RegTalks

Know Your Customer

An interview podcast dedicated to the ever-evolving world of RegTech and financial regulations with Know Your Customer's CEO and co-founder Claus Christensen.

All Episodes

Tune in to our interview with Tata Consultancy Services’ Sujata Dasgupta to explore:How regulators and financial institutions are reacting to a much more complex financial crime landscapeTo what extent the emergence of the FinTech and RegTech ecosystem has impacted large services and product companiesWhether AML penalties are working as they were intended to Why a view of AI as “augmented intelligence” can propel the next phase of financial crime complianceA multiple award-winning industry leader, Sujata Dasgupta is the Global Head of Financial Crime Compliance Advisory at Tata Consultancy Services. Based in Stockholm, Sweden, she has over twenty years of experience in the areas of KYC, Sanctions, AML and Fraud across banking, IT services and consulting in the US, the UK, Europe, and Asia. Sujata has recently been named ‘Risk Professional of the Year 2021’, won the ‘Fraud Prevention Award 2021’ from Themis and featured among ‘The 10 Young and Inspiring Businesswomen to Watch in 2021’ by Tycoon Success Magazine.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen. If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks. You can also find us on LinkedIn and Twitter.

Nov 19

22 min 17 sec

Join us for an insightful discussion with Dr Sian Lewin where we explore:What RegTech providers can do to differentiate their offering in an increasingly crowded space;Why making a business case internally remains a key barrier to RegTech adoption at financial institutions;Why vendor partnerships are becoming central as the RegTech sector continues to mature and consolidate;What are some of the most unexpected findings revealed by RegTech Associates' recent report for the City of London on the opportunities and challenges of RegTech in the UK.Dr Sian Lewin is Co-Founder at UK-based RegTech Associates. A recognised expert and influencer in RegTech and financial regulation, Sian has more than 20 years of experience in helping large financial institutions such as JP Morgan, UBS and RBS build their regulatory strength in response to regulatory requirements. Prior to RegTech Associates, Sian was awarded a PhD from the London School of Economics for her systematic research on the challenges faced by banks in dealing with regulatory changes following the 2008 financial crisis.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen. If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks. You can also find us on LinkedIn and Twitter.

Oct 6

21 min 7 sec

Join us for an extremely lively and thought-provoking chat with Funds Europe’s Nicholas Pratt where we discuss:What makes the Sustainable Financial Disclosure Regulation (SFDR) and the EU’s taxonomy key first steps in the global ESG marathonWhy we should feel uncomfortable using the word “innovation” when talking about financial regulationsWhat areas asset management firms are currently prioritising when it comes to technology investmentsNicholas Pratt is the Operations and Technology Editor at Funds Europe. A reporter and editor with more than twenty years of experience, Nik is an industry expert and keen observer of international trends in the areas of fund and asset management, banking technology and commercial risk. Learn more at https://www.fundstech.com/.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email marketing@knowyourcustomer.com. You can also find us on LinkedIn and Twitter.

Sep 15

21 min 21 sec

In this fascinating episode, Know Your Customer’s CEO Claus Christensen sits down with Invesco's Ciaran Askin to discuss:What kind of intelligence is most useful to financial and anti-terrorism investigatorsWhat skills compliance professionals need to cultivate to future-proof their careerWhat RegTech vendors can do to truly support compliance teams in their functionCiaran Askin is the Global Head of Financial Crime at international investment management firm Invesco. For 17 years, he was a Detective in the Metropolitan Police, working as a financial investigator and was the Head of Intelligence at the National Terrorist FIU, leading a large team of Financial Investigators supporting Anti-Terrorist operations in the UK and abroad. RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email marketing@knowyourcustomer.com. You can also find us on LinkedIn and Twitter.

Aug 24

20 min 37 sec

Tune in to our inspiring interview with Standard Chartered’s Ankush Samant to learn:What sets real customer-centric teams apart from the restHow banks can empower front line staff to get unique insights and continuously improve productsWhy incumbent banks are a lot like spaceships, while tech start-ups are much more similar to jet-skisWhat role empathy plays in building successful partnerships between RegTech vendors and clientsAnkush Samant is the Head Design Thinker with the Global CX team at Standard Chartered Bank in Hong Kong. Previously Innovation Coach at SC Ventures, Ankush has spent his career to date building customer experiences across industries such as retail, manufacturing, airlines, travel, insurance and technology across the US, UK, Europe, Africa and Asia.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen. If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks. You can also find us on LinkedIn and Twitter.

Aug 5

23 min 28 sec

In this episode of RegTalks, Know Your Customer’s CEO Claus Christensen sits down with WSBI-ESBG’s Alessia Benevelli to discuss:Why real human interactions still matter in bankingThe impact of the COVID-19 pandemic on the digitalisation of payments in Europe and around the worldThe fundamental role of financial education and digital technology literacy in today’s financial systemThe European Savings and Retail Banking Group’s historic links to the birth of the European UnionAlessia Benevelli is an Adviser on Payments, Data and Innovation at the World Savings & Retail Banking Institute and the European Savings & Retail Banking Group in Brussels. After serving as judicial clerk at the National Court of Appeal of Milan and practicing corporate law, she obtained an LL.M., and in 2019, she joined the Banking Markets, Innovation and Consumers Department at the European Banking Authority, working in the area of payments and consumer protection.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email marketing@knowyourcustomer.com. You can also find us on LinkedIn and Twitter.

Jul 19

22 min 18 sec

In this episode of RegTalks, we explore:Why you should always listen to your customers to find your product-market fitThe unique pain points experienced by SMEs in Hong KongHow the process of building trust has changed over time in financial servicesThe role of RegTech in fostering financial inclusionOur guest David Rosa is a FinTech entrepreneur and the CEO and co-founder of Neat in Hong Kong. David started his career at Citibank, where he became their youngest managing director in Asia. He then co-founded the Asian arm of Integral Capital Management, which he sold in 2014 to focus on FinTech. RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email marketing@knowyourcustomer.com. You can also find us on LinkedIn and Twitter.

Jun 2

24 min 41 sec

In this episode of RegTalks, Claus Christensen interviews Incomlend’s Morgan Terigi on:The importance of RegTech innovation on trade finance in Asia and globallyHow non-recourse financing can support financial inclusion and access to creditThe impact of growing public spending during the pandemic on the global trade finance marketThe need for more information sharing between financiersBased in Singapore, Morgan Terigi is Co-Founder and CEO of Incomlend, an alternative trade finance platform that delivers factoring and supply chain finance solutions to companies globally. A mechanical engineer and HEC Paris graduate, Morgan is a serial entrepreneur and has established various companies in Japan, Mainland China, Hong Kong, Bangladesh, Malaysia and Singapore.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email marketing@knowyourcustomer.com. You can also find us on LinkedIn and Twitter.Incomlend is an invoice financing marketplace. Whether you are an exporter, importer or institutional and accredited investor, Incomlend has the solutions to meet your needs. Contact the team here: https://lnkd.in/gJn6RyC.

May 10

17 min 24 sec

In this episode of RegTalks, Know Your Customer’s CEO Claus Christensen sits down with TransUnion’s Victor Yim to explore his insights around:The rise of virtual banks in Hong Kong and their impact on the traditional banking landscapeChanging customer expectations in relation to remote onboarding and seamless user experiencesTransUnion’s contributions to the space of e-KYC verification and RegTech innovationTop challenges in incorporating AI models within regulatory compliance solutionsBased in Hong Kong, Victor Yim leads the global fraud solutions for TransUnion's Asia Pacific region as Products Director. In 2017 he successfully launched the first document forensic and biometric-based e-KYC solution for individuals into Hong Kong. This technology has powered the first remote bank account opening service in the city and has been adopted by many major financial institutions, including a few virtual banks. RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen. If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks. You can also find us on LinkedIn and Twitter.

Apr 19

20 min 35 sec

Join us for an inspiring conversation with RegTech/LawTech expert Brian Tang, exploring:The latest RegTech trends and which countries are leading the wayThe role of RegTech associations in the overall financial ecosystemHow local RegTech associations can work together to foster international cooperationHow the two areas of LawTech and RegTech convergeAn innovator, educator and ecosystem builder, Brian Tang has worked at the confluence of law, technology and finance in Hong Kong, New York, Silicon Valley and Australia for more than two decades. After a career at global investment bank Credit Suisse and Wall Street law firm Sullivan & Cromwell, Brian founded ACMI - Asia Capital Markets Institute. He is also the founding executive director of the interdisciplinary programme LITE Lab@HKU at the University of Hong Kong, as well as the co-chair of the Fintech Association of Hong Kong’s Regtech Committee and the founder of the APAC Regtech Network.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen. If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks. You can also find us on LinkedIn and Twitter.

Mar 31

22 min 41 sec

Join us for a thought-provoking conversation with Connect Pay's CEO Marius Galdikas, exploring:Lithuania's status as one of the most Fintech-friendly countries in Europe;The importance of having a robust RegTech ecosystem in place to scale as a Fintech company;The future of payments and financial regulations;The need for financial data normalisation and centralisation to strengthen domestic and cross-border AML checks.Marius Galdikas is the CEO and Chairman of the Board at ConnectPay, one of the fastest-growing electronic money institutions in Lithuania. A business and technology expert, Marius has an impressive track record developing digital products and accelerating growth at various enterprises.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen. If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks. You can also find us on LinkedIn and Twitter.

Mar 3

19 min 57 sec

In this episode of RegTalks, Know Your Customer's Claus Christensen and 100x Group's Malcolm Wright discuss:The most important skills for compliance professionals in our digitised worldHow compliance experts can leverage technology to build a strategic competitive advantage for their businessThe history of the FATF’s highly collaborative approach to drafting and clarifying recommendations around virtual assets and cryptosThe future of virtual assets as an integral part of the institutional financial systemMalcolm Wright is the Chief Compliance Officer at 100x Group and the Chair of the Advisory Council and AML Working Group at Global Digital Finance, an industry-led initiative defining codes of conduct and best practice for the virtual asset industry. The founder of FCC Advisory, Malcolm previously held Chief Compliance Officer roles at Diginex and Revolut and was Global Head of AML and Fraud Transaction Monitoring at Thomson Reuters. RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks.You can also find us on LinkedIn and Twitter.

Feb 18

21 min 20 sec

In this episode of RegTalks, Know Your Customer's CEO & co-founder Claus Christensen is joined by Napier's CEO Julian Dixon to discuss:The role of artificial intelligence in financial servicesHow to strike the right combination between rule-based systems and AI for best results with transaction monitoringRegulators' understanding and attitude towards the use of AI in the banking sector.Julian Dixon is the CEO of Napier and an executive with more than twenty years of financial services' experience gained at major investment banks, including Deutsche Bank, JP Morgan and Commerzbank. His roles have ranged from front-office sales leadership to private equity, giving him a unique perspective on financial services' processes and technology. RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks.You can also find us on LinkedIn and Twitter.

Jan 25

17 min 17 sec

Join Know Your Customer's Claus Christensen and Tradelink's Andrew Cheng to explore:The technological advancements that have made digital onboarding and remote ID Verification possibleThe strategies put in place by regulators to promote RegTech adoption in Hong KongTradeLink's history and its pivotal role in the Hong Kong online trade and identity management infrastructureAndrew Cheng is the Executive Director and Chief Technology Officer at Tradelink, a leading provider of advanced biometric authentication and eKYC solutions in Hong Kong. Andrew is also the CEO of Digi-Sign, which is a provider of security solutions and services supporting electronic transactions and applications.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email marketing@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks.You can also find us on LinkedIn and Twitter.

Jan 12

20 min 45 sec

In this episode of RegTalks, Know Your Customer's CEO & co-founder Claus Christensen and DBS’s Medhy Souidi discuss:How to make the most of the not always easy business relationship between established financial institutions and emerging RegTech providersWhich technologies have the most potential for disruption in financial services right nowWhat are the most interesting RegTech markets in APACWhy the focus on customer-centricity in financial services is here to stay.Medhy Souidi is the Head of Startup Xchange, DBS’ FinTech Innovations and Accelerator, and the founder and creator of the social media series and weekly newsletter WhatTheFinTech. In 2020 Asian Private Banker recognised him as “FinTech Changemaker of the Year” and Tatler magazine named him one of "Gen T. Leaders of Tomorrow".RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks.You can also find us on LinkedIn and Twitter.

Nov 2020

19 min 18 sec

Tune in for an insightful conversation between Know Your Customer's CEO & co-founder Claus Christensen and Musheer Ahmed, exploring:FinTech and RegTech evolution since their inceptionRegulators’ changing attitudes towards technology and digital solutionsIndia’s vibrant FinTech ecosystem.Musheer Ahmed is the founder and managing director of FinStep Asia (https://www.finstep.asia/), which provides advisory on Fintech and digital ecosystems in Asia. He is also the co-founder and board member of the Fintech Association of Hong Kong.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks.You can also find us on LinkedIn and Twitter.

Nov 2020

18 min 46 sec

Join Know Your Customer's CEO & co-founder Claus Christensen for an inspiring conversation with Karen Contet on:Technology disruption in the private equity investment sectorInvestors' appetite for RegTech solutions The strategies put in place by regulators to promote RegTech adoption in financial services.Karen Contet is the co-founder and CEO of investment platform AngelHub (https://angelhub.io/) and the co-founder of the start-up community WHub (https://whub.io/). Karen is also a founding board member of the FinTech Association of Hong Kong.RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen.If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email info@knowyourcustomer.com or visit knowyourcustomer.com/RegTalks.You can also find us on LinkedIn and Twitter.

Nov 2020

20 min 22 sec