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Why we have to stop Human Centered Design / Nik Parekh / Episode #83

By Service Design Show

Are you saying that I have to stop practicing Human Centered Design? Well yeah that's basically the answer. According to Nik Parekh human centered design has brought a lot of positive change to the world but it's not sustainable. And to be honest Nik isn't the first one to make this argument. Former guests like Mauricio Manhaes and Anab Jain have also made a similar plea. We have to adopt a different design approach which is even more inclusive... Nik shares some inspiring examples how we can do that. The other topic you'll learn about in this episode is the one of #standardisation. Especially how far can you standardize the service experience without losing touch with the local context? This doesn't only apply to services offered by global brands... this applies to every service provider because local might be as small as your street! Finally talks about the next frontier for designers which is #law. I didn't see that one coming either. But it's interesting to think about what would happen when privacy policies, terms of use and yes even laws would be the outcome of a design process. In which way would the result be different than what it is today? ** Pass It Forward ** If enjoyed this episode and found it helpful please consider sharing it with just 1 other person you know. Every share counts. ----- [ GUIDE ] ----- 04:30 - The first encounter with Service Design. 06:10 - How far can we take standardisation within service design? 14:25 - Why human centered design? 25:30 - When will designers be law makers? 33:30 - Big question: In what areas can designers as lawmakers make an immediate effect? 34:30 - Book giveaway contest ----- [ LINKS ] -------- * * * * * ----- [ MORE ] ----- Enjoyed the show? Take a look at some of the other episodes. YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. INSTAGRAM Get an exclusive behind the scenes look of the Show. ----- [ FREE COURSE ] ----- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!

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