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Social Impact CX

By Social Impact CX

Podcast by Social Impact CX

  1. 1.
    Episode 34 - Service Design & CX: Key Points08/06/2019
    29:33
  2. 2.
    Episode 33 - Service Design & Journeys: Introducing Design Concepts07/30/2019
    30:34
  3. 3.
    Episode 32 - Building a Culturally Competent CX Program07/16/2019
    27:49
  4. 4.
    Episode 31 - Why Cultural Differences Matter for CX07/09/2019
    25:54
  5. 5.
    Episode 30 - The Impact of Feedback06/06/2019
    29:35
  6. 6.
    Episode 29 - Feedback for Good05/30/2019
    34:05
  7. 7.
    Episode 28 - Extra Scoop: Social Business05/24/2019
    17:22
  8. 8.
    Episode 27 - Social Business05/09/2019
    27:08
  1. 9.
    Episode 26 - Innovating for Greater Social Impact03/12/2019
    26:22
  2. 10.
    Episode 25 - Audacious Goals for Greater Social Impact03/07/2019
    31:54
  3. 11.
    Episode 24 – UX & CX: Research03/05/2019
    35:48
  4. 12.
    Episode 23 - UX & CX: Culture and Getting Started02/26/2019
    29:39
  5. 13.
    Episode 22 - UX & CX: Design is a Team Sport02/19/2019
    32:32
  6. 14.
    Episode 21 - A Year of SocialImpactCX01/27/2019
    26:03
  7. 15.
    Episode 20 - Journey Maps12/19/2018
    38:15
  8. 16.
    Episode 19 - CX Lessons From the Insurance Industry - Part 211/15/2018
    28:55
  9. 17.
    Episode 18 - CX Lessons From the Insurance Industry - Part 111/08/2018
    24:00
  10. 18.
    Episode 17 - Why CX is Different For Social Impact Organizations and Nonprofits11/01/2018
    25:41
  11. 19.
    Episode 16 - VoS - How to Start09/21/2018
    31:10
  12. 20.
    Episode 15 - Under What Conditions is Information Empowering - Part 209/13/2018
    37:12
  13. 21.
    Episode 14 - Under What Conditions is Information Empowering? - Part 109/06/2018
    32:29
  14. 22.
    Episode 13 - Voice of the Served08/24/2018
    25:33
  15. 23.
    Episode 12 - Organizational Culture and CX08/09/2018
    22:59
  16. 24.
    Episode 11 - Relating Brand, Positioning, and the 4 P’s to CX05/17/2018
    24:55
  17. 25.
    Episode 10 - Meaningful Experiences Are Built By Teams05/10/2018
    22:26
  18. 26.
    Episode 9 – Why CX Requires Ownership, Not Just Empowerment05/03/2018
    31:29
  19. 27.
    Episode 8 - Measuring Customer Experience Programs04/26/2018
    21:22
  20. 28.
    Episode 7 - Committing to Customer Research04/17/2018
    21:59
  21. 29.
    Episode 6 - What Nonprofits Can Learn About CX From For-Profits04/11/2018
    16:22
  22. 30.
    Episode 5 - Understanding Social Enterprise, CX, and Brand04/06/2018
    13:46
  23. 31.
    Episode 4 - Personas04/03/2018
    24:34
  24. 32.
    Episode 3 - Defining “Journey”02/26/2018
    28:24
  25. 33.
    Episode 2 - Starting With "Who"02/21/2018
    25:05
  26. 34.
    Episode 1 - Welcome02/21/2018
    11:24

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