Converge Coffee

By Sean Sullivan

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your finger tips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more Hows and Whys because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

  1. 1.
    Episode 99: How to Align Best Customers for Your Services
    28:21
  2. 2.
    Episode 98: How to Balance a Well Executed Podcast while Growing an Agency
    30:26
  3. 3.
    Episode 97: Create Business Growth by Having Marketing at the Wheel
    25:03
  4. 4.
    Episode 96: Trust Your Instincts about Your Customers
    25:20
  5. 5.
    Episode 95: How Focusing on One Segment Maximizes Customer Experience
    26:09
  6. 6.
    Episode 94: How to Spin Off a Company with a Distinct Focus on Product & Customer Experience
    22:16
  7. 7.
    Episode 93: How to Leverage Content Creators to Create Great Customer Experiences
    26:52
  8. 8.
    Episode 92: How to Market Locally Online
    32:08
  1. 9.
    Episode 91: The Digital Product's Life is the Customer Experience. Build the Right Thing and Building the Thing Right.
    39:41
  2. 10.
    Episode 90: Adapt to Change by Listening to Your Customers
    34:27
  3. 11.
    Episode 89: How to Pivot Your Company to Be More of a Solution Guide
    25:25
  4. 12.
    Episode 88: How Leaders Should View the Digital Workplace
    26:59
  5. 13.
    Episode 87: Create Great Experience By Focusing on Your Passions and Community
    25:07
  6. 14.
    Episode 86: How Building Your Personal Brand Creates Opportunities
    29:42
  7. 15.
    Episode 85: Delivering Great Experience by Getting Rid of Perfection
    31:28
  8. 16.
    Episode 84: Building Great Podcast Engagement Through Customer Experience and Community
    29:52
  9. 17.
    Episode 83: How Small Pivots Make Huge Impacts
    27:00
  10. 18.
    Episode 82: Creating Great Customer Experiences to Drive Industries Out of the Ashes
    30:44
  11. 19.
    Episode 81: How to Build Customer Experience in a Slow to Change Industry
    31:55
  12. 20.
    Episode 80: Why You Need to Burn the Boats
    20:45
  13. 21.
    Episode 79: Creating a Value Based Business in a Pandemic
    25:57
  14. 22.
    Episode 78: How to Build Your eCommerce Empire
    29:49
  15. 23.
    Episode 77: How Digital Transformation Helps See Clear in Blurry Times
    35:35
  16. 24.
    Episode 76: Evolve to Grow - Not Remaining Complacent
    19:24
  17. 25.
    Episode 75: Marrying Digital with a Personal Experience
    39:57
  18. 26.
    Episode 74: Not Only Knowing the Tech, You Need to Have the Focus and Drive
    31:37
  19. 27.
    Episode 73: Building a Listening Culture to Redefine Sales and Customer Experience
    43:53
  20. 28.
    Episode 72: How to Build an Incredible Mindset Using Techniques like Meditation, Mindset, and Visualization.
    19:31
  21. 29.
    Episode 71: Understanding the Development Mind to Help Consumers
    24:55
  22. 30.
    Episode 70: Testing Fast and Not Failing Fast
    18:50
  23. 31.
    Episode 69: Build Your Brand - Beyond the Resume and Create Trust
    23:37
  24. 32.
    Episode 68: Establishing a Focus Around Your Branding and Your Customers
    17:04
  25. 33.
    Episode 67: Understanding the Customer Journey Through Your Design and Technology - Customizing the Journey While Systematizing
    25:04
  26. 34.
    Episode 66: Building Relationships with Specific Social Influencers with Gripping Narrative to Amplify Your Brand's Story
    19:48
  27. 35.
    Episode 65: Creating Your Brand's Story
    18:18
  28. 36.
    Episode 64: Marketing Software Having Your Back
    20:26
  29. 37.
    Episode 63: Helping Brands the Market Products in the "Elephant in the Room" Marketplace
    26:27
  30. 38.
    Episode 62: Help Others Solve Their Problems
    14:12
  31. 39.
    Episode 61: Make Your Experiences Matter. Marketing in a One Button Click World.
    25:03
  32. 40.
    Episode 60: Focusing Your Product to Serve Your Customers
    20:26
  33. 41.
    Episode 59: How to Nurture and Evolve a Company's Brand
    23:25
  34. 42.
    Episode 58: How to Build Your Online Brand from the Ground Up
    15:32
  35. 43.
    Episode 57: Marketing Lessons with an Early Stage Community
    24:17
  36. 44.
    Episode 56: How Brands of all Sizes Can Leverage Influencer Marketing
    23:09
  37. 45.
    Episode 55: Build Company Brands from Inside Out
    25:54
  38. 46.
    Episode 54: Building an Experience rather than a Solution
    25:07
  39. 47.
    Episode 53: The Evolution of PR and Creating a PR Process
    15:55
  40. 48.
    Episode 52: Small Actions Make Big Impact Using Design Thinking
    20:48
  41. 49.
    Episode 51: Marketing Isn't Only to Your Customers. Employees Matter Too.
    19:33
  42. 50.
    Episode 50: Marketers Arent the Only Storytellers
    24:43

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