understanding the business and what it's trying to accomplish. The technology comes later. It's really about understanding the business." - Anisha"Innovation comes from really listening to what people need and hearing what they're actually saying." - John"Gone are the days of the five year IT project and boiling the ocean. It's about building flexible, iterative, agile delivery models and having the ability to respond to shifting demand as it appears. " - AnishaLinksAnisha Vaswani LinkedInJohn Stecher LinkedInBlackstoneToastThanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Jan 14

46 min 11 sec

Every week, we sit down with CIOs from some of the world’s top companies to uncover the strategies that have been fundamental to their skyrocketing success.In each episode, we ask our guests which three areas of investment are so important, that they consider them uncuttable budget items. Tune into this episode to hear the budget items our CIO guests couldn’t live without!Key TakeawaysYour employees are key. Investing in the people in your IT department, in both compensation and training, was a major theme.Product was another frequently highlighted theme. Any time you as an IT department can be involved in the actual product and customer experience, you shouldn’t waste the opportunity.Digital transformation was also touched upon multiple times. As our CIOs pointed out, digital transformations are never fully complete and can’t be deemed completed and forgotten about.Key Quotes"The area I struggle to cut the most is development, skills building, and staying fresh on technology. You have to invest in your teams, your skills, and keeping up on technology -  I can tweak a lot of other things, but I really don't want to touch that.” - Julie Cullivan, CTO, ForeScout“It's the people. Especially in times like this, it has to be the people because they're the ones who have the institutional knowledge. They're the ones who have been caring and feeding for everything you're doing. All the rest you can figure out, but if you don't have good people on board, none of it matters.” - Grant Ingersoll, CTO, Wikimedia Foundation“I will say training. I will fight for that. I fought for there to be more training and I will always fight when they try to cut it back because if your team members don't have the skills to do what you're asking them to do, everything suffers. The business can't be successful.” - Jonathan Reichental, Founder and CEO, Human Future, Former CIO, City of Palo Alto--Thanks to our friends Learn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Jan 6

17 min 38 sec

What is coming on season 2 of CIO Classified? On this episode, we give you a sneak peek.

Dec 2020

1 min 48 sec

Key Takeaways The age of the untrained employees having to double as IT staff is over. The IT roadblocks of the past have been paved over by more end-user-friendly systems that dedicated IT staff can use to run complex information architectures seamlessly.CIOs can't afford to work with blinders on. Staying plugged into your industry's ecosystem, and in lock step with industry experts is absolutely critical to make sure you're thinking ahead and making the right decisions for your company.Data tells you a lot, but it doesn't tell you everything. In the age of remote work, you need to check in with your team and have earnest conversations to see how they're keeping up with the pace of their work and ensure they're staying connected and motivated.Key Quotes"There's almost nothing that's happening in any department of any company at this point that isn't technology driven or at least where technology isn't an important part of the solution." - Karl"The opportunity for us as IT professionals working for a business, whether it is a smaller business or a bigger business, is to bring solutions which can really transform the company and actually help them leapfrog over the competition." - Avon"Internally, one of the key things is making sure that we bring data to where people are. That's much better than having yet another tab open and trying to stitch together data yourself in a lot of different places." - Karl"IT works both ways. Teams get what they need from new products, new innovation. But, also around the company, the product companies, they get real validation of their use cases, what they're trying to solve." - AvonLinksAvon Puri LinkedInKarl Mosgofian LinkedInSequoia CapitalGainsight--Thanks to our friends Learn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Nov 2020

51 min 33 sec

George Llado, SVP & CIO at Alexion Pharmaceuticals, and Phil Fasano, CEO of Gigster, discuss the essential role CIOs play at this moment, and trace their influence in digital transformation. As two heralded CIOs, George and Phil share the lessons they've learned in their careers and look at the future of the CIO.Key TakeawaysCIOs need literal and figurative investment from the executive team of their company in order to be able to drive digital innovation. Investing in the future can give companies a tremendous competitive advantage down the road.The pace of innovation has changed. Companies can't afford to build every single piece of infrastructure they need. To move fast, they have to leverage world-class third party services — from adopting a new API suite to integrating with a new cloud service.CIOs have to keep growing their skillset and use those new skills to remain competitive in their field, and in their company. In order to avoid being relegated to the back seat of the C-suite, CIOs have to be on the lookout for the next wave of technology that can push their business forward.Key Quotes"We're the lifeline. Digital, technology, and CIOs have become lifelines for corporations now. Because frankly, they're not able to do business without what we either have and they never used, or with what we can bring to bear they're very, very quickly." - George Llado"We've quickly evolved from the role of provider, to the enabler, to now this innovator, which I think a number of us are taking advantage of."  - George Llado"There isn't a transformation on the planet that's a straight line. In fact, a lot of transformations fail or attempts at them fail before you get to the point you actually executed it well." - Phil Fasano"Now, you can create a great customer experience. And, you can do it in days. What a difference, what a phenomenal difference it is. And it's a shame if we don't take advantage of this opportunity." - Phil FasanoGeorge Llado LinkedInPhil Fasano LinkedInGigsterAlexion Pharmaceuticals Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Nov 2020

49 min 16 sec

Key TakeawaysSecurity and productivity shouldn’t be at odds with each other. Teams need to build security into their architecture intelligently so security standards are embedded in the way teams work, not added on as an afterthought.The best CTOs, CIOs, and CEOs craft their businesses processes with security in mind. If you’re building with blinders on, just focusing on eliminating all risk, you can end up putting up barriers to your business processes.It’s becoming more common for newly hired employees to join companies without having met their colleagues in person. CIOs, CTOs, and CEOs need to clear the space and design the processes that help employees connect and build a sense of camaraderie remotely.Key Quotes“For digital transformation, securing the edge, and being able to move quickly as possible as you’re developing new applications and services — you’ll need capabilities that scale.” - Mark Kuhr"We’ve entered into this new phase of digital enablement of communication and collaboration technology, which has made people a lot more efficient. " - Tim Campos“It’s good to be vigilant and bake into the culture of your company that security matters and everybody’s part of that. Everybody is part of that journey.” - Mark Kuhr“How we are going to spend our time has become incredibly valuable, especially when productivity is paramount, as it is for most knowledge-based professions.” - Tim CamposLinks Mark's LinkedInTim's LinkedInWovenSynack__Thanks to our friends Learn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Oct 2020

48 min 17 sec

Robert Dixon, Former CIO of PepsiCo, and Rick Rioboli, EVP and CIO of Comcast Cable, both remember when the role of the CIO was relegated to the back office. Now, CIOs are leading critical business initiatives as more and more companies go through digital transformations. On this episode of CIO Classified, they discuss how to be successful as a CIO and build with customers in mind.Key TakeawaysIn the early days of the role, CIOs did more order-taking than business transformation. Now, they've developed their role and increased their impact, moving from the back office to the forefront of customer experience thanks to digital transformation.CIOs need to communicate with diverse sets of internal teams from product managers, to tech incubators within an enterprise, to various engineering teams. Seeing your company from different perspectives gives you a better sense of what work is most important.When you're optimizing for customer experience, don't lose track of customer identity. One customer interaction might leverage several different cloud services. CIOs need to ensure that those systems powering that experience can track and source a user's identity seamlessly and securely.Key Quotes"I've seen business leaders step up in technological transformation. They're coming to the table looking at this as a way to leverage technical capabilities to create better value or new value for customers."  - Robert"Don't feel like your job is just to take orders from the business. Teams should take a step back, understand what's important to their business, figure out how to leverage their technology in an innovative way to change things while partnering with the business." - Rick"When you see an opportunity to overlap what's needed from a business perspective to create value and what's possible with technology, you put those two things together with the right teams and that's going to be really beneficial for your customer."  - Robert"When we started our digital transformation, identity was at the center. It's hard to have a digital relationship with a customer if you don't have a digital identity of that customer. In our customer experience, that's a key component." - RickLinksRobert Dixon LinkedInRick Rioboli LinkedInPepsiCoComcast—Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Oct 2020

50 min 34 sec

Key TakeawaysEven when you're working remote, you can still stay connected to your community. Whether it's sending out a weekly email to your peers, joining a group chat with your colleagues, or checking in on Twitter — you can stay close to the folks you'd normally see at the office or in-between talks at a conference.Building smart, well-rounded teams can seem daunting. Companies that focus too narrowly on the process of hiring, rather than the people they're hiring, can struggle to build successful teams. It helps to remember that hiring is deeply human.There's one thing almost all CIOs have in common — their most uncuttable budget item is employee training. Investing in team training is investing in success. Going to conferences, taking courses, and levelling up skills not only makes employees happier in their roles, but more productive, too.  LinksCassidy's LinkedInIan's LinkedIn—Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Oct 2020

33 min 41 sec

Key TakeawaysWhat we view as "soft skills" or "social skills" are really catalytic skills that drive connections between coworkers, forge alliances between departments, and make teams more productive. CIOs have to build infrastructure to support those skills.The idea of building a secure perimeter around a physical location is fading in the age of remote work. Instead, CIOs are focused on securing their infrastructure to keep valuable information protected whether an employee is working from their kitchen or corporate HQ.Companies can't afford to kick their adoption of Zero Trust architecture down the road, even if they're undergoing constant change. The debate is more centered around how you should adopt the architecture, rather than when.Key Quotes"You have to extend your thinking to realize that the large portion of your corporation's infrastructure is now in people's homes, and it's only as secure as that infrastructure is."  - Atticus"The larger the organization and the more legacy there is in place,  the more it's about working through planning so that you don't break something. In the end, we all have to keep the business running at the same time we're rearchitecting." - Julie"Security is a team sport as well. You have to have a strong culture of trusting your employees and enabling them to move fast and to produce great experiences for customers and great products." - Atticus"What I'm most focused on is really productivity and being thoughtful, not just about, people can get their work done, but are they able to do it in the most effective and productive way that they can?"  - JulieLINKSJulie Cullivan LinkedInAtticus Tysen LinkedInForeScout TechnologiesIntuit__Thanks to our friendsLearn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. Don't forget to register for Zoomtopia, happening October 14th and 15th. Learn more at Zoomtopia.com

Oct 2020

47 min 24 sec

Key TakeawaysThe role of the CIO is intertwined with the role of the CTO. To build efficient processes, you have to have the right tech stack in place in addition to the right systems for leveraging that tech stack.Tech debt piles up when you're moving too fast. When a project's finish line is in sight, don't sprint to it and gloss over dependencies that could bog down your engineering organization for years to come. Be smart, not impatient.Design information systems for your users to share information easily, and effortlessly. Information silos can lead to coworkers repeating their colleague's work, slowing down your company and taxing your employees.Key Quotes"I look at the experience as we can deliver. Our participants are inundated with different people like schools, giving them directions, certification partners, they need coherence. They need information real-time. They need tools that are created and available to them to do their work." - Sandeep Chellani"What is our core value proposition? What are the things we absolutely have to be really good at? Let's be thoughtful. Let's try to do them in a way that we can create experiments that allow us to build upon successes allows us to make incremental changes." - Grant Ingersoll"You really need to be set up in a different way of working than the old hierarchical way of thinking. But in addition to that, the pressures from outside to innovate are really large. I think the bar just keeps getting higher and higher when it comes to what people expect from you." - Sandeep Chellani"We have a very complex ecosystem. Of course, I would love to have more speed, but we have a dynamic as well with our community. We're very much with the community. So, there are times where for us, it makes a whole lot more sense to actually slow down." - Grant IngersollLinksSandeep's LinkedInGrant's LinkedInTeach for AmericaWikimedia FoundationThanks to our friends! This podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.  Learn more about CIO Classified at CIOpod.com

Sep 2020

45 min 54 sec

Earl Newsome and Jonathan Reichental are like most CIOs in that they think at scale. But, what sets them apart from the pack is their ability to think so thoughtfully about the future, plan their goals, and accomplish them. On this episode of CIO Classified, Earl and Jonathan lay their plans for the smart cities of the future, discuss why culture is a key ingredient to a thriving company, and dive into what exactly an "infinity crisis mirror" is.  Key Takeaways CIO's have to be both technically savvy and socially adept. Any effective leader has to have a strong social IQ that guides their work as an orator, telling the story of IT's impact, and as a listener, gathering feedback from their colleagues and understanding company culture.The smart cities of the future have to leverage technology to make democracy more inclusive and accessible. Town hall meetings can happen on Zoom, as opposed to being relegated to a stuffy conference room. Local representatives can be everywhere, without leaving their office. Technology has to keep constituents in touch with their representatives.Successful CIOs have to get their business passport stamped. Meaning, they need a ground-level understanding of their company's culture, their competitors' tactics, their sales team's strategies, and their marketing team's movements. This can only be accomplished through experience.Key Quotes"You need to know how your culture operates. That's the difference between strategy—what we do, and culture—how you do it. If you're not an effective orator, if you're not aligned with that culture, you won't be an effective CIO." - Earl Newsome"Empower your people. Great leaders give their teams the room to work, and the tools they need. Then, they get out of the way. When that happens, people will do great things." - Jonathan Reichental"As we look at this new world of work, we need to be intentional about it. We can choose to let it happen to us, or we can choose to design it. And so I think this is a great opportunity." - Earl Newsome"The way we work has changed forever. There's a recognition that speed is important, that reinvention is important, and that innovation is daily. It's not something you plan for and put on a to do list. It's a way of working, thinking and behaving." - Jonathan Reichental LinksEarl's LinkedInJonathan's LinkedInJonathan's TwitterJonathan's Book Thanks to our friends! This podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. Don't forget to register for Zoomtopia, happening October 14th and 15th. Learn more at Zoomtopia.comLearn more about CIO Classified and find other episodes at CIOpod.com  

Sep 2020

53 min 8 sec

For Eric Tan, CIO of Coupa, and Lev Gonick, CIO of Arizona State University, succeeding as CIOs has meant finding solid footing in a rapidly shifting landscape. On this episode of CIO Classified Eric and Lev discuss how they're designing IT systems to support remote work, using storytelling as a key tool for tech adoption, and preserving the culture of their IT organizations. Key TakeawaysCIOs need to embrace the ambiguity that comes with running, supporting, and transforming a business.You can give your team the right tools, but that doesn't mean they'll use them the right way. To empower remote teams, you need to engage your organization with a story-led campaign that informs them while capturing their attention.Maintaining the culture and social context of your work environment is critical. If one team's work is centered on face-to-face interaction, they need a technical solution that gets as close as possible to that type of interaction. Key Quotes"We're not just buying things and being responsible for keeping the lights on. We're helping people build their success in ways that they've never experienced before," - Lev Gonick"CFOs are looking for us to provide input in terms of opportunities where we can further automate and use technology to help drive the business."  - Eric Tan"Everyone wants the delivery of the solution yesterday. They want it fully integrated and they want it free. Not all three of those expectations can happen just because we wave a magic wand on it. This, in the end, is about talent. Talent is hugely important." - Lev Gonick"How do we change our policy, our processes, and stitch all these things together to make sure that people can come to work in whatever shape and form that looks like and enjoy work and remain productive." - Eric TanLinksLev's LinkedInEric's LinkedIn ASUCoupaThanks to our friends! Learn more about CIO Classified and find other episodes at CIOpod.comThis podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom. 

Sep 2020

41 min 55 sec

Your office probably looks a bit different these days. It might look a lot like... home. As more and more companies are moving to a remote-based work model, IT professionals are working to stay ahead of that seismic shift in the way we work, by building the systems that we need to stay productive. On this episode of CIO Classified, we talk to Wendy Pfeiffer, CIO of Nutanix, and Tony Saldanha, President of Transformant, about how they're crafting IT systems that enable their coworkers to stay productive and stay connected while working remotely.Wendy and Tony dove into everything from designing IT systems that account for the flexibility we need when working remotely, to finding the true metrics of productivity by measuring by objective rather than measuring by tasks, and how they both plan on building for our rapidly shifting definition of "new normal."Key TakeawaysTo be successful while working remotely, the enterprise has to learn from consumer-facing technology. The software your employees use to get work done should be as seamless and as personalized as the apps they use when they're done working.Sure, you have the right tools for a digital transformation, but are the people in your company prepared to use them? Revamping your technical infrastructure is only successful if you have a cultural infrastructure to support it.Teams work a little differently these days. It's time to adapt to that new behavior and invest in the ways that your teams prefer to work. Adopting new remote-friendly workflows can make your team more successful.Quotes"When we first pivoted to have everyone working from home, we all sort of said it was a sprint. Then everyone was saying, 'Oh, it's a marathon.' There are some folks who have sprinter muscles and some folks who have marathon muscles. And, and so we're all adapting in our own ways." - Wendy Pfeiffer"Digital transformation is about rewiring an entire enterprise. So not just creating a technology platform, which is what they set out to do, but also changing the DNA of every part of the organization." - Tony Saldanha" The gauntlet's been thrown down. How can we make enterprise applications and the enterprise experience stand up to the consumer experience that we're surrounded with in our own homes? And how can we still do that securely over public internet with all the other challenges we face?" - Wendy Pfeiffer"I think that's the big change people are looking at — the ways in which, not just collaboration tools, but the entire workday has got to be redesigned into these three different buckets of work — collaborative work, direct work with teams, and individual work."  - Tony SaldanhaLinksWendy's TwitterTony's TwitterNutanixTransformantThanks to our friends!This podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

Sep 2020

41 min 27 sec

CIO Classified is a podcast that features roundtable discussions with IT leaders about their most pressing challenges and how they solve them. Each week, we sit down with TWO top CIOs for a candid conversation. These CIOs come from different industries, different backgrounds, and company sizes but they share one similarity: They are driving their companies’ digital agenda and building the infrastructure for the future of work. Whether you’re a CIO mapping your company’s next big move, or someone who’s hoping to get there someday - this podcast is for you. Hit subscribe to get a front-row view as CIOs share the strategies, stories, and critical insights.  This is CIO Classified. Subscribe at CIOpod.com. 

Aug 2020

1 min 35 sec