Habitual Excellence

By Value Capture, LLC

Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create “habitual excellence” (a phrase coined by Value Capture’s founder Paul O’Neill) by engaging everybody in creating a culture of safety - and learning. Lead your teams to the theoretical limits of perfect for staff safety, patient safety and performance, using methods from Toyota, Alcoa, Catalysis, and the Shingo Institute.

  1. 1.
    Leadership for Safety, Problem Solving, and Continuous Improvement at Duke HomeCare and Hospice
    39:54
  2. 2.
    Ken Segel on the Shingo Principle of "Create Value for the Customer"
    14:37
  3. 3.
    Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare
    36:25
  4. 4.
    Timothy Pehrson, President and CEO of INTEGRIS Health on Leading the Improvement Charge
    39:35
  5. 5.
    Ken Segel on the Shingo Principle of "Create Constancy of Purpose"
    15:37
  6. 6.
    Revisiting an Interview of Paul O'Neill, Sr. From 2011
    29:25
  7. 7.
    Roxanna Gapstur, as CEO, Leading the Creation of a Lean Management System
    34:25
  8. 8.
    Habitual Excellence Starts with Safety: Before, During, and After a Crisis [Webinar Recording]
    1:00:50
  1. 9.
    Mike Bundy Webinar Preview: Habitual Excellence Starts with Safety — Before, During, and After a Crisis
    8:51
  2. 10.
    Ken Segel on Command Centers and an Upcoming Webinar We’re Hosting
    31:06
  3. 11.
    Dan Varnum on Developing People as Leaders in Healthcare
    37:13
  4. 12.
    Paul O'Neill, Jr. Reflects on His Father — The First Anniversary of His Passing
    40:14
  5. 13.
    Skip Steward on the Baptist Management System
    37:22
  6. 14.
    Dr. Matt Pollard, Quality Improvement & Lean at Intermountain Healthcare
    35:32
  7. 15.
    Dr. David Mayer: A Moon Shot for Zero Patient Harm
    32:08
  8. 16.
    Rachelle Schultz: Lean, Learning from Toyota, Evolving Leadership, and Covid
    34:59
  9. 17.
    Leah Binder: Covid, Patient Safety, and a New Focus on Nursing Homes
    31:16
  10. 18.
    Shana Padgett and Ken Segel on the Shingo Model and an Upcoming Workshop
    37:15
  11. 19.
    Dr. Lucy Xeonophon & Arthur Gianelli, Covid and Vaccination Lessons From New York
    36:38
  12. 20.
    Panel: Improving the Covid Vaccination Process
    1:33:41
  13. 21.
    Bill Boyd on Improving in an Experimental Way; A3, PDSA, Kata, and More
    20:21
  14. 22.
    Iman Simmons on the Values of Joy, Love, and Social Justice, COO of St. Charles Health System
    29:16
  15. 23.
    Alyson Gordon on Developing Everyone, Every Day to See, Solve, and Share
    25:04
  16. 24.
    Rachna Shah, Ph.D. on Lean in Academia and the Role of Leadership
    27:31
  17. 25.
    Rob MacIsaac, President of Hamilton Health Sciences and His Three Rules
    24:31
  18. 26.
    Theresa Frei on Leading With Safety and Addressing Staff & Patient Covid Fears
    28:53
  19. 27.
    Kedar Mate and Patricia McGaffigan on Workforce Safety & Patient Safety
    31:26
  20. 28.
    Aravind Chandrasekaran on Continuous Improvement & Psychological Safety
    29:09
  21. 29.
    Dr. Dan Carey, Virginia Secretary of Health and Human Resources
    23:26
  22. 30.
    Dr. Tom Peterson on Healthcare Safety for Employees and Patients
    30:18
  23. 31.
    Dr. Steve Muething on Improving Safety in Children's Hospitals
    21:29
  24. 32.
    Cliff Orme on Hospital Leadership Lessons From Paul O'Neill
    39:03
  25. 33.
    Patrick Anderson on the Lasting Influence of Paul O'Neill
    49:52
  26. 34.
    Value Capture Team Member Thoughts on Patient Safety & Staff Safety, World Patient Safety Day 2020
    19:06
  27. 35.
    Didier Rabino on the Three Systems of Lean
    30:54
  28. 36.
    Ken Snyder on Shingo Principles and Lean
    28:13
  29. 37.
    José Bustillo on Transferrable Principles from Lean Manufacturing
    35:44
  30. 38.
    Rhonda Brandon on Culture, Dignity, Respect, and Excellence in Care
    27:33
  31. 39.
    Paul Pejsa on Covid-19 Success Stories in Healthcare
    30:29
  32. 40.
    Steve Spear on Learning with Paul O'Neill and "Yay Science"
    41:39
  33. 41.
    Kathryn Correia on a CEO's Role in Better Delivering the Mission
    22:02
  34. 42.
    Dr. Eric Dickson on CEO Leadership During Covid-19; No Layoffs, No Furloughs
    27:43
  35. 43.
    John Toussaint, MD on Being Influenced by Paul O'Neill
    21:46
  36. 44.
    John Collodora on "Sensitivity to Operations" (HRO)
    17:55
  37. 45.
    Dr. Paul DeChant on Physician Burnout and Covid-19
    27:26
  38. 46.
    Dr. Lisa Yerian on Patients First at Cleveland Clinic
    31:00
  39. 47.
    Paul O'Neill on Dignity and Respect
    1:35
  40. 48.
    Bill O'Rourke on Using Paul O'Neill's Playbook
    36:30
  41. 49.
    Geoff Webster on Habitual Excellence
    25:03
  42. 50.
    Ken Segel on Zero Harm and Theoretical Limits
    19:49

Listen to Habitual Excellence now.

Listen to Habitual Excellence in full in the Spotify app