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Creating Customer Service Excellence with Robert Spector

By TJ Hoisington

I interview Robert Spector in this new podcast episode! Robert Spector is the bestselling author of “The Norstrom’s Way." He is a leader in the area of customer service and has even been called, "America's preeminent retail historian." Join me as we discuss aspects of creating customers excellence, including and one of my favorite concepts of, “Love Wins."

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