33 - Retail: When the consumer becomes the disruptor
In this episode we meet Lee Peterson, a world leading strategist and spokesperson within international retail, along with consumer industry lead Britt Myrset from Deloitte. They share their reflections regarding our new report on the future of shopping malls, and discuss interesting differences and similarities between the US and Norway. How will the shopping mall of the future look like? How should the malls adopt to the changing needs of our customers? And what are the companies doing that are truly customer-centric?