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When ReCX talked CX with Sirte Pihlaja from Shirute

By Daniel Rodrigues

Sirte is another of my fellow co-authors, whose chapter talks about CX and Lego Serious Play! Sirte is based in Finland, running a CX Consultancy called: https://www.shirute.com/en In this episode, we talk Lego (which I'm personally obsessed with), the D.O.T principles and how we can do more to understand young people.  This is one of my favourite episodes, based on not only the topics, but the experiences, we can all make in our own businesses and lives.  Feel free to connect with Sirte via LinkedIn!  https://www.linkedin.com/in/sirte/

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