Kids with Nokias...?- With Tom Coppock

Never Mind the Pain Points

Jul 2019

48 min 13 sec

It is no secret that customer expectations have changed in recent times and technology has constantly evolved. These days it is often seen as being essential to use this tech to aid in your customer experience. In this episode of Never Mind the Pain Points Managing Consultant Matt Austin is joined by Tom Coppock from Acrotrend in discussing these matters.

Firstly, Matt and Tom talk about how analytics can be a business differentiator and how the times have changed from investing millions into a giant set of infrastructure to one where you can do huge scale data analytics much cheaper and much faster.

Podcast Episode