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The Intuitive Customer - Creating ROI by improving your Marketing & Customer Experience

By BeyondPhilosophy.com

The Intuitive Customer, hosted by Colin Shaw, a world thought leader on Customer Experience & Marketing and Prof. Ryan Hamilton, Emory University, USA. We discuss how you can improve your Customer Loyalty and get a return on your investment (ROI) by embracing behavioral economics. Brought to you by Beyond Philosophy. We have a proven track recording in driving value $$$ through our consultancy, training and market research. Visit BeyondPhilosophy.com

  1. 1.
    How to Understand Customers Preference06/15/2019
    26:13
  2. 2.
    Happy Employees Make Happy Customers06/08/2019
    30:22
  3. 3.
    Why Are We Scared of New Technology?06/01/2019
    25:22
  4. 4.
    The Massive Importance of Memory in a Customer’s Experience05/25/2019
    30:35
  5. 5.
    Creating a Frictionless Experience05/18/2019
    28:11
  6. 6.
    Are You Managing This Key Driver of Poor Experience?05/11/2019
    19:21
  7. 7.
    Why Are Insignificant Things So Significant?05/04/2019
    26:32
  8. 8.
    What Customer Emotions Drive the Most Value04/27/2019
    24:48
  1. 9.
    Is Facial Recognition Creepy or Is It Just the Future?04/20/2019
    40:35
  2. 10.
    Why Too Much Choice is a Bad Thing04/13/2019
    24:27
  3. 11.
    Being the Guardian of Your Service Culture04/06/2019
    30:55
  4. 12.
    Brand Or Customer Experience - what comes first?03/30/2019
    22:46
  5. 13.
    How to Manage Uncertainty03/23/2019
    20:13
  6. 14.
    Customers Are Irrational! Why? What Can We Do About It?03/16/2019
    22:50
  7. 15.
    How To Create Innovative Service03/09/2019
    27:40
  8. 16.
    The Tools To Use To Create Actionable Measures03/02/2019
    38:06
  9. 17.
    How To Measure Authentic Customer Emotions In Real Time02/23/2019
    31:53
  10. 18.
    How Customers Make Complex Decisions In A World of Constraints02/16/2019
    24:49
  11. 19.
    How Successful Retailers Win in Endless Disruption02/09/2019
    34:18
  12. 20.
    How to Create A Financial Times Award-Winning Consultancy from Scratch02/06/2019
    29:07
  13. 21.
    The One Thing You Need to Change02/02/2019
    21:13
  14. 22.
    The BIG Dangers For ‘Customer Experience’ in 2019 - Expert Debate01/26/2019
    28:58
  15. 23.
    Stay Ahead of Your Competition with New Advances in CX Marketing01/20/2019
    30:13
  16. 24.
    Are You A Risk Taker?01/13/2019
    23:19
  17. 25.
    4 Easy Ways To Get Started Using Behavioral Economics01/06/2019
    28:13
  18. 26.
    Christmas And New Years Message12/29/2018
    1:04
  19. 27.
    Why is Academic Research So Impenetrable?12/22/2018
    24:55
  20. 28.
    Why Customer Experience is Dying (And What To Do About It)12/15/2018
    30:05
  21. 29.
    Are You Making Intuitive Or Rational Decisions?12/08/2018
    31:23
  22. 30.
    Understanding Customer's Mental Budgets12/01/2018
    23:20
  23. 31.
    How to discover what REALLY drives value for you $$$11/24/2018
    18:10
  24. 32.
    Key stats to prove your ROI - It's About The ROI Stupid!11/17/2018
    26:15
  25. 33.
    Digitial Transformation - The Opportunities And Problems And How To Overcome Them11/10/2018
    30:15
  26. 34.
    How Customers Make Rules for Themselves11/03/2018
    27:47
  27. 35.
    Why Customers Want You To See What They Consume10/27/2018
    25:33
  28. 36.
    Seven Key Strategic Questions Critical to Improving Your Customer Experience - Bahrain CX Conference10/20/2018
    29:16
  29. 37.
    How To Make Your Experience Convenient10/13/2018
    35:08
  30. 38.
    Creating and Sustaining a Customer Centric Culture10/06/2018
    25:37
  31. 39.
    How Other People Sell Your Product09/29/2018
    27:12
  32. 40.
    Are You Using this Powerful Sales Technique?09/22/2018
    19:53
  33. 41.
    How Does Time Of Day Affect How Much We Sell?09/15/2018
    25:54
  34. 42.
    How To Measure Customer Emotions09/08/2018
    26:20
  35. 43.
    Why People Don't Say What They Mean?09/01/2018
    32:02
  36. 44.
    How Do I Evoke Customer Emotions?08/25/2018
    26:25
  37. 45.
    Understanding the Rules of Customer Decision Making08/18/2018
    24:55
  38. 46.
    Why Most Segementation Is Wrong08/11/2018
    25:57
  39. 47.
    Why Customer Experience Programs Fail08/04/2018
    30:10
  40. 48.
    Are You Using This Communication Tool To Best Effect?07/28/2018
    24:32
  41. 49.
    Why Do Customer Emotions Matter?07/21/2018
    23:54
  42. 50.
    Are You Making The Most Of Scarcity As A Marketing Strategy?07/14/2018
    30:17
  43. 51.
    Understanding Customer Basic Instincts07/07/2018
    27:44
  44. 52.
    How Small Things Influence Customer Behavior.06/30/2018
    28:17
  45. 53.
    Moving Customers From Indifference to Recommendation06/23/2018
    17:20
  46. 54.
    Why Don't Customers Buy After They Say They Will?06/16/2018
    25:52
  47. 55.
    How To Ensure Your Customers Buy From You Habitually?06/09/2018
    28:24
  48. 56.
    Critical Steps For a Successful CX Implementation06/02/2018
    22:11
  49. 57.
    How to Avoid Customer Defection05/26/2018
    25:05
  50. 58.
    How Should You Set Your Price For Best Results?05/19/2018
    27:53
  51. 59.
    Leading Your Customer To The Right Choice05/12/2018
    25:44
  52. 60.
    How Do You Keep Up with Customer Expectations?05/05/2018
    25:09
  53. 61.
    How Do Customers Make Complex Decisions?04/28/2018
    24:21
  54. 62.
    The Rubicon Model and How To Use It To Your Advantage04/21/2018
    21:01
  55. 63.
    Facebook mistakes: What can we learn?04/18/2018
    24:06
  56. 64.
    Why Am I Getting So Many Customer Complaints?04/14/2018
    26:26
  57. 65.
    Why Do Customers Ask For Competitive Quotes?04/07/2018
    25:56
  58. 66.
    What Really Is Customer Loyalty?03/31/2018
    23:07
  59. 67.
    Why Do Customers Fight For What They See To Be Their Rights?03/24/2018
    28:40
  60. 68.
    Why Don’t Organizations Understand Their Customers?03/17/2018
    25:36
  61. 69.
    Why Do Customers Expectations Constantly Change?03/10/2018
    26:20
  62. 70.
    How Do I Convince People Of A New Way Of Thinking?03/03/2018
    25:47
  63. 71.
    How Do We Get Our Customers To Talk?02/24/2018
    25:05
  64. 72.
    How do Customers decide if their experience is good or bad?02/17/2018
    32:05
  65. 73.
    Why Do Customers Focus on seemingly Unimportant Things?02/10/2018
    21:57
  66. 74.
    What Should Wells Fargo Do Now?02/06/2018
    11:52
  67. 75.
    How do we create Customer Loyalty?02/03/2018
    29:48
  68. 76.
    Why Do Customers Change Their Minds?01/27/2018
    19:35
  69. 77.
    How Do Customers Make Decisions Anyway?01/20/2018
    30:14
  70. 78.
    How Do Customers Evaluate Your Organization?01/13/2018
    25:38
  71. 79.
    Why Customers Create 'Shortcuts' When Making a Decision01/04/2018
    24:44
  72. 80.
    Why Are Customers Irrational?01/04/2018
    20:07
  73. 81.
    Why Do Customers Complain?01/04/2018
    19:29
  74. 82.
    The Intuitive Customer Episode Zero01/03/2018
    3:07

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