CX Conversations

By Vivek Jaiswal

CX lessons from CX leaders, from around the world

  1. 1.
    "Using customer shadowing to improve and innovate customer service design." with Andrew Gallan
    38:20
  2. 2.
    "How to bridge the gap between business and CX strategy?" with Adrian Swinscoe
    39:06
  3. 3.
    "How to design customer-centric organisations for sustainable growth?" with Heidi Beets
    42:33
  4. 4.
    "How to develop and deliver a brand promise from the customer perspective?" with Neil Sharp
    41:26
  5. 5.
    "Creating a healthcare brand with customer centricity and CX at the heart" with Rohit MA
    1:02:02
  6. 6.
    "How to create 'simple' and 'simplified' experiences?" with Ricardo Saltz Gulko
    31:42
  7. 7.
    "How to help government organisations deliver good CX?" with Stephanie Thum
    29:03
  8. 8.
    "How to win customers using a live chat?" with Nelson Bruton
    27:45
  1. 9.
    "How to balance between product, go-to-market, customer experience, and business discipline in a startup?" with Rohit Sen
    30:03
  2. 10.
    "How to setup a customer experience management team in an organisation?" with Thomas Linton
    42:59
  3. 11.
    "How to use customer experience to create a new market segment?" with Apoorv Gawde
    44:56
  4. 12.
    "How to deliver a great online-offline customer experience in eCommerce?" with Wouter van Bockel
    35:51
  5. 13.
    "How to get senior management buy-in for customer experience improvement?" with Sonia Bhatia
    38:21
  6. 14.
    "How to build a customer service team that delivers customer delight?" with Jasmeet Singh
    23:37
  7. 15.
    "How can companies redesign for digital and improve customer experience?" with Martin Mocker
    26:22
  8. 16.
    "How to deliver a delightful customer experience in SaaS?" with Vikas Jha, CEO & Founder, Alore
    16:44
  9. 17.
    "How to craft your unique culture and experience?" with Karen Jaw-Madson
    38:50
  10. 18.
    "How to meet and exceed millennials' expectations?" with Rajan Bajaj, Founder & CEO, Slicepay
    21:06
  11. 19.
    "Digital transformation in healthcare and its impact on patient experience" with Sachin Rao
    16:31
  12. 20.
    "How to use NPS to improve CX in FinTech?" with Hemant Tathod, Director, NiYO Solutions
    17:30
  13. 21.
    "Managing customer experience in the dynamic cryptocurrency world." with Ajeet Khurana, CEO, Zebpay.
    35:53
  14. 22.
    "How to make simple products in FinTech that customers love?" with Kailash Nadh, CTO @Zerodha
    26:10
  15. 23.
    “How to improve the experience of customer service?” with Deepak Kashyap, Co-founder @Dialdesk
    24:35
  16. 24.
    "Why must insurance companies focus on customer experience?" with Harish Agarwal
    24:13
  17. 25.
    "How to deliver a rockstar customer experience?" with James Dodkins, Founder & CX Rockstar @Rockstar CX
    32:23
  18. 26.
    "How to use tech to improve CX in FinTech?" with Abhinav Sinha, Co-founder @Eko India Financial Services
    24:07
  19. 27.
    "CX challenges and opportunities for FinTech in India" with Lizzie Chapman, CEO & Co-founder @ZestMoney
    31:44
  20. 28.
    CX Conversation with Toni Newman: how to deliver the most insanely innovative CX?
    22:11
  21. 29.
    CX Conversation with Nienke Bloem: how to make your customer experience great by design?
    19:34
  22. 30.
    CX Conversation with Michael Bartlett: how to prepare for CCXP exam?
    29:07
  23. 31.
    CX Conversation with Annette Franz: demystifying the customer journey.
    20:01
  24. 32.
    CX Conversation with Sue Duris: how to deliver great digital customer experience?
    27:24
  25. 33.
    CX Conversation with Nicole Cable: balancing healthcare and patient experience
    26:47
  26. 34.
    CX Conversation with Himanshu Nautiyal: how AI can be used to improve customer experience?
    30:15
  27. 35.
    CX Conversation with Ian Golding: what it takes to really deliver exceptional customer experience?
    38:20
  28. 36.
    CX Conversation with Vijetha Shastry: how future tech is shaping customer experience today?
    40:09
  29. 37.
    CX Conversation with Gavin Scott: the connection between customer service and customer experience.
    29:04
  30. 38.
    CX Conversation with Maurice FitzGerald: how to manage customer experience in B2B enterprise world?
    38:17
  31. 39.
    CX Conversation with David McCann: how employee experience influences CX.
    33:55
  32. 40.
    CX Conversation with Hubert Joseph-Antoine: CX management in large enterprises
    30:16
  33. 41.
    CX Conversation with Rajarshi Sen: CX in Healthcare
    32:13

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