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Getting your boss to prototype customer experience / Adam Lawerence / Episode #7

By Service Design Show

Adam Lawrence talks about the power of jamming, the relationship between work and play and about using theater as a toolset within service design. ---------------------------------------- EPISODE GUIDE 0:49 - First encounter with Service Design. 6:08 - How can we Jam to find our next next big idea? 14:28 - Why do work and play fit well together? 21:10 - What if theater was a toolset? 29:25 - Beginners tip: do research and prototype! 30:32 - Adams question: how can I do this using fewer words? ---------------------------------------- ABOUT ADAM LAWRENCE @AdamStJohn ➜ https://goo.gl/Gx2Wn0 Work * Play * Experience ➜ http://goo.gl/CqrucF LINKS FROM THE SHOW Global Service Jam ➜ http://goo.gl/dKJNYv Global Sustainability Jam ➜ http://goo.gl/xbA0Wy Global Gov Jam ➜ http://goo.gl/fyEZcR Applied Improvisation Network ➜ http://goo.gl/EvH6wj This is Service Design Doing (book) ➜ http://goo.gl/laTuwm

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