Your Customer Service Playbook with Micah Solomon
By The Kevin Eikenberry Group
Customer Service…if we aren’t serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn’t great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a “wow” or an authentic experience. In this episode, Micah discusses 1. Customer service culture. 2. Hiring for customer service (WETCO). 3. The power of WOW. This episode is brought to you by... Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Sign Up Additional Leadership Resources Book Recommendations: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience by Micah Solomon Olive, Again by Elizabeth Strout Growing a Business by Paul Hawken Learn more about Ignore Your Customers (And They'll Go Away). Connect with Micah Solomon: Website | Twitter | LinkedIn Related Podcast Episodes: Delivering Innovative Service with Chip Bell. Leadership and Legendary Service with Vicki Halsey. Turning Culture into Competitive Advantage with Jeff Grimshaw.