Customer Driven with Chad McDaniel

By Chad McDaniel

Customers on your mind? Executive Chad McDaniel hosts this highly interactive show on everything related to customer success. Chad and his guests discuss all things impacting today’s customer leaders, while sharing their own unique insights and experiences. Connect on best practices across the industry with unfiltered, unplugged conversations with leaders learning from leader.

  1. 1.
    How Process Analytics is Transforming the Future of CX and Operations Work
    30:13
  2. 2.
    The Current Landscape of AI-Powered CX
    35:10
  3. 3.
    Making Meaningful Differences in Dramatically Changing Times with Jyllene Miller from Concentrix
    37:38
  4. 4.
    How Asynchronous Messaging Is Disrupting Customer Communications with Mike Myer, CEO and Founder of Quiq
    34:57
  5. 5.
    Creating Integrated, Horizontal Experiences: The Key to Customer Satisfaction with Vicki Perryman
    35:13
  6. 6.
    Trends for Call Center Agent Staffing
    33:43
  7. 7.
    The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy
    34:41
  8. 8.
    Why Should I Care – How Blockchain is going to change the future of Customer Service Support
    29:33

Listen to Customer Driven with Chad McDaniel now.

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