This browser doesn't support Spotify Web Player. Switch browsers or download Spotify for your desktop.

EP1 | Brian Balfour (Reforge) - Churn is the silent killer

By Andrew Michael

Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on CHURN.FM we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking.

Listen to EP1 | Brian Balfour (Reforge) - Churn is the silent killer now.

Listen to EP1 | Brian Balfour (Reforge) - Churn is the silent killer in full in the Spotify app