The Learning & Development Podcast

David James

This is a fortnightly topical podcast show for L&D professionals. Each episode David James will be discussing and debating topics affecting the profession today, alongside various guests.

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. Twitter: @DavidInLearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/

All Episodes

TikTok and Facebook are just two companies that consider their culture to be crucial to their success and this week’s guest, Michal Oshman, has not only worked for both but she is Head of Culture at TikTok. In this episode, we explore what culture is; why it’s important; and what Michal does at TikTok to maintain and grow theirs When culture is at the heart of a company it is everything and being intentional with care and dedication is what makes people feel they are truly part of something, listen in and hear more   KEY TAKEAWAYS Culture is at the core of the company, it’s about values, behaviours, branding, diversity, inclusion and meaningful moments The founders of Tiktok think about culture as a product and give it the same amount of attention With a product mindset, you take greater accountability  making sure your  results change things You can measure culture by the amount of engagement People want to feel they are part of something and that they matter, that is culture The role of learning and development is translating business into behaviours   Culture doesn’t live within one individual it's connected to community and being together We want our company to be a safe creative place where people can share their narrative You need to understand what  people need from the culture of the company The L&D team needs to be able to build and have the honest conversations that mean companies can have a positive culture Culture is everything, how we compensate, how we promote, how we have a career conversation, how we get feedback Culture is hard to define but you know when it’s there and anyone working on culture needs to be curious and willing to learn because it’s a very personal experience   BEST MOMENTS ‘I love the idea that our space is where people can share their content and creativity’ ‘When leaders think about things in a different way they open up’ ‘Culture is not static it's ever-changing’   VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523    EPISODE RESOURCES You can follow and connect with Michal via: TikTok: https://www.tiktok.com/@michaloshman?lang=en LinkedIn: https://www.linkedin.com/in/michalho/   ABOUT THE GUEST Michal Oshman Michal Oshman is Head of Company Culture, Diversity & Inclusion and Employer Branding at TikTok Europe and formerly responsible for international leadership and team development at Facebook. Throughout her career, Michal has trained and coached hundreds of tech leaders. She has three university degrees in psychodynamic and systemic thinking, sociology and anthropology. Michal is also published author of the book What Would You Do If You Weren't Afraid?: Discover A Life Filled With Purpose And Joy Through The Secrets Of Jewish Wisdom.   CONTACT METHOD You can follow and connect with Michal via: TikTok: https://www.tiktok.com/@michaloshman?lang=en LinkedIn: https://www.linkedin.com/in/michalho/   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.  CONTACT METHOD    Twitter: https://twitter.com/davidinlearning/   LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/   Website: https://www.looop.co/       See omnystudio.com/listener for privacy information.

Nov 30

46 min 51 sec

Curation is a term that has been used in L&D for a number of years but its actual purpose often seems to be diluted down to ‘making more content’. As discussed in this episode, curation is a useful skill to have in the L&D kitbag to draw on expertise and know-how that resides elsewhere, repurposed as solutions to real problems. Thank you to Shona Hodgson for suggesting this topic. KEY TAKEAWAYS Curation in L&D is about finding content, shaping it and helping everyone to apply it to their roles. When looking for content to curate, don´t forget internal sources. Before looking for content be crystal clear about what you are trying to achieve. Being clear on the problem you are trying to solve makes it far easier to recognise relevant content when you find it and to quickly adapt it. Ask yourself what experience you want people to have and what that engagement piece will be. You don´t need any special tech to be able to do curation successfully. When you curate something you still need to build in support tools and resources. BEST MOMENTS 'We don´t have to create everything from scratch' 'When you are laser-focused on solving real problems, then often the solution stares you in the face' 'I think am I adding value beyond that piece of content. ' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  EPISODE RESOURCES You can follow and connect with Mike via: Twitter: @MikeShawLD LinkedIn: https://www.linkedin.com/in/mikeshawld/ Podcast: https://soundcloud.com/user-377679232 Ready, Set, Curate: 8 Learning Experts Tell You How Ben Betts https://www.amazon.co.uk/Ready-Set-Curate-Learning-Experts/dp/156286940X   ABOUT THE GUEST Mike Shaw Bio Mike Shaw is Global Learning & Organisational Development Manager at Emerald Works and an experienced leader in the field of People Development, having led teams at Mitie and Hereward College. Mike is an active member of the L&D community and co-host of the Burnham & Shaw Chat podcast series with Rachel Burnham.  ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Nov 16

41 min 57 sec

A company that looks to the future will know how to prepare for it. Strategic Foresight takes a comprehensive view of your past experiences and decisions, and brings dynamic clarity and focus to your company by creating a transformational framework for you to understand your decisions, processes, landscape, and pathways. In this episode, Frank and David explore Strategic Foresight and the work they did together at Disney. KEY TAKEAWAYS Strategic foresight is about leveraging what is emerging and on the horizon, not accurately predicting the future. Firms that use it adapt and transform quickly and are resilient. Strategic foresight ensures that you build a workforce with the talent and skills to be ready for what comes next. Using strategic forsight it is possible to model and be ready for crisis events ”black swans” like CoVid. Events that speed up change. The disruption of CoVid has drastically changed the way we look at education. In some countries, students are now graduating with businesses as well as degrees. Generation cohort, purposeful work, neuro breakthroughs, phygital and the metaverse are just five examples of how the way we think and live is changing. All of which are talked about in the podcast. Research + data + intuition + creativity is the equation for strategic foresight. How that is applied is discussed in the podcast. It is not enough to identify trends. They merge and form new patterns of behaviour and create new worlds that organisations need to be ready to operate within. BEST MOMENTS 'Foresight really is a way for people to leverage the future. ' 'You need people that are able to meet whatever is coming next..to lay ahold of new opportunities.' 'In foresight, we have to look at multiple alternative futures. ' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  CONTACT METHOD FOR GUEST You can follow and connect with Frank via: LinkedIn: https://www.linkedin.com/in/frankspencer/ Website: https://thefuturesschool.com/ Podcast: https://podcasts.apple.com/us/podcast/the-wicked-opportunities-podcast/id1527341331   ABOUT THE GUEST Frank W. Spencer   Frank W. Spencer holds a Master of Arts in Strategic Foresight from Regent University and has worked on strategic foresight projects for companies such as Kraft, Mars, Marriott, Duke University and The Walt Disney Company. He is a prolific speaker, having delivered presentations to groups and conferences in Atlanta, Buenos Aires, London, Los Angeles, Tokyo, Shanghai, Melbourne, Washington, New York City, Singapore, Mumbai, Wellington, Moscow and San Francisco over the last 20 years on topics such as leadership development, the importance of developing the skill of futures thinking, creating environments of foresight in businesses & organisations, recognising emerging trends and issues, identifying unseen opportunities, reaching aspirations and preferred futures, talent management, work, technology, and social innovation.   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Nov 2

52 min 3 sec

David & Kattie led L&D in different regions - at the same - at The Walt Disney Company and in this episode they reminisce about what it was like, some of the great opportunities they had and some of the challenges they faced.  This is a candid conversation that will appease Disney fans - and L&D fans - alike. KEY TAKEAWAYS For large organisations like Disney, the approach to L&D has to be different for each business unit and its growth trajectory. Teaching someone something, changing them and then putting them back into an unchanged environment does not move the needle much. In Orlando, 18 to 20,000 people go through orientation, every year. In the podcast, Kattie explains how that is achieved. For Disney storytelling was an effective way to immerse new hires into the culture and get them to understand that they were playing a role in creating the guest´s stories. All employees need to be clear on the company´s mission and how they fit into achieving it. It is not enough to teach people processes, they need to be equipped to quickly make decisions on the job. There is no point in teaching a class using the standard corporate approach if it means that the learning objective will not be achieved. When a business is moving super fast, you need different techniques and smaller training blocks. Kattie shares some ways to create and deploy them. The best learning resources enable people to learn at the moment that they need it, or shortly thereafter. Flexible approaches and tools that adapt to the audience, culture and environment are best. BEST MOMENTS ' 'It starts with the mission, the shared value.' 'When you are training masses of people keep it simple and help them to navigate their day, their job. ' 'You’ve got to have tools and resources available for individuals to tap into learning in the moments they need it.' 'The means and methodology needs to be flexible enough to adapt and adjust to the audience and culture.'   VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  EPISODE RESOURCES You can follow and connect with Kattie via:   LinkedIn: https://www.linkedin.com/in/kattie-capozza-8695b07/ Website: https://www.discoporcupine.com/ House of Apis: https://www.houseofapis.com/   ABOUT THE GUEST   Kattie Capozza Kattie Capozza spent more than 25 years in L&D at Disney, in the Parks and Studios, and worked in both the US and in Asia. Since leaving Disney, Kattie has led Talent and Development for the Bill & Melinda Gates Foundation and now runs both her own consulting and coaching firm as well as House of Apis, which aims to inspire women and girls to realise their superpowers for greatness in their own unique ways.   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Oct 18

45 min 59 sec

Restrictions as a result of the global pandemic have seen many L&D leaders seeking more predictable and reliable ways of affecting individual and organisational performance with digital and virtual solutions. At this time, approaches developed and advocated by Bob Mosher (and Conrad Gottfredson) have gained even more traction with high-profile examples of them making a huge difference. In this episode, Bob shares insights into L&D today and what he’s seen as the shift being made to achieve more in these challenging times. KEY TAKEAWAYS Never be afraid to experiment when it comes to conversations, by doing so we can achieve a great deal more, and keep the dialogue open for future possibilities. There are risks with returning to work in the wake of the COVID lockdowns, especially as there seems to be a yearning for more face-to-face interaction in business. It's not too late to pivot or adapt practices, even though we are moving away from restrictions. We are still in a period of opportunity and acceleration. Until we make the work transparent, we cannot build performance solutions for it, as we're only guessing what people need in order to work well. BEST MOMENTS 'It's great getting people together, but is it the answer to that problem?' 'It's not necessary to wait until the planets align' 'The opportunities still remain!' 'The idea of protecting our domain because of a job security side to this is just not true'  VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Bob Mosher is a genuine Thought-Leader in L&D and Chief Learning Evangelist, at The 5 Moments of Need™, an organisation that specialises in helping learning professionals design, develop, and measure effective learning and performance support through the 5 Moments design methodology. Bob has been an active and influential leader in the learning and training industry for over 30 years and is renowned worldwide for his pioneering role in new approaches to learning.
 You can follow and connect with Bob via: Twitter: https://twitter.com/bmosh LinkedIn: https://www.linkedin.com/in/bmosher/ Website: https://www.5momentsofneed.com/ Performance Matters Podcast: https://performancematters.podbean.com/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Oct 5

39 min 38 sec

Whether L&D are advising others’ on their careers or we’re navigating our own, it’s useful to acknowledge how careers are changing and how societal shifts mean we need to shift our approaches to progressing our careers. In this episode, we explore current thinking and practice for post-COVID times. KEY TAKEAWAYS The COVID situation has demonstrated the importance of being ready for change and challenges. Everyone needs to become a continuous learner and embrace the growth mindset, so they can quickly adapt. There is no such thing as failure. Regardless of what happens, you are still learning. The job market is constantly evolving, so you must too. People love helping friends, so there is no need to try to do everything on your own. Work out what you like and what you are good at. Create a vision for yourself. As you go through life your why will change. Recognise this and adjust your goals to accommodate that fact, a lot of people forget to do that. Build your personal brand (reputation). In a gig economy, this is especially important. Understand that everything happens for you, not to you. In the podcast, Andy explains what that means and how it radically improves your mindset. The opportunities we have now are amazing. The fact you can work anywhere opens up all kinds of possibilities. You’ve got to be the one to take the initiative and act. BEST MOMENTS 'We can all do things to prepare ourselves for major challenges and opportunities.' 'Invest time in learning, growing, networking and connecting with others.' 'When we focus on gratitude, we choose to be happy.' 'There is no better time to truly take ownership of your career than right now. The opportunities are amazing.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 EPISODE RESOURCES You can follow and connect with Andy via: LinkedIn: https://www.linkedin.com/in/andystorch/ Website: https://andystorch.com/ Twitter: @AndyStorch Own Your Career, Own Your Life Book: https://ownyourcareerownyourlife.com/ Podcasts: https://andystorch.com/podcast/   ABOUT THE GUEST Andy Storch Bio Andy Storch is a Consultant, Coach, Author, and Speaker. He is the host of two podcasts including The Talent Development Hot Seat and the Own Your Career Own Your Life Podcast as well as the author of the book, Own Your Career Own Your Life. Andy is also the founder and host of the Talent Development Think Tank conference and community.   ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Sep 20

39 min 36 sec

Cognitive Task Analysis gets to the decision-making behind performance so that what is done by Subject Matter Experts can be accurately shared and then replicated. In this episode, Dick Clark shares insights and experience into what CTA is, why it is critical to successful L&D and how to get started.   KEY TAKEAWAYS CTA improves the interview strategies that designers use to discover from experts what trainees need to learn. A lot of what experts do (about 70%) is hidden because they have learned to do things automatically. CTA draws out the thought processes behind far more of the actions experts perform. CTA trained groups learn 43 to 45% more and do so in about 35% less time. CTA trainees also make only minor mistakes. The creation of CTA training takes more time. But, the positive results achieved quickly cover the time spent creating the training. There are 100 types of CTA. In the episode, Dick narrows that field down and explains the technique that has been proven to work best. Revising and critiquing the training using another expert greatly improves the overall result. The process of creating CTA training often identifies problems that organizations have learned to work around. Providing the opportunity to solve those problems and work more efficiently. CTA is flexible, it works for all types of work. Including, technical, management, leadership and many soft skills. Selecting the right experts is essential. Dick covers how to do this in significant detail including what they ask them. Often, the rigorous analysis stage of CTA uncovers opportunities to create simple job aids that greatly enhance performance. AI is set to replace many elements of the analysis and design processes. AI will greatly speed the entire training process up, which will generate a huge step change that will make TLDP an even more critical department. BEST MOMENTS 'As task analysis is now performed only about 70% of the decisions that experts make are being captured. ' 'In the surgical CTA study, we solved enormous problems that the surgeons didn´t know they had.' 'There are places where job aids are just as effective, and certainly more efficient, than training.' 'A lot of AI programmes are going to be developed that is going to replace analysis and design. '   VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523   EPISODE RESOURCES You can follow and connect with Dick via: LinkedIn: https://www.linkedin.com/in/dick-clark-3b16571/ Email: clark@usc.edu  Blink by Malcolm Gladwell   ABOUT THE GUEST Dick Clark is Professor Emeritus of Educational Psychology and Technology, Clinical Professor of Surgery and has served as Co-Director of the Center for Cognitive Technology at the University of Southern California. Dick is the author of over 300 published articles and book chapters as well as three recent books - Learning from Media: Arguments, analysis and evidence, Second Edition (2012, Information Age Publishers); Handling Complexity in Learning Environments: Research and Theory (2006, Elsevier) and Turning Research into Results: A guide to selecting the right performance solutions (2008, Information Age Publishers) which received the International Society for Performance Improvement (ISPI) Award of Excellence.   ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.   CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/  LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/  See omnystudio.com/listener for privacy information.

Sep 6

44 min

Just a short message from David, to let you know that he is taking a few weeks away from podcasting to recharge. But, that he is still available on other platforms, which he shares in the podcast. Along with a request for a bit of help with inspiration from his audience. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Aug 2

50 sec

Jobs-to-be-Done is best defined as a perspective — a lens through which to observe markets, customers, needs, competitors, and customer segments differently, and by doing so, make innovation far more predictable and profitable. In its application to Learning & Development, it is an approach to truly understand the needs of both employees and L&D in order to develop products that make a predictable and demonstrable difference.   KEY TAKEAWAYS Many organizations waste a lot of time and resources on things that do not really add value. Having a granular understanding of who your customer is and what their needs are is essential for an L&D department. Invest time upfront in identifying the customer's actual needs. Focus on tangibles, things that can be properly quantified and measured. Focusing on the jobs that need to be done, improves understanding. It produces highly focused and tailored L&D products that solve actual problems rather than just perceived ones. Employees are business performers, not learners. Looking at them like this helps to ensure that training enables them to grow and perform better. In the podcast, Tony shares the 5-step outcome-driven innovation process that ensures you focus your energy in the right places. Be sure to involve the people who actually do the jobs. They are the ones that have an in-depth understanding of each process. Knowledge that their manager doesn't have. The Jobs-To-Be-Done approach can be applied anywhere. BEST MOMENTS 'Focus the entire organisation around a common understanding of needs, so that everyone´s pushing in the same direction to create customer value. ' 'What makes education so complicated is that there are multiple stakeholders in it for different reasons.' 'Once you know what the unmet needs are you can make the right decisions ' 'Innovations is a science, you don´t have to guess at this' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 EPISODE RESOURCES You can follow and connect with Tony via: LinkedIn: https://www.linkedin.com/in/tonyulwick/ Website: https://strategyn.com/tony-ulwick/ Twitter: @Ulwick Jobs To Be Done eBook: https://jobs-to-be-done-book.com/   ABOUT THE GUEST Tony Ulwick is the author of the original Jobs-to-be-Done book, What Customers Want, his recent release, JOBS TO BE DONE: Theory to Practice, and additional articles on ODI published in HBR and MIT Sloan Management Review. Through his involvement in hundreds of innovation initiatives, Tony has helped companies reinvent underperforming products, create new business models, and build and implement company-wide innovation programs. His work is cited in hundreds of publications.   ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jul 19

37 min 31 sec

The opportunity with digital L&D has always been to achieve more but when online learning has been resisted by employees and with eLearning being tarnished by poor click-next courses, it seemed the opportunity was beyond us. However, by pivoting to Agile, working closely with their clients and leading with resources Sebastian and his team at Vitality Health address almost 10x the number of projects they could before; they’ve achieved real results, and grown their team because of their success. So it is possible. Find out how in this episode.   KEY TAKEAWAYS Resource L&D customised L&D reduces training time by 56%. Effective training that does not take people away from their jobs for long is what businesses want. To be truly relevant and up to date training needs to be created fast. Sebastian´s team do it in about 7 days. Sit down with your client and use data and guided processes to help them to identify the critical tasks and the steps the training needs to cover. Trust the end user to tell you what they need and be guided by them when tweaking the training. Analyse after every release and make adjustments to make the training better, based on feedback from your client and trainees. The training you provide needs to be fluid and able to evolve as the business does. You want people to be able to dip in and out of your training resources to address small skill gaps without having to take a full-blown course, every time. The tools the L&D department provide should not be limited to courses or handouts. Things like calculators and other modern resources can be provided too. L&D has to be an integral part of the business. It plays a role in delivering the right product at the right time to the customer.   BEST MOMENTS 'L&D departments can demonstrate value' 'Identify what needs to be done, not what people need to know.' 'The number one thing for us is to be able to support our staff members to be able to do their job as quickly and efficiently as possible.'    VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Sebastian Tindall Sebastian is Head of L&D at Vitality Health and has also held strategic roles in Santander Bank and The Co-Operative Bank. Over recent years his work with global L&D functions in South Africa, India and the USA have catalysed his passion for creating a diverse range of innovative high impact learning solutions. ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jul 5

46 min 52 sec

The step-up into L&D leadership can often be underestimated because it’s hard to understand unless you’re doing it. Too often L&D professionals bemoan the absence of the conditions for change but this is where leadership comes in. In this episode, we discuss what it means to become a leader of an L&D function, what the new expectations are, what a leader needs to do, and how to bring people with them.   KEY TAKEAWAYS Successful L&D teaches people the skills they need to solve problems the business faces. L&D is about creating business solutions. When your L&D strategy is resisted, show true leadership. Stand your ground and negotiate for the type of L&D you know the business actually needs. Don´t wait for the perfect conditions to modernise. Take the lead instead. Establish where people are on the learning development readiness scale and tailor what you offer to that individual's needs. Facilitation is a key component of successful L&D. In the podcast, Paul explains how he uses book clubs to break down barriers and facilitate change. Getting people to learn together is fantastic for team building and reducing the hierarchy. You can´t force change. Guidance, support, and two-way conversations are essential when leading people to do things differently. Give people what they ask for, add something extra, then watch them adopt and use those new techniques and skills. Be humble enough to recognise that you do not know it all. Develop your network. It is great to have someone to turn to for counsel.   BEST MOMENTS 'You are not developing learning and development solutions. You´re developing business solutions.' 'Ask where do they sit on the learning and development readiness scale, tailor that story to their needs and bring them on the journey.' 'The art of negotiation is getting a deal. '  VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  EPISODE RESOURCES Scrum by Jeff Sutherland   ABOUT THE GUEST Paul Smith Paul is Head of Learning & Organisational Development at Retail Prodigy Group in Melbourne Australia, having relocated from London whilst working with Apple. Since then, Paul has led Learning and Talent functions with BUPA Australia, Momentis, CPA Australia, and Officeworks. ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jun 21

46 min 29 sec

Stepping up to L&D Manager can be both exciting and daunting but we can all learn from those who’ve done it already. In this episode, Jack describes his role, his assimilation, and his development, alongside the expectations and experiences that have helped him establish himself at this new level.  KEY TAKEAWAYS Becoming a manager is a huge change. You actually are changing your career when you take on a management role. Don´t spend too much time continuing to do the work you did and were good at before. If you do you will stretch yourself too thin. You need to manage your profile in your organisation to make sure you get credit for what you do. Jack spends about 20% of his time supporting and developing his team. A big chunk of the role is providing air cover for your team. Managing expectations, keeping them away from the stress, etc. Your team must know what is going on in the business as a whole. What its goals and priorities are. Pause regularly to think about the problems you are trying to solve and check you are on track. You need to put your internal customers at the heart of everything you do. To prepare to become an L&D Manager, benchmark yourself and work to fill any gaps. Step out and push yourself to develop and practice management and leadership skills. When you first become a manager you may need to push to be included in the right conversations. BEST MOMENTS 'What we get back from working with the team, is brilliant ' 'Progressing as a manager is a career change' 'We´ve just not got all of the answers. But we are willing to go and seek them' 'Don´t wait to get your seat at the table. Pull up a chair or ask for it. ' ABOUT THE GUEST Jack Lockhart Bio Jack is Learning Experience and Performance Manager at PerfectHome, having progressed to manager-level via L&D roles at Virgin Media and The Training Foundation. Jack is a prominent voice on social media relating to modern L&D practices and approaches that drive demonstrable value to organisations.  You can follow and connect with Jack via: LinkedIn: https://www.linkedin.com/in/jacklockhart/  VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jun 7

40 min 38 sec

Starting your career in L&D can be exciting and daunting. Where do you start? Which skills are important? What pitfalls must you avoid? Especially in these times when the whole profession has shifted and digital approaches are transforming the practice. In this episode, Lexie Hockaday (Junior L&D Product Manager) explores her own journey and development, alongside her line manager, Anne-Marie Burbidge (Head of Learning & Development). KEY TAKEAWAYS There are many ways into L&D. Not everyone has to do a learning apprenticeship. Spend time out in the business building up your understanding of how things actually work. Focus on what the business is trying to achieve so that you can deliver effective training. Follow up on your trainees to ensure that what you offer is delivering results. Digital resources enable you to curate content, constantly update it and deliver training fast. Learn to utilise the data you can extract from the tech systems you use. In many cases, light solutions e.g. a short how-to video is the answer, rather than a full-blown course. BEST MOMENTS 'One of the beauties of learning and development is you can come in from any number of routes.' 'I always start with what´s the why, what are people and the business trying to do? ' 'Keep the end-user, the human, the person at the heart of everything you do. ' 'I see learning and development as part of the overall employee experience. '    VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUESTS Anne-Marie Burbidge Bio Anne-Marie is Head of Learning & Development at Utility Warehouse, a UK-based multiservice utility provider, and draws on 15 years experience of running L&D teams. Anne-Marie is keenly interested in Agile principles and understanding how data can help us, using a range of tools and approaches to understand what's really going in order to grow capability and confidence effectively. Lexie Hockaday Bio Lexie is Junior L&D Product Manager at Utility Warehouse and - at the point of recording - is studying on the CIPD Level 5 Qualification in Learning & Development.   ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

May 24

54 min 48 sec

Is a Learning Culture essential if an organisation is to realise the potential of its people or is it, perhaps, a false nirvana? In this episode, it is explored when and how it becomes possible to develop a Learning Culture, we bust some myths around it and seek to empower L&D to begin it’s progression right now rather than wait for the perfect conditions - because those will never arrive. KEY TAKEAWAYS A learning culture has tended to mean that companies believe their learning departments or content is adequate. However, these are merely provisions. A learning culture is the point at where people can access learning at any time with no barriers to entry, and where access is encouraged. Before we develop a learning culture, it's essential to switch the conversation from learning performance and results, and not delaying the progress by thinking we have to change the culture first. No CEO will ever lose sleep over how many people have not completed courses. We need to be using measurements and metrics that business managers understand. BEST MOMENTS 'It is literally the lifeblood of the company' 'That is not a learning culture - that is a provision' 'I believe there is so much more than people completing courses and happy sheets' 'We're seeing much more of a "need to have" than a "nice to have"'  VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST A multi-award winning Learning leader with experience of heading up international Learning & Talent functions. Having worked across different organisations and sectors, Dr Hannah Gore has in-depth - as well as hands-on - knowledge of what it means to successfully align L&D with business outcomes and select the most appropriate approaches in order to make a demonstrable difference. Now a consultant, lecturer and Board Director at the eLearning Network, Hannah is an influential figure in L&D, helping to promote Learning Cultures as a way of achieving real results. You can follow and connect with Hannah via: LinkedIn: https://www.linkedin.com/in/hannahgore/ Twitter: @HRGore Website: https://drhannahgore.com/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

May 10

41 min 43 sec

Sukh Pabial recently conducted some research to understand the impact of COVID-19 - and subsequent restrictions - on L&D. In this episode, the results of this research are shared and explored in order to help understand where we are now and where we, as a profession, should prepare to go. KEY TAKEAWAYS The furlough scheme saw to it that many jobs were saved, but for those in L&D, if robust remote learning methods were not implemented, then a huge proportion of workforces could not be developed while furloughed. The shift to remote development has been significant. 85% of workforce learning is now done digitally and virtually. Everyone who pivoted from their original existing L&D strategy and content delivery, to one more focussed upon needs and priorities, created a huge contrast to the way things worked previously – an as-and-when framework. From a professional capability perspective, the shift to digital and virtual has been transformative. BEST MOMENTS 'The overall finding is that 85% shift to virtual’ ‘This has left a huge population who cannot access skills development’ ‘I think our “solutions” are so insubstantial that they require support from elsewhere’ ‘This has allowed them to make the shift they wanted to make’  VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Sukhvinder (Sukh) Pabial is a senior Learning & Organisational Development leader who, as CLO of Challenging Frontiers, actively works to progress the thinking and practice of L&D. Sukh’s interests lie in L&D strategy and consultation, innovation in business, positive psychology and emotional intelligence. Sukh is an occupational psychologist by education, and has extensively studied the fields of positive psychology and emotional intelligence.  Twitter @sukhpabial LinkedIn https://www.linkedin.com/in/sukhvinder-pabial-01113b1b/ How Has COVID Impacted L&D? Research Results: https://challengingfrontiers.com/impact-covid19-ld Website: https://challengingfrontiers.com/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Apr 26

47 min 14 sec

Design Thinking is an emerging trend in Learning & Development but one that can easily be misunderstood or misappropriated - but it can also be incredibly powerful. In this episode we dive deep into what it is, how it can help L&D and how to use it.  KEY TAKEAWAYS Approaching problems from the perspective of the user, and being informed by data, is a way to solve real business problems. Design is not one single thing, but a collection of choices that come together to create a better experience. In order to best understand how to create design as a way of thinking, we must conceive of it as an investment in time and understanding. Far too many people jump upon buzzwords in order to make it seem as though they are being proactive. But this is the root cause behind the misconceptions that are keeping L&D in the past BEST MOMENTS 'We should be saying design... as a way of thinking...' 'Design is an approach that people can use to solve big problems' 'Change can't travel throughout our profession because of the mis-branding' 'If we understand the thought behind the problem, we don't need a piece of e-learning'  VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUESTS Danny Seals is Director of Design, Experience & Innovation at GP Strategies and the purpose of his work is to create impactful change through using good design. He pulls from various design disciplines and mindsets such as human centred design, design thinking, service design, system thinking and experience design.  You can follow and connect with Danny via: LinkedIn: https://www.linkedin.com/in/dannyseals/ With a background in the engineering and aerospace sectors, Tim Brind understands ROI and how to add value; an approach that combines performance consulting with human centred design to ensure the production of innovative, user-centric learning experiences and creative problem solving. You can follow and connect with Tim via: LinkedIn: https://www.linkedin.com/in/tim-brind-81707513/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Apr 12

41 min 53 sec

The digital skills gap within L&D has been called out as one of only 4 areas that could be critically holding back organisations and unless we recognise this and develop ourselves then we’ll continue to be part of the problem rather than those at the forefront of addressing it. In this episode, we discuss the difference between what L&D perceive to be digital and the opportunity that it actually presents.  KEY TAKEAWAYS Having the right mind-set is a prerequisite of success. You can't succeed in digital initiatives without a good mindset as it limits your chances. L&D has taken a long time to warm to themes of remote development, but this thawing of attitudes has been greatly sped up by the impact of lockdown. Remote is now seen as the norm, and so L&D has begun to fully embrace the possibilities. We do not necessarily make the most of the connection theme. We tend to think of it as being connected to a system, or connected to an instructor, but while they are important, this is limiting. It is incumbent upon us to measure success not in the number of clicks or downloads of software, but the success and penetration of ideas and learning. BEST MOMENTS 'Part of it's about how you organise. Part of it's about how you take decisions' 'L&D is starting to warm to these themes now' 'It's been a huge area of growth, and I don't think it's going to stop' 'These are themes from my working history that I still think are very valid'  VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Myles is an experienced consultant, senior manager and general manager of online and digital business in the private and public sector. He has a particular depth of experience in digital transformation, leading the development of digital and online learning and products in the corporate and education worlds with extensive experience of digital learning strategy, managing implementation and digital product strategy and design. You can follow and connect with Myles via: LinkedIn: https://www.linkedin.com/in/myles-runham/ Twitter: @MylesRun Blog: https://mylesrunham.com/blog/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Mar 29

44 min 51 sec

As podcasting grows, in terms of listeners and the number of podcasts available, the opportunity for internal use in organisations is also growing. This has been an area that many in L&D have been experimenting with as a new channel and another modern way of sharing messages and insights. In this episode we explore examples of what’s working well in some organisations and tips for getting going with podcasting.  KEY TAKEAWAYS Podcasting is one of the fastest-growing areas of content development. They are swift to deploy in service of a defined need. If seeking to deploy podcast content, we should always aim to experiment rather than launch as a new commitment. This can lead to the feeling of wearing a millstone. Podcast listening is up 40% over the last three years. At Podbean alone, over 100,000 podcasts were begun in 2020. There is no gatekeeper for the world of podcasting, allowing for a surfeit of creativity. This also allows listeners to tune in to more specific niches. BEST MOMENTS 'A lot of people found their creative vibe during lockdown' 'See if it gets you the results you seek, and not just some attention' 'More Americans listen to podcasts every week that attend religious services' 'Podcasts really foster independent creation'  VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Shannon works with podcasters and organisations running internal communications and training podcasts, to support their efforts and address their needs. In addition Shannon run community outreach: interviews, social media, events, collaborations, and sponsorships. She also speaks at podcasting and employee development/training/HR conferences on various aspects of podcasting. You can follow and connect with Shannon via: LinkedIn: https://www.linkedin.com/in/shannonmartinwrites/ ‘Podcasting for Learning and Development & Internal Communications’ LinkedIn Group: https://www.linkedin.com/groups/13872219/ Podbean Blog: https://blog.podbean.com/  ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Mar 16

43 min 47 sec

If addressing Skills Gaps was as easy as plugging in a new platform filled with categorised content then L&D wouldn’t be recognised as part of the Skills Gap problem rather than addressing it. Yes, that’s right, Organisational Learning is deemed under-skilled at addressing ‘broad-based re-skilling efforts’. So how did we get here and how do we sort ourselves out? These questions - and many more are explored in this episode.  KEY TAKEAWAYS Training and learning are different things. We are creating a flawed system through our own educational institutions. We are taught the basics, but not taught how to apply these lessons. The industrial strategy council has highlighted that five million workers could become acutely underskilled in basic digital skills by 2030. Skills gaps are impacted both positively and negatively by more factors that many realise, including the political landscape and economic requirements of any given territory. Approximately, we spend 44 billion pounds per year on L&D, and yet the returns do not seem to be worth the investment. BEST MOMENTS 'We're not addressing a skills gap - it's just keeping a nice chat going' 'We can't just go out and recruit to make this business successful - we're going to have to grow some' 'As a learning profession we have turned the other way' 'What is the outcome that we deliver, year on year, for that spend?'  VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 Industrial Strategy Council ‘UK Skills Mismatch 2030’ Research Paper - https://industrialstrategycouncil.org/uk-skills-mismatch-2030-research-paper UK’s Digital Skills Gap Poses Risk To Economic Recovery - https://news.microsoft.com/en-gb/2020/11/23/uks-digital-skills-gap-poses-risk-to-economic-recovery-research-reveals/ ABOUT THE GUEST Simon is a modern and experienced Executive-level People Leader who has delivered meaningful commercial Change and Transformation via appropriate Learning, Organisational Development and Talent initiatives. Simon has a varied history and experience of working in different sectors and economic climates. From start-up to large multi-national companies, including NBC Universal, Fujitsu, Sonnedix and NatWest / RBS.  You can follow and connect with Simon via: Twitter: @simon1gibson LinkedIn: https://www.linkedin.com/in/simongibsonlearning/  ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Mar 2

41 min 1 sec

Working for so long in operational and senior leadership roles prior to a career in Learning & Development will shape anyone’s view of the value of L&D but also its potential. In this episode, this is discussed with Paul Jocelyn who had a 28 year career at Tesco, the first half in stores management and the second half at Head Office. KEY TAKEAWAYS Sometimes we are so focussed upon the goals in the near future, that we fail to recognise the monumental shifts we are a part of. Those of us in a more operational role prior to our joining the L&D world, have a rarer insight into the needs of others, and how learning can be better implemented. L&D itself is changing as the result of the way the working landscape in general has changed. As expectations change, so too must the way in which deliver solutions. The most effective learning always comes from the people who have walked the path before us. We learn far more from experience than we do from a handbook. BEST MOMENTS 'It was much more of a learning organisation that it gives itself credit for' 'Throughout that time it was an organisation that clearly pushed boundaries' 'Being in second place and wanting to overtake was very much part of the psyche early on' 'It was the experience, the3 environment and the challenges, rather than a handbook or a process flow' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Paul has more than 25 years of corporate senior leadership experience in Operations, Business Transformation, Marketing, Capability Building and Learning and Development in the UK and internationally.  As a consultant, advisor and speaker Paul works with organisations with the new challenges of:  How do we build a learning business – with the new capabilities and confidence we need to help us adapt and grow in a complex world? You can follow and connect with Paul via: Website: https://www.jocelynconsultingltd.co.uk Twitter:  @PaulJocelyn LinkedIn: https://www.linkedin.com/in/pauljocelyn/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Feb 16

46 min 25 sec

So here we are again, like so many countries around the world, in Lockdown. But as we’ve learned over the past year, this does not mean that business completely stops and many are finding innovative ways to continue operating and certainly preparing for the next phase: Post-vaccination. In this episode, we get to hear from three successful and innovative L&D leaders about what’s happening in their teams, how they’re preparing for what comes next and their hopes for the future. KEY TAKEAWAYS For many, previous lockdowns were seen as something of a holding pattern, a case of keeping heads above water. Now, operations are seeking to grow during lockdown. There is a huge value in bringing people together and holding a conversation around a table in order to share perspectives and experiences. There can never truly be a digital substitute for this. Experimentation and creativity have become the most productive way of re-shaping the work environment. It has made us realise that collaboration is the key to moving forward. The key to keeping our people motivated is to make sure that our values and our purpose are being effectively communicated and embraced. BEST MOMENTS 'People want to feel valued. They want to feel like they're working towards a unified purpose' 'L&D hasn't changed. This has just challenged us to make it even better' 'It all started with recognising that this is unusual, and that no one has all the answers' 'That creation of blended learning is very much what we're pushing for' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUESTS Eva Adam Bio Eva Adam is Learning Design Lead at Philip Morris International providing innovative solutions that help the company to achieve its strategic objectives. Eva leverages digital solutions and Experience Design to achieve real business results and successfully brings employees and stakeholders along with digital transformation. You can follow and connect with Eva via: LinkedIn: https://www.linkedin.com/in/eva-adam-25947787/ Alice Collier-Niblett Bio Alice is a thoroughly modern L&D professional with a background of leading with digital solutions and bringing her team and organisation along with her. Previously at ASOS and now with Monzo, Alice is a member of a team that operates in a way that is leading-edge and aspirational for many: Data-driven, performance-focused and agile. You can follow and connect with Alice via: LinkedIn: https://www.linkedin.com/in/alice-collier-niblett-849154b8/ Sean Cooper Bio Sean is Learning Demand Design & Delivery Manager at Drax Group, having previously been L&D Manager at Jet2. He is a forward-thinking, outcome-focused L&D leader who uses data, experimentation, Agile principles and digital-first solutions to affect the way the work is done and desired results. In recognition of this, he and his team at Jet2 achieved the Silver Award at the Learning Tech Awards. You can follow and connect with Sean via: LinkedIn: https://www.linkedin.com/in/sean-cooper1982/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Feb 2

54 min 3 sec

Induction is common to all most all organisations. What’s also common is getting it wrong. Hours spent delivering slide after slide after slide with no intention of preparing attendees with the information and know-how that will impact their working. This was the case for Ross Stevenson at Trainline.com and this was the reason he decided to do something different - and do something that works. KEY TAKEAWAYS L&D must be seen as absolutely integral to any organisation, so that all of our people recognise the importance and value of developing and growing. By making the learning experience employee-centric, instead of merely convenient and topic-centric, we can all make the difference required to welcome new starters and prepare them for performance. Far too many organisations still deliver "Death By Powerpoint" presentations, but we all know that this does not work effectively any more. Video content is a fantastic way of creating engagement, and far more attractive to people than simple paperwork that is often ignored. BEST MOMENTS 'I'm the A to Z of L&D' 'If we invest in people we can help people grow and have high performing teams' 'To make sure that we provide people with a real value-add experience touches on a human and a digital element' 'It's about not having a finite approach, and looking at an infinite approach' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Ross is Senior Learning & Talent Development Manager at Trainline.com, having previously been Digital Learning Manager at Tesco. He is an advocate of progressive L&D practices that impact individual and organisational performance.  In addition, Ross is author of the Steal These Thoughts blog and podcast. You can follow and connect with Ross via: LinkedIn: https://www.linkedin.com/in/rstevensonuk/ Twitter: @_Rsvenson Website: www.stealthesethoughts.com ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jan 19

53 min 13 sec

We’ve discussed the principles of Digital Marketing and its application to L&D in previous podcasts but this one is slightly different. Satoshi and the team at SwissRe have up-skilled themselves and experimented with both the approaches and tools of Digital Marketing to get closer to employees and create a compelling Digital Learning offering. KEY TAKEAWAYS Too few L&D professionals see the overlap between L&D and digital marketing when it comes to efficiently influencing behaviour. The main challenge for democratised learning is how people can find the most relevant content in the moment of need. We recognise things as learning needs based on minimal observation, or even because of our preference, but these things are not real needs. They are assumptions. The principles of marketing can be used to enhance the learning experience. Effective marketing is used to nudge a user along a funnel and towards a proposed end goal. It's the same with learning. BEST MOMENTS 'We put a lot of emphasis on the learning experience. We wanted to be more digital and personalised' 'We have to find ways to promote the right content through digital channels' 'It's so much about education, but it has to start with them' 'We don't have a crystal ball to predict the skills of the future' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Satoshi is Learning Experience Lead at SwissRe and is passionate about learning and emerging technologies. Especially how technology can help to build the most impactful learning solutions and provide everyone access to knowledge at anytime, from everywhere, in the moment of need. You can follow and connect with Satoshi via: LinkedIn: https://www.linkedin.com/in/satoshi-probala-7a546097/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jan 5

42 min 25 sec

As the last episode of 2020, we pause for reflection, summarise some of the learning from 26 episodes so far and look forward to next year. The first episode of 2021 will be released on 5th January. KEY TAKEAWAYS Many priorities from the world of 2019 were put aside in the wake of the COVID pandemic. It has forced us to re-evaluate what's important, and how we work in the world of today. Emerging trends have had a chance to shine in the new working landscape, including agile, experimentation and digital resources. Things have accelerated almost ten years in the space of a mere few months. Expectations of L&D have allowed us to modernise solutions at a never before seen pace. BEST MOMENTS 'We talked through the opportunities for L&D as organisations needed to adapt - and fast' 'We're moving fast to address the emerging needs of employees' 'L&D should become more proficient in its use of data' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Dec 2020

6 min 56 sec

It’s a comparison that provokes strong reactions from L&D professionals who see mostly distinctions between Digital Marketing and Workplace Learning. But both seek to be where people are looking for answers to their questions in order to influence their behaviour, via education and prompts. Not only does L&D have more in common with Digital Marketing than we’d like to admit but Marketers have also been on a journey we’d be wise to follow. We explore all of this and more in this episode. KEY TAKEAWAYS We are competing for the attention of our people. There is a significant amount of noise in the world right now. The key is to prove the value of learning experiences, and start to build trust in order to win that attention back. There is a huge transformation occurring that has meant a powerful learning for marketing forces, who are able to use this to adapt and evolve as impacts are required to be proven. Far too often, we zero in on the sinister, and some would say intrusive side of digital marketing, instead of looking at the grand opportunity to provide the help that people so clearly crave. Data must never be treated as absolute, but as a tool to help us hypothesise. Data does not mean everything. It merely helps us to gather an informed perspective on proposed outcomes. BEST MOMENTS 'We are in an attention economy' 'It is at that point of need that we have the biggest opportunity to influence' 'The biggest thing is understanding your audience' 'The best decisions I make are based on data' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Ashley has extensive experience of building Marketing functions and is an expert in Marketing automation, search engine optimisation (SEO) and content marketing. Ashley is a Marketing Consultant delivering Marketing skills and solutions for L&D and learning technologies. Branding. Strategy. Original, lead-generating campaigns. Copywriter and storyteller. HubSpot expert; enablement coach. You can follow and connect with Ashley via: LinkedIn: https://www.linkedin.com/in/ashsinclair/ Website: https://www.maas-marketing.co.uk/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Dec 2020

43 min 48 sec

DESCRIPTION L&D is as renowned for not knowing the impact that interventions have as the training that's delivered. For some stakeholders and organisations it’s enough to know that training took place but that’s becoming less and less the case. In this episode, Kevin brings his experience of investigating learning impact via his latest ebook: The L&D Detective Kit For Solving Impact Mysteries. KEY TAKEAWAYS Impact is the extent to which training and learning is activating performance and business goals. The aim of the book is help L&D teams to help measure how training and learning are activating behaviour and performance. Before trying to solve a problem or measure the impact, we must use the impact standards in order to ascertain whether or not it was designed for impact at all. There are six questions designed to define this. We must seek to challenge the ingrained L&D approach, by where a set schedule for training is established, but also the expectations of stakeholders, who see development in a more analogue way, by returning to the question of “What is the business goal?” We must build training and learning solutions with intention, with purpose and specificity, for activating performance in business goals. It is not enough to simply reserve training time and assume that it is enough. We are better to narrowly focus on communication skills that the business has identified as critical. BEST MOMENTS ’This is my way of giving back to the L&D community’ ‘You don't want to put too much work into something and then find that it wasn’t designed for impact’ ‘If all we’re talking about is providing more water-cooler moments, then we’re diminishing our value’ ’The greater opportunity is when we are investing in employees in a way that helps them achieve business goals' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Kevin is the Learning & Development detective, solving the mystery: “What is the impact of learning?” He does this by investigating how learning activates performance and business goals. He is also author of the eBook, 𝘓&𝘋 𝘋𝘦𝘵𝘦𝘤𝘵𝘪𝘷𝘦 𝘒𝘪𝘵 𝘧𝘰𝘳 𝘚𝘰𝘭𝘷𝘪𝘯𝘨 𝘐𝘮𝘱𝘢𝘤𝘵 𝘔𝘺𝘴𝘵𝘦𝘳𝘪𝘦𝘴, in which he shares the secrets to his success. for investigating and measuring impact.  You can follow and connect with Kevin via: Your free copy of The L&D Detective Kit For Solving Impact Mysteries:  https://kevinmyates.com/l%26d-detective-kit Twitter: @KevinMYates LinkedIn: https://www.linkedin.com/in/kevinmyates/ Facebook: https://www.facebook.com/kevmyates/ Instagram: https://www.instagram.com/kevmyates/ Website: https://kevinmyates.com/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Nov 2020

42 min 48 sec

As organisations adapt to the challenges of COVID and Lockdown, L&D has adopted the essence of Agile by responding quickly to emerging needs, working closely with those expected to perform differently and being accountable for enabling performance and results.  This has been necessary to play our part but there’s more we can do to develop ourselves and extend our value further. In this episode, Natal breaks it down for us to experiment further with Agile. KEY TAKEAWAYS HR have found themselves on the front line of leading business response to the pandemic. They are not only shaping the future of care for our workforce, but also leading the charge in terms of development and how this is implemented and deployed. The syntax of agile can overwhelm, and in some cases cause us to refute altogether, as the learning curve can sound too steep. If we simply return to the core elements and mindset, it is far easier to implement and understand. Agile is a way of working that has already proven successful in transforming not just functions, but entire organisations. It is far more than a buzzword, and far more effective than micro-learning. Agile is intimately linked with digitalisation. It comes from software development and accelerating so many of the digital products we have in our lives. We cannot separate agile and digital. BEST MOMENTS ‘All eyes on HR!’ ‘What do people need to solve, what are the problems they face, and how do we help them get better?’ ‘It’s the end of the operating model as we know it, and I think that’s a great thing!’ ’The opportunities of what we can now do with connected learning in a digital space is so amazing' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Following over a decade working in senior HR, Talent and Organisational Development roles, Natal Dank is now a leading figure in Agile HR and People Experience. Natal heads up learning, coaching, and community at PXO Culture and is seen as a pioneer in the Agile HR movement. In 2016 Natal hosted the first Agile HR Meetup in London with the aim of building a community of like-minded disrupters, which has since grown into a regular event held across the world from Sydney to Paris and online. A year later she co-founded the Agile HR Community and has recently published the book, Agile HR. Now, through PXO Culture, Natal is focused on defining modern HR for the 21st Century.   You can follow and connect with Natal via: LinkedIn: https://www.linkedin.com/in/nataldank/ Twitter: https://twitter.com/NatalDank Website: https://www.pxoculture.com/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Nov 2020

51 min 33 sec

Transitioning to a senior leadership position can be hugely challenging as experienced managers enter unchartered terrain. Without understanding quite what to expect, professionals are thrust into the most challenging of circumstances and many of them will fail.  In this episode, insight is shed onto this transition, with stories, tips and advice from one of the world’s most renowned CLO’s. KEY TAKEAWAYS We must recognise that the building blocks of any successful learning begins with being great business colleagues and partners. A more product-centric approach weakens the strategy. Delivering learning well is of primary focus. We must also consider the potential impact of this learning, and then tell this story in way that demonstrates value. We must consider capability building so that we can source initiatives, externally or internally, in order to meet the needs of the business. Saying yes to any request has almost been seen as validation by learning professionals. But we should never be afraid to say no. We must make each decision meaningfully, and for the good of the business. If we recognise that it is not, we must not compromise. BEST MOMENTS ’The focus starts always with the business’ ‘Don’t be afraid to say no’ ‘First and foremost we must always be aligned to the business’ ‘Being agile is at the core of our being able to grow our business for the future' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Kimo Kippen is a thought leader, speaker and advocate for life-long learning and talent development. A native of Hawaii, Kimo was Chief Learning Officer at Hilton, recognised by CLO Magazine as Chief Learning Officer of the year - 2015, and former VP of HR at Marriott International. You can follow and connect with Kimo via: LinkedIn: https://www.linkedin.com/in/kimokippen/ Website: https://www.alohalearningadvisors.com/ Email: aloha@pobox.com ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Oct 2020

44 min 59 sec

Learning Games have been popular in L&D for a number of years but whilst the number of games designed and launched for organisational use has been significant, whether they’ve achieved what they’re designed for is another matter. So what does it take to design Learning Games that affect performance and results - and when is it most appropriate? We explore these questions and much more in this episode. KEY TAKEAWAYS Learning games are still very basic, not user-centric, and not even considered to be game-centric. People seem to expect that the addition of leaderboards or the like are enough to create a lasting, impactful experience. Games must be designed around business objectives. We must clearly and initially identify the problem we need to solve before thinking about how to use games to get there. We must design for success. Why are we looking at learning, and what can we do to design true innovation into the learning experience we hope to offer? Games help with specific needs, and aid in a targeted way. For maximum effectiveness, they must be deployed en masse, and if no other type of learning will suit the audience and need. While many L&D budgets are low, it is simply not good enough to produce something lacking in quality and effectiveness. It must meet expectations.  BEST MOMENTS ‘In learning game terms, we’re still in the Pong era’ ‘It’s really hard to build a game that gets any kind of traction’ ‘What does success look like? What is it that you want your learners to do differently?' ‘Games are not a silver bullet’ ‘Game learning is incredibly effective if done well' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Deborah Baird is Learning Design Lead at Philip Morris International as well as a Game Learning Producer and Lecturer. A self-confessed game fanatic, Deborah combines her passion for Learning and Gaming to produce solutions that solve real business problems. You can follow and connect with Deborah via: LinkedIn: https://www.linkedin.com/in/gamelearndebs/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Oct 2020

49 min 37 sec

So many people talk about where L&D is going but who’s actually doing it? Brian Murphy is.  In this episode (recorded prior to lockdown), Brian explains his approach to L&D, how it focuses on - and seeks to address - performance, his "from courses to campaigns" approach and the journey he’s taken with his teams and organisations. KEY TAKEAWAYS Thinking about the profession through a business lens, and being more marketing oriented, has allowed us to see the elements of L&D that require adjustment and upgrading. We cannot hope to implement the same strategic development across a business that stretches across many divisions. The culture of certain departments will be drastically different, and therefore require a unique approach. Informal learning is a huge part of how we learn and develop. We assimilate information far more effectively through exposure to others, and through experiences. We must seek to learn and understand the language of the people that we are trying to support, and what they are trying to do. Beginning from a place of data helps us to realise the critical points of failure. BEST MOMENTS ’There’s never been a better time to be in L&D’ ‘We want people to actually be ready, and what is it that you can do to help us?’ ’Sometimes we mythologise our own abilities and products’ ’The right answer is the right answer' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Brian is an experienced and award-winning L&D leader with a reputation for innovation and achieving results. As Head of Learning & Leadership at Citi, Brian achieved the Gold Award for Innovation In Learning from the LPI (2017) and the same standard for Best Use of Social & Collaborative Learning Technologies from Learning Technologies (2016). Now at AstraZeneca, Brian is Head of Learning Transformation.   You can follow and connect with Brian via: Twitter: @bnmurphy14 LinkedIn: https://www.linkedin.com/in/murphybrian1 ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Sep 2020

48 min 25 sec

Not many in L&D recognise the opportunity to automate L&D administration, compliance and entire digital learning journeys, saving enormous amounts of time as well as guiding employee performance.  But what does it take to get to this and how do L&D teams take advantage of this opportunity, especially during these tough times? We explore all this and more in this episode. KEY TAKEAWAYS The most rewarding and satisfying results come from helping organisations get to a better place in terms of improvements in culture, performance and communication. There is a low expectation of what learning and development offers. It can be seen as a perk of sorts, which has led to a perceived “dumbing down” of the profession. Spend less time trying to work out what solutions there are out there, and more time understanding the performance problems in your organisation.  One of the main advantages provided by smart technology has been building user insights into any campaign, allowing us to move away from “content play” to a real dialogue. BEST MOMENTS ‘One of the biggest challenges for organisations is data’ ‘It’s about predefining a route that you want people to take’ ’Those conversations are what gets me out of bed in the morning' VALUABLE RESOURCES New eBook: Digital Learning That Works Harder (So You Don't Have To) - https://www.looop.co/digital-learning-that-works-harder/ The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Mike Collins is a pioneering and influential voice in L&D, having been Senior People Experience Specialist at River Island and in the Learning Transformation team at Direct Line. You can follow and connect with Mike via: LinkedIn: https://www.linkedin.com/in/communitymike/ Twitter: @Community_Mike ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Sep 2020

51 min 29 sec

As things have changed in recent months, Learning & Development Leaders have had to adapt too. Whereas before the People Development Strategy could have looked like an incremental build on the existing situation, it now has to speak to equipping people to adapt and perform in extraordinary circumstances. In this episode, Jilly Julian talks about this in the context of Legal Services.   Jilly Julian Bio Jilly is Senior L&D Business Partner at Horwich Farrelly, having previously head People Development roles at MAG (Airports Group), The Co-operative Group, PZ Cussons and Capita.   You can follow and connect with Jilly via: LinkedIn: https://www.linkedin.com/in/jilly-julian-71024110/ Twitter: @JillyTats See omnystudio.com/listener for privacy information.

Aug 2020

40 min 29 sec

When Sean Cooper took over L&D at Jet2 he was given a blank sheet of paper to redesign it but to achieve real business outcomes. By believing that he could this with digital-first, rather than classroom-first, and by adopting a data-driven and Agile approach, he transformed L&D, achieving more than he thought he could - and was recognised by the industry.  KEY TAKEAWAYS The traditional form of eLearning is not engaging. Many are simply clicking through until they reach the end with the aim of taking the test so that they can tick a box. They are not truly learning this way. The aim is not to create a single bank of information that is irrelevant to many users. It should be an entirely bespoke resource that fits each worker and their unique journey through business. Not every form of learning has to be set in stone. By making small, incremental changes, even in terms of ease-of-access, we slowly change the face of learning and development for the user. By solving problems that are truly important to the organisation, it becomes important to stakeholders or the individuals we are seeking to influence. BEST MOMENTS ’eLearning: that’s not learning to me’ ‘You need to employ this quickly, otherwise you’ll lose what you’ve learned today’ ‘Where I’ve now seen my passion is looking at the blend; the classroom and the digital’ ‘By challenging whether you need to bring people together for the delivery, you create something that is so fit for purpose' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Sean is Learning Demand Design & Delivery Manager at Drax Group, having previously been L&D Manager at Jet2. He is a forward-thinking, outcome-focused L&D leader who uses data, experimentation, Agile principles and digital-first solutions to affect the way the work is done and desired results. In recognition of this, he and his team at Jet2 achieved the Silver Award at the Learning Tech Awards ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Aug 2020

46 min 26 sec

The consequences of the Coronavirus pandemic and subsequent lockdowns have been dramatic and far-reaching. Many organisations and even industries have faced existential threats. But the situation has also provided L&D with huge opportunities. In this episode Robb Sayers explains how these opportunities have presented themselves to him and how he sees L&D progressing from here.  KEY TAKEAWAYS Lockdown has allowed certain activities in development to be brought forward, with the aim of increasing engagement, and investment in skills and capabilities. People aren’t always interested in how they learn. They simply want to learn. By improving their skills, they make their jobs easier and more intuitive.  It is our role in L&D, to look at the landscape as we return, and do our best to provide disruptive thinking. We must talk about the things that we do not wish to return to. Fundamentally, onboarding should be condensed to two objectives:  To help someone feel as though they’re welcome and that they have joined the right organisation To help that person achieve efficiency in their role at speed The biggest learning we’ve all taken from 2020 is that the world can change in an instant. We will walk forward from this period with a greater ability to be ready for change. BEST MOMENTS ‘We learn most when we’re muddling along’ ‘If you change the context in which people operate, everything else changes’ ‘People want the stuff that’s going to help them when they need it’ ’The world around us has changed, and therefore you have to adapt' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Robb is UK Capability Lead for Viiv Healthcare, having held various People Development roles at GlaxoSmithKline, including the position of Director of Learning Capabilities. You can follow and connect with Robb via: LinkedIn: https://www.linkedin.com/in/robb-sayers-1b896225/  ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Aug 2020

42 min 37 sec

Too many L&D teams still only expect their digital offering to supplement face-to-face and drive engagement as an end in itself. But that’s no longer enough. The opportunity now is to influence performance and therefore results. Peter Manniche-Riber challenges himself to do this and in this episode he shares the method he uses to have a different type of conversation with stakeholders and build solutions that make the difference. KEY TAKEAWAYS Far too many people are still focused upon how learning and development can be restricted, limited and measured. The task ahead is to better educate stakeholders about true people development. Many in the L&D sector are generally anxious about actually leaving our environments in order to find out what people need. But by doing so we can better identify solutions. There is a shift from learning objectives to performance outcomes. We need to encourage discussion about what people should do differently and how we measure this, and what the impact is.  The future of development relies on listening to, and understanding, our people. We can do this by employing  in-house analysis, to find out what people are talking about, praising and unhappy with. BEST MOMENTS ‘My work is not a “tick the box” exercise. It’s about people. It’s about learning’ ‘What do you want people to think, feel and do, on the other side of what it is you want to achieve?’ ‘If you don’t know what people care about, then you don’t know what the solution is’ ‘I haven’t come across one piece of effective e-learning that made a difference' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Peter is Head of Digital Learning at Novo Nordisk and an advocate of solutions that work predominantly for the learner. As a certified Scrum Product Owner, Peter mixes contemporary approaches to L&D to best fit digital solutions. Prior to his current role, Peter was Head of Learning at Kanda and Senior Learning Manager at Siemens Gamesa. You can follow and connect with Peter via: LinkedIn: https://www.linkedin.com/in/peter-manniche-riber-5565628b/  ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jul 2020

50 min 33 sec

Having introduced Agile into River Island, Nebel is in the process of doing the same at her current organisation, Roche. Not just into the HR team, where she is Director of HR & Communications, but across the entire employee population. Learn from Nebel’s rich experience of succeeding with Agile in HR and L&D - with real examples - and how you can do the same. KEY TAKEAWAYS Working in an agile space is about breaking things down incrementally, delivering at a pace that suits the business, iterating, and creating effective channels of communication so as to better encourage co-creation. Checking in with your team is a founding principle of agile working, and one of the practices that encourages accountability, creativity in solutions, and the close-knit bonding of teams, no matter how remote they may be. The pace of agile can sometime be daunting for those who have not experienced it. But businesses should always be evolving, and we must never limit progress based upon unfounded preconceptions. Initial development is often so focused towards ensuring that someone can perform the breadth and depth of their new responsibilities, but making sure that we engender a feeling of excitement, creativity and comfort, is far more important in the initial phase. Agile can be introduced to a cautious environment by introducing small elements at first, and then building upon these slowly. Focus on impactful solutions that will demonstrate effectiveness. BEST MOMENTS ’There’s an element of discipline in the way you work with agile’ ’The biggest impact that I’ve observed is how it brings people together’ ‘Find the advocates and build your army’ ‘Unless you listen to feedback, how can you ever know what the solution needs to be?’ ‘Agile brings a level of curiosity' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 Natal Dank: @nataldank Agil8 Scrum Master Training: https://www.agil8.com/training/certified-scrum-training/certified-scrummaster/ ABOUT THE GUEST Nebel is an award-winning HR leader with a track record of building Agile HR and L&D teams that deliver real business value. Currently Director of HR & Communications at Roche, Nebel spent more than 4 years at River Island where she led the Talent team before becoming Head of People Experience. Prior to these roles, Nebel was also Head of Learning, People & Performance at Virgin Holidays. You can follow and connect with Nebel via: Twitter: @BrightonBelle39 LinkedIn: https://www.linkedin.com/in/nebel-crowhurst-2999648/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jul 2020

43 min 23 sec

The consequences of the Coronavirus pandemic have been immediate and far-reaching. L&D teams have had to move quickly to respond to very real, and very urgent needs. But what could this mean for our profession in the mid- to long-term? And to what extent are there opportunities for L&D? KEY TAKEAWAYS COVID’s effects have not just been on a business and economic scale, but also on a personal level. We have had to deal with issues pertaining to business, staff, and ourselves. The strain has been unprecedented. There have been challenges, but also obvious benefits to the new way of working. It’s a case of capturing these benefits and ensuring that putting them into practice ensures we do not slip into less efficient ways of working. Needs are emerging constantly, and prominently, for many workers, and they need to be swiftly addressed. These challenges need focussed, creative thinking, and rapid delivery. There is a real opportunity for L&D professionals now to spend more time in discovery, to become more fluent in thinking in the same ways as data scientists, in order to deliver more targeted solutions. It is incumbent upon us to provide inspiration, empowerment, and the agency to think more creatively in terms of identifying developmental needs. BEST MOMENTS ’There’s no competitive advantage to be gained from COVID’ ‘We’ve been able to move at pace and provide people with what’s needed’ ‘Leading with digital solutions can meet people where they are’ ‘Classroom solutions have been thrown at poorly-defined problems for far too long’ VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 Ben Chambers LinkedIn - https://www.linkedin.com/in/benchambers/?originalSubdomain=uk  Ben Chambers Twitter - https://twitter.com/benchambers99 ABOUT THE GUEST Ben Chambers leads the Business School at Grant Thornton and is responsible for learning, talent and performance, having held senior positions at GSK and Tesco, amongst others. He is also founder of the Talent and Leadership Club, a collaboration group for talent and leadership professionals that has been going for over ten years now and has around 500 members. ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jun 2020

26 min 56 sec

Serena Gonsalves-Fersch is conducting extensive research, as part of a doctorate, on the future of our profession.  In this episode, we explore Serena’s findings so far, how these findings map to Serena’s considerable experience and what the future of Learning & Development could mean for all of us. KEY TAKEAWAYS There are a remarkable number of opinions on what L&D should and could be doing. However, when you’re working in the sector, and beneath the expectations of internal stakeholders, the experience is radically different. When you are in a startup or hyper-growth organisation, it requires a completely different approach and way of thinking when it comes to how we can best effect business change. Learning is an ever-evolving pursuit, but so too is the methodology of learning itself. We cannot hope to advance our knowledge, if the practices do not evolve with us on a personal level. We should never be afraid to experiment when it comes to learning. Even if we fail, we have learned a lesson.  Recognising the difference between an individual’s learning requirements and their personal attitudes and approaches, is key to discerning the real needs. By mislabelling a personal issue as a learning issue, essentially offer complicity. BEST MOMENTS ‘It’s easier to start from the bottom up, and look at how we build’ ‘In a smaller organisation, the critical path seems more obvious’ ’The human race would not have survived if we were not constantly learning’ ’There’s no such thing as an L&D emergency' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Serena Gonsalves-Fersch is an experienced L&D leader with 20 years in the profession, having worked at IBM and KPMG, amongst others. With your most recent role as Global Head of Learning at Cloudreach. You can follow and connect with Serena via: LinkedIn: https://www.linkedin.com/in/serena-gonsalves-fersch-flpi-a23589/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jun 2020

42 min 24 sec

Organisations have moved quicker than they could have ever predicted in light of the current crisis, and L&D teams within these organisations have had to do the same.  Sarah Allen and her team at AXA UK are an example of how quickly things changed, and how swiftly an L&D team needed to respond in order to meet changing needs. So what did that mean - and what will it mean from here on out? KEY TAKEAWAYS The insurance industry has a responsibility to protect customers during normality, and to support customers when life hits hard. L&D’s role in insurance is to enable teams to be at their best during this time of support. Connection to teams, especially those working remotely now, is crucial to determining the needs of managers facing the problem of how to motivate, and get the best out of their teams. Working digitally has accelerated the deployment of the four guiding principles: agile mind-set, digital-first, design once-deploy often, and outside thinking. The question now is which parts of this new normal should we embrace, develop, and incorporate into our new way of working, and which parts of the pre-COVID world we can, and should, leave behind. BEST MOMENTS ’I’m excited to be in a profession where I can see that we only have an opportunity to add more value’ ‘We’re doing a lot more listening than talking’ ‘It makes you wonder what we were so scared of before’ ’There’s going to be a lot of “new”, moving forward' VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Sarah is Head of Learning, Talent & Leadership for AXA UK, having risen through the ranks of the L&D team at AXA Investment Managers. You can follow and connect with Sarah via: LinkedIn: https://www.linkedin.com/in/sarahnelsonallen/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

May 2020

34 min 33 sec

The current crisis has changed plenty, some will last well beyond lockdown and some will pass. One thing for sure is that organisations will want to make up for missed opportunities, when restrictions are relaxed, and businesses will want to make up for lost revenue.  We can anticipate an unforgiving period in the short- to mid-term and L&D will be under greater scrutiny to make a significant contribution. To this end, we can expect a hastening of some emerging trends in L&D, such as the pivot from a ‘learning’ focus to affecting performance and productivity more reliably, in order to achieve results. This is explored with 3 experienced L&D leaders: Kevin M. Yates, Gemma Paterson and Alice Collier-Niblett.  KEY TAKEAWAYS The current situation has reversed many long-held expectations around the capabilities and benefits of programme development, and has helped to accelerate plans to overhaul current development strategies. To understand the effectiveness of any training, we need to understand our deliverables from the outset, instead of focusing on the format or appeal of the courses themselves. No matter what our working environment looks like, there is still the need to measure results and impact. The challenge is in working out how to measure results remotely. We can’t hope to know about the driving motivations of our workforce, and the areas in which they wish to improve, unless we are the centre of that world alongside them. In order to ensure that we’re advancing in the correct manner, the first ingredient to be considered should be the people themselves. Do we have the right people, and the right mix of people in order to achieve that goal? BEST MOMENTS ‘We had to change, we had to adapt. And as a result, we’ve been able to help a lot more people’ ‘Perpetual data should be a desirable state’ ‘We need to now be contextualising what performance means at home’ ‘Move away from creating a course, and move toward creating impact’     VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUESTS Kevin M Yates Kevin’s expertise is answering the question, “Did training work?”, with facts, evidence, and data. His work is global and multi-industry. He's a sought after subject matter expert and international speaker. You can follow and connect with Kevin via: Twitter: @KevinMYates LinkedIn: https://www.linkedin.com/in/kevinmyates/ Facebook: https://www.facebook.com/kevmyates/ Instagram: https://www.instagram.com/kevmyates/ Website: https://kevinmyates.com/ Gemma Paterson  Gemma has been leading teams to develop, manage and market digital products in learning, talent, social media and marketing for over 10 years. As Head of Technology & Innovation for Learning at Aviva, Gemma leads a team to deliver commercial outcomes through innovative approaches to learning, talent and organisational development, with a focus on the digital transformation. Using innovation, technology, storytelling and experience design her ultimate aim is to deliver real business results.  You can follow and connect with Gemma via: Twitter: @GemStGem LinkedIn: https://www.linkedin.com/in/gemmacritchley/ Alice Collier-Niblett Alice is a thoroughly modern L&D professional with a background of leading with digital solutions and bringing her team and organisation along with her. Previously at ASOS and now with Monzo, Alice is a member of a team that operates in a way that is leading-edge and aspirational for many: Data-driven, performance-focused and agile. You can follow and connect with Alice via: LinkedIn: https://www.linkedin.com/in/alice-collier-niblett-849154b8/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

May 2020

1 hr

As the world copes with the Coronavirus pandemic, L&D departments are adapting to lead with digital solutions, to engage a remote workforce and influence their working. In this episode, Alice talks about how she’s been leading with digital solutions, in her current and previous roles, and how she uses data, experimentation and a campaign approach to achieve real results. KEY TAKEAWAYS The new way of remote working is forcing innovation in digital learning through, which is a huge opportunity for L&D professionals to implement long-planned methodologies. We need to look at the problems before we attempt to fix them, analyse the data to see if the issue is authentic, evaluate the issues impact on people, and using our skills to ascertain the best way of making a difference. Every organisation is different. They are the composites of values, beliefs and core drivers, influenced greatly by the cultures we establish. They are as unique as a fingerprint. People will always approach challenges from their own perspectives, and through their own filters. It is the job of L&D to guide and engage people in doing so. L&D must always recognise that there are inefficiencies in any organisation, and unless we engage appropriately and at speed, we will only ever make peripheral differences. BEST MOMENTS ‘We have to be a little more thoughtful about what we’re trying to do’ ‘It’s about developing an experiment that will move the needle’ ‘You need to refine that part of you, otherwise this organisation is going to eat you up!’ ’We should be thinking about designing for performance first'    VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 ABOUT THE GUEST Alice is a thoroughly modern L&D professional with a background of leading with digital solutions and bringing her team and organisation along with her. Previously at ASOS and now with Monzo, Alice is a member of a team that operates in a way that is leading-edge and aspirational for many: Data-driven, performance-focused and agile. You can follow and connect with Alice via: LinkedIn: https://www.linkedin.com/in/alice-collier-niblett-849154b8/ 'Supporting People During COVID-19: Working In Sprints' Article: https://www.linkedin.com/pulse/supporting-people-during-covid-19-working-sprints-collier-niblett/?trackingId=dsrrK3dMwZjYtPXHlThPJA%3D%3D ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Apr 2020

45 min 30 sec

It’s a strange and worrying time for us all at the moment and the role of L&D will need to adapt in response.  But will it be enough to send people to the online content we had before? Well, if it wasn’t before, how can it be the case now? Many of the changes we were beginning to see in our profession are likely to be required more quickly (data-driven decisions, performance-focused and user-centric digital solutions) as we seek to make a meaningful difference, remotely.  In this episode of the podcast, we’ve invited an experienced panel, Bob Mosher, Adam Harwood and Barbara Thompson, who will share their insights, alongside their challenges, hopes and fears. But, overall, we’ll be exploring the big opportunity for L&D to step up and achieve more. More than we might have hoped we could with the limitations thrust upon us. KEY TAKEAWAYS Businesses, having poured their energies in to developing new, remote ways of working, are now focussing on the processes and systems needed in order to be able to open their doors when the lockdown is over. Adaptive, responsive and iterative services within companies are helping remote workers the most. Many are rising to the challenge and are becoming highly productive. Content aggregation is something we will need to be open to, rather than curation. This will involve a whole new understanding of methodologies. Be there at the moment of need to influence the moment of apply, because that moment in order to ensure that people are fulfilling their requirements according to organisational expectations. Now is the time for e-learning, as well as other approaches, to find their proper place in L&D. It is up to us to regard the landscape and decide where they fit in this brave new world. Disruption allows us to innovate. The future of L&D must be people-based. We must start by listening, and subsequently addressing the needs of our teams, instead of pre-supposition and technology-based solutions. BEST MOMENTS ‘I’ve never seen so much dialogue about L&D, what we can do, what we can achieve’ ‘From now on, we make sure we pull up a chair and join the conversation’ ’The new normal is being created right now’ ’Too often we have pivoted on content - and it was always context’ ‘Disruption makes things new again. What might not have been possible, suddenly is’      VALUABLE RESOURC ES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 Adam Harwood Twitter - https://twitter.com/adamharwood26 Bob Mosher Twitter - https://twitter.com/bmosh Barbara Thompson Twitter - https://twitter.com/CaribThompson ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Apr 2020

58 min 38 sec

The Learning and Development Podcast Live   It’s a strange and worrying time for us all at the moment and the role of L&D will need to adapt in response.  But will it be enough to send people to the online content we had before? Well, if it wasn’t before, how can it be the case now? Many of the changes we were beginning to see in our profession are likely to be required more quickly (data-driven decisions, performance-focused and user-centric digital solutions) as we seek to make a meaningful difference, remotely. In this special upcoming episode of the podcast, we’ve invited an experienced panel, Bob Mosher, Adam Harwood and Barbara Thompson, who will share their insights, alongside their challenges, hopes and fears. But, overall, we’ll be exploring the big opportunity for L&D to step up and achieve more. More than we might have hoped we could with the limitations thrust upon us. Join us for this live podcast on Apr. 8, 2020 at 3:00 PM BST.  Register here:  https://register.gotowebinar.com/register/1871022850106365453 ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Mar 2020

1 min 28 sec

It’s not a case of ‘if’ but ‘when’ L&D fully jumps onboard with Data & Analytics. This is the view of Trish Uhl, who, in this episode, explores how data has already transformed organisations, industries and consumer expectations and why L&D can no longer wait until the hype has passed. L&D is late to the party but the good news is it’s not too late.  KEY TAKEAWAYS What few people in L&D really understand about how data can help their business practice is: It’s not just about having numerate skills It’s about quality, not just quantity Data should be formative, not just used in retrospect We need to have the right perspective in order to understand the urgency moving forward. Data and analytics have existed in L&D for decades. The period we’re in now is not the “early adopter” phase, but the mainstream. In businesses and organisations today, we’re in the largest IT migration in the history of humankind. We’re moving from information processing to cognitive computing. Data is not just for archives anymore, but also for dynamic use that allows us to anticipate. In much the same way that households are now using a more data-centric environment to determine things like energy usage, businesses too, should be using data in a more immediate way to determine direction. People are put off by the fact that data is seen as a monolith of numeracy, when in fact the figures themselves are a small percentage of how data should be translated and used. The first thing we have to do is change our minds about being right. We need to be willing to be wrong. We have to be willing to test and experiment to see if we’re on the right track. The world is moving whether we’re on board or not. Through productivity tools, we can see the data flowing through our business, and see how effective our on-boarding strategies are.  It starts with an assumption or a hypothesis. Ask the question, and instead of looking to previous, perhaps outdated methods of answering it, look to how we can find creative ways to seek out the solution.  If we fail to adopt and create new ways of learning, then how can we hope to implement new ways of working? To avoid it, we need an adaptable learning eco-system. BEST MOMENTS ‘It’s being a “citizen-data” scientist’ ’There is no big reveal at the end’ ’The early adopter phase is over’ ‘It’s no longer about aspiration, it’s about expectation’ ‘We’re putting intelligence into our households’ ’80% is coming up with the right questions of value’ ‘What you’re describing here isn’t the future of L&D, but the present, and we need to grab hold of’ ’This digital disruption requires that people in enterprises adopt new ways of working'   ABOUT THE GUEST Trish is a globally experienced strategist and consultant leveraging data science, artificial intelligence (AI), emerging technology, analytics and evidence-based actionable insights to deliver business value. Her work sees Trish keynote speaking at conferences, teaching workshops and working directly with client leadership teams across North America, Europe, Asia, the Middle East and Africa. You can follow and connect with Trish via: Twitter: @trishuhl LinkedIn: https://www.linkedin.com/in/trishuhl/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Mar 2020

49 min 9 sec

‘To solve real problems requires challenge, and a change in mindset and skillset’ Is L&D really prone to solving problems that are only really problems for L&D and neglecting the real problems that our organisations and employees need addressing? In this episode, the topic is explored and examples given of where L&D are guilty and what we all need to do instead. In this episode, David is in conversation with Rob Moors who has considerable experience in Learning and development and is passionate about connecting L&D professionals with real problems and equipping them with the understanding and skillset to make a difference.   KEY TAKEAWAYS A non-problem is a symptom and in L&D it is still the symptoms that are dealt with. Why do L&D attempt to solve non-problems? L&D measure themselves through how many people apply to do their courses and don’t always align themselves to the vision and organisational goals of the company. How many training courses have been supplied rather than how many problems been solved. It’s about concentrating on what important not what’s urgent. To solve real problems requires challenge and a change in mindset and skillset that L&D may not have. It’s not just L&D professionals who need to change its also a requirement of the stakeholders to change to uncover the real problems. L&D need to be performance partners understanding what they are trying to achieve within and for the organisation. Switching from the language of training to the language of performance is critical if you want to uncover real problems. By understanding what’s really going on and what needs to go on, the blockers and what is actually being experienced by people working in the situation L&D can then influence and do something that actually works. The key actions are; Trust in the positive intention of others – reconnect everyone with the vision and goals of the organisation. Believe in people to help you  find the answers – L&D professionals often only ask other L&D people Understand your team and you are your responsibility -  you need to be your own case study to move forward and develop.   BEST MOMENTS ‘L&D professionals are not intentionally getting up every day intending to be ineffective’ ‘There will be 3 or 4 critical things going on in an organisation at any time and its vital L&D prioritise those’ ‘Look to achieve the greatest value over the greatest number of people’   VALUABLE RESOURCES The Learning & Development Podcast    ABOUT THE GUEST Rob Moors Rob has been Learning & Development professional for over 20 years; with large organisations such as Sky, TalkTalk and the NHS, as well as a number of smaller tech security enterprises. Rob’s passion is that of bridging the gaps between training and learning; learning and performance; and performance and people. 
 Rob is now Chief Learning Officer with Learn Do Get. CONTACT METHOD You can follow and connect with Rob via: LinkedIn: https://www.linkedin.com/in/bobbymoors/ Company LinkedIn: https://www.linkedin.com/company/learn-do-get/ Website: https://www.learndoget.com/   ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.   CONTACT METHOD Twitter:  https://twitter.com/davidinlearning?lang=en LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/   See omnystudio.com/listener for privacy information.

Mar 2020

37 min 37 sec

In this fascinating episode packed with thought-provoking content David is in conversation with Guy Wallace, Performance Analyst and Instructional  Architect for Enterprise, Training and Development. With more than 40 years in the field of Learning & Development, Guy Wallace knows that focusing on performance and taking the time to analyse the performance context is essential for making meaningful change. The problem is, he’s been banging this drum for decades and the profession is still yet to fully switch on to this. In this episode, David and Guy explore the current state of L&D, what it’s going to take for the profession to refocus and Guy’s rich experience.   KEY TAKEAWAYS Our clients come to us because they think that the training will solve their problems. They really want to improve the performance impact and they see training and learning as a means to that end. A lot of content is focused on topics. We don’t teach reflecting the performance orientation We don’t look at the current performance state or the variables and the barriers. In Learning and Development, we give the hard work to the learner expecting them to be able to transfer the learning into their context. When you have reviewed and created a gap analysis if you can’t resolve the gaps you need to teach the novice performers what the master performers already know. In a facilitated group process 8-12 subject matter experts along with supervisors, management work together to produce a performance output model and then review what’s missing, what are the barriers. You need to account for what people already know and then provide self-paced content training. Teams that aren’t afraid to ask the difficult questions are those that make the most difference. The more that is explored in discovery and analysis, the higher the chance of doing things that will make an impact. With technology Learning and Development can centralise job/performance aids making them easily accessible and evergreen. The question is do we understand the performance context? do we understand things as a system flow? Learning and development professionals initially learn in the classroom, learning from delivery onwards so it takes time for them to be able to have conversations around performance. A pivot is required from learning focus to performance focus   BEST MOMENTS ‘Learning and Development  will either disrupt or be disrupted’ ‘The research shows that all of us operate on non-conscious knowledge – we don’t even know what we know’ ‘We are opportunity-rich and legacy poor’   VALUABLE RESOURCES The Learning & Development Podcast    ABOUT THE GUEST Guy Wallace Bio Guy Wallace is a Performance Analyst and Instructional Architect and has been designing and developing Instruction/ Training/ Learning and Performance Support content for Enterprise Learning and business-critical target audiences since 1979. In 2010 he was the recipient of ISPI’s Highest Award, approved by two successive Boards of Directors, Honorary Life Member, for his contributions to the technology of Performance Improvement, and for his contributions to the Society. You can follow and connect with Guy via: Twitter: https://twitter.com/guywwallace LinkedIn: https://www.linkedin.com/in/guywwallace/ Website: https://eppic.biz/   ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.   CONTACT METHOD Twitter:  https://twitter.com/davidinlearning?lang=en LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/   See omnystudio.com/listener for privacy information.

Feb 2020

48 min 52 sec

Workflow Learning, Learning In The Flow of Work, or Learning at the Point Of Work? However we wish to call it, guidance and support at the moment they need it is a sure fire way of gaining engagement in L&D solutions and, more importantly, helping people do more of the right things in order to get results. In this episode, Conrad Gottfredson, a true pioneer in this field, shares his insights and experience of this methodology and approach. 
  KEY TAKEAWAYS Workflow learning environments 1 Experience acceleration model The real environment for learning is the workflow and real learning happens when people apply what they have learnt in the workflow. The greatest skill an employee can have is adaptiveness, Its about the transition from formal learning and the reach into the workplace. 2 Flow of work People learn exclusively in the flow of work, this is where we build a digital culture This enables individuals to initiate their learning in the flow of work 3 Gear G – gather online to learn E – expand understanding A – apply what you have learnt R – report back and receive feedback When we build a workforce solution we draw on all 3 of the models. It is around creating an environment where it is seen as a complete solution. You are with them when they need guidance and support the most. The discipline of performance support This is about understanding that when you build an infrastructure that supports people I the flow of work that carries with it the ability to gather data about how they are doing This has opened up our ability to truly measure impact in every way possible If you provide people with what they need when they need it then engagement is the least of your problems. Having performance support infrastructure enables a move towards workflow learning and also supports more formal learning At the heart of the skill set is being able to map the moment of apply, as it occurs in the flow of work. We focus on the point of apply at the work flow level. Once you have a map and you know what it is you need people to do then you can orchestrate the tasks to fit.   BEST MOMENTS ‘You are missing the tools that are needed to measure’ ‘Organisations waste a lot of time searching for the right tools and resources to do the job’ ‘Half of what is done formally could be pushed into workflow learning. ‘You have to know how to design a solution that encompasses all 5 moments of need’   VALUABLE RESOURCES The Learning & Development Podcast    ABOUT THE GUEST Conrad Gottfredson Conrad Gottfredson has more than 30 years of experience in the field of Learning & Development and holds a PhD in Instructional Psychology and Technology. His consulting work has helped governments, non-profits, and multi-national organisations wisely employ emerging technologies and methodologies to help people achieve personal and organisational goals. Conrad has pioneered methodologies (The 5 Moments of Need) for developing and delivering Workflow Learning to those who need it, when they need it, in the language and form they require.    CONTACT DETAILS You can follow and connect with Conrad via: LinkedIn: https://www.linkedin.com/in/conrad-gottfredson-84149255/ Website: https://www.applysynergies.com/   The 5 Moments of Need (including White Paper): https://www.5momentsofneed.com/     ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.   CONTACT METHOD Twitter:  https://twitter.com/davidinlearning?lang=en LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.looop.co/   See omnystudio.com/listener for privacy information.

Feb 2020

46 min 54 sec

‘We are not always the best at learning in learning’  David is in conversation with James Poletyllo, Director of the Learning Effect, he has extensive experience in people development and champions the development of the profession and brings challenge to ineffective practice.  Is Learning and Development sleepwalking into extinction?  This is an uncomfortable question to be asking - let alone to be answering - but it’s an important one. One that James Poletyllo explored in a recent article. In this episode, we dive deeper into our experiences of L&D to seek examples of this and where our profession might need to more consciously evolve to stay relevant.  There is a blurring of boundaries as we move into a more connected world and this is an opportunity for L&D to do things differently and in a more agile way, listen in and hear more.     KEY TAKEAWAYS  It seems to be different modes of delivery but the same old stuff.  Sometimes you get excited by and driven by the newness of something regardless of whether it is the right solution.   A good learning professional is really involved in the business and there to make sure the change that is being implemented will resonant with those on the front line who are trying to make it work and it’s not just one hit and will have real value to the business  We are still viewed as not having a real impact on the business  We need to get better at creating an architecture and infrastructure that allows a business to learn and share knowledge more quickly and to impart knowledge and information across the business more quickly.  There is an opportunity to look at things and ask how we can identify learning opportunities in a more agile way?  How can we get solutions out there more quickly?  How can we drive personalisation  How can we really make adaptive learning work  As a L&D professional, we don’t have to know everything but we have to be facilitators of the organisation  A myriad of skills are needed in L&D including engagement, data, curation of content, technology and being able to create experiences that add value.  Get close to what’s important in the business and ask how are you going to create purpose for the learner.     BEST MOMENTS  ‘We should work on being solution-focused to solve problems at the speed  business needs’  ‘Let’s step back and look at what we are trying to achieve’  ‘We can’t just rebrand we have to do things differently’    VALUABLE RESOURCES  The Learning & Development Podcast   Article ‘Ten reasons why learning and development is sleepwalking into extinction’     ABOUT THE GUEST  James Poletyllo Bio  James has almost 20 years of experience in People Development in sectors as diverse as Telecoms, Local Council, Healthcare, and Hospitality, with many of his roles at a senior level. Now, as a consultant, he champions the development of the profession, whilst challenging ineffective practice that seems to be holding us back.  
  CONTACT METHOD  You can follow and connect with James via:  LinkedIn: https://www.linkedin.com/in/jamespoletyllo/  Website: https://www.thelearningeffect.co.uk/  Article ‘Ten reasons why learning and development is sleepwalking into extinction’: https://www.trainingjournal.com/articles/opinion/ten-reasons-why-learning-and-development-sleepwalking-extinction     ABOUT THE HOST  David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.     CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning?lang=en  LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/  See omnystudio.com/listener for privacy information.

Jan 2020

42 min 49 sec

Important Information About The Learning & Development Podcast This is a very short episode announcing that new episodes of The Learning & Development podcast will be released fortnightly for a while with the next episode being with you on Tuesday 21st of January.   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jan 2020

40 sec

“The field of play has evolved for L&D and now includes supporting a dynamic learning performance ecosystem. If the field of play changes, it implies we must evolve and adopt new rules of engagement.”  What Gary is referring to here is the the Point Of Work. In this episode, the point of topic is the Point Of Work, which is broader than workflow learning and an essential area of focus if we (L&D) are to make a real difference in our organisations.  KEY TAKEAWAYS Workflow learning is learning in the workflow where the worker does not have to disengage with the work in order to resolve a moment of need.  The concept of learning in the workflow is one where learning is accessible, but you have to disengage with the actual work to go and find it.  Point Of Work is not necessarily a destination. It’s a discipline. The whole concept is a mind-shift, a strategic re-think of how we are going to approach a dynamic learning performance eco-system.  “Changing the conversation” is one of the key objectives that a Point Of Work assessment is designed to facilitate. It has to start at the top.  The question we should truly be asking is what is that operationally, people-wise, or systemically, might actually be the problem that is preventing your people from doing what they are here to actually do?  If you go down through from a senior leadership position to an individual contributor, you have multiple points of work, and you have multiple perspectives that are influencing those points of work.  The shift from learning to performance is one that comes up more and more these days. In a study, only 26% of respondents said that the ability to support performance was prevalent within their function.  We need to pick the greatest pain-point that we’re dealing with and figure out how to resolve that. What that will then become is proof-of-concept. Conversations will arise from this, which will fundamentally shape development. BEST MOMENTS ‘It’s in the workflow. It’s in the application. There’s no downtime’  ‘Off-task time is required in order to engage in learning in the workflow’  ’No. I want it all’  ‘What is the problem that we are truly seeking to address here?’  ’There was a landmine there of a different kind!’  ‘It starts small and it scales’  ‘Human performance outfitters drives living and learning’      ABOUT THE GUEST Gary Wise is an established Workforce Productivity Strategist and Coach with over 35-years of cross-industry leadership experiences in corporate Learning & Development. During the first 20-years he amassed an impressive string of failures; not failures in team leadership or poorly designed Training solutions, but failures to recognise a blind spot – the myth that Training solutions drive and sustain workforce performance.   During the next 15-years, he postured a reality that Training only promotes potential; measurable workforce performance does not manifest until knowledge workers reach a new ground zero – Point-of-Work  You can follow and connect with Gary via:  LinkedIn: https://www.linkedin.com/in/garywiseprofilemyca/  Website: https://livinginlearning.com/  ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  Website: https://www.looop.co/ See omnystudio.com/listener for privacy information.

Jan 2020

48 min 29 sec