The Loyalty Minute

By Rob Gallo

One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com

  1. 1.
    Episode 86 - Interview with Ryan Cotes - Director of Digital Services and Partner at Ballantine
    25:12
  2. 2.
    Episode 85 (Interview) With Phil Rubin - SVP Strategic Partnerships at Bond Brand Loyalty
    38:48
  3. 3.
    Episode 73 - (Interview) With Jamie Russo VP of Loyalty Programs and Customer Engagement For Choice Hotels
    32:00
  4. 4.
    Episode 84 - (Interview) with Marc Berman - CEO of The Mallett Group
    29:46
  5. 5.
    Episode 83 - (Interview) With Ken Cohn - CMO Of CbdMD
    24:20
  6. 6.
    Episode 82 - (Interview) With Gunter Phau - Founder and CEO of Stuzo
    27:19
  7. 7.
    Episode 81 - (Interview) with Kim Freer - CMO of Yoshinoya Japanese Kitchen
    23:59
  8. 8.
    Episode 80 - (Interview) With Danielle Brown the CMO of Points International
    24:24
  1. 9.
    Episode 79 - (Interview) with Jonathan Silver - CEO of Affinity Solutions
    31:14
  2. 10.
    Episode 78 - (Interview) With Carlos Dunlap-Beard - VP Of Loyalty Solutions At Clarus Commerce
    24:34
  3. 11.
    Episode 77 (Interview) With Laura Rea Dickey, CEO of Dickey's Barbecue Barbecue Pit
    22:03
  4. 12.
    Episode 76 (Interview) With Adam Fox - Director of Digital Experience for QDOBA Mexican Eats
    22:59
  5. 13.
    Episode 75 - (Interview) With CJ Ramirez - SVP of Marketing for Dog Haus
    30:10
  6. 14.
    Episode 74 - (Interview) With Mark Johnson - CEO & CMO of Loyalty 360
    25:43
  7. 15.
    Episode 72 - (Interview) With Prateek Dayal Chief Strategy Officer of Aqilliz
    25:58
  8. 16.
    Episode 71 – (Interview) With Bram Hechtkopf – CEO of Kobie Marketing
    40:10
  9. 17.
    Episode 70 - Sephora Updates Its Beauty Insider Loyalty Program
    1:38
  10. 18.
    Episode 69 - (Interview) With Michael Huard, A Content Marketing Manager At Iterable
    22:09
  11. 19.
    Episode 68 - (Interview) With Maraina Ruppert - Manager of Loyalty Marketing for Choice Hotels
    23:37
  12. 20.
    Episode 67 - (Interview) With Dr Jodi Berg President and CEO of Vitamix
    35:41
  13. 21.
    Episode 66 - (Interview) With Drew Howell, VP of Brand Solutions and Alliances at Bumped
    35:02
  14. 22.
    Episode 65 - (Interview) With Richard Jones - CMO of Cheetah Digital
    32:03
  15. 23.
    Episode 64 - (Interview) With Luke Peters - CEO of NewAir
    24:32
  16. 24.
    Episode 63 - (Interview) With Don Fox - CEO of Firehouse Subs
    39:12
  17. 25.
    Episode 62 - Interview with Nicola Buck and Adam Glauberman of BP
    29:37
  18. 26.
    Episode 61 - What Some Companies Are Doing To Help During The COVID-19 Pandemic
    1:33
  19. 27.
    Episode 60 - 5 Loyalty Program Metrics That Matter
    1:50
  20. 28.
    Episode 59 - Loyalty from Franchisor to Franchisee
    1:24
  21. 29.
    Episode 58 - (Interview) With Carol Smith - Loyalty Manager at IKEA Memphis
    25:40
  22. 30.
    Episode 57 - 3 Signs Your Brand Isn't Telling a Winning Story (and How to Fix Things)
    1:18
  23. 31.
    Episode 56 - Interview With Jeff Mabe - Director of Loyalty Programs at Boingo
    26:27
  24. 32.
    Episode 55 - Leveraging Connection and Progress to Become a Go-To Brand
    1:34
  25. 33.
    Episode 54 - (Interview) With Andy Lowenthal - Customer Loyalty Director at FranklinCovey
    25:56
  26. 34.
    Episode 53 - The Failure To Communicate
    1:54
  27. 35.
    Episode 52 - How Life Insurers Can Boost Customer Numbers And Loyalty With Gamification And Rewards
    1:45
  28. 36.
    Episode 51 - Can Loyalty Programs Remain Viable In A Cookie-less Era
    1:24
  29. 37.
    Episode 50 - How To Distinguish Transactional Customer Relationship From An Emotional One
    1:38
  30. 38.
    Episode 48 - Subscription Based Loyalty Secrets From Uber, Lyft, BarkBox and More
    1:23
  31. 39.
    Episode 47 - (Interview) With Sean Donnelly - Loyalty Consultant - Fivestars
    19:02
  32. 40.
    Episode 45 - Trevor Hadick - Loyalty Manager - Spirit Airlines
    24:19
  33. 41.
    Episode 46 - Quality Vs. Price In Retaining Loyal Customers
    1:19
  34. 42.
    Episode 44 - How to Beat 50% of Your Competitors in the Customer Loyalty Arena
    1:23
  35. 43.
    Episode 43 - How To Create A Customer Loyalty Program For Your Business
    1:46
  36. 44.
    Episode 42 - What Gen Z Shoppers Really Want
    1:19
  37. 45.
    Episode 41 - The Top Three Mistakes Companies Make With Their Loyalty Program
    1:26
  38. 46.
    Episode 40 - The Hoops Customers Jump Through For Loyalty
    1:30
  39. 47.
    Episode 39 - Mining Your Customer Data For Increasing Loyalty
    1:44
  40. 48.
    Episode 38 - Superstitions and Pavlovs Dog
    1:48
  41. 49.
    Episode 37 - The Rise of Experiential Marketing And What It Means To Your Brand
    1:34
  42. 50.
    Episode 36 - Live Chat and Chatbots Overtake Email For Retail Communications
    1:31

Listen to The Loyalty Minute now.

Listen to The Loyalty Minute in full in the Spotify app