SE3 EP65: Why you Should Move Your Customer Services to Messenger
By Kunle Campbell
Joshua March is the Founder of the Digital customer care platform, Conversocial and Author of Message Me. Joshua is a seasoned Messenger expert, and his company's platform uses the Messenger platform as a customer service delivery point that has been used by leading ecommerce brands such as Gymshark, Google, Tesco, Audi and the BBC, We talk about how and why customer services is moving to the Messenger platform and how to leverage this new opportunity of serving your customers better. ----------- SPONSORS: This episode is brought to you by: KLAVIYO Klaviyo is THE game-changing email automation tool specifically built for scaling eCommerce businesses. BEYOND BLACK FRIDAY Check out Klaviyo's new Video Docu-Series, Beyond Black Friday. Where they follow three unique ecommerce brands keeping the momentum going year round. It is a 12-part series that will premiere a new webisode each week. They'll start with Cyber Weekend preparations, cover the holidays and beyond. They promise to share marketing strategies that'll take your business to the next level.