Patient Experience Radio

Patient Experience Network

The Patient Experience Network presents "Patient Experience Radio", a new platform to spread the word on best practice in patient experience. These podcasts will focus on case studies and examples of work that have enhanced the patient experience and we hope to either inspire you to strive for improvement in your own work, or to reassure you that the things you are already doing are brilliant.

Patient Experience Radio Trailer
Trailer 2 min 56 sec

All Episodes

Ep 48: County Durham and Darlington NHS Foundation Trust - CDDFT Cancer Patient Experience Programme Introduction by Ruth Evans, Managing Director of PEN. Interview with Clare Doney This project was a finalist in the “CPES Award” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/sTTBlcO59qM Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @CDDFTNHS @PEN_NEWS #PEN10 #PENNA2019

Aug 20

9 min 15 sec

Ep 47: Tameside and Glossop Strategic Commission & Tameside and Glossop Integrated Care Foundation Trust - Partnership Engagement Network (PEN) Introduction by Ruth Evans, Managing Director of PEN. Interview with Jody Smith This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/veg_Ys-vjXI Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @tandgicft @TGCCG @PEN_NEWS #PEN10 #PENNA2019

Aug 18

9 min 20 sec

Ep 46: Cinapsis - Cinapsis SmartReferrals Introduction by Ruth Evans, Managing Director of PEN. Interview with Owain Rhys Hughes This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/72gunhOYvVg Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @myCinapsis @PEN_NEWS #PEN10 #PENNA2019

Aug 12

11 min 22 sec

Ep 45: King Edward VII’s Hospital - Improving Inclusion and Welcome in Imaging Suite Introduction by Ruth Evans, Managing Director of PEN. Interview with Louise Blunt on behalf of Heather Mills and Tonya Kloppers This project was a finalist in the “Environment of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/7mynxETy6bU Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @KEVIIHospital @PEN_NEWS #PEN10 #PENNA2019

Aug 6

4 min 46 sec

Ep 44: Healthwatch Essex - Voice of Young People in Secure Mental Health Unit Helps to Shape Changes in Services Introduction by Ruth Evans, Managing Director of PEN. Interview with Hannah Fletcher This project was a finalist in the “Engaging and Championing the Public” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/6Fj6jAFEvwo Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @HWEssex @PEN_NEWS #PEN10 #PENNA2019

Aug 5

10 min 31 sec

Ep 43: Nottingham University Hospital NHS Trust - Wear to Care Introduction by Ruth Evans, Managing Director of PEN. Interview with Giles Matsell This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/mP-jIUTj-uU Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @TeamNUH @PEN_NEWS #PEN10 #PENNA2019

Jul 30

10 min 53 sec

Ep 41: Hywel Dda University Health Board - Home Healthcare - Home Support Team Introduction by Ruth Evans, Managing Director of PEN. Interview with Janice Cole Williams This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/ByuvqoM9xk4 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @HywelDdaHB @PEN_NEWS #PEN10 #PENNA2019

Jul 21

13 min 44 sec

Ep 40: Blackpool Teaching Hospitals NHS Foundation Trust - Patient Cancer Care Improvement (PCCI) Introduction by Ruth Evans, Managing Director of PEN. Interview with David Baxter This project was a finalist in the “CPES Award” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/bF65QJfZlYA Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @BlackpoolHosp @PEN_NEWS #PEN10 #PENNA2019

Jul 9

11 min 36 sec

Ep 39: Birmingham Women's and Children's Hospital NHS FT - Dora - Video Interpreting Device Introduction by Ruth Evans, Managing Director of PEN. Interview with Mark Hillier and Ella Ortega This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/CsZHsNN1j2Y Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @BWH_NHS @Bham_Childrens @PEN_NEWS #PEN10 #PENNA2019

Jul 7

7 min 3 sec

Ep 38: Manchester University NHS Foundation Trust - Fast Track Accessibility Programme Introduction by Ruth Evans, Managing Director of PEN. Interview with Jane Abdulla and Harriet Prust This project was a finalist in the “Environment of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=8xIHt5vhTM4&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=79 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @MFTnhs @PEN_NEWS #PEN10 #PENNA2019

Jul 2

12 min 19 sec

Ep 37: Nottingham University Hospitals NHS Trust - CPR Teachathon Introduction by Ruth Evans, Managing Director of PEN. Interview with Emma Ryan This project was a finalist in the “Engaging and Championing the Public” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=cvuT_nvYC6Y&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=84 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @TeamNUH @PEN_NEWS #PEN10 #PENNA2019

Jun 25

7 min 44 sec

Ep 36: Ashford and St Peter's NHS Foundation Trust - Patient Experience Team Introduction by Ruth Evans, Managing Director of PEN. Interview with Jacqui Rees This project was a finalist in the “Team of the Year” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=esRK51GlEyw&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=54 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @ASPHFT @PEN_NEWS #PEN10 #PENNA2019

Jun 23

12 min 35 sec

Ep 35: Birmingham Women's and Children's NHS Foundation Trust - Young Adult Volunteering Introduction by Ruth Evans, Managing Director of PEN. Interview with Aisha This project was a finalist in the “Strengthening the Foundation” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=DfDCNGrfb4M&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=66&t=23s Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @BWH_NHS @Bham_Childrens @PEN_NEWS #PEN10 #PENNA2019

Jun 18

6 min 28 sec

Ep 34: Northumbria Healthcare NHS FT - Supporting Happy, Healthy and Productive Teams - Our Year of Discovery Introduction by Ruth Evans, Managing Director of PEN. Interview with Annie Laverty This project was a finalist in the “Staff Engagement/Improving Staff Experience” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=7SPaf8adTNE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=85 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @NorthumbriaNHS @PEN_NEWS #PEN10 #PENNA2019

Jun 16

10 min 16 sec

Ep 33: Royal Devon & Exeter NHS Foundation Trust - With You in Mind, Teamwork and Collaboration   Introduction by Ruth Evans, Managing Director of PEN. Interview with Tina Grose This project was a finalist in the “CPES Award” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=J1qw2ilS3js&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=47&t=16s Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @RDEhospitals @macmillancancer @forcecancer @elfcharity @PEN_NEWS #PEN10 #PENNA2019

Jun 9

13 min 6 sec

Ep 32: Liverpool University Hospitals NHS Foundation Trust - Samaritans in the Emergency Department Introduction by Ruth Evans, Managing Director of PEN. Interview with Clare Pritchard, Rachel Howley and Kelly Johnson This project was a finalist in the “Integration and Continuity of Care” & “Partnership Working to Improve the Experience” categories as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=qNjAuEmCx14&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=75 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @PEN_NEWS #PEN10 #PENNA2019

Jun 2

7 min 10 sec

Ep 31: East London NHS FT - Service User Led Accreditation Programme Introduction by Ruth Evans, Managing Director of PEN. Interview with Sally Wilkin, Simona Shaygan and Sheila Menzies This project was a finalist in the “Measuring, Reporting and Acting" & "Using Insight for Improvement” categories as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=sqh6_2VjdKM&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=56 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @NHS_ELFT @PEN_NEWS #PEN10 #PENNA2019

May 26

10 min 44 sec

Ep 30: Cancer Patient Experience Survey in Practice and Picker Introduction by Ruth Evans Interview by Megan Bilas, National Programme Lead at Picker Europe and Ruth Hendy, Lead Cancer Nurse at University Hospitals Bristol and Weston. For more information please go to our website: http://patientexperiencenetwork.org/ Follow us: Twitter: @PEN_NEWS @pickereurope Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @pickereurope @PEN_NEWS #PEN10 #PENNA2019 The other CPES podcasts can all be found here: https://patientexperiencenetwork.org/resources/patient-experience-radio/ Ep 08: University Hospitals of Leicester NHS Trust - In Patient Support and Information Rounds Ep 12: Wessex Cancer Alliance - Improving Access to Cancer Nurse Specialists and Key Workers Ep 16: The Princess Alexandra Hospital NHS Trust - It Matters to Me Ep 19: University Hospital Coventry and Warwickshire NHS Trust - Let’s Talk - Rooms to Deliver Sensitive Conversations

May 21

18 min

Ep 29: Cardiff and Vale University Health Board - Young Carers in Schools Award   Introduction by Ruth Evans, Managing Director of PEN. Interview with Suzie Becquer-Moreno This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=53DM04tR8ao Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @CV_UHB @PEN_NEWS #PEN10 #PENNA2019 @whatworksCSC @YMCAEng_Wales @childrensociety @cardiffcouncil @VOGCouncil @carerstrustsew https://whatworks-csc.org.uk/person/cascade/ https://www.childrenssociety.org.uk/ https://www.ctsew.org.uk/

May 19

11 min 24 sec

Ep 28 - Nottingham University Hospitals NHS Trust - Developing Digital Technology Solutions to Improve Care for Cancer Patients   Introduction by Ruth Evans, Managing Director of PEN. Interview with Ananth Sivanandan This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=Q1ZQLkDG9MY&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=91  Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @TeamNUH @PEN_NEWS #PEN10 #PENNA2019

May 12

10 min 5 sec

Ep 27 - Birmingham Women's and Children's NHS Foundation Trust - Magnolia House: Co-design with Bereaved Families Introduction by Ruth Evans, Managing Director of PEN. Interview with Nicki Fitzmaurice This project was a finalist in the Environment of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=4ZZdoRxAzMo&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=68  Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @nickifitz @BWH_NHS @Bham_Childrens @Wesleyan @MollyOllys @PEN_NEWS #PEN10 #PENNA2019

May 7

10 min 50 sec

Ep 26: Leicestershire Partnership NHS Trust - Knead to Chat   Introduction by Ruth Evans, Managing Director of PEN. Interview with Alison Kirk This project was our winner in the “Environment of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=Ymk4UQv4Mmk&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=73  Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @LPTnhs @AKirk3524 @PEN_NEWS #PEN10 #PENNA2019

Apr 30

9 min 29 sec

Ep 25: University Hospitals of Leicester - Prostate Cancer Remote Monitoring   Introduction by Ruth Evans, Managing Director of PEN. Interview with Jo Wortley and Nicola Bakewell This project was our winner in the “Partnership Working to Improve the Experience” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=fVyZO7Dth4k&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=19  Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @WortleyJo @PEN_NEWS #PEN10 #PENNA2019

Apr 29

13 min 23 sec

Ep 24: Nutricia - Supporting a Home Enterally Fed Patient to Achieve his Dreams of Running the London Marathon   Introduction by Ruth Evans, Managing Director of PEN. Interview with Laurie Cowell This project was our winner in the “Personalisation of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=puUJ-OCrv9c&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=85  Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @PEN_NEWS #PEN10 #PENNA2019 @LaurieC98640080 @nutriciaHCPUK

Apr 28

5 min 33 sec

Ep23: Gloucestershire Hospitals Foundation Trust - Homeless Patient Guidelines Initiative Introduction by Ruth Evans, Managing Director of PEN. Interview with Shona Duffy This project was our winner in the "Using Insight for Improvement” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=ffL-LBfdOFE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=69  Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @PEN_NEWS #PEN10 #PENNA2019 @gsqia @gloshospitals @thejeantucker

Apr 27

4 min 32 sec

Ep 22: Serco Health and Norfolk & Norwich University Hospitals Foundation Trust - Making Food Fun Introduction by Ruth Evans, Managing Director of PEN. Interview with Debbie Jones This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=5l06ZbD7Kdo&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=45  Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @PEN_NEWS #PEN10 #PENNA2019 @SercoHealth @CathyBNIV @PatientExp_NNUH @NNUH

Apr 26

9 min 11 sec

Ep 21: Shropshire Community Health NHS Trust - Observe and Act Introduction by Ruth Evans, Managing Director of PEN. Interview with Mark Donovan. This project was a finalist in the “Using Insight for Improvement” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=i0y4T7iZix8&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=43    Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @PEN_NEWS #PEN10 #PENNA2019 @ShropCommHealth #ObserveAct

Apr 15

12 min 54 sec

Ep 20: University Hospital Plymouth NHS Trust - KMC - Parental Accommodation Introduction by Ruth Evans, Managing Director of PEN. Interview with Katie Hoffman This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=sH9ooIX54HE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=42  Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/  LinkedIn: https://www.linkedin.com/company/patient-experience-network/  Instagram: https://www.instagram.com/patientexperiencenetwork/  @PEN_NEWS #PEN10 #PENNA2019

Apr 15

12 min 54 sec

Ep 19: Let's Talk - Rooms to Deliver Sensitive Conversations   Introduction by Ruth Evans, Managing Director of PEN. Interview with Vanessa McDonagh This project was a finalist in the “CPES” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=8s22bHlpl-Y&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=41    Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @PEN_NEWS #PEN10 #PENNA2019

Apr 15

9 min 36 sec

Ep 18: The Mid Yorkshire Hospitals NHS Trust - Hospital Based Carer Support   Introduction by Ruth Evans, Managing Director of PEN. Interview with Maria Green-Lynch, Tamsyn Wright & Michelle Turner This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.    For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=rFZkephyGt8&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=37   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @PEN_NEWS #PEN10 #PENNA2019

Mar 31

11 min 46 sec

Ep 17: South West Neonatal Network - A Stay in Neonatal Care - An Animated Guide to your Role as Parents and What to Expect Introduction by Ruth Evans, Managing Director of PEN. Interview with Rebecca Lemin This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=_uf06ZLs9H0&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=35   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @SWNeonatal @Rebeccalemin @PEN_NEWS #PEN10 #PENNA2019

Mar 26

13 min 12 sec

Ep 16: The Princess Alexandra Hospital NHS Trust - It Matters to Me   Introduction by Ruth Evans, Managing Director of PEN. Interview with Ann Nutt. This project was a finalist in the “CPES Award” category as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=plZsu67usBU&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=34   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/   @panel_patient @PEN_NEWS #PEN10 #PENNA2019

Mar 23

12 min 37 sec

Ep 15: University Hospitals of Leicester NHS Trust - Family, Carers and Friends Charter   Introduction by Ruth Evans, Managing Director of PEN. Interview with Jennifer Kay This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=gVkm9x5IHTM&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=28   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @UHL_DOE @PEN_NEWS #PEN10 #PENNA2019

Mar 17

9 min 58 sec

Ep 14: University Hospitals of Leicester NHS Trust - The Forget Me Not Scheme   Introduction by Ruth Evans, Managing Director of PEN. Interview with Justine Allen  This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit:  https://www.youtube.com/watch?v=CEhIG9EHfJU&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=27   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @UHL_DOE @PEN_NEWS #PEN10 #PENNA2019

Mar 12

9 min 23 sec

Ep 13: University Hospitals of Leicester NHS Trust - ICU Patients & Relatives: Are They Really Listened To? - Providing Opportunities for ICU Patients in an Acute Trust to Engage with the Mulit-Disciplinary Team to Ensure they are Truly Heard and Translating this into Meaningful Action   Introduction by Ruth Evans, Managing Director of PEN. Interview with Jo Hollidge, Head of Nursing - ITAPS.   This project was a finalist in the “Engaging and Championing the Public” & “Using Insight for Improvement” categories as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit:  https://www.youtube.com/watch?v=QURne7JVKeA&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=25&pbjreload=101   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/   @Leic_Hospital @PEN_NEWS #PEN10 #PENNA2019

Mar 10

16 min 46 sec

Ep 12: Wessex Cancer Alliance - Improving Access to Cancer Nurse Specialists and Key Workers   Introduction by Ruth Evans, Managing Director of PEN. Interview with Gilly, Marian, Emma    This project was a finalist in the “CPES Award” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit:  https://www.youtube.com/watch?v=GJp0PKVv0pQ&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=24 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @NHS_WCA @PEN_NEWS #PEN10 #PENNA2019

Mar 3

7 min 53 sec

Ep 11: Cambridge University Hospitals - Developing a Shared Service Culture Book   Introduction by Ruth Evans, Managing Director of PEN. This project was a finalist in the “Staff Engagement/Improving Staff Experience” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=XYnxcUF4YR4   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/   @CUH_NHS @PEN_NEWS #PEN10 #PENNA2019

Mar 3

11 min 42 sec

Ep 10: Northampton General Hospital, Kettering General Hospital, Young Healthwatch Northamptonshire - The Takeover Challenge   Introduction by Ruth Evans, Managing Director of PEN. Interview with James Allan, Rachel Lovesy & Esther Stimpson   This project was a finalist in the “Engaging and Championing the Public” category as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=x_KQwnsJBQM&t=1s   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/   @KettGeneral @YHWNorth1 @James_allan_88 @Esta86 @NGHRLovesy @NGHnhstrust   @PEN_NEWS #PEN10 #PENNA2019

Feb 17

12 min 21 sec

Ep 09: Birmingham Women’s and Children’s NHS Foundation Trust - Noah’s Star Introduction by Ruth Evans, Managing Director of PEN. Interview with Jo-Anne Shellum This project was the runner up in the “Partnership Working to Improve the Experience” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=xSyA3Upy-yY&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=19 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @NoahsStar @PEN_NEWS #PEN10 #PENNA2019

Feb 3

11 min 33 sec

Ep 08: University Hospitals of Leicester NHS Trust - In Patient Support and Information Rounds   Introduction by Ruth Evans, Managing Director of PEN. Interview with Janice Brown   This project was the winner of the “CPES Award” category as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=nH0AiulgDVA&feature=youtu.be   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/   @JaniceBrown9 @Leic_hospital @PEN_NEWS #PEN10 #PENNA2019

Jan 27

10 min 33 sec

Ep 07: Nutricia - A Service Evaluation of the Acceptability and Use of a Mobile App for Communication between Home Enterally Tube Fed Patients and Home Care Nurses   Introduction by Ruth Evans, Managing Director of PEN. Interview with Nicola Wayne & Laurie Cowell   This project was a finalist in the “Communicating Effectively with Patients and Families” & “Measuring, Reporting and Acting” categories as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=M8c4LRvnlYQ&feature=youtu.be   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/   @NutriciaHCPUK @PEN_NEWS #PEN10 #PENNA2019

Jan 20

10 min 2 sec

Ep 06: Air Arts - University Hospitals of Derby and Burton NHS Foundation Trust   Introduction by Ruth Evans, Managing Director of PEN. Interview with Laura Waters   This project was a finalist of the “Team of the Year” category as part of PENNA 2019.   For more information please go to our website: http://patientexperiencenetwork.org/   To watch the video presentation please visit: https://www.youtube.com/watch?v=TmwNWMjWfYs&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=51   Rosie’s Single - A Grateful Heart: https://www.youtube.com/watch?v=nQu_FvdBxWE   Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/   @AirArtsUHDB @PEN_NEWS #PEN10 #PENNA2019

Jan 13

11 min 1 sec

Ep 05: Royal Cornwall Hospitals NHS Trust - 'Butterfly Cornwall' A Scheme to Enhance End of Life Care For Patients and Their Loved Ones Introduction by Ruth Evans, Managing Director of PEN. Interview with Steph Brelsford and Liz Thomas from Royal Cornwall Hospitals NHS Trust. This project was the winner of the “Communicating Effectively with Patients and Families” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube.com/watch?v=alZmxyyKd6Q Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @rchtpallandeol @PEN_NEWS #PEN10 #PENNA2019  #ButterflyCornwall @RCHTWeCare @ClaireDepChief @RCHTCharity  

Dec 2020

12 min 13 sec

Ep 04: Warrington and Halton Teaching Hospitals NHS FT - Enhancing Patient Experience with Shared Reading Introduction by Ruth Evans, Managing Director of PEN. Interview with Natalie Kaas Pontoppidan, Trish Richardson and Jeanette Singleton. This project was the winner of the “Partnership Working to Improve the Experience” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To see the presentation please visit: https://www.youtube.com/watch?v=15g_ptgFhos&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=18 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @thereaderorg @WHHNHS @PEN_NEWS #PEN10 #PENNA2019

Dec 2020

12 min 43 sec

Ep 03: Swansea Bay Health Board - Digital Patient Stories for Service Improvement Introduction by Ruth Evans, Managing Director of PEN Interview with Prue Thimbleby of Swansea Bay Health Board This project was the winner of the “Turning it Around” category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To see the presentation and animation please go to: https://www.youtube.com/watch?v=W7ysYigKZf0&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=33 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @SwanseabayNHS @pruethimbleby @story4health #PEN10 @PEN_NEWS #PENNA2109

Dec 2020

9 min 14 sec

Ep 02: Surrey Heartlands Health and Care Partnership - "Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners" Introduction by Ruth Evans, Managing Director of PEN Interview with Rich Stockley of Surrey Heartlands Health & Care Partnership This project was the winner of the “Integration and Continuity of Care” & "Using Insight for Improvement” categories as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To see the presentation and animation please go to: https://www.youtube.com/watch?v=W7ysYigKZf0&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=33 Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @SurreyHeartland @TheNakedCitizen @ChantalEdge @PEN_NEWS #PEN10 #PENNA2019

Dec 2020

12 min 46 sec

Ep 01: University Hospitals Plymouth - #RehabLegend #rehablegend Introduction by Ruth Evans Managing Director of PEN and interview with Kate Tantam of University Hospitals Plymouth NHS Trust.  This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA2019.  They were recognised as the overall winner of PENNA2019.  For more information please go to our Website: http://patientexperiencenetwork.org/ Follow us on Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @plymicureha1 @tantamkate www.rehablegend.com #RehabLegend #PENNA2019 #PEN10 @PEN_NEWS

Nov 2020

10 min 1 sec

This is a trailer for the upcoming Patient Experience podcasts, outlining what it's all about and why we are doing it. If you like what we do, please follow us on Twitter @PEN_NEWS and on Facebook at Patient Experience Network. If you would like to know more, extra information can be found on our website: https://patientexperiencenetwork.org/ 

Nov 2020

2 min 56 sec